Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10093035September 22, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WE OWN A FORD EXPLORER IN MY WIFE'S NAME DIANA GIRALDO. ON SUNDAY 9/19/2004 SHE OPENED THE BACK LIFTGATE AND THE HINGE BROKE AND THE TOP HALF (GLASS ) OF THE LIFTGATE ALMOST CAME DOWN ON HER. THE SUV WAS BROUGHT BACK TO FULLERTON FORD IN SOMERVILLE NJ WHERE IT WAS BOUGHT IN MAY OF THIS YEAR. THEY CHARGED US FOR REPAIRS AND THE PART ALSO FOR A LOANER CAR WHILE THEY WERE REPAIRING IT. IT TURNS OUT THERE IS A RECALL ON THIS WHICH I FOUND ON YOUR WEB SITE. FORD MOTOR COMPANY WAS CALLED AND THEY SAID THE RECALL LETTERS HAVEN'T WENT OUT YET SO WE WOULD HAVE TO PAY. THEY ONLY REPLACED THE HINGE AND NOT THE LIFTGATE STRUTS WHICH WAS THE PARTS IN THE RECALL ALSO. RECALL NUMBER 04V442000 ON YOUR SITE , FORD RECALL NUMBER 04S20 *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093039September 22, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I OPENED THE REAR WINDOW ON MY 2002 FORD EXPLORER AND THE LEFT SHOCK CAME LOOSE. WENT TO A CAR DEALERSHIP TO HAVE IT FIXED. IT HAS COME UNDONE TWICE SINCE THAT TIME. EEDS TO BE ON A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093051September 22, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
2002 FORD EXPLORER XLT. I CAN NOT PUT GAS ON IT BECAUSE IT OVERFLOWS RAPIDLY AND THROWS THE GAS OUT OF THE TANK. I WAS TOLD THAT IT WAS A COMMON PROBLEM WITH THE TANK BREADER AND IT WOULD COST AROUND $ 600.00 TO FIX IT. IT IS A SAFETY ISSUE BECAUSE THE GAS COMES RIGHT BACK AT YOU AND CAN CAUSE A MAJOR FIRE. FORD SHOULD VOLUNTARY FIX THIS DEFECTIVE PROBLEM AT NO CHARGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092977September 21, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE OPENING MY REAR HATCH WINDOW OF A 2002 FORD EXPLORER, THE DRIVER-SIDE HINGE (STRUT.PCO) WHICH LIFTS THE WINDOW CAME OFF, DECOMPRESSING HARD ENOUGH TO COMPLETELY SHATTER THE WINDOW ABOVE ME. I HAD SEVERAL CUTS TO MY NECK, ARMS AND HEAD BUT NOTHING LIFE THREATENING. I WENT TO FORD ABOUT THIS AND THEY ADMITTED THAT THEY WERE AWARE OF SUCH A PROBLEM BUT BECAUSE I AM BEYOND THE 36K FACTORY WARRANTY, THEY WOULD NOT DO THE REPAIRS FOR ME. I ASKED ABOUT THE EXTENDED WARRANTY WHICH I PAID $2000 FOR AND WAS TOLD THAT THIS WARRANTY WOULD NOT COVER ANY REPAIRS. I HAD TO PAY MY $500 INSURANCE DEDUCTABLE TO COVER THE REPAIRS AT MY LOSS. SINCE JUNE, I HAVE SEARCHED ALL OVER THE INTERNET AND FIND LITERALLY HUNDREDS OF COMPLAINTS WHICH NOT ONLY HAD THE SAME OUTCOME, BUT THE SAME SORT OF FREAK ACCIDENT. WHY DOES FORD NOT VALUE SAFETY? IF MY 2 YEAR OLD CHILD WERE STANDING NEXT TO ME AS HE ALWAYS DOES, HE MIGHT HAVE BEEN KILLED.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10091213September 17, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT AND REAR BRAKE ROTORS REPLACED AT 23,000(FRONT) AND 37,000(REAR) MILES . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091113September 16, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE RIGHT SIDE PISTON ASSEMBLY ON THE REAR TAILGATE FAILED. AS I WAS GOING TO CLOSE THE TAILGATE, THE WHOLE WINDOW SHATTERED ON TOP OF ME, RESULTING IN GLASS IN MY FACE AND THE TOP OF MY HEAD. I HAVE DONE SOME RESEARCH AND SEEN THAT THERE IS A "SAFETY CAMPAIGN" CONCERNING THIS ISSUE. WHAT DOES THAT MEAN? I HAVE CONTACTED THE DEALER AND HAVE GOTTEN NO RESPONSE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10092445September 16, 2004
SEATS
THE DRIVER SEAT WAS TO CLOSE TO THE STEERING WHEEL, WHICH MADE IF DIFFICULT FOR THE CONSUMER TO DRIVE *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091026September 15, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
DRIVERS SIDE LIFT ARM ON REAR HATCH FAILED TO RETRACT, CAUSING HATCH TO CLOSE WITH ARM EXTENDED RESULTING IN DAMAGE TO LEFT HINGE ON DRIVERS SIDE REAR HATCH. LIFT ARM WAS DEFECTIVE IN THAT IT WOULD NOT WORK PROPERLY. REQUIRED REPLACEMENT OF DRIVERS SIDE LIFT ARM AND DRIVERS SIDE HINGE. REAR HATCH NOW DOES NOT LINE UP PROPERLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091072September 15, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE HINGE FAILED ON THE LIFTGATE GLASS *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10092161September 14, 2004
STEERING:GEAR BOX:SHAFT SECTOR
THE GEAR IS DEFECTIVE, IT COMES OUT OF PARK ON ITS OWN AND IT IS HARD TO GET IT INTO PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009865September 14, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE CLOSING THE REAR LIFT GATE, THE ENTIRE GLASS PORTION EXPLODED. THE CONSUMER DISCOVERED THAT THERE WAS A RECALL AND WAS NEVER NOTIFIED. (RECALL#04V442000) THE CONSUMER REQUESTED REIMBURSEMENT. SCC PE04045.PCO. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10092742September 13, 2004
ENGINE AND ENGINE COOLING
PROBLEMS WITH VEHICLE ENGINE STALLING WHILE DRIVING. *MR THIS WAS AN INTERMITTENT PROBLEM. THERE WOULD BE NO WARNING. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091990September 13, 2004
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE OPENING THE REAR DOOR HINGES BROKE. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE HINGES AND STRUTS NEEDED TO BE REPLACED, AND REPLACED THEM. HOWEVER, A FEW MONTHS LATER WHILE CLOSING THE REAR DOOR THE GLASS BROKE. NO ONE WAS INJURED. VEHICLE WAS TAKEN BACK TO DEALER, AND THE MECHANIC REPLACED THE WINDOW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746498September 13, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON JUNE 4, 2001, I TOOK MY VEHICLE TO WORLD FORD KENDALL SERVICE (FLORIDA REGISTRATION #MV-06413) FOR REPAIR (INVOICE #W71526) OF THE LEFT REAR LIFTGATE CYLINDER WHICH WAS DETACHED FROM ITS BRACKET, THE MECHANIC (JOSE FUENTES) TRIED THREE TIMES TO REPAIR IT ACCORDING TO FORD MOTOR COMPANY'S TECHNICAL SERVICE ADVISORY #01T02 AND WAS UNABLE TO REPAIR IT, THE SERVICE REPRESENTATIVE (JOSE TEJEDO) EVEN WENT TO ONE OF THEIR STOCK VEHICLES, A NEW 2002 FORD EXPLORER TO CHANGE THE LIFT GATE CYLINDER WITH MINE AND IT DETACHED AFTER TWO CLOSINGS, THE SERVICE REPRESENTATIVE ALSO STATED THAT THE FLIP-UP GLASS WAS BENDING IN THE MIDDLE DURING CLOSING AND CREATING A POTENTIAL FOR THE GLASS TO SHATTER, HE ALSO STATED THAT FORD NEEDS TO COME UP WITH A BETTER WAY TO FIX IT AND THAT FORD NEEDS TO RECALL IT. PE04045_PCO RE-EVAL TO DET TO BE VALID SINCE PE OPENING_PCO *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090720September 9, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY WIFE WAS DRIVING THE CAR AT APPROXIMATELY 30 MPH. SHE TRIED TO ACCELERATE, THE RPM READING DROPPED TO ZERO, AND THE ENGINE LOST ALL POWER. SHE PULLED TO THE SIDE OF THE ROAD, WAS ABOUT TO CALL ME, AND TRIED TO TURN THE ENGINE BACK ON. IT RESTARTED AND SHE DROVE HOME. MY THREE YOUNG CHILDREN WERE IN THE CAR WITH HER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090721September 9, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ABOUT 30-35 MPH, THE CAR COMPLETELY LOST ALL ENGINE POWER. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE, I RESTARTED THE ENGINE AND DROVE HOME. THIS SAME INCIDENT HAD OCCURED TO MY WIFE THE DAY BEFORE, SO I DROPPED OFF MY TWO SONS AND TOOK THE CAR TO THE DEALER. THE CAR ALSO LOST ALL ENGINE POWER ON THE WAY TO THE DEALER. AFTER HAVING THE CAR AT THE DEALER FOR 5 DAYS DURING WHICH THEY PUT 50 MILES ON MY CAR, THEY COULD NOT DUPLICATE THE PROBLEM, AND THEREFORE DID NOT FIX ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090636September 8, 2004
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY ABS LIGHT CAME ON. WHEN SERVICED, THEY SAID A SPEED SENSOR NEEDED TO BE REPLACED. OF COURSE THIS OCCURERED ONE WEEK FOLLOWING THE EXPIRATION OF THE WARRANTY. TALKING WITH OTHERS, THIS SEEMS TO BE AN OFTEN OCCURANCE, AND SEEMS TO BE A DEFECT. SOME POEPLE HAVE HAD THEIR'S REPLACED SEVERAL TIMES WITHIN A YEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082138September 8, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHEN CLOSING THE REAR HATCH GLASS WINDOW SHATTERED. *AK PE04045.PCO *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090473September 5, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR LIFT GATE HINGE BECAME LOOSE AND THE LIFT GATE ARM SNAPPED OUT, I ONLY HAD THIS VEHICLE FOR SIX MONTHS, I CONTACTED THE LOCAL DEALER THE PERSON AT THE PARTS DEPT HAD EXACTLY THE SAME ISSUE WITH EXACTLY THE SAME VEHICLE EXCEPT HIS WAS UNDER WARRANTY MY HAS 54K, HE RECOMMENDED CONTACT THEIR BODY SHOP WHICH IT WAS VERY FAMILIAR WITH THE ISSUE THEY CHECKED ANY RECALLS REGARDING THIS ISSUE THEIR COMPUTER REPORTED A SOMEHOW FAMILIAR ISSUE WITH THE 2002 FORD EXPLORER, THEY ALSO MENTION THAT AS OF 2004 THEY HAD REDESIGNED THE LOCATION OF THE LIFT GATE ARM PLACEMENT. THEY SUGGESTED NEW PARTS FROM FORD FOR $21.77 + LABOR. I'M LOOKING THIS AS AN ISSUE THAT SHOULD BE RECALLED SINCE HAS BEEN A LITTLE USE TO THIS VEHICLE AND THIS HAS BEEN A COMMON PROBLEM AT THE LOCAL DEALER OR DOING A LITTLE RESEARCH ONLINE. PE04045.PCO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090379September 3, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE HINGE BROKE ON THE LIFTGATE OF THE VEHICLE.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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