Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10151908February 21, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER 2000 EXPLORER CRUISE CONTROL DOES NOT WORK PROPERLY. *TS ***NO ANSWER REQUIRED*** THE CONSUMER STATED THE CRUISE CONTROL WAS INOPERATIVE. ( THE LETTER IS WRITTEN IN SPANISH). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148713January 23, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2000 FORD EXPLORER DOES NOT COMPLETELY STOP WHEN BRAKES ARE APPLIED. *TS ***NO ANSWER REQUIRED*** *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147919January 17, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED WHILE DRIVING, THE OVERDRIVE LIGHT WAS FLASHING. THE VEHICLE WAS PULLED OVER TO DETERMINE A PROBLEM. WHEN THE VEHICLE WAS PUT IN DRIVE THERE WAS NO REACTION, AND REVERSE WAS INOPERABLE. THE VEHICLE WAS PUT IN SECOND GEAR AND TAKEN TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THE TRANSMISSION NEEDS TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147946January 17, 2006
VEHICLE SPEED CONTROL
ENGINE THROTTLE DOES NOT RELEASE. APPLIED BRAKES AND VEHICLE KEEPS GOING. I HAD TO TURN OFF ENGINE, LOST STEERING. THE FIRST TIME WAS IN APRIL 05. THERE WAS A CRASH AT THIS TIME. THE SECOND TIME WAS TODAY AND I WAS SURE IT WAS THE CAR THIS TIME. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10148640January 13, 2006
WHEELS:LUGS/NUTS/BOLTS/STUDS
2000 FORD EXPLORER FRONT RIGHT TIRE SEPARATED FROM VEHICLE. *TS THE RIGHT FRONT QUARTER PANEL WAS DAMAGED. THE RIGHT FRONT HUB COVER WAS MISSING. THE LUG SCREWS SHEARED OFF. THE RIGHT FRONT DOOR BUCKLED AND THE LUG NUTS WERE MISSING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147193January 8, 2006
VEHICLE SPEED CONTROL:CABLES
THROTTLE STUCK AT FULL SPEED RESULTING IN SHUTTING OFF ENGINE AT HIGH SPEED. BOTH CONDITIONS WERE AT ZERO DEGREE DAYS. DEALER SAID THEY WOULD CHANGE CABLE AT MY EXPENSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145962December 23, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT: THE CONTACT COMPLAINED ABOUT AN ONGOING PROBLEMS WITH THE EMISSION SYSTEM. THE VEHICLE HAS BEEN SEEN BY THE SERVICE DEALER FIVE TIMES FOR EMISSION PROBLEMS, AND THEY HAVE NEVER BEEN ABLE TO COMPLETELY REMEDY THE PROBLEM. AFTER THE VEHICLE WAS SERVICED THE SAME EMISSION PROBLEMS RECURRED. THE CHECK ENGINE LIGHT CAME ON AND FUMES ENTERED THE VEHICLE. THE MANIFOLD GASKET, OXYGEN SENSOR, IDLE CONTROL SENSOR, AND OTHER EMISSION PARTS HAVE BEEN REPLACED. CURRENTLY, THE CHECK ENGINE LIGHT WAS ON, FUMES WERE ENTERING THE VEHICLE, AND THE CONTACT WAS PLANNING TO RETURN THE VEHICLE TO THE SERVICE DEALER FOR ADDITIONAL REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145920December 22, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOORS ON 2000 FORD EXPLORER (4-DOOR, 4X4, XLT) FAIL TO OPEN. IN JANUARY OF 2005 THE LEFT REAR DOOR WOULD NOT OPEN, EITHER FROM THE INSIDE NOR FROM THE OUTSIDE. THIS HAS JUST HAPPENED TO THE RIGHT REAR DOOR (DECEMBER 2005). I HAVE BROUGHT IT TO A FORD DEALERSHIP ( DON JENKINS FORD IN FUQUAY VARINA, NC) FOR BOTH FIXES, AND THE SERVICE WRITER ACKNOWLEDGED THE PROBLEM IMMEDIATELY SAYING THAT THEY HAVE SEEN THIS/FIXED THIS ON NUMEROUS FORD EXPLORERS BEFORE. THIS INDICATES TO ME THAT THIS IS A KNOWN AND REPEATING PROBLEM TO FORD. BESIDES COSTING ME $500 TO FIX BOTH DOOR LATCH MECHANISMS, MY GREATEST CONCERN IS THAT THIS IS A SAFETY DEFECT - MY CHILDREN ARE NOT ABLE TO GET OUT OF THE VEHICLE, AND NO ONE CAN OPEN THE DOOR FROM THE OUTSIDE EITHER IN THE CASE OF AN EMERGENCY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145940December 22, 2005
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
DT: THE CONTACT STATED THE SPARE TIRE WAS MOUNTED UNDER THE VEHICLE WITH A CABLE, AND THE TIRE FELL OFF. HE WENT TO A MECHANIC FOR AN OIL CHANGE AND NOTICED THE SPARE TIRE WAS MISSING, AND THE CABLE WAS FRAYED, THE CONTACT WAS UNSURE OF WHEN THIS OCCURRED. THE DEALERSHIP WAS CONTACTED, AND THEY HAVE NOT GOTTEN BACK IN TOUCH WITH THE CONTACT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144996December 12, 2005
ELECTRICAL SYSTEM
DT: THE CONTACT STATES THERE IS NHTSA RECALL CAMPAIGN 00V072000 CONCERNING THE ELECTRICAL SYSTEM. THIS VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL, BUT IT IS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK UPDATED 1/11/2006 - THE WINDSHIELD WIPERS STOPPED WORKING DURING A SNOW STORM. THE DEALER INSTALLED A NEW GEM MODULE. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144998December 12, 2005
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
REAR PASSENGER TIRE SNAPPED OFF IN AUGUST OF 2005, REAR DRIVERS SIDE TIRE SNAPPED OFF IN DECEMBER 2005. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10144426December 5, 2005
VEHICLE SPEED CONTROL:CABLES, EQUIPMENT:MECHANICAL
DRIVER OF 2000 FORD EXPLORER VIN [XXX] WAS DRIVING ON I90 E IN MA AND SET SPEED CONTROL. UPON PRESSING SET/ACCEL BUTTON TO INCREASE BY 1-2 MPH, VEHICLE THROTTLE POSITION STUCK IN ACCELERATING MODE BRINGING THE VEHICLE TO APPROXIMATELY 85 MPH BEFORE BRAKING AND DOWNSHIFTING WAS ABLE TO DECELERATE SPEED. ONLY UNDER EXCESSIVE BRAKING FORCE ON PEDAL WAS VEHICLE ABLE TO BE BROUGHT TO UNDER 50 MPH, AT WHICH TIME THE VEHICLE TRANSMISSION WAS PUT INTO PARK JUST TO STOP. DRIVER THEN CALLED 911 AND HAD VEHICLE TOWED TO LOCAL SHOP. I HAVE BEEN ABLE TO REPRODUCE THIS ISSUE IN CONTROLLED CONDITIONS. THE THROTTLE IS FIXED IN ITS SPEED CONTROL POSITION (THIS CAN BE SET TO MAINTAIN SPEED OR FIXED IN ACCELERATE MODE). BRAKING SHUTS OFF THE SPEED CONTROL LIGHT BUT DOES NOT DISENGAGE THE THROTTLE. ONCE VEHICLE IS BROUGHT UNDER CONTROL AND STOPPED THE THROTTLE CAN BE MANUALLY RELEASED BY HAND AND IT SNAPS BACK TO IDLE POSITION. INVESTIGATION HAS REVEALED THAT THIS VEHICLE HAD BEEN RECALLED BY FORD UNDER 03S03 (NHTSA 03V280000) FOR A SPEED CONTROL CABLE REPLACEMENT. IT IS APPARENT THIS THIS PART FAILURE HAS OCCURRED AGAIN TO THIS VEHICLE. FURTHER INVESTIGATION WILL TAKE PLACE TO DETERMINE WHETHER THE CABLE IN THE VEHICLE IS ORIGINAL EQUIPMENT OR A REPLACEMENT PART. ADDITIONALLY, IT IS THE REPLACEMENT PART WE WILL REQUEST INVESTIGATION WHY THE REPLACEMENT PART FAILED AS WELL. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143152November 18, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE BLEND DOOR, INSIDE THE HEATER PLENUM ON THE DASH BOARD OF MY 2000 FORD EXPLORER, FAILED. THIS IS AN EXTRAORDINARILY EXPENSIVE REPAIR, AND THE HISTORY OF THIS FAILURE ON THIS MODEL IS ASTOUNDING. ONCE THIS FAILURE OCCURS, THERE IS NO HEAT AVAILABLE IN THE CABIN, ESPECIALLY DANGEROUS WHEN DEFROSTING OF GLASS IS REQUIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142834November 16, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT: THE CONTACT STATED THE REAR LIFTGATE HATCH BRACKET SUPPORT BROKE ALONG THE BEARING HEAD. THIS FAILURE RESTRICTED THE USE OF THE REAR HATCH. THE CONTACT TOOK THE VEHICLE TO AN AUTOMOBILE REPAIR SHOP. HE RECEIVED AN ESTIMATE FOR THE REPAIRS, AND PLANNED TO HAVE THE REPAIRS PERFORMED AT THIS TIME. *AK UPDATED 12/27/05. *JB UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142882November 16, 2005
TIRES:TREAD/BELT
DT: CONTACT STATES WHILE DRIVING VEHICLE ON THE INTERSTATE AT 60 MPH THE TREAD SEPARATED FROM THE TIRE. THIS, IN TURN, CAUSED THE VEHICLE TO LOSE CONTROL. THE VEHICLE BOUNCED BACK AND FORTH, SENDING THE OCCUPANTS FROM SIDE TO SIDE, UP AND DOWN, ALMOST CAUSING THE VEHICLE TO OVER TURN. WHEN THE VEHICLE STOPPED IT HIT THE PAVEMENT , CAUSING EXTENSIVE DAMAGE TO THE VEHICLE. THERE WAS NO VIBRATION IN THE VEHICLE OR THE TIRES PRIOR TO THIS INCIDENT. THE TIRE WAS LOCATED ON THE BACK DRIVER'S SIDE. INJURIES WERE SUSTAINED. NO POLICE REPORT TAKEN.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10140354October 20, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT STATED WHEN THE VEHICLE WAS SHIFTING FROM SECOND TO THIRD GEAR THE ENGINE REVVED. IF HE KICKED THE VEHICLE INTO PASSING GEAR THE ENGINE REVVED EVEN MORE. A LOCAL REPAIR SHOP STATED THAT IT WAS THE BLOW-OFF VALVE THAT BURNED OUT THE BANDS IN THE TRANSMISSION. THE REPAIR SHOP DID REBUILD THE TRANSMISSION. FORD HAD PREVIOUSLY ISSUE A SERVICE BULLETIN FOR THIS COMPONENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136778October 20, 2005
STEERING:COLUMN
DT: THE CONSUMER COMPLAINED ABOUT A STEERING FAILURE ON HIS 2000 FORD EXPLORER WHILE DRIVING AT 45 MPH. WHILE DRIVING THE STEERING WHEEL CAME COMPLETELY OFF THE STEERING COLUMN. THE VEHICLE FLIPPED OVER TWICE AFTER THE STEERING WHEEL CAME LOSE. THE DRIVER SUSTAINED AN INJURY. A POLICE REPORT WAS TAKEN. CONSUMER HAS BEEN IN CONTACT WITH FORD ON SEVERAL OCCASIONS. FORD SENT SOMEONE TO INSPECT THE VEHICLE , AND THEN TOLD THE CONSUMER THAT THERE WERE NO PROBLEMS WITH THE VEHICLE. THE CONSUMER READ IN THE NEWS PAPER THAT THERE HAS BEEN A RECALL ON THE 2000 EXPLORER FOR STEERING PROBLEMS. THE CONSUMER HAS BEEN IN CONTACT WITH HIS ATTORNEY. THE VEHICLE IS BEING STORED AT THE FAMILY HOME IN CASE SOMEONE MAY NEED TO INSPECT IT. EVERY TIME THAT CONSUMER SPEAKS TO FORD, THEY KEEP TELLING HIM THAT HE WERE NOT GETTING ANY MONEY.*AK WHEN THE CNOSUMER APPLIED THE BRAKES, HE SWERVED AND THEN LOST CONTROL OF THE VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10139389October 12, 2005
ENGINE AND ENGINE COOLING, EQUIPMENT
THERE IS A CUSTOMER COMPLAINT RECALL ON FORD EXPLORER SPORTS THAT FORD CUSTOMER RELATIONS SAID INFORMATION WAS SENT OUT ON AND PEOPLE I TALK TO HAVE NOT RECEIVED THIS INFORMATION. I AM CURRENTLY HAVING THIS PROBLEM WITH MY VEHICLE AND WHEN TAKING TO THE DEALERSHIP I AM TOLD YES THERE WAS AND FORD KNOWS THAT THE TENSIONER CHAIN IS BAD AND THEY HAVE A QUIET RECALL ON THEM AND MINE WAS COVERED BUT BECAUSE OF THE MILES ON MINE IT IS NOT AND FORD WILL DO NOTHING ABOUT IT. THEY KNOW THIS IS A PROBLEM AND THEY SHOULD FIX IT AND IN ALL VEHICLES NOT JUST A COMPLAINT. THE VEHICLE RATTLES AND DOES NOT WANT TO RUN WITH THIS PROBLEM. THERE IS ACTUALLY TWO RECALLS ON THIS PART NOT JUST ONE AND I THINK FORD NEEDS TO FIX ALL THE VEHICLE NO MATTER WHAT MILES IS ON THE VEHICLE THE COVERAGE IS 6 YEARS 72,000 MILE I HAVE A 2000 WITH A LITTLE OVER 77,000 MILE ONLY 5,000 OUT OF THERE COVERAGE AREA AND I HAVE ALSO HAD TO PUT A NEW TRANSMISSION IN THE VEHICLE AND FORD KNOWS THAT THERE TRANSMISSIONS HAVE LOTS OF PROBLEMS ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135064September 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONSUMER STATED THAT WHEN GOING TO PASS ANOTHER VEHICLE THE PASSING GEAR WAS NOT WORKING. THE PASSING GEAR WAS DEFECTIVE. THE CONSUMER HAD VEHICLE FIXED BY A DEALER AND IT COST HIM $800.00. THE VEHICLE SPEED WAS ABOUT 50 MPH, HE HIT THE PASSING GEAR AND THE VEHICLE DROPPED TO FIRST GEAR. THE CONSUMER WAS INVOLVED IN A NEAR MISS AS A RESULT. THE CONSUMER CALLED THE MANUFACTURER, AND THEY DID NOT REIMBURSE HIM ANY MONEY. THE DEALER REPLACED THE GEARS IN THE TRANSMISSION.*AK UPDATED 11/02/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134839August 30, 2005
ELECTRICAL SYSTEM:WIRING
RADIO LCD DOES NOT LIGHT UP OR SEAT BELT ALARM WHEN NOT WEARING A SEAT BELT. THIS HAPPENED AFTER HAVING SERVICE WORK DONE ON MY VEHICLE AT THE FORD DEALER IN ELK GROVE CA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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