Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10215976January 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. WHEN THE TRANSMISSION INDICATOR LEVER IS PULLED TO CHANGE GEARS, IT GOES ONE SPACE TOO FAR. WHEN THE GEAR IS PLACED INTO NEUTRAL, THE VEHICLE DRIVES IN REVERSE. WHEN THE GEAR IS PLACED INTO DRIVE, THE VEHICLE OPERATES IN NEUTRAL. WHEN THE GEAR IS PLACED INTO REVERSE, THE VEHICLE REMAINS IN PARK. THE CURRENT MILEAGE WAS 34,231 AND FAILURE MILEAGE WAS 34,175. UPDATED 02-19-08 *BF THE CONSUMER STATED DISCONNECTED SPEED DEACTIVATION SWITCH PERTAINING TO RECALL 05S28. UPDATED 02/14/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215880January 24, 2008
VEHICLE SPEED CONTROL
2001 FORD EXPLORER SPORT SPONTANEOUSLY CAUGHT FIRE IN ENGINE COMPARTMENT WHILE PARKED IN GARAGE ATTACHED TO MY HOME. VEHICLE WAS MOVED TO DRIVEWAY AND FIRE EXTINGUISHED. FORD DEALER ADMITTED TO RECALL OF DEFECTIVE CRUISE CONTROL SWITCH WHICH WAS THE ORIGINATION POINT OF FIRE. WAS ADVISED TO FILE CLAIM WITH MY AUTO INSURANCE COMPANY TO SPEED UP REPAIRS AND ENSURE THAT CLAIM WAS SUBROGATION TO FORD FOR REIMBURSEMENT. VEHICLE REPAIRED, NOW FORD WILL NOT TAKE CLAIM WITHOUT PROOF OF CAUSE OF FIRE. THIS WOULD REQUIRE MY INSURANCE COMPANY TO HIRE AN ENGINEER. NOT COST EFFECTIVE FOR INSURANCE COMPANY, NOT TO MENTION THE FACT THAT THE VEHICLE WAS REPAIRED OVER 3 MONTHS AGO. I AM OUT MY DEDUCTIBLE AND MY INSURANCE COMPANY IS OUT THE REMAINDER OF THE REPAIRS, EVEN THOUGH FORD KNOWS THIS WAS A FAULTY PART. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10215478January 20, 2008
VEHICLE SPEED CONTROL
DEFECT WITH THE CRUISE CONTROL. MY CRUISE CONTROL WAS DE-ACTIVATED ON 9/13/07, AND MY DEALERSHIP REPORTS THEY ARE STILL WAITING FOR THE REPAIR PART FROM FORD. I WOULD LIKE TO HAVE MY CRUISE CONTROL REPAIRED IMMEDIATELY - I HAVE BEEN DRIVING FOR 4 MONTHS WITHOUT CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215051January 14, 2008
VEHICLE SPEED CONTROL
2001 FORD EXPLORER WITH SPEED CONTROL SYSTEM RECALL. CONSUMER STATES THAT THE DEALER TO FIX THE RECALL STATED THAT THEY WERE UNABLE TO OBTAIN THE REPLACEMENT PARTS. DEALER FINALLY DISCONNECTED THE SPEED CONTROL UNTIL THE PARTS WERE AVAILABLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214502January 11, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) IN AUGUST OF 2007. HE SCHEDULED AN APPOINTMENT TO HAVE THE CRUISE CONTROL SERVICED; HOWEVER, THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER OFFERED TO HAVE THE DEACTIVATION SWITCH DISCONNECTED, BUT THE CONTACT DECLINED AND STATED THAT HE PAID GOOD MONEY FOR THE VEHICLE. THE CONTACT NOTIFIED FORD MOTOR COMPANY AND THEY STATED THAT THEY DID NOT KNOW WHEN THE PART WOULD ARRIVE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE IS 125,090. UPDATED 02-25-08 *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213669January 4, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. SINCE THAT TIME, THE DEALER HAS STATED EACH MONTH THAT THE PARTS WILL BE AVAILABLE THE FOLLOWING MONTH. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE IS 59,000. UPDATED 02/15/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213672January 4, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
ON WEDNESDAY JANUARY 2, 2008 A ROLLOVER ACCIDENT OCCURED ON MY WIFES 2001 FORD EXPLORER. SHE WAS DRIVING HOME WHEN SHE SET HER CRUISE CONTROL TO 60 MPH. WHEN SHE HIT HER BRAKES TO RELEASE THE CRUISE CONTROL AND SLOW DOWN, THE VEHICLE DID NOT SLOW DOWN AND HER CRUISE CONTROL DID NOT RELEASE. SHE WAS ABLE TO GET THE VEHICLE SLOWED DOWN TO APPROXIMATELY 40 MPH WHEN SHE CAME TO A T IN THE ROAD. SHE WAS UNABLE TO MAKE THE TURN AND THE VEHICLE ROLLED OVER WITH HER AND 2 YOUNG CHILDREN IN THE VEHICLE. *CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10213609January 3, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT STATED THAT SHE RECEIVED A RECALL FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN ID # 07V336000). THE DEALER DISCONNECTED THE WIRING HARNESS AND STATED THAT THE PARTS WOULD BE AVAILABLE IN DECEMBER OF 2007. THE MANUFACTURER STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MARCH OF 2008. AS OF JANUARY 3, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CURRENT MILEAGE WAS 75,000 AND THERE HAD BEEN NO FAILURE TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213436January 2, 2008
VEHICLE SPEED CONTROL
RECEIVED CRUISE DEACTIVATION SWITCH RECALL IN AUGUST 2007. FORD WEBSITE NOTES PARTS WERE SHIPPED TO DEALERS. DEALERS HAVE NOT RECEIVED THE PARTS. THEY HAVE NO IDEA WHEN THEY WILL BE THERE. CALLED FORD CORP AND WAS ADVISED THE SWITCHES WOULD NOT BE SHIPPED UNTIL AT LEAST MARCH. THAT IS AT LEAST 8 MONTHS SINCE THEY DECIDED A RECALL WAS NECESSARY. WHY HAS THIS NOT BEEN MENTIONED IN THE MEDIA AND WHY HAVE THE CONSUMERS NOT BEEN SENT 2ND LETTERS ADVISING THAT FORD IS INCOMPETENT?*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213890December 28, 2007
VEHICLE SPEED CONTROL
2001 FORD EXPLORER SPORT SPEED CONTROL SWITCH RECALL. CONSUMER STATES THAT THE DEALER STATED THAT THEY DID NOT HAVE ANY MORE PARTS BUT WOULD CALL AND DISCONNECTED THE SPEED CONTROL. SHE HAS YET TO HEAR FROM THE DEALER. *KB RECALL 07V336000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210969December 5, 2007
VEHICLE SPEED CONTROL
I HAVE A '01 FORD EXPLORER INVOLVED IN A SAFETY RECALL FOR THE CRUISE CONTROL ISSUED IN AUG-07, AS OF TODAY 5-DEC-07) MY LOCAL DEALER STILL DOES NOT HAVE PARTS AND HAVE BEEN TOLD NOT TO EXPECT THEM UNTIL 1ST QUARTER. UNSATISFACTORY AND UNACCEPTABLE. IS FORD DELAYING SO THE EXPENSE DOES NOT HIT THEM THIS YEAR? THEY COULD SHOW A BETTER PROFIT FOR 2007 IF SO. SOUNDS LIKE MANIPULATING THE BOOKS TO ME, AT THE EXPENSE OF CONSUMER SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210803December 4, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE POSITIVE BATTERY CABLE AND NEGATIVE CABLE ARE MAPPED LIKE THE LETTER "T". THE PLASTIC POWER STEERING RESERVOIR'S RUBBER CASING IS CHEWED OFF ON THE SIDE FACING THE FRONT END OF THE VEHICLE. THE POWER STEERING AND FLUID RESERVOIR ARE SEPARATED BY AN INCH. THE BATTERY IS POSITIONED AT A DOWNWARD ANGLE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE SHIFTS BACK AND CAUSES THE POWER CABLE TO RUB AGAINST THE RESERVOIR. THE SEAM AROUND THE RESERVOIR HAS SHARK LIKE TEETH WITH JAGGED EDGES THAT CUT INTO THE POSITIVE BATTERY CABLE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 27,800 AND FAILURE MILEAGE WAS 25,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209301November 19, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE MANUFACTURER STATED THAT THE PART WOULD BE UNAVAILABLE UNTIL MARCH OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 82,000. RECEIVED 12/12/07. 64200 UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207751November 2, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), VEHICLE SPEED CONTROL
ON OCTOBER 10TH, FOLLOWING A COLD START, THE VEHICLE WAS SHIFTED FROM PARK INTO DRIVE WITH THE 4X4 MODE SELECTION SWITCH SET TO 2WD MODE. INSTEAD OF 2WD MODE, THE VEHICLE WAS IN 4X4 LOW MODE. THERE WAS NO SHIFT COMMAND TO GO INTO 4X4 LOW MODE AND IT WAS IMPOSSIBLE TO SWITCH OUT OF 4X4 LOW MODE. THE VEHICLE WAS DRIVEN TO A DEALERSHIP IN 4X4 LOW MODE. THE DEALERSHIP CLAIMED THAT THE TRANSFER CASE SHIFT MOTOR HAD SHORTED FORCING THE UNCOMMANDED SHIFT TO 4X4 LOW MODE. THE SHIFT MOTOR WAS REPLACED AND THE VEHICLE WAS RETURNED. THE OLD PART IS AVAILABLE. ON NOVEMBER 2ND, FOLLOWING A COLD START, THE VEHICLE WAS SHIFTED FROM PARK INTO DRIVE WITH THE 4X4 MODE SELECTION SWITCH SET TO 2WD MODE. AFTER DRIVING A DISTANCE LESS THAN 1 MILE AT A VEHICLE SPEED OF APPROXIMATELY 20MPH, A REPETITIVE CLICKING NOISE WAS OBSERVED FROM UNDER THE PASSENGER'S SIDE DASH. WHILE THE VEHICLE WAS IN MOTION AN UNCOMMANDED SHIFT TO 4X4 LOW MODE OCCURRED. AFTER COMING TO A STOP IT WAS DISCOVERED THAT IT WAS IMPOSSIBLE TO SWITCH OUT OF 4X4 LOW MODE. THE VEHICLE WAS DRIVEN TO THE DEALERSHIP IN 4X4 LOW MODE. THE MOST RECENT REPAIR PRIOR TO THIS ISSUE WAS RELATED TO A FORD RECALL INVOLVING THE SPEED CONTROL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207781November 2, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE MANUFACTURER STATED THAT THE PART FOR THE RECALL REPAIR WOULD BE UNAVAILABLE UNTIL MARCH OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206869October 25, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT FELT THAT THIS WAS UNACCEPTABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 118,000. UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206507October 22, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. WHILE DRIVING 45 MPH, THE LIGHTS ON THE DASHBOARD AND THE REAR BRAKE LIGHTS FAILED TO ILLUMINATE. AS OF OCTOBER 22, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT FELT THAT THE VEHICLE SPEED CONTROL CAUSED THE FAILURE. THERE IS A RECALL FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN ID NUMBER 07V336000); HOWEVER, THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205964October 17, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT RECEIVED A RECALL IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN ID # 07V336000). THE DEALER STATED THAT THE PART WAS UNAVAILABLE AND OFFERED TO DISCONNECT THE VEHICLE SPEED CONTROL; HOWEVER, THEY DID NOT STATE WHEN THE PART WOULD BE AVAILABLE. THE CONTACT WAS DISSATISFIED WITH THE REMEDY FOR THE RECALL AND THE AMOUNT OF TIME HE HAD TO WAIT. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 125,000. UPDATED 01/09/08. *LJ THE CONSUMER STATED PARTS WILL NOT BE AVAILABLE UNTIL SOMETIME IN 2008. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205491October 12, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST OF 2007 FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). A MONTH LATER, HE TOOK HIS VEHICLE TO HAVE THE SPEED CONTROL SWITCH DEACTIVATED AND THE DEALER INFORMED HIM THAT THE PARTS WOULD BE UNAVAILABLE UNTIL OCTOBER. ON OCTOBER 11, 2007, THE CONTACT CALLED THE DEALER AND THEY STATED THAT THE PARTS WOULD REMAIN UNAVAILABLE UNTIL JANUARY OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205436October 11, 2007
SEAT BELTS:REAR/OTHER
TL*THE CONTACT OWNS A 2001 FORD EXPLORER SPORT TRAC. THE CENTER ROW CENTER SEAT BELT TIGHTENED BY ITSELF BEFORE THE VEHICLE EVEN MOVED. THE CONTACT'S 8 YEAR OLD CHILD SUSTAINED A BRUISED HIP. THE DEALER STATED THAT THE SEAT BELT WAS ENGINEERED TO TIGHTEN IN THAT MANNER. THE FAILURE MILEAGE WAS 20,000 AND CURRENT MILEAGE WAS 36,364.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Ford Explorer