Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10190054April 30, 2007
TIRES
2000 FORD EXPLORER. CONSUMER WAS DRIVING 65 MPH WHEN THE RIGHT REAR TIRE BLEW OUT AND CAUSED THE VEHICLE TO GO FROM THE MIDDLE LANE INTO THE LEFT LANE AND HIT A WALL . *MC OHIO TRAFFIC CRASH REPORT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10188239April 18, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 FORD EXPLORER XLT. WHILE THE VEHICLE WAS PARKED IN THE GARAGE ON APRIL 17, 2007; THE CONTACT OBSERVED THE FIRE AND CALLED THE FIRE DEPARTMENT WHO DETERMINED THE CAUSE WAS THE ENGINE. NO PRIOR MAINTENANCE WORK WAS PERFORMED ON THE VEHICLE. THE CURRENT AND FAILURE MILEAGE WERE 104,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10187649April 12, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* - THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. THE ODI WARNING LIGHT CONTINUOUSLY FLASHED. A LOCAL MECHANIC DIAGNOSED THE FAILURE AS HAVING TO DO WITH THE TRANSMISSION. THE CURRENT MILEAGE IS 79,108. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186532March 30, 2007
ENGINE AND ENGINE COOLING:ENGINE
NO EVENTS LED UP TO THE CRANKSHAFT FAILURE. OUR 2000 FORD EXPLORER WAS BEING DRIVEN AS A DAILY ROUTINE TRIP IN TOWN. THE CAR DIED AT A STOP LIGHT. I WAS ABLE TO RESTART THE CAR . THE CAR MADE A LOUD CLUNK. I DROVE THE VEHICLE INTO A PARKING LOT AND SHUT IT OFF. WE HAD A CERTIFIED FORD MECHANIC COME OUT TO LOOK AT THE CAR. HE WAS VERY FAMILIAR WITH THIS V6 ENGINE. HE STATED TO US THAT THE CRANKSHAFT FORD USED WAS A CAST IRON CRANK AND NOT A FORGED STEEL CRANK. WHAT HAPPENS IS THE CRANKSHAFT WILL DEVELOP CRACKS IN IT AND EVENTUALLY BREAK APART. HIS COMMENT WAS IT WAS A BAD IDEA AND BAD DESIGN BY FORD. THIS MECHANIC WORKED FOR FORD FOR 18 YEARS AND STATED THAT THIS PARTICULAR ENGINE WAS USED FROM 1995-2001 AND I BELIEVE HE SAID IT WAS A COLOGNE V6 .OUR 2 OPTIONS AT THIS POINT IS TO PUT IN A NEW MOTOR OR JUNK THE CAR. THIS VEHICLE IS A 2000 FORD EXPLORER SPORT 2 DOOR. TWO WHEEL DRIVE. DEALER MAINTAINED AT 30000,60000,AND RECENTLY AT 90000 MILES .CURRENT MILEAGE IS 91000. OIL CHANGED EVERY 2 MONTHS REGARDLESS. MAINTENANCE RECORDS ARE ALL AVAILABLE. NO REASON FOR AN IMPORTANT COMPONENT LIKE A CRANKSHAFT TO CRACK AND RUIN THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186439March 29, 2007
ENGINE AND ENGINE COOLING:ENGINE
2000 EXPLORER XLT WITH APPROXIMATELY 55000 MILES. TAKEN TO DEALER TO BE SERVED C FOR STALLING AND FAILURE TO RESTART WITH HIGH TEMPERATURE. DEALER REPORTED THAT ENGINE HDS COOLANT AND OIL MIXING AND WILL HAVE TO BE REPLACED, $3500 COST. WHEN I OBJECTED, DEALER THEN STATED THAT THE LOWER INTAKE MANIFOLD GASKET FAILED, AND THAT THE ENGINE WILL NEED TO BE TORN DOWN TO FIX , 2,000. . I OBJECTED AGAIN, AND DEALER DECIDED TO REPLACE GASKET, FLUSH OIL, COOLANT SYSTEMS, AND RETURN TO THE ROAD , $1100. DEALER INFORMED ME THAT THEY COULD NOT BE HELD RESPONSIBLE FOR FUTURE ENGINE FAILURE DUE TO COOLANT IN ENGINE. I INVESTIGATED, AND FOUND SECRET WARRANTY SERVICE BULLETIN , NETS NUMBER 616816. WHEN I ATTEMPTED TO RECOVER COST OF REPAIR UNDER SB, DEALER REFUSED, CLAIMING THAT SB EXTENSION WAS OVER , ENDED DECEMBER 2006. THIS VEHICLE HAD LESS THAN THE LIMITED MILEAGE UNDER THE WARRANTY, AND OBVIOUS DRIVING RATES LESS THAN EXPECTED UNDER THE WARRANTY , ORIGINAL AND SECRET EXTENSION.. CUSTOMERS HAVE NOT BEEN MADE AWARE OF THIS SECRET WARRANTY EXTENSION. ENGINE GASKETS, INCLUDING HEAD GASKETS AND MANIFOLD GASKETS WERE NOT OWNER SERVICED ITEMS, AND WERE EXPECTED TO LIVE AS LONG AS THE POWER PLANT. I EXPECTED FORD TO LIVE UP TO THEIR PRODUCT HYPE AND FIX THIS VEHICLE FOR FREE, INCLUDING COMPLETE ENGINE REPLACEMENT IF REQUIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185193March 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE UNDERWENT 95000 MILE INSPECTION WHICH INCLUDED CHANGE OF TRANSMISSION FLUID AND FILTER IN OCT 06. IN FEB THE TRANSMISSION FAILED ON RETURN FROM SHORT TRIP. LOCAL FORD GARAGE ADVISED THAT LIKELY CAUSE WAS LEAKING TRANSMISSION SEAL. THERE WAS NO EVIDENCE OF ANY TRANSMISSION LEAK ON DRIVEWAY, OR GARAGE FLOOR. THERE WAS NO PROBLEM WITH VEHICLE NOT SHIFTING CORRECTLY UNTIL EVENING OF PROBLEM. IT WAS AS IF ALL FLUID WAS LOST AT ONCE BUT GARAGE CLAIMS THAT IT WAS PRESSURE LEAK? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182970February 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
PREMATURE FAILURE OF AUTOMATIC TRANSMISSION, 2000 FORD EXPLORER, TRANSMISSION IS THE SAME USED IN THE PINTO. VERY UNDER RATED FOR WHAT IT IS EXPECTED TO PERFORM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179065January 18, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
REPORTED SAME ISSUE TO THE NHTSA ON FEB 1, 2005...ON JANUARY 12, 2007, MY HUSBAND WAS DRIVING OUR EXPLORER TO WORK. HE ACCIDENTALLY BUMPED THE CRUISE CONTROL AND THE CAR BEGAN ACCELERATING RAPIDLY. HE WAS ABLE TO PUT THE CAR IN NEUTRAL AND PULL TO THE SIDE OF THE ROAD WITHOUT INCIDENT AND TURN THE VEHICLE OFF, BUT HE WAS UNABLE TO START IT UP AGAIN, THE BATTERY WAS DRAINED. A FRIEND OF OURS CAME AND GAVE HIM A JUMP START, THE CAR TURNED ON BUT THE ENGINE WAS REVVING AND HE COULDN'T GET IT TO STOP. THEY CAR WAS TOWED TO A LOCAL MECHANIC AND THEY FOUND THAT THE CRUISE CONTROL CABLE WAS STUCK INTERNALLY WHICH WAS CAUSING THE CRUISE CONTROL TO STICK AND MADE THE CAR ACCELERATE ON IT'S OWN. THEY DISCONNECTED THE CABLE FROM THE THROTTLE BODY TO PREVENT THIS FROM HAPPENING AGAIN. I CONTACTED FORD AND SPOKE TO A REP NAMED FRANKIE AND FILED YET ANOTHER COMPLAINT, BUT THEY DON'T WANT TO HELP US OUT AT ALL. THEY WANT US TO TAKE THE CAR TO A DEALER AND PAY FOR THEM TO INSPECT THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178312January 10, 2007
SEATS:FRONT ASSEMBLY:RECLINER
WE TOOK OUR 2000 FORD EXPLORER INTO SANTA MARGARITA FORD FOR MAINTENANCE. WE WERE TOLD THAT THE VEHICLE WAS SUBJECT TO RECALL 03S04, REPLACEMENT OF A SEAT BOLT. THE DEALER REQUESTED AUTHORIZATION FROM FORD TO DO THE REPAIRS. FORD SAID THAT THEY WOULD NOT PAY FOR REPAIRS. THE DEALER SAID THAT THERE WAS APPARENTLY SOMEE DAMAGE TO THE DRIVER'S SEAT. I CONTACTED FORD CUSTOMER SERVICE AND ALL THEY OFFERED WAS TO PAY $100. I WAS UNABLE TO SPEAK WITH ANY INDIVIDUAL WHO MADE THE DECISION TO NOT COMPLETELY PAY FOR THE NEEDED REPAIRS. $100 IS UNACCEPTABLE; I EXPECT FORD TO PAY FOR ANY AND ALL REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178239January 9, 2007
ELECTRICAL SYSTEM
2000 FORD EXPLORER. ON SEVERAL OCCASIONS WHEN USING THE LEFT TURN SIGNAL, A LARGE PUFF OF SMOKE CAN BE SEEN COMING FROM STEERING COLUMN. NOW, WHEN USING THE LEFT TURN SIGNAL ALL OF THE ENTIRE REAR LIGHTS FLASH ALONG WITH THE BLINKER. THE SMOKE INSTANCES ARE OCCASIONAL, BUT THE BLINKER PROBLEM IS CONTINUOUS NOW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176811December 22, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
MY CAR BREAK LIGHTS WERE NOT WORKING. I JUST SO HAPPENNED TO TELL MY UNCLE AND HE GOT WORRIED SINCE I HAVE A 1 YEAR OLD. WE WENT TO A CAR SHOP TO GO FIX IT. THEY TOLD ME IT WAS SIMPLY THE BREAK FUSE. WHEN THEY WENT TO REPLACE THE FUSE, THE CAR STARTED SMOKING TO THE POINT WHERE I COULD NOT EVEN SEE. I THOUGHT THE CAR WAS GOING TO EXPLODE SO I TOOK MY SON AND STARTED RUNNING. EVERYONE IN THE PARKING LOT STARTED RUNNING ALSO. THEY LIFTED THE HOOD, AND NOTICED THAT THE BRAKE CUT OFF SWITCH FOR CRUISE CONTROL WAS BURNING AND HE PUT IT OUT. THIS HAS BEEN A HUGE RECALL FOR MANY OTHER YEARS FOR FORD, BUT NOT FOR MINE. NOW FORD WANTS TO CHARGE ME BECAUSE MY VEHICLES YEAR IS NOT INCLUDED IN THE RECALL. THIS IS A MANUFACTURER ERROR AND IT IS WRONG FOR ME TO HAVE TO PAY FOR THIS MYSELF. IF MY SON AND I WOULD HAVE DIED, FORD WOULD BE LOOKING AT A MAJOR LAWSUIT. I AM WILLING TO TAKE THIS AS FAR AS I HAVE TO BECAUSE I HONESTLY BELIEVE FORD IS TRYING TO GET AWAY WITH THIS. THIS WAS A VERY FRIGHTENING INCIDENCE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10176079December 13, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THE ENGINE RATTLED AND THE VEHICLE NEEDED THE ENGINE BOLTS TIGHTENED TO RESOLVE THE ISSUE. THE VEHICLE HAD BEEN TO A PRIVATE MECHANIC BUT NOT A SERVICE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174567November 28, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED WHILE TRAVELING 58 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE WAS INVOLVED IN A REAR SIDE IMPACT COLLISION WITH ANOTHER VEHICLE AND BOTH FRONT AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES MADE MOSTLY BY THE SEATBELT THAT WAS WORN DURING THIS ACCIDENT. THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED PRIOR TO THE INCIDENT. THE CONTACT TOOK PICTURES, AND NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS CURRENTLY AT AN INDEPENDENT BODY SHOP FOR FURTHER EXAMINATION AND REPAIRS. NO REPAIRS HAD CURRENTLY BEEN MADE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10173673November 16, 2006
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN FRONT OF THE RESIDENCE, A NOISE WAS HEARD, THEN FIRE WAS NOTICED COMING FROM UNDER THE HOOD. THE CONTACT CALLED THE FIRE DEPARTMENT WHO EXTINGUISHED THE FIRE AND REPORTED THE FIRE AS ELECTRICAL FAILURE FROM THE SPEED CONTROL SYSTEM. THE CONTACT TOOK PICTURES OF THE CHARRED VEHICLE. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE DEALERSHIP WAS CONTACTED BUT NEVER RETURNED THE CALL. THE MANUFACTURER WAS ALSO CONTACTED WHO INFORMED HER THE VEHICLE WAS NOT INCLUDED IN ANY RECALL PERTAINING TO THE SPEED CONTROL SYSTEM DUE TO THE VIN. THE FIRE DEPARTMENT HAD NOT DETERMINED WHAT CAUSED THE FIRE, HOWEVER, THE CONSUMER HAD READ ABOUT REPORTS WHERE VEHICLE WERE CATCHING ON FIRE DUE TO FAULTY CRUISE CONTROL SWITCHES. UPDATED 12/13/06. *JB UPDATED 04/03/07. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10171617October 23, 2006
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED THE REAR DRIVER SIDE DOOR HANDLE HAD TO BE LIFTED UP HIGHER THAN NORMAL TO OPEN THE DOOR FROM THE INSIDE. THE DOOR WAS INOPERABLE FROM THE OUTSIDE. AN INDEPENDENT REPAIR SHOP DETERMINED THE DOOR HANDLE NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171369October 19, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 FORD EXPLORER WHILE PARKED IN OUR DRIVEWAY (PARKED- KEYS OUT AND IN MY POCKET) IT BEGAN ROLLING BACKWARD. I WAS ABLE TO JUMP IN AND DEPRESS THE BRAKE PEDAL JUST BEFORE IT WOULD HAVE ROLLED OF THE HILL AND INTO THE STREET. THEN IT DID THE SAME THING AGAIN THE NEXT DAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172230October 17, 2006
TIRES, AIR BAGS, STRUCTURE:BODY:DOOR, SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES, HYDRAULIC
CONSUMER LEFT FRONT TIRE BLEWOUT AND SHREDDED CAUSING CONSUMER TO REPLACE TIRE WITH SPARE. *TS THE TIRE BLEWOUT PRIOR TO THE CONSUMER RECEIVING THE RECALL NOTICE. THE AIR BAG LIGHT AND DOOR AJAR LIGHT ILLUMINATED. LEFT SIDE WHEEL BEARING SHOT AND THE RIGHT SIDE WAS GOING BAD. REAR BRAKES SHOT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170744October 13, 2006
LATCHES/LOCKS/LINKAGES
DT*: THE CONTACT STATED THE REAR LIFTGATE LATCH, AND THE FRONT AND REAR PASSENGER DOORS KEPT JAMMING CLOSED. EACH DOOR REQUIRED EXCESSIVE FORCE TO OPEN. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP, WHO DETERMINED THE LATCHES WERE FAULTY, AND THE PARTS WERE ORDERED. UPDATED 11/21/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170275October 9, 2006
TIRES, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I WAS NOT CONTACTED TO THE RECALL ON MY FIRESTONE TIRES ON MY 2000 FORD EXPLORER, UNTIL LAST WEEK, AND TOOK IT UPON MYSELF TO, AT MY EXPENSE, AND REPLACED SAID TIRES, WITH ANOTHER, MORE TRUSTED AND SAFER BRAND OF TIRE. NOW AFTER 6 YEARS. I RECEIVE A NOTICE FROM FIRESTONE ABOUT MY SPARE, BUT WITH THE CONDITION THAT I DRIVE 30 MILES, AND HAVE THE 1 TIRE REPLACED WITH ANOTHER FIRESTONE TIRE. FIRESTONE REFUSED TO REPLACE MY ORIGINAL 4 TIRES, WITH COMPENSATION, AND NOW REFUSES TO REPLACE MY SPARE WITH A TIRE THAT I AM COMFORTABLE WITH........NOT A FIRESTONE! I FEEL THEY SHOULD COMPENSATE ME MY $350, ORIGINAL, AS WELL AS PAY FOR ANY TIRE I CHOOSE AS MY SPARE.....WHICH THEY REFUSE TO DO!!!!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169310September 26, 2006
ELECTRICAL SYSTEM
I WAS DRIVING, COMING JUST OFF THE HIGHWAY IN MY 2000 FORD EXPLORER AND THERE WERE PUFFS OF SMOKE COMING FROM THE STEERING COLUMN. I RESEARCHED SOME OF THE RECALLS AT FORD AND THIS PROBLEM WAS RECALLED ON SOME OTHER VEHICLES OF THE SAME MODEL, BUT NOT MY VIN #. THE RECALL WAS FOR THE MULTIFUNCTION SWITCH IN THE STEERING COLUMN. NO REPLACEMENT PARTS HAVE BEEN INSTALLED, I WILL BRING TO DEALER FOR DIAGNOSIS. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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