Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10573254March 18, 2014
AIR BAGS
WHILE DRIVING IN EVE. I SWITCH LANES AND CAME ONTO AN ICY PART OF ROAD DO TO BROKEN LEAKING HYDRANT HIT CHUCK HOLE IN THE ROAD AND LOST CONTROL OF MY TRUCK AND HIT POLE AND HYDRANT AND THE COMPLETE FRONT END WAS CRUSHED AND NO AIR BAGS DEPLOYED AT ALL. I HURT MY CHEST BACK AND KNEE'S AND HAVE HEADACHES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10572881March 17, 2014
POWER TRAIN
PURCHASED 2002 FORD EXPLORER NEW IN APRIL 2002. HAD LITTLE PROBLEMS HERE AND THERE. THE REAL SMACK IN THE FACE CAME IN 2007 WHEN THE TRANSMISSION WENT BAD. WAS SHOCKED THAT A 5 YEAR OLD CAR WOULD NEED A NEW TRANSMISSION. HAD TO PAY OVER $3,000 (THREE THOUSAND DOLLARS). THIS SHOULD HAVE DEFINITELY BEEN A RECALL AND NO COST TO THE CONSUMER. PERFORMED RESEARCH ON THE TOPIC AND FOUND THAT MANY OWNERS OF 'TURN OF THE CENTURY' FORDS, ESPECIALLY EXPLORERS, WERE EXPERIENCING THE SAME PROBLEM. WHEN OUR CAR WAS READY FOR REPAIRS, WE HAD TO WAIT TWO WEEKS BECAUSE THERE WERE TEN OTHER EXPLORER OWNERS WITH THE SAME TRANSMISSION PROBLEM AT THE DEALER WHO WERE AHEAD OF US. THERE WAS ONLY ONE TRANSMISSION TECHNICIAN AT THE DEALER - WHICH IS WHY THERE WAS SUCH A LONG WAIT. CALLED AROUND TO DIFFERENT DEALERS IN THE AREA. ALL WERE HAVING THE SAME PROBLEM - MANY EXPLORER OWNERS WITH BAD TRANSMISSIONS AND NOT ENOUGH KNOWLEDGEABLE TECHNICIANS ON STAFF TO CORRECT THE PROBLEM. WOW!!!! WHAT A RACKET!!!! CONTACTED FORD CORPORATE HEADQUARTERS AND DID NOT GET ANY RESOLUTION. ALTHOUGH THIS WAS SOME TIME AGO, SOME TYPE OF COMPENSATION IS WARRANTED. SINCE THE REPAIR WAS DONE THROUGH A CERTIFIED FORD DEALERSHIP, THERE IS A RECORD OF THIS REPAIR. SO IT SHOULD NOT BE DIFFICULT TO DETERMINE WHO HAD THIS REPAIR AND HOW TO RECTIFY THE PROBLEM. AGAIN - THIS SHOULD HAVE DEFINITELY BEEN A NATIONAL RECALL WITH NO COST TO THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569465March 14, 2014
POWER TRAIN
THIRD TRANSMISSION FAILURE SINCE 2010. BOUGHT A FORD REMANUFACTURED TRANS AS THIS IS MY SECOND 2002 WITH A FAILED TRANS. THE FIRST ONE I BOUGHT FAILED SEVEN MONTHS LATER. REPLACED UNDER WARRANTY AT 17,000 MILES LATER. FAST FORWARD TO LAST SATURDAY. SAME FAILURE AS THE LAST TWO. NO HELP FROM FORD, PROBABLY SURPRISED I MADE IT THROUGH THE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567129March 5, 2014
STEERING, POWER TRAIN
AFTER DRIVING INTO A PARKING SPOT I TRIED TO PUT THE CAR INTO PARK AND THE GEARSHIFT FELL. AFTER IT FELL AGAIN I TRIED ONCE MORE AND IT BROKE COMPLETELY OFF. WE HAD TO TAKE IT TO THE DEALERSHIP WHOM JUST TURNED IT OFF AND LATER INFORMED US THAT THEY WOULD HAVE TO REPLACE THE ENTIRE STEERING COLUMN WHICH WOULD COST $1700 JUST BECAUSE ONE PIECE WAS POORLY CONSTRUCTED AND MADE OF SOFT METAL. IT HAS BEEN ALMOST A MONTH AND NOW WE'RE BEING TOLD THE PART IS ON BACK-ORDER SO WE STILL HAVE NO CAR. WE'VE READ WHERE THIS HAS HAPPENED TO OTHERS BUT YET NOTHING HAS BEEN DONE ABOUT THIS PROBLEM BY THE FORD COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566997March 4, 2014
SEATS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT SEAT BECAME DETACHED FROM THE FRAME RAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567101March 4, 2014
STRUCTURE:BODY
GOT HOME AND NOTICED A CRACK ALL THE WAY THRU PANEL BELOW WINDOW ON LIFTGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566233February 27, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE TRANSMISSION BECAME INOPERABLE. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO SHIFT OUT OF THIRD GEAR AS THE RPMS INCREASED EXCESSIVELY AND BEYOND 7000. THE VEHICLE WAS ABLE TO BE DRIVEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE CONVERTER AND THE SHIFT SENSOR CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565490February 23, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
IT IS HAVING TROUBLE SHIFTING FROM 2ND TO 3RD GEAR. ENGINE REVS UP TO AND OVER 4,000RPMS AND SLAMS INTO THE GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565285February 21, 2014
POWER TRAIN
AFTER HAVING DRIVEN ABOUT 20 MILES FROM HOME, I NOTICED SEVERAL INDICATOR LIGHTS FLASHING ON MY DASH AND THE CAR WAS NO LONGER SHIFTING PROPERLY. I MANAGED TO RETURN HOME WITH THE CAR NOT WANTING TO PROPERLY UP SHIFT. WHEN I TOOK IT TO A REPAIR SHOP, ABOUT 5 MILES FROM HOME, I ALSO LOST REVERSE GEAR. TRANSMISSION ENDED UP NEEDING TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564982February 19, 2014
POWER TRAIN
TRANSMISSION NOT SHIFTING INTO OVERDRIVE HAVE TO LET GAS TO MAKE IT SHIFT CHANGE SCREEN TIRED TO CORRECT PROBLEM ANOTHER PROBLEM FORDS GOOD IDEA TO PUT CHEAP TIMING CHAINS IN THE 4.0 V6 ENGINES THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564181February 13, 2014
SERVICE BRAKES
THIS IS THE SECOND TIME I HAD TO REPLACE BRAKE PADS AND OTHER BRAKE PARTS ON THIS CAR WITHIN THE SAME YEAR (2012-13). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564183February 13, 2014
SERVICE BRAKES
THIS IS THE THIRD TIME I HAVE TO REPLACE BRAKES (FULL JOB) WITH ABS CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564180February 13, 2014
ENGINE
THE ENGINE OVERHEATED WITHOUT ANY WARNING FROM THE DASHBOARD. I BOUGHT THIS CAR WITH 18,000 MILES. THE ENGINE OVERHEATED WHEN IT HAD APPROXIMATELY 25,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564214February 13, 2014
STRUCTURE:BODY
REAR LIFT GATE FIBERGLASS TRIM BELOW WINDOW CRACKED FOR NO APPARENT REASON. VEHICLE WAS SITTING STILL IN DRIVEWAY AND WHEN I WENT OUT TO START IT THIS IS WHEN I NOTICED THE CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564282February 13, 2014
STEERING, SUSPENSION
UTAH I-15 SOUTH BOUND, INSIDE LANE NEXT TO CONCRETE BARRIER WITH TOUR BUS IN LANE ON MY RIGHT. MY VEHICLE BEGAN TO DRIFT TO THE RIGHT AS I WAS PASSING THE BUS. I CORRECTED BY SLOWLY TURNING THE STEERING WHEEL TO THE LEFT; NOT HARD OR FAST BUT SLOWLY AND EVENLY. THE EXPLORER (4-DOOR, 2002, XLT) BEGAN TO WHIP BACK AND FOURTH VIOLENTLY. IT TOOK ME SEVERAL HUNDRED YARDS TO GET THE CAR UNDER CONTROL AFTER COMING WITHIN AN INCH OR TWO OF BOTH THE BARRIER AND THE BUS. THIS IS NOT THE FIRST TIME THE WHIPPING PROBLEM HAS HAPPENED. I BOUGHT THE VEHICLE FOUR MONTHS AGO FROM A PRIVATE SELLER. I PUT NEW "BIG-O" BIGFOOT TIRES ON IT AND HAD THE FRONT END ALIGNMENT CHECKED; IT WAS FINE. IF I HADN'T DONE SOME FANCY DRIVING THE VEHICLE WOULD HAVE ROLLED (AT 80MPH) AND I PROBABLY WOULD HAVE BEEN KILLED. I AM GETTING RID OF THE EXPLORER AND NEVER BUYING ANOTHER FORD PRODUCT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563386February 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE GEAR SHIFT LEVER FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562358January 31, 2014
STRUCTURE:BODY, AIR BAGS, SEAT BELTS
I WAS TRAVELING IN STOP AND GO TRAFFIC. AS SOON AS SPACE OPENED BETWEEN ME AND THE VEHICLE IN FRONT OF ME, I ACCELERATED. WHILE GAINING SPEED I LOOKED IN MY RIGHT REAR VIEW MIRROR TO SEE IF I COULD CHANGE LANES. WHILE LOOKING IN MY MIRROR THE VEHICLE IN FRONT OF ME STOPPED. I HIT THE BACK OF HIS VEHICLE WITH THE FRONT OF MINE. THE PROBLEM I HAVE IS THAT MY AIRBAG(S) FIRED BUT DID NO DEPLOY. YOU COULD CLEARLY SMELL THAT THEY FIRED AND MY AIRBAG LIGHT IS NOW ON. MY SEAT BELT DID NOT CINCH UP AND RESTRAIN ME EITHER. THIS CAR HAD BEEN WELL MAINTAINED AND WAS NEVER IN AN ACCIDENT BEFORE THIS ONE. AS I SEE IT, IT WAS A TOTAL FAILURE OF THE SRS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10561416January 24, 2014
POWER TRAIN
TRANSMISSION IS JUNK, IT SLIPS REALLY BAD, WHINES AND CHATTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560935January 22, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE OVERDRIVE WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO LOOSE POWER. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561050January 22, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR BACK HATCH CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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