Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10099100November 1, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
THE VEHICLE WENT INTO FOUR WHEEL DRIVE ON ITS OWN. THE MANUFACTURER INFORMED THE CONSUMER IT WAS NOT COVERED UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092638October 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SHIFTING INTO THIRD GEAR VEHICLE SLIPPED AND IT FELT LIKE THE TRANSMISSION WAS IN NEUTRAL. TRANSMISSION DOWN SHIFTED ON ITS OWN. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED DUE TO SHAFT SENSOR. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM OCCURRED MORE THAN ONCE, AND HAD NOT BEEN RESOLVED. *AK THE CONSUMER STATED THAT THE TRANSMISSION IS SLIPPING OUT OF GEAR. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097817October 26, 2004
AIR BAGS
WHILE TRAVELING AT 20-25 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION, AND AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10096206October 22, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MY 2002 EXPLORER HAS A REAR END PROBLEM AND THE VEHICLE ONLY HAVE 76,000 MILES ON IT, I HAVE PUT A WINDOW SWITCH IN IT ALREADY , WINDOW REGULATOR, 2 SPEED SENSORS, AND SOME KIND OF AN EMMISIONS PART. I SHOULD NOT BE HAVING THESE PROBLEMS ALREADY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096146October 21, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
I HAD 1 WHEEL STUD BREAK AND ORDERED A REPLACEMENT FROM DEALER. WHEEL STUDS ONLY COME IN PACKS OF 5. WHEEL STUD REPLACED AND ABOUT 4 MONTHS LATER 2 MORE BROKE SIMULTANEOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097411October 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE CONSUMER ATTEMPTED TO PLACE THE GEAR IN PARK, IT BECAME STUCK IN REVERSE. AS A RESULT THE VEHICLE DRIFTED BACKWARDS. NO IMPACT REPORTED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097245October 20, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 65 MPH THE VEHICLE COMPLETELY LOST POWER WITHOUT WARNING. AS A RESULT THE VEHICLE FAILED TO ACCELERATE. THE DEALER STATED THEY WERE UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB THIS HAS ACCURED 5 TIMES. FORD CAN NOT FIND THE PROBLEM. *EH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097079October 18, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING, THE VEHICLE ACCELERATED SUDDENLY WITHOUT WARNING. THE CONSUMER APPLIED THE BRAKES, BUT THE VEHICLE CONTINUED TO ACCELERATE. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097337October 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
GEAR SHIFT FELL OFF. *BF THE METAL PIECE ATTACHED TO THE STEERING COLUMN BROKE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096877October 14, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 45 MPH, THE DRIVER COLLIDED WITH THE VEHICLE IN FRONT OF HER. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE DRIVER AND PASSENGER TO SUSTAINED MINOR INJURIES AND WERE TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10095627October 12, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
I WAS DRIVING DOWN COUNTY ROAD BRANCH, IT FELT LIKE I WAS DRIVING ON A BUMPY ROAD (WHAT IT FEELS LIKE WHEN YOUR TIRE GOES FLAT) I TURNED ON LATERAL B SOUTH, THEN IT GOT WORSE, SO I STOPPED AND CHECKED ALL TIRES, THEY WERE ALL OKAY, THEN I START DRIVING 20 FEET FURTHER THEN I STOPPED AGAIN, MY OLDEST SON TOOK OF THE HUB AND DISCOVERED 3 OUT OF 5 BOLTS WITH LUG NUTS WERE BROKE OFF IN THE RIGHT REAR PASSENGER HUB. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093913October 11, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER SPORT TRAC WITH JUST 51,000 MILES HAD CONTINUOUS PROBLEMS WITH BREAKS, REAR-END SEALS AND FINALLY NEEDED A NEW TRANSMISSION. SINCE IT WAS OUT OF WARRANTY BY MILEAGE, WE HAD TO REPLACE IT OURSELVES. IN TALKING WITH SEVERAL MECHANICS, BOTH AT DEALERSHIPS AND INDEPENDENT, THEY MADE COMMENTS IN REFERENCE TO THE FACT THAT THEY WERE SEEING THIS FREQUENTLY. WE EMAILED THE FORD CORPORATION AND THEY STILL HAVE NOT RESPONDED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093905October 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ON 7-26-04 REAR BRAKES AND ROTORS WERE CHANGED ON 2002 FORD EXPLORER WITH 8,742 MILES. DEALER SAID THIS WAS DUE TO CORROSION CAUSED BY WHERE I LIVE. ROTORS WERE BADLY SCORED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095377October 7, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER
WHILE DRIVING VEHICLE STALLED. THE CONSUMER PULLED OVER AND RESTARTED THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093617October 5, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MY 2002 FORD EXPLORER HAD A HOWLING SOUND IN THE REAR END WHICH WAS IDENTIFIED AS WORN OUT PINION BEARINGS. THEY DECIDED TO REPLACE THE REAR END BUT WERE ADVISED BY FORD NOT TO REPLACE IT WITH THE ORIGINAL FACTORY PART NUMBER. IN FACT WE WERE CONSIDERING A USED PART AND IT WAS RECOMMENDED TO REPLACE THE REAR END WITH A TOTALLY DIFFERENT PART NUMBER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094343September 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER EXPERIENCED PROBLEMS WITH THE REAR UPPER WINDOW LOCKING AND UNLOCKING FOR NO REASON WHILE DRIVING. CONSUMER HAS FOUR CHILDREN AND WAS SCARE D SOMETHING WILL HAPPEN TO THE CHILDREN. VEHICLE WAS INSPECTED AT TWO DIFFERENT DEALERSHIP 4 TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094288September 24, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHEN THE VEHICLE WAS PARKED REAR LIFTGATE WINDOW SHATTERED WHEN IT WAS OPENED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093117September 23, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS WARNING LIGHT HAD BEEN COMING ON PERIODICALLY, THUS LOSING ABS. AFTER A FEW WEEKS, THE LIGHT WAS OFF, BUT MY ABS KICKED IN ON DRY PAVEMENT, MAKING IT DIFFICULT TO STOP. THIS HAPPENED A COUPLE OF TIMES. CAR ONLY HAD 38,000 MILES. BROUGHT IT TO DEALER. THEY DIAGNOSED IT AS A FAULTY SENSOR ON ONE OF THE TIRES...SINCE I WAS OUT OF WARRANTY AND THIS WAS AN ITEM WHICH TAKES "WEAR AND TEAR" , FORD WOULD NOT ASSIST IN THE PAYMENT AT ALL. DEALER ALSO STATED THAT IT WAS NOT A SAFETY ISSUE, HOWEVER, IF IT WAS AN EMERGENCY BRAKING SITUATION I DO NOT FEEL THAT I COULD HAVE STOPPED IN TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094061September 22, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR LIFTGATE WINDOW ASSEMBLY CAME COMPLETELY OUT OF THE FRAME. VEHICLE WAS IMMOBILE AT THE TIME OF THE OCCURRENCE. CONSUMER CONTACTED THE DEALER, WHO WAS UNABLE TO ASSIST THE CONSUMER. VEHICLE WAS 2000 MILES OVER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093025September 22, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
AT A STOP LIGHT, IN SLOW MOVING, STOP AND GO TRAFFIC, MY 2002 FORD EXPLORER ACCELERATED WHEN I APPLIED THE BRAKES (SPEED AT THE TIME I APPLIED BRAKES WAS UNDER 5 MILES PER HOUR). THE THROTTLE WAS OBVIOUSLY ENGAGED, A LOUD WHINING NOISE CAME FROM THE ENGINE. I PUT THE CAR IN PARK AND SHUT OFF THE ENGINE TO GET IT TO STOP MOVING. THIS VEHICLE VIRTUALLY ACCELERATED WHILE THE BRAKES WERE APPLIED TO THE FLOOR! I HIT THE CAR IN FRONT OF ME, WHO HIT THE CAR IN FRONT OF HER. ALL THREE CARS WERE DAMAGED AND ALL THREE DRIVERS HAVE BEEN TREATED FOR INJURIES. THE EXPLORER IS IN THE DEALERSHIP NOW BEING REPAIRED. I AM CONCERNED THAT A MECHANIC MAY NOT KNOW ENOUGH ABOUT THIS TO DIAGNOSIS THE PROBLEM CORRECTLY. THE VEHICLE IS NOT SAFE TO DRIVE BECAUSE OF THIS PROBLEM.*AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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