Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10125446June 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
THE GEAR SHIFTER BROKE OFF WHILE SHIFTING FROM PARK TO REVERSE. THE SHIFTER COMPLETELY SNAPPED OFF THE ASSEMBLY RENDERING THE 2002 FORD EXPLORER COMPLETELY INOPERABLE. MILEAGE WAS ONLY 56,000 MILES AND BEEN DRIVEN FOR ONLY 4 YEARS. THE CAR HAS TO BE TOWED TO THE DEALER'S LOCATION. THE DEALER REPLACED THE STEERING COLUMN ASSEMBLY (PART # FMC4L2Z 3C 529 DA) AT A COST OF $706.20 TO THE VEHICLE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125261June 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
DT: GEAR SHIFT BROKE OFF. CONSUMER SAID SHIFTER BROKE OFF AND LANDED IN HIS LAP. CONSUMER WAS SHIFTING INTO GEAR WHEN THIS HAPPENED. NO PREVIOUS PROBLEMS. VEHICLE IS SERVICED REGULARLY. CONSUMER HAD HIGHTECH AUTO CENTER FIX PROBLEM, THEY REPLACED THE WHOLE COLUMN. FORD REFUSED TO DO REPAIRS, SAID WARRANTY EXPIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125090June 13, 2005
ELECTRICAL SYSTEM
VEHICLE CAUGHT ON FIRE BECAUSE OF FORD SPEED CONTROL DEACTIVATION SWITCH ALSO CALLED BRAKE PRESSURE SWITCH.I KNOW THAT THEY DO HAVE A RECALL ON 97-02 FORD EXPEDITION NAVIGATOR AND F-150,SAME SWITCH ON 97-02 FORD EXPLORER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10125133June 13, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: CONSUMER STATES THAT TRANSMISSION WENT FROM PARK TO DRIVE. WHILE SHE WAS AT HER DAUGHTER'S SCHOOL SHE STEPPED OUT OF THE VEHICLE TO TALK TO SOMEONE AND THE CAR JUMPED FROM PARK TO DRIVE AND HIT ANOTHER VEHICLE. ALSO THE TRANSMISSION WENT OUT. SHE HAD SEVERAL OTHER PROBLEMS WITH THIS VEHICLE. SHE WAS NEVER NOTIFIED ANYTHING FROM FORD ABOUT ANY TYPE OF PROBLEM. THE SERVICE DEPARTMENT PRINTED OUT A TSB FOR HER, INCLUDING THE FOLLOWING NUMBERS; TRANSMISSION: 03-25-4 DATED 12-22-03, AND GEAR SELECTOR:04-22-12 DATED 11-15-04. THE VEHICLE IS REGULARLY MAINTAINED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10124611June 8, 2005
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
I PURCHASED THIS 2002 FORD EXPLORER SPORTTRAC IN OCTOBER OF 2003, WITH 25,000 MILES ON THE ODOMETER. THERE HAVE BEEN FOUR OCCASIONS THAT MY VEHICLE HAS RUN OUT OF GAS, WITH THE GASOLINE GAUGE READING BETWEEN 1/4 AND 1/2 TANK READING ON THE GAUGE. I TOOK THE VEHICLE TO DONLEY FORD IN GALION, OHIO AND THEY STATED THAT THERE WAS NOTHING WRONG WITH THE COMPUTER. I WAS WONDERING WHY THIS ITEM WASN'T COVERED UNDER THE WARRANTY. AND I NEED TO KNOW WHAT I MUST DO TO GET THIS PROBLEM RESOLVED? THANK YOU FOR YOUR CONSIDERATION AND I WILL HOPEFULLY HEAR FROM YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124617June 8, 2005
SUSPENSION:REAR
DT: VEHICLE HAD TO HAVE THE REAR END BREPLACED 3 TIMES , VEHCILE HAD TO BE TAKEN BACK AGAIN A 4TH TIME, DEALERSHIP WILL NOT HELP WITH PAYMENT, CONSUMER HAD TO PAY TWICE FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121691June 2, 2005
POWER TRAIN:DRIVELINE:DRIVESHAFT
THE CONSUMER EXPERIENCED A CLUNKING NOISE WHICH THE DEALER REPORTED ORIGINATED FROM THE DRIVESHAFT. SOME OF THE DRIVE SHAFT MOUNTING BOLTS WERE MISSING AND SOME WERE LOOSE. THE DEALER REPAIRED THE MOUTNING BOLTS. THERE WAS NO WARNING OF THE DRIVESHAFT HAVING MISSING BOLTS. *AK *TT THE CONSUMER FELT THAT THE DEALER SHOULD HAVE REPLACED THE ORIGINAL BOLTS THAT HAD COME LOOSE. THE CONSUMER ALSO FELT THAT FORD SHOULD COVER THE COST OF REPAIRS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127933June 1, 2005
STRUCTURE
2002 FORD EXPLORER SAFETY BAR TO THE TAIL GATE CRACKED. *MR THE SAFETY BAR CRACKED AND CAUSED THE BACK WINDOW TO FLEX. THE CONSUMER SUGGESTED THAT THIS SAME PROBLEM MAY OCCUR ON HIS 2003 MODEL AS WELL. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123777June 1, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I NOTICED SOME VIBRATION/SHUTTERING WHEN ACCELERATING IN THE REAR END OF MY 2002 EXPLORER IN APRIL, 2005. THE LOCAL DEALER'S SERVICE DEPARTMENT DIAGNOSED THE PROBLEM AS NEEDING TO REPLACE THE CLUTCH PACK FOR THE REAR AXLE (WHICH THEY SAID WOULD CAUSE SHUTTERING WHEN TURNING) AND TO REPLACE THE TIRES. I PUT NEW TIRES ON THE REAR WHICH DID NOTHING FOR THE SHUTTERING AND IN ADDITION I COULD NOW HEAR A LOUD HUMMING UPON DECELARATION FROM SPEEDS OVER 50 MPH APPROXIMATELY. THE DEALER'S SERVICE DEPT. RECHECKED IT AND TOLD ME IN ADDITION TO THE CLUTCH PACK, I ALSO NEEDED TO REPLACE THE RING AND PINION AT A TOTAL COST OF OVER $1,500.00. THE ODOMETER READING ON THE INITIAL SERVICE DATE WAS 43893 MILES (WARRANTY EXPIRED AT 36000). I SUBSEQUENTLY HAD A INDEPENDENT REPAIR SHOP LOOK AT IT AND THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT. I'M NOT SURE WHAT TO DO AS I DON'T WANT TO HAVE MY WIFE DRIVING A VEHICLE THAT IS A POTENTIAL DANGER, BUT I DON'T WANT TO UNNECESSARILY SPEND $1500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123820June 1, 2005
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:DRIVELINE
LOUD THUMPING NOISES COMING FROM FRONT END OF 2002 FORD EXPLORER. FORD SAYS THEY ARE NORMAL. IT DIDN'T DO THIS WHEN WE BOUGHT IT. ALSO THERE IS A LOUD WHINING NOISE COMING FROM THE REAR END. REAR END HAS BEEN REPLACED ONCED. PROBLEM DISAPPEARED FOR ABOUT 10K MILES AFTER IT WAS REPLACED. WIFE IS AFRAID TO DRIVE THE CAR AS WE HAVE THREE NEWBORN BABIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123876June 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WAS DRIVING ON A HIGHWAY WHEN THE OD LIGHT STARTED FLASHING THEN THE TRANSMISSION FAILED COMPLETELY. HAVING NEW TRANSMISSION INSTALLED. MANY OTHER THINGS HAVE FAILED TOO. THREE WEEKS PRIOR SHIFT LEVER BROKE OFF IN MY HANDS WHEN I SHIFTED FROM PARK TO REVERSE. HAVE CHANGED RIGHT REAR BEARING WHICH "BLEW OUT". THE 4 WHEEL DRIVE QUIT WHILE THE TRUCK WAS STILL UNDER WARRANTY. WHEN I FIRST GOT THE TRUCK AND COMPLAINED TO THE DEALER ABOUT THE WAY THE TRANSMISSION WORKED HE GAVE ME A PRINTOUT FROM FORD STATING THE TRANSMISSION WAS PROGRAMMED TO ADJUST TO THE DRVERS STYLE OF DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122556May 31, 2005
POWER TRAIN:AXLE ASSEMBLY
REAR END NOISE (GRINDING) IN OUR 2002 FORD EXPLORER DURING DE-ACCELERATION. FIRST TIME TO DEALER 8/25/03 MILEAGE 30,901, NOTHING DONE, 2ND TIME TO DEALER FOR THE SAME PROBLEM 11/03/03, MILEAGE 36,930 COULD NOT FIND PROBLEM. PROBLEM SEEMS TO GO AWAY, CAME BACK AROUND 75,000 MILES. TOOK VEHICLE TO ANOTHER DEALER AND COMPLETE REAR END WAS REPLACED AT A COST OF $2600.00. NOT SURE WHY IT WAS NOT DETECTED WITH THE FIRST TIME TO THE DEALER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122442May 30, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THERE IS A WHINING NOISE IN MY 2002 FORD EXPLORER COMING FROM THE REAR DIFFERENTIAL. I OCCURS BETWEEN 40-65 MPH. IT QUITS WHEN I LET OFF THE GAS. I AM WORRIED THAT THE REAR DIFFERENTIAL (THE SOURCE OF THE NOISE) WILL SOON LOCKUP WHEN I AM DRIVING ON THE HIGHWAY, POSSIBLY CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122466May 30, 2005
PARKING BRAKE
I OWN A 2002 FORD EXPLORER. IT HAS APPROXIMATELY 70,000 MILES. I BROUGHT IT IN TO HAVE THE REAR BRAKES REPLACED AT SUPERIOR FORD IN PLYMOUTH, MINNEASOTA IN MAY OF 2005. WHILE THE BRAKES WERE BEING REPLACED, I WAS INFORMED THAT THE BRAKE PADS ON THE PARKING BRAKES HAD "FALLEN APART". THE ADHESIVE HAD FAILED AND THE ASPHAULT PADS HAD FALLEN OFF THE METAL BACKING AND WERE LOOSE IN THE DRUM. I TOLD THE SERVICE MANAGER THAT I HAD RARELY USED THE PARKING BRAKE. I WAS TOLD THAT THIS FREQUENTLY HAPPENED ON EXPLORERS AND EXPEDITIONS, PARTICULARLY WHEN THE BRAKES HAVEN'T BEEN USED MUCH. IT CONCERNS ME THAT A SAFETY FEATURE LIKE AN EMERGENCY BRAKE COULD FAIL AFTER THREE YEARS WITHOUT SIGNIFICANT USE. I WOULD HAVE HAD NO IDEA THAT THE PADS HAD FALLEN OFF THE EMERGENCY BRAKE IF I HADN'T BROUGHT THE VEHICLE IN FOR REGULAR BRAKE SERVICE. THE MECHANICS AND FORD'S CUSTOMER SERVICE PEOPLE DIDN'T SEEM TO BOTHERED BY THIS. THE SUPERVISOR TOLD ME THAT PARTS ARE ONLY MADE TO LAST 36,000 MILES (THE WARRANTY PERIOD). THE FORD PEOPLE SAID THAT THEY DON'T TAKE ANY RESPONSIBILITY FOR BRAKES AFTER 12,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121977May 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. HAD TO BE REPLACED. ONLY 50,300 MILES ON THE VEHICLE. SERVICE TECHNICIAN ADVISED THIS IS THE 5TH FORD EXPLORER HE'S HAD TO REPLACE THE TRANSMISSION ON THIS MONTH ALONE. HE SAID THE TRANSMISSIONS ON THE EXPLORERS ARE FAILING BETWEEN 50K AND 60K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122065May 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
4 WHEEL DRIVE WILL NOT ENGAGE. HAS BEEN USED ONE OTHER TIME SINCE I PURCHASED THE VEHICLE IN 2002
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121878May 23, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: TRANSMISSION WILL NOT GO INTO REVERSE, AND THERE IS NO NEUTRAL. THERE IS ONLY 57,000 MILES ON THE VEHICLE. THE VEHICLE HAS HAD REGULAR MAINTENANCE AND CHECKUPS. TRANSMISSION WAS MAKING CLANKING NOISE WHEN PUT INTO DRIVE OR REVERSE. VEHICLE HAS BEEN MAKING NOISE SINCE 2002. IT WAS TAKEN TO THE DEALERSHIP, AND IT WAS CHECKED. DEALERSHIP DID NOT FIND A PROBLEM WITH THE TRANSMISSION. VEHICLE WAS PUT IN REVERSE, AND IT STARTED JUMPING. THEN IT WENT AND STOPPED IN REVERSE. THEN, VEHICLE WAS PUT IN PARK AND T SWITCHED TO REVERSE. THERE WAS NO REVERSE. IT WAS PUT INTO NEUTRAL, AND IT WENT FORWARD. WHEN THE VEHICLE WAS PUT INTO DRIVE, IT WOULD GO FORWARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122630May 23, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
2002 FORD EXPLORER GEAR SHIFT FELL INTO THE CONSUMER'S LAP WHILE BACKING OUT OF THE DRIVEWAY. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122656May 20, 2005
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SUSPENSION, ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING
2002 FORD EXPLORER EXPERIENCING PROBLEMS WITH THE 4WD, THE OVER DRIVE LIGHT ILLUMINATES ON THE DASHBOARD AND THE VEHICLE IS GIVING OFF A ROTTEN EGG SMELL. *MR THERE WERE FRONT END PROBLEMS. THE 4WD MODULE WASN'T WORKING. THE DRIVESHAFT AND BOTH FRONT WHEEL BEARINGS WERE REPLACED. THE ROTORS WERE OUT OF ROUND. THE SERVICE ENGINE LIGHT ILLUMINATED ALONG WITH THE OVER DRIVE LIGHT. THE TRANSMISSION EXPERIENCED THE SAME PROBLEM ON TWO OCCASIONS AND POSSIBLY A THIRD TIME. A LARGE PUDDLE OF TRANSMISSION WAS FOUND UNDER THE VEHICLE. THE TORQUE CONVERTER WAS NOISY. THE ACCELERATION PEDAL WOULD PULL BACK. WHEN THE VEHICLE WAS ACCELERATED, IT WOULD WHINE. THE LEFT REAR WHEEL BEARING WAS GONE AND CAUSED DAMAGE TO THE AXLE, BRAKES AND THE TIRE WAS BARELY HOLDING ON. THE ERROR CODE FOR THE SERVICE ENGINE SOON LIGHT WAS DUE TO THE SOLENOID WHICH HAD BEEN CHANGED BEFORE. THE A/C WAS INOPERATIVE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121738May 20, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT: CONTACT TOOK VEHICLE TO A SERVICE DEALER, AND THEY INFORMED HIM THAT THE REAR COIL SPRING BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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