Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10664898December 17, 2014
POWER TRAIN
I GOT IN IT AFTER 15 MINUTES OF IT WARMING UP, PULLED OUT OF THE DRIVE AND THE RPM WENT TO 3000RPM BEFORE IT SHIFTED IN SECOND GEAR. THEN THE O/D LIGHT STARTED FLASHING ON AND OFF, NEXT THE CHECK TRANSMISSION INDICATOR LIGHT CAME ON. WENT HOME AND CALLED A MECHANIC, TOOK IT TO HIM AND THEN BAD NEWS. IT HAS WORKED PERFECTLY UP TO THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664913December 17, 2014
ENGINE, POWER TRAIN
OVERDRIVE LIGHT CAME ON. CHECK TRANSMISSION LIGHT CAME ON. THE TRUCK SUDDENLY STARTED SCREECHING LOUDLY, NEARLY CAUSED AN ACCIDENT WHILE GOING TO THE AIRPORT ON AN EXPRESSWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664915December 17, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE GEAR SHIFT FRACTURED AND ONLY OPERATED IN REVERSE. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664567December 16, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE ACCELERATED INDEPENDENTLY. ADDITIONALLY, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND AND THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE CRASHED INTO TREES THEN WENT FORWARD INDEPENDENTLY CRASHING INTO SHRUBS, A FENCE, AND A BUILDING. IN ADDITION, THE AIR BAGS FAILED TO DEPLOY AND SMOKE STARTED TO EMIT FROM THE FRONT OF THE VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISE AND NECK AND HEAD INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10664152December 14, 2014
POWER TRAIN
AFTER MAKING ABRUPT STOP HALF MILE BEFORE INCIDENT TO AVOID ACCIDENT, I CAME TO A STOP AT A STOP SIGN. WHEN I WENT TO ENTER A MAIN HIGHWAY, MY TRANSMISSION SLIPPED AND LEFT ME NON MOBILE IN THE INTERSECTION, ALMOST CAUSING ME TO GET HIT BROADSIDE. HAD TO GET OUT IN TRAFFIC TO PUSH MY VEHICLE OFF HIGHWAY. MANY EXACT TRANSMISSION PROBLEMS FOR THIS VEHICLE ALREADY POSTED ON INTERNET I SEE. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663814December 12, 2014
VEHICLE SPEED CONTROL
DROVE CAR TO TIRE DEALER FOR WHEEL ALIGNMENT. PARKED AND LEFT FOR THEM TO WORK ON. THE NEXT DAY,DEC 10,2014, THE SERVICE TECH DROVE THE CAR FOR A TEST RIDE TO CHECK THE ALIGNMENT BEFORE HE ADJUSTED. HE THEN DROVE INTO THE BAY AND APPLIED FOOT PRESSURE TO THE GAS PEDDLE TO GET ONTO THE ALIGNMENT RAMP. THE PEDDLE STUCK AT HIGH RPMS , 4000+, . AS SUCH THE CAR RAN OFF OF THE RAMP , HE APPLIED BRAKES, TO NO AVAIL, SHUT CAR OFF AT SAME TIME. WHICH STOPPED THE CAR, BUT NOT BEFORE IT CRASHED INTO THE ALIGNMENT MACHINE AND TIRES. CAR WAS HUNG UP ON PART OF THE RAMP HAD TO BE JACKED OFF OF RAMP. FRONT BUMPER DAMAGED, CROSS MEMBER UNDER TRANS PAN BENT, LEFT RARE LOWER CONTROL ARM BENT..TIRE DEALER HAS SENT THE CAR TO FORD DEALER, ON DEC 11,2014 I SPOKE WITH FORD DEALER AND THE HAVE NEVER HAD A PROBLEM LIKE THIS BEFORE. TOLD HIM OF YOUR REPORT PE 05037 AND YOUR LETTER TO FORD. . SINCE YOUR LETTER TO FORD THE INTERNET HAS AT LEAST 25 REPORTS OF THIS SAME PROBLEM MOST WITH ACCIDENTS. THERE MAY ONLY BE 240,000 OF THIS CARS ,AS YOUR REPORT NOTES, BUT THIS PROBLEM CAN CAUSE A DEATH .THIS CAR WAS MADE WITH IN THE TIME PERIOD STATED IN YOU REPORT. THE FIX IS TO REPLACE THE CABLE. I TOLD FORD THAT I WOULD NOT ACCEPT THE CAR UNLESS THE CABLE WAS REPLACED. ON THE OTHER HAND I WOULD EXPECT YOU TO FOLLOW UP ON THIS DEADLY PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660490November 24, 2014
STRUCTURE:BODY
HUGE CRACK ON BACK PANEL BELOW WINDOW!!!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660508November 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE LIGHT ILLUMINATED AS THE VEHICLE STARTED TO OVERHEAT AND STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE WATER PUMP AND HEATING CORE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000. UPDATED 1/16/15*CN UPDATED 9/7/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659513November 19, 2014
SEATS
SEAT BRACKET BROKE WHEN HITTING THE BRAKES WHEN A DEER JUMPED OUT IN FRONT OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652331November 4, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THERE WAS A RECALL FOR FAULTY HINGES YEARS BACK, FORD REPLACED. I NOTICED FAULTY HINGE WHEN WAXING VEHICLE, HINGE IS ASKEW. CALLED FORD CUSTOMER SERVICE, VERIFIED IT WOULD NEED REPLACING OR GLASS WINDOW COULD FALL OFF, INFORMED I WOULD HAVE TO PAY FOR REPAIR. SINCE THE FAULTY HINGE IS THEIR PRODUCT, I THINK THEY ARE RESPONSIBLE, AND IT IS A SAFETY HAZARD. I HAVE HAD THIS CAR SERVICED EVERY 3 MONTHS SINCE I BOUGHT IT. IT IS WELL MAINTAINED, I HAVE SPENT A FORTUNE REPLACING FAULTY FORD PARTS. THE GLASS HINGE IS A FORD HAZARD THAT I BELIEVE FORD IS RESPONSIBLE FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652483November 4, 2014
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE REAR GLASS HINGES WERE NOT ATTACHED TO THE TAILGATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 215,260.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651993November 3, 2014
POWER TRAIN
A PART THAT SHOULD NEVER FAIL, THE SHIFTER HANDLE BROKE OFF. THIS APPEARS TO BE A COMMON AND EXPENSIVE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651968November 2, 2014
VISIBILITY/WIPER, STRUCTURE
CRACK IN REAR LIFT GATE PANEL THAT LED TO SHATTERED REAR WINDOW UPON NORMAL CLOSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651464October 30, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V399000 (VEHICLE SPEED CONTROL) AND THE CONTACT INDICATED THAT AN AUTHORIZED DEALER REPLACED THE WIRING HARNESS BUT DID NOT INSPECT THE ABS CONTROL MODULE CONNECTOR TO DETERMINE IF THE VEHICLE NEEDED TO BE REMEDIED FOR THE RECALL. THE CONTACT REPORTED THE SAFETY CONCERN TO THE MANUFACTURER AND THEY WOULD NOT COMPLY. THE VEHICLE WAS NOT FULLY REPAIRED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650905October 28, 2014
POWER TRAIN
PARKED IN PARKING LOT ON LEVEL SURFACE. STARTED ENGINE WENT TO PUT IN REVERSE AND SHIFTING LEVER FELL OFF. CONTACTED FORD INSTEAD OF SELLING BROKEN PART WANTED TO SELL COMPLETE STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648973October 20, 2014
STEERING, POWER TRAIN
THE HANDLE TO SHIFT THE MANUAL TRANSMISSION FROM PARK TO REVERSE BROKE OFF AT THE METAL PART INSIDE THE STEERING COLUMN. THIS IS COULD HAVE BEEN VERY DANGEROUS IF I WAS DRIVING! FORD STATES THEY NO LONGER PRODUCE THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648620October 18, 2014
STRUCTURE:BODY
MY DAUGHTER WENT TO OPEN MY REAR HATCH AND THE WINDOW FELL. THE HINGE COMPLETELY DETACHED FROM THE CAR. I WENT TO FORD TO HAVE THEM LOOK AT IT THEY STATED THAT IT WAS A RECALL ITEM BUT THAT IT HAD ALREADY BEEN FIXED IN 2005. I ASKED IF IT HAD BEEN FIXED WHY WOULD THE SAME PROBLEM OCCUR. THEY COULDN'T GIVE ME AN ANSWER. ALL THEY SAID WAS THAT THEY ONLY PAY FOR THE FIRST OCCURRENCE NOT AND SUBSEQUENT OCCURRENCES. MY ISSUE IS THAT IF AN ITEM CONTINUES TO BREAK THAT IS NO LONGER AND ISSUE WITH THAT ITEM ITS AND ISSUE WITH THE DESIGN OF THE ITEM. THIS IS A SAFETY CONCERN. WHAT IF THE GLASS FELL ON MY DAUGHTER OR SHATTERED ON HER. I DON'T SEE WHY I HAVE TO REPLACE A FAULTY FORD ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648207October 16, 2014
POWER TRAIN
WENT TO PUT VEHICLE IN RESERVE AND GEAR SHIFT ON THE COLUMN FELL IN MY HAND, COMPLETELY SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644511October 14, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN BRAKING VEHICLE ACCELERATES. COULD NOT STOP HAD TO PUT IN N AND IT STALLED BEFORE HITTING A STORE FRONT AND A SECOND TIME ON THE WAY HOME AT A RED LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638874September 25, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE), BUT THE FAILURE WAS NOT REMEDIED. THE LIFTGATE HINGE FRACTURED AND CAUSED THE GLASS TO SHIFT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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