Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10204839October 4, 2007
UNKNOWN OR OTHER
DEALER LETTER STATING TO TAKE TO LOCAL DEALERSHIP TO HAVE RECALL FIXED. LETTER WAS SENT IN AUGUST AND EACH TIME I'VE TAKEN MY VEHICLE TO BE REPAIRED, WHICH HAS BEEN AT LEAST THREE TIMES, THERE WERE NO PARTS AVAILABLE. IT'S NOW OCTOBER 4, 2007 AND I CALLED TO CHECK ON THE STATUS OF PARTS AND THE DEALERSHIP SAYS MID NOVEMBER TO EARLY DECEMBER. MY QUESTION IS THIS, IF MY CAR CATCHES ON FIRE BECAUSE THEY NEVER GET PARTS, WILL FORD REPLACE MY VEHICLE AT THEIR COST? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205031October 3, 2007
VEHICLE SPEED CONTROL
2000 FORD EXPLORER RECALL ON THE SPEED CONTROL. CUSTOMER STATES THEY ONLY DISCONNECTED THE SPEED CONTROL BUT DID NOT REPAIR THE VEHICLE FULLY. MECHANIC TOLD HIM THE PARTS TO FIX THE PROBLEM WOULD NOT BE AVAILABLE UNTIL DECEMBER. *KB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204169September 26, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. THE CONTACT HAD THE VEHICLE CONTROL SWITCH DEACTIVATED. HE IS HANDICAPPED AND WAS CONCERNED ABOUT THE VEHICLE CATCHING FIRE AND WOULD LIKE THE REPAIR TO BE MADE IMMEDIATELY. THERE HAD BEEN NO FAILURE TO DATE. THE VIN, PURCHASE DATE, ENGINE SIZE, CURRENT MILEAGE, AND DEALER INFORMATION WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203835September 19, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER . THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL. HE DOES NOT WANT FORD TO DISCONNECT THE SPEED CONTROL SWITCH. THE DEALER ADVISED HIM ON THREE OCCASIONS THAT THE PARTS WOULD BE UNAVAILABLE UNTIL AFTER CHRISTMAS. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 137,000. UPDATED 12-12-07. *KB UPDATED*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203837September 19, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2000 FORD EXPLORER PROBLEMS WITH DOOR LOCKING MECHANISM. CUSTOMER STATES THAT IT BEGAN WITH THE REAR DOORS NOT UNLOCKING, HATCH DOOR WILL NOW NOT UNLOCK. CUSTOMER THINKS DOORS WILL STOP OPENING. *KB THE CONSUMER HAS TRIED OILING THE MECHANISMS, BUT THAT STILL DIDN'T WORK. *JB UPDATED 10/03/07.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202930September 13, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT FORD DOES NOT HAVE THE PARTS TO REPAIR HIS VEHICLE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 84,635.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202133September 7, 2007
SEATS:FRONT ASSEMBLY:RECLINER
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER SIDE SEAT WOULD MOVE BACK AND FORTH AND FAILED TO LOCK IN PLACE. THE DEALER STATED THAT THE RECLINER BOLT FAILED. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NOTICE NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER) IN 2004. THE MANUFACTURER REFUSED TO PERFORM THE RECALL REPAIR BECAUSE OF THE TIME FRAME. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 94,848. UPDATED 10/03/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202670September 6, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. HE RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. IN AN ATTEMPT TO SCHEDULE AN APPOINTMENT HE WAS UNABLE TO FIND A DEALER WITHIN A 50 MILE RADIUS THAT HAS THE PARTS AVAILABLE. THE CONTACT DENIED TO HAVE THE SWITCH DEACTIVATE DUE TO HIS DISABILITY. HE IS AWARE OF THE SAFETY RISK INVOLVED AND WOULD NEED TO HAVE THE COMPLETE REPAIR PERFORMED VS THE INTERIM REPAIR. THE NERVES IN HIS LEGS HAVE FAILED AND HE CANNOT OPERATE THE VEHICLE WITHOUT THE VEHICLE SPEED CONTROL AND HAS CONFIRMED THIS WITH THE DEALER. THE DEALER STATED THAT THEY RECEIVED TEN PARTS AND DON'T KNOW HOW SOON THEY WILL RECEIVE ADDITIONAL PARTS. THE CURRENT MILEAGE WAS 97,000. THE NOTICE INDICATED THAT THE OWNER IS RESPONSIBLE FOR HAVING THE REPAIR PERFORMED IN A TIMELY MANNER. THERE ARE NO VEHICLE FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201835September 4, 2007
SEATS:FRONT ASSEMBLY:RECLINER
1) DRIVERS SEAT COLLAPSE. 2) FORD ISSUED A RECALL CLAIMING A DEFECTIVE DRIVER SEAT BOLT 3) TOOK VEHICLE TO FORD DEALERSHIP FOR REPAIR, DEALERSHIP CONFIRMS THE RECALLED BOLT IS BROKEN AND THE CAUSE OF THE SEAT FAILURE. FORD WANTS $460.00 TO REPLACE THE RECALLED BOLT. WHY DOES FORD EXPECT ME TO PAY FOR A RECALL. 4) SEAT WILL NOT STAY UPRIGHT AT ALL SINCE THE DEALERSHIP PERFORMED THE INSPECTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201259August 30, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WHILE DRIVING ON LONG ISLAND EXPRESSWAY TO WORK, I HEARD A LOUD BANG. I PULLED TO THE SIDE OF THE ROAD SEE WHY THE PASSENGER SIDE HAD LEAN DOWN. THEIR WAS NO FLAT TIRE. I DROVE THE CAR TO RIVERDALE AUTO SERVICE LLC IN THE BRONX, LOCATED ON WEST 230 TH ST. AN HOUR LATER THEY INFORMED ME THAT MY FRAME HAD SPLIT. I DID NOT BELIEVE THEM, I CALLED MY REGULAR MECHANIC, AND HE CONTACTED THEM TO GET CONFORMATION. HE INFORMED ME TO HAVE A FLAT BED TRUCK BRING THE CAR TO VILLAGE FORD OF PINE BUSH. I CONTACTED FORD FOR ANY RECALLS ON FRAMES SPLITTING. I WAS INFORMED BY E-MAIL AND PERSONAL TELEPHONE CALL THAT THIS IS VERY UNHEARD OF AND I SHOULD BRING THE CAR TO A FORD DEALER FOR SERVICE. IT IS NOW THREE WEEKS AND I STILL DO NOT HAVE MY CAR OR THE REASON WHY THE FRAME SPLIT UNDER NORMAL DRIVING. THE CONSUMER STATED THE CROSS BAR SUPPORTS THE TRANSMISSION AND ENGINE AND KEEPS THE FRONT END IN BALANCE. WHEN CRACKED RIGHT SIDE WENT DOWN AS IF CONSUMER HAD A FLAT TIRE. UPDATED 09/25/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200666August 24, 2007
STEERING:COLUMN
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THERE IS A SAFETY RECALL ON HIS VEHICLE AND HE SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE RECALL REPAIR. ONCE HE ARRIVED AT THE DEALER, HE WAS DENIED SERVICE BECAUSE THE VEHICLE WAS NOT PURCHASED FROM THAT PARTICULAR DEALER. HE STATED THAT SMOKE WAS RISING FROM THE STEERING COLUMN. THE VEHICLE WAS INSPECTED BY HIS LOCAL MECHANIC. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 89,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10200720August 24, 2007
SUSPENSION
2000 FORD EXPLORER SPORT ROLLOVER ACCIDENT. BOTH MY SON AND WITNESSES STATE THAT MY SON WAS DRIVING THE SPEED LIMIT (55 ON A RURAL 2 LANE ROAD) WHEN A SMALL DIP IN THE ROAD CAUSED HIM TO FISHTAIL AND FLIP ONTO HIS ROOF. THANK GOD HIM AND HIS FRIEND HAD ON THE SEAT BELTS AND WERE ABLE TO CRAWL OUT OF THE CAR UNHARMED. I DID NOT KNOW THIS PROBLEM EXISTED WITH THE FORD EXPLORER. MORE SHOULD BE DONE TO WARN PEOPLE ABOUT THIS DEFECT! THIS VEHICLE SHOULD BE RECALLED! THE VEHICLE WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10200500August 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS TOLD IN DEC 2004 BY MY MECHANIC THAT MY TRANSMISSION WAS FAILING (MY VEHICLE HAD ONLY 32K MILES AT THE TIME), BUT BECAUSE MY 2000 FORD EXPLORER WAS TOO OLD, THERE WAS NOT ANY THING THAT I COULD DO OTHER THAN PAY FOR A REPAIR. REGARDLESS OF AGE, I DON'T THINK ANY TRANSMISSION SHOULD FAIL WITH ONLY 32K MILES ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198465August 3, 2007
VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION SEVERAL INSTANCES WHEN STOPPED AT AN INTERSECTION. ONCE I HAD TO DRIVE OVER THE CURB TO STOP FORD EXPLORER (2000) FROM MOVING OUT INTO INTERSECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197978July 31, 2007
ELECTRICAL SYSTEM:WIRING
SMOKE COMING FROM STEERING COLUMN / TURN SIGNAL AREA, THAT COMES AND GOES. ON GOING PROBLEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10196750July 18, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
I OWN A 2000 FORD SPORT EXPLORER. MY SEAT ON THE DRIVER SIDE BROKE A BOLT. THE SAME BOLT THAT IS ON RECALL FROM THE 2002 FORD SPORT EXPLORER. IF I HAD A 2002 THEN IT WOULD BE COVERED BY A RECALL, BUT SINCE IT IS A 2000, IT IS NOT COVERED. THE PROBLEM COSTS $200.00 (199.19) TO GET MINE FIXED. I THINK THIS IS UNFAIR SINCE OBVIOUSLY IT IS A PROBLEM THAT FORD MOTOR COMPANY HAS ALREADY ISSUED A RECALL ON FOR A NEW MODEL. MY SEAT WOULD NOT SIT UP STRAIGHT, AND IT IS THE EXACT SAME BOLT ACCORDING TO A SERVICE EMPLOYEE AT NORTH CENTRAL FORD IN DALLAS, TX. RECALL NUMBER CONCERNING THIS BOLT IS 3V281000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195681July 9, 2007
VEHICLE SPEED CONTROL
MY IAC VALVE SUDDENLY FAILED THIS MORNING. I UNDERSTAND OTHER FORD OWNERS HAVE REPORTED THE SAME PROBLEM. MINE IS A 2000 EXPLORER. PACIFIC FORD IS CHARGING ME OVER $300 TO REPLACE IT, AND WHAT I HAVE BEEN READING FROM OTHER FORD OWNERS, THEY THOUGHT $200 WAS ROBBERY... COULD THIS FAILURE BE PART OF A CURRENT SHARED CONCERN? FORTUNATELY, I HAD NO PASSENGERS AND NOTHING IN TOW. I OFTEN TOW A BOAT WITH THIS VEHICLE . MILEAGE APPROXIMATELY 70,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193431June 15, 2007
VEHICLE SPEED CONTROL:LINKAGES
EL PASADO DOMINGO 10 DE JUNIO DEL 2007, SIENDO LAS 4 P.M. ESTACION Y APAGU UN VEHCULO FORD EXPLORER 2000 ELITE, PLACAS LAH-530, SERIAL DE CARROCERA: [XXX], DE MI PROPIEDAD SIN NINGUNA SEAL QUE INDICARA QUE ALGO NO ESTABA FUNCIONANDO BIEN. A LAS 6 P.M. ME DAN EL AVISO QUE LA CAMIONETA SE ESTABA INCENDIANDO. EFECTIVAMENTE CUANDO FUI OBSERV GRAN CANTIDAD DE FUEGO BAJO EL CAP QUE CONSUMI TODAS LAS PARTES ADYACENTES AL MOTOR. FUNCIONAROS DEL CUERPO DE BOMBEROS SE HICIERON PRESENTES EN EL SITIO Y LOGRARON APAGAR EL FUEGO ANTES QUE SE EXTENDIERA AN MAS. UN PROBLEMA SIMILAR SE HA PRESENTADO EN VEHCULOS FORD Y QUE HAN SIDO LLAMADOS A REVISIN POR FALLAS EN UN SWITCH DE CONTROL DE VELOCIDAD AUTOMTICO. AUNQUE MI VEHCULO NO APARECE DENTRO DE LOS RECLAMADOS SI APARECE DENTRO DE LOS QUE TIENEN UN SWITCH IGUAL O SIMILAR POR LO QUE TODO INDICA QUE ESTA FUE LA CAUSA DEL INCENDIO Y LA COMPAA FORD DEBERA RESPONSABILIZARSE POR ELLO. SPANISH, NOT UNDERSTOOD. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10191339May 21, 2007
ELECTRICAL SYSTEM:WIRING, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2000 FORD EXPLORER XLT. WHILE DRIVING THE VEHICLE, THE FACTORY INSTALLED INTERIOR LIGHTS BEGAN FLASHING ON AND OFF. THE DEALER STATED THAT THE FAILURE WAS DUE TO A FAULTY CONNECTION WITH THE REAR VIEW MIRROR. SHE WAS CHARGED $477 PLUS LABOR FOR THE REPAIR. THE CONTACT WROTE AND CALLED THE MANUFACTURER, BUT THEY HAVE NOT RESPONDED. THE APPROXIMATE DATE OF FAILURE WAS IN NOVEMBER OF 2006. THE SECOND INCIDENT OCCURRED WHEN THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO STATED THAT THERE WAS A LEAK IN THE ENGINE. SHE STATED THAT THE VEHICLE HAS AN ENGINE WARRANTY OF 60,000 MILES. HOWEVER, THE DEALER CHARGED HER FOR THIS REPAIR AS WELL. THIS FAILURE OCCURRED ON FEBRUARY 6, 2007. THE CONTACT NOTIFIED HER STATE ATTORNEY GENERALS OFFICE WHO STATED THAT THEY RECEIVED A LETTER FROM FORD AND THAT SHE COULD SUE FORD IF SHE WISHED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 57,000 AND FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191354May 21, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. ON MAY 21, 2007, THE CONTACT STATED THAT THE COIL PACK AND SPARK PLUGS FAILED IN HER VEHICLE TWICE IN FOUR DAYS. THE CONTACT STATED THAT THE SERVICE ENGINE LIGHT ILLUMINATED AND THE VEHICLE VIBRATES AND LOOSES POWER WHEN DRIVING. THE CONTACT STATED THAT SPEED AND WEATHER WERE NOT FACTORS. THE PURCHASE DATE AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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