Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10212313December 19, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL SWITCH AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE DEALER DEACTIVATED THE CRUISE CONTROL SWITCH AND INFORMED HIM THAT THE PARTS WOULD BE AVAILABLE IN DECEMBER OF 2007. HE CALLED THE DEALER AGAIN IN DECEMBER AND THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAS FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212353December 19, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
THE BOLT TO BRAKE CALIPER ON THE FRONT PASSENGER SIDE FELL OUT, CAUSING THE CALIPER TO FALL OUT AND THE WHEEL LOCK UP. IF I HADN'T HAVE BEEN AT A LOW SPEED IT COULD HAVE BEEN DISASTROUS FOR ME, MY ONE YEAR OLD AND OTHER PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211882December 14, 2007
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW SHATTERED SPONTANEOUSLY WHILE THE CAR WAS PARKED IN A LOCKED GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211816December 13, 2007
STEERING
MY WIFE WAS DRIVING MY DAUGHTERS 2000 FORD EXPLORER ON TEXAS 183 IN AUSTIN TEXAS WHEN THE STEERING WHEEL BECOME VERY ERRATIC AND TURNED TO THE LEFT OVER TWO LANES INTO THE CENTER CONCRETE BARRIER. SHE HAD NO CONTROL OVER THE STEERING TO STRAIGHTEN THE VEHICLE. IT SEEMED THE VEHICLE ANTI-SKID COMPUTER TOOK CONTROL OF THE WHEELS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10211316December 10, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. IN AUGUST OF 2007, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). HE CALLED THE DEALER EVERY MONTH SINCE RECEIVING THE NOTICE AND THE PARTS ARE STILL UNAVAILABLE. THE DEALER INFORMED HIM IN SEPTEMBER THAT THE PARTS WOULD BE AVAILABLE; HOWEVER, THEY STILL HAD NOT ARRIVED. THE FORD RECALL NUMBER WAS 05S28. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 103,000. UPDATED 03-05-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210585November 29, 2007
TIRES
2000 FORD EXPLORER TURNED OVER FOUR TIMES. CONSUMER WOULD LIKE SOME HELP IN THIS MATTER. HE STATED THAT NO ONE HAS HELPED HIM WITH TRYING TO HAVE ACTION TAKEN AGAINST FORD. *KB INFORMATION TAKEN FROM PREVIOUS COMPLAINT. THE TIRE DETACHED FROM THE VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10210208November 28, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STARTED RUNNING VERY ROUGH IN DRIVE BUT OK IN PARK AND SMELL OF FUEL OR EXHAUST WAS IN CABIN. TOOK VEHICLE TO DEALERSHIP IMMEDIATELY. DEALERSHIP SAID VALVE WAS BURNED OUT AND THIS ONLY HAPPENS IF VEHICLE HAS OVERHEATED. THIS VEHICLE HAS NEVER OVERHEATED AND EVEN ACKNOWLEDGED A FULL AND CLEAN COOLANT LEVEL PRESENT. DEALERSHIP WANTS $1,800 TO FIX ENGINE WHICH ONLY HAS 68,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209909November 26, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
2000 FORD EXPLORER EDDIE BAUER EDITION, UNDER THE HOOD FIRE, AFTER BEING PARK IN THE DRIVEWAY NOT RUNNING FOR APPROXIMATELY 30-45 MINUTES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10208991November 15, 2007
STEERING:COLUMN, EQUIPMENT
1.SHIFT LEVER WOULD STICK ON OCCASIONS HAD TO JIGGLE SHIFTER TO PUT IT IN GEAR. 2.WHILE PUTTING VEHICLE IN DRIVE, SHIFT HANDLE BROKE OFF, LOCKING THE KEY IN THE IGNITION SWITCH. 3. DEALER REPLACED STEERING COLUMN WAS TOLD BY DEALER MAINTENANCE THAT THIS WAS THE THIRD ONE THIS YEAR FOR THAT PARTICULAR DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208654November 12, 2007
VEHICLE SPEED CONTROL
FORD EXPLORER RECALL 05S28 HAS NOT BEEN COMPLETED ON MY VEHICLE IN A TIMELY MANNER. I CALLED THE DEALERSHIP ON 9/6/2007 AND THEY SAID THEY WOULD CALL BACK WHEN THE SERVICE PARTS WERE AVAILABLE TO PERFORM SERVICE. I STILL HAVE NOT RECEIVED A CALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208308November 2, 2007
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER'S 2000 FORD EXPLORER CAUGHT FIRE. CONSUMER STATED HE WOULD LIKE REIMBURSEMENT FOR PERSONAL ITEMS WHICH WERE IN THE VEHICLE AT THE TIME OF THE FIRE. *KB PRIOR TO THE FIRE, THE ENGINE WOULD NOT START. THE CONSUMER RECEIVED A RECALL NOTICE REGARDING A POTENTIAL FIRE CONCERNING THE SPEED CONTROL DEACTIVATION SWITCH. THE TRANSMISSION HAD BEEN REPLACED A MONTH EARLIER. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10208245October 29, 2007
VEHICLE SPEED CONTROL, SEATS:FRONT ASSEMBLY:RECLINER, VEHICLE SPEED CONTROL:CABLES
LTR RE NUMEROUS RECALLS ON HIS 2000 FORD SUV EXPLORER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207317October 29, 2007
VEHICLE SPEED CONTROL
I RECEIVED THE ORIGINAL RECALL NOTICE IN AUGUST 2007. I CONTACTED THE LOCAL FORD DEALER AND WAS TOLD THAT THE PART REQUIRED WAS ON ORDER WITH AN ANTICIPATED ARRIVAL DATE OF LATE OCTOBER 2007. I THEN RECEIVED A POSTCARD TELLING ME I COULD HAVE A "TEMPORARY" FIX OF HAVING MY CRUISE CONTROL COMPLETELY DISABLED. AS OF THIS DATE, I AM NOW BEING TOLD THAT THE PART MAY NOT BE AVAILABLE UNTIL JANUARY 2008. I HAVE A LENGTHY COMMUTE, I PAID FOR AND DO USE MY CRUISE CONTROL FEATURE. I DON'T THINK 6 MONTHS IS "TEMPORARY" AND WOULD LIKE MY VEHICLE PROPERLY FIXED IN A REASONABLE TIME. SIX MONTHS IS NOT REASONABLE FOR A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207148October 23, 2007
VEHICLE SPEED CONTROL
2000 FORD EXPLORER WITH A RECALL FOR SPEED CONTROL. CONSUMER WAS TOLD HE WOULD HAVE TO WAIT UP TO THREE MONTHS FOR THE PROBLEM TO BE FIXED DUE TO THE PARTS BEING ON BACK ORDER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206624October 23, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE PARKING BRAKE WOULD NOT SUPPORT THE VEHICLE WHEN ENGAGED. AS OCTOBER 23, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE MILEAGE WAS 136,000 AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206021October 17, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACTS WIFE NOTICED SMOKE RISING FROM THE REARVIEW MIRROR AFTER SHE STARTED THE VEHICLE. SHE SHUT THE VEHICLE OFF, BUT THE HEADLIGHTS REMAINED ILLUMINATED. THE DEALER STATED THAT AN ELECTRICAL SHORT IN THE WIRE CAUSED THE FAILURE AND THEY MADE THE REPAIR. THE CONTACT STATED THAT SINCE THE REPAIR, THE HEADLIGHTS WOULD NO LONGER ILLUMINATE AUTOMATICALLY. THE DEALER STATED THIS COULD CAUSE A FIRE. THE CONSUMER STATED A RECALL WAS PERFORMED ON THE CRUISE CONTROL 2 WEEKS PRIOR TO THIS INCIDENT. THE FAILURE MILEAGE WAS 92,865 AND CURRENT MILEAGE WAS 93,000. UPDATED 01/02/08. *LJ UPDATED 12/12/07 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10205810October 16, 2007
VEHICLE SPEED CONTROL
HAD WRECK. DID HAVE CRUISE CONTROL ON AT THE TIME. CAR WOULD NOT SLOW DOWN THROUGH INTERSECTION. PROCEEDING TO HIT NEW HONDA WHICH HAD ONLY BEEN PURCHASED 2 WEEKS. THE HONDA HAD 7,000.00 DOLLARS IN DAMAGE .LUCKILY I HAD INSURANCE TO COVER IT. MY FORD EXPLORER WAS TOTALED!!!! ABOUT TWO DAYS LATER WE RECEIVED A LETTER IN THE MAIL,STATING THERE WAS A PROBLEM WITH THE CRUISE CONTROL. THE EXPLORER HAD A 1000.00 DEDUCTIBLE. AND SAFEWAY INSURANCE CAME AND GOT THE SUV. OH I DID INCLUDED THE RECALL LETTER IN TRUCK! AND THE INSURANCE COMPANY HAS A COPY ALSO. PLUS I HAD TO PURCHASE ANOTHER VEHICLE WHICH I COULD NOT AFFORD! SINCE I AM ON DISABILITY AND EVERYTHING IT IS HARD TO MAKE PAYMENTS. I WAS LETTING EVERYONE KNOW THEY REALLY NEED TO GET THE SPEED CONTROL FIXED ASAP! I AM NOT SURE OF THE EXACT DATE OF THE ACCIDENT IT MIGHT HAVE BEEN THE FIRST PART OF JULY. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10205450October 11, 2007
ELECTRICAL SYSTEM
I STARTED MY FORD EXPLORER SPORT ON JANUARY 30 FOR A FEW MINUTES TO WARM IT UP, BEFORE I DROVE TO WORK. I RAN BACK INTO THE HOUSE FOR APROX 4 MINUTES, WHEN I CAME BACK OUT THE FRONT OF THE EXPLORER WAS IN FLAMES, IT TOTALLY BURNED BEFORE THE FIRE DEPT COULD GET THERE TAKING OUR BARN WITH IT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206085October 11, 2007
UNKNOWN OR OTHER
CUSTOMER STATES THAT FORD UNPLUGGED THE CRUISE CONTROL AND DID NOT FIX IT. SHE STATED THAT THEY WILL NOT HAVE THE PART UNTIL DECEMBER. *KB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205353October 10, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE VEHICLE SPEED CONTROL. THERE ARE NO PARTS AVAILABLE AND HE MUST MAKE TWO TRIPS TO THE DEALER; ONE TRIP TO HAVE THE SPEED CONTROL SWITCH DISCONNECTED AND THE SECOND TRIP TO HAVE IT REPAIRED. THERE HAD BEEN NO FAILURE TO DATE. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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