Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10220517March 9, 2008
VEHICLE SPEED CONTROL
IN JANUARY 2008 I TOOK MY 2000 FORD EXPLORER TO COURTESY FORD, IN ALTOONA, PA TO HAVE THE RECALL SERVICE PERFORMED. THEY DID NOT HAVE THE NECESSARY PARTS, SO THEY ORDERED THEM AND DISCONNECTED MY CRUISE CONTROL TO MAKE THE CAR SAFE TO DRIVE. ON FEBRUARY 26, I CALLED AND WAS TOLD MY PART HAD ARRIVED. WHEN I TOOK IT IN, THEY DISCOVERED THAT ONLY ONE OF TWO REQUIRED PARTS HAD ARRIVED, AND THEY COULD NOT REPAIR MY CRUISE CONTROL. I LEFT ON A BUSINESS TRIP THE FOLLOWING DAY. I WAS TO RETURN ON MARCH 7, 2008 AND MY GIRLFRIEND AND THREE DAUGHTERS WERE DRIVING TO THE AIRPORT TO PICK ME UP. ABOUT 40 OR 50 MILES INTO THE TRIP SHE NOTICED THE CAR WAS LOSING POWER BECAUSE IT WAS NOT PULLING UP A HILL WELL AND THE ENGINE BEGAN RUNNING ROUGHLY. SHE PULLED OVER TO THE SIDE OF THE ROAD. AT THIS POINT, THE EXPLORER HAD A LITTLE BIT OF SMOKE COMING FROM UNDER THE HOOD. SHE TURNED THE CAR OFF AND WAITED A MOMENT, THEN SAW THE SMOKE GETTING WORSE. SHE AND MY DAUGHTERS GOT OUT OF THE CAR AND SHE CALLED 911 FOR HELP. OTHER DRIVERS STOPPED TO ASSIST, BUT WHILE SHE WAS ON THE PHONE THE EXPLORER BROKE INTO FLAMES, STARTING FROM UNDER THE DRIVER'S SIDE. THE EXPLORER AND MY BELONGINGS WERE DESTROYED, BUT LUCKILY EVERYONE GOT OUT SAFELY. MY DAUGHTERS SAID THAT THEY COULD SEE FLAMING LIQUID (MELTED PLASTIC OR BRAKE FLUID) DRIPPING ONTO THE GROUND UNDER THE CAR WHILE IT WAS BURNING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10220192March 5, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL
JUST ABOUT A YEAR AGO, FORD CORP ORDERED A RECALL #05S28 -SPEED CONTROL SYSTEM MODIFICATION FOR MY 2000 FORD EXPLORER. AFTER REPEATED INQUIRES TO MY LOCAL FORD DEALER, THE "PART" HAS STILL NOT ARRIVED. I CALLED FORD HEADQUARTERS TODAY, AND THEY SAID PERHAPS IN JUNE. WHAT CAN YOU DO TO HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219895March 3, 2008
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CRUISE CONTROL
SPEED CONTROL DIS-ENGAGED BY PACIFIC FORD, LONG BEACH CA, ON 09/26/07, DUE TO FORD RECALL LETTER AUG 2007. TO DATE (03/03/08), THE 05S28 RECALL HAS NOT BEEN REPLACED. ACCORDING TO THE DEALERSHIP FORD HAS NOT FILLED THE REPLACE PARTS. I HAVE WAITED AN EXCESS OF 7 MONTHS TO HAVE THIS PART REPLACED. THIS IS UNACCEPTABLE. FORD NEEDS BE BETTER PREPARED AND TIMELY ACTION MUST OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219968March 3, 2008
ELECTRICAL SYSTEM:WIRING
AUG 2007, RECEIVED RECALL NOTICE FROM FORD MOTOR CO TO REPLACE DEFECTIVE SPEED CONTROL DEACTIVATION SWITCH (SCDS). SEP 2007, RECEIVED NOTICE FROM FORD MOTOR CO ADVISING OF PARTS SHORTAGE TO REPAIR DEFECT AND AUTHORIZING "AN INTERIM REPAIR OF DISCONNECTING THE SPEED CONTROL SYSTEM" ON THE VEHICLE. ON SUBSEQUENT SERVICE VISITS AND ON MOST RECENT VISIT OF 3-MAR-2008, SERVICE REPRESENTATIVE AT FORD DEALERSHIP SAYS THAT DEALER DOES NOT HAVE THE PART TO EFFECT A REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219275February 27, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. SINCE THEN, HE WAS INFORMED THREE TIMES THAT THE PART FOR THE RECALL REPAIR WOULD BE AVAILABLE THE FOLLOWING MONTH. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 110,000. UPDATED 03-18-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219428February 20, 2008
VEHICLE SPEED CONTROL
2000 FORD EXPLORER WITH SPEED SENSOR RECALL. CONSUMER STATES THAT THE DEALER KEEPS TELLING HIM THAT THE PART IS NOT AVAILABLE. HE WOULD LIKE TO KNOW IF THE PART COULD BE DIRECTLY DELIVERED TO HIM AND HE WILL PUT IT ON HIMSELF. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218444February 18, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
IT IS COMPLETELY UNACCEPTABLE THAT FORD ISSUED A RECALL IN AUGUST 2007 AND THE REPLACEMENT PART IS STILL NOT AVAILABLE AS OF TODAY 2/18/08. I WAS TOLD BY THE DEALERSHIP THAT FORD IS TELLING THEM TO TELL OWNERS TO CHECK BACK AT THE END OF APRIL 2008 FOR THE SPEED CONTROL DEACTIVATION SWITCH. I'VE BEEN CHECKING SINCE SEPT. 2007 WHEN THEY TOLD ME TO CHECK BACK AT THE END OF JAN. 2008. THIS IS RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218461February 18, 2008
SUSPENSION:FRONT:HUB, SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION
IN EARLY SEPTEMBER, MY TRANSMISSION LOCKED UP WHILE ON A TRIP WITH MY FAMILY. THE MILEAGE AT THE TIME WAS UNDER 85,000 MILES. IT COST ME OVER $1500 TO HAVE A REBUILT TRANSMISSION INSTALLED. APPARENTLY, OTHER FORD EXPLORER XLT OWNERS HAVE HAD THE SAME ISSUE. IN ADDITION, SEVERAL MONTHS LATER, BOTH WHEEL HUB ASSEMBLY'S HAVE GONE BAD TO THE TUNE OF OVER $800. THE MILEAGE IS STILL UNDER 90,000. I HAD TO TAKE THE VEHICLE IN AGAIN TODAY AND FOUND OUT THAT A BALL JOINT HAS GONE BAD NEAR THE WHEEL HUB ASSEMBLY AND IT'S GOING TO COST AROUND $250 TO REPLACE THAT. IT'S UNFATHOMABLE THAT FORD WOULD BE ALLOWED TO PUT OUT SUCH A SHODDY VEHICLE THAT FALLS APART ONCE YOU GET OVER 80,000 MILES USAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218085February 14, 2008
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING 40 MPH, SHE NOTICED SMOKE COMING FROM THE STEERING COLUMN WHEN SHE ENGAGED THE SIGNAL SWITCH. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN SHE ENGAGED THE SIGNAL SWITCH. AS OF FEBRUARY 14, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 64,347. UPDATED 03-04-08 *BF UPDATED 03/04/08 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217670February 11, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
REC'D RECALL #05S28 FROM FORD MOTOR COMPANY. RECALL WAS FOR POSSIBLE FIRE DUE TO A LEAK IN THE CRUISE CONTROL. WE REC'D THIS RECALL IN AUGUST OF 2007. WE CALLED DEALER IN KLAMATH FALLS, OR AND PUT ON A WAITING LIST SINCE THE PART TO FIX THE RECALL WAS NOT AVAILABLE. WE KEEP CALLING BUT THE PART IS STILL NOT AVAILABLE. I USE MY CRUISE CONTROL ALL THE TIME AND AM VERY CONCERNED THAT MY CAR MAY START ON FIRE. I HAVE GRANDCHILDREN IN CAR SEATS THAT I AM AFRAID I MIGHT NOT BE ABLE TO GET OUT QUICKLY ENOUGH. THIS IS A TOTALLY UNACCEPTABLE LENGTH OF TIME TO WAIT FOR IT TO BE FIXED WHEN THIS IS A SAFETY ISSUE. WE TRIED CALLING THE FORD MOTOR CO.CUSTOMER SERVICE CENTER AND GOT A RECORDING TELLING US TO CALL OUR LOCAL DEALER. WE WOULD APPRECIATE YOUR HELP WITH THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217549February 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IN THIS EXPLORER (VIN 'X') STARTED SLIPPING AT 55K MILES BETWEEN 2-3 SHIFT. I HAD THE TRANSMISSION REBUILT BY FELLOW MECHANICS FOR $1200 TOTAL BEFORE TOTAL FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216143January 26, 2008
VEHICLE SPEED CONTROL
THIS IS IN REGARD TO A RECALL # 05S28 BY FORD MOTOR CO. - SPEED CONTROL DEACTIVATION SWITCH, RISK OF UNDERHOOD FIRE (2000 FORD EXPLORER XLT ). ON SEP.19,2007 THE DEALER DISCONNECTED THE SWITCH AND INFORMED ME THAT THE NEW HARNESS WILL BE INSTALLED SOON, WHEN PARTS ARRIVE. IT'S BEEN OVER FOUR MONTHS, THE REPAIR HAS NOT BEEN COMPLETED AND NOW THE DEALER IS TELLING ME THAT MAYBE IN JUNE 2008. MY COMPLAINT IS THAT MORE THAN REASONABLE PERIOD OF TIME HAS PASSED FOR A SIMPLE REPAIR LIKE THIS. FORD IS NOT FOLLOWING THROUGH WITH THE COMPLETION WITH THE RECALL. THE LACK OF SPEED CONTROL IS VERY INCONVENIENT FOR ME DURING MY FREQUENT FREEWAY TRIPS. THE DEALER OFFERED ME RECONNECTING THE SWITCH IF I SIGNED THE WAIVER OF LIABILITY. I?M NOT GOING TO SIGN SUCH A WAIVER BUT I WILL RECONNECT THE FAULTY SWITCH AND IN CASE OF FIRE I WILL TAKE A LEGAL ACTION AGAINST FORD FOR DAMAGES. I'M ALSO SENDING A SIMILAR LETTER TO THE DEALERSHIP AND FORD CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215995January 25, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE FUEL LINE RUSTED AND DEVELOPED TINY PIN HOLES AND CRACKS. THE ENGINE LIGHT ILLUMINATED ALSO. THE CONTACT WAS INFORMED THAT THE COST WOULD BE BETWEEN $400 AND $500 TO REMOVE THE TANK. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 34,200 AND FAILURE MILEAGE WAS 34,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215333January 18, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED RECALL LETTER NUMBER 05S28 IN AUGUST OF 2007. THE DEALER STATED THAT THEY DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE, BUT INFORMED THE CONTACT THAT THEY WOULD SEND A POST CARD ONCE IT ARRIVED. SHE STATED THAT SHE PURCHASED HER VEHICLE TO USE THE CRUISE CONTROL FEATURE AND THE WAIT FOR THE REPAIR HAS EXCEEDED A REASONABLE LENGTH OF TIME. THERE HAD BEEN NO FAILURE TO DATE. THE NHTSA CAMPAIGN ID NUMBER WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215283January 17, 2008
SEATS
THE FRONT DRIVERS' SEAT FRAME NEAR THE SEAT-BACK ADJUSTMENT LEVER BROKE WHILE DRIVING, FORCING THE DRIVERS SEAT-BACK TO PLUMMET BACKWARDS ALARMING THE DRIVER AND ALL PASSENGERS. FORTUNATELY NO ONE WAS SITTING ON THE DRIVERS SEAT IN THE REAR. THEY COULD'VE BEEN CRUSHED. THE ONLY EVENT LEADING UP TO THE SEAT FRAME BREAKING WAS PUTTING ALL MY WEIGHT INTO THE SEAT, AS IT IS DESIGNED TO SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213626January 3, 2008
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
GEAR SHIFT FELL OFF WHEN TRYING TO BACK OUT OF DRIVEWAY. THE ENTIRE STEERING WHEEL SHAFT NEEDED TO BE REPLACED. THANK HEAVENS WE WERE IN THE DRIVEWAY AND NOT ON THE ROAD.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213630January 3, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. HE RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN ID #07V336000) IN AUGUST OF 2007. THE DEALER DISCONNECTED THE VEHICLE SPEED CONTROL BECAUSE THE PARTS WERE UNAVAILABLE HOWEVER THEY DID NOT KNOW THE PARTS WOULD BE AVAILABLE. AS OF JANUARY 3, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CURRENT MILEAGE WAS 140,000 AND THERE HAD BEEN NO FAILURE TO DATE. UPDATED 03-04-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213244December 31, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. SHE NOTIFIED FORD AND THEY DISCONNECTED THE SWITCH. SHE NOTIFIED FORD AGAIN IN DECEMBER OF 2007 AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL APRIL OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 74,889.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213064December 28, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) IN AUGUST OF 2007. THE DEALER AND MANUFACTURER WERE UNABLE TO DETERMINE WHEN THE PARTS WOULD BE AVAILABLE. AS OF DECEMBER 28, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT FELT THAT THE WAIT TIME WAS EXCESSIVE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 161,000. UPDATED 01/17/08 *BF UPDATED 01/17/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212845December 26, 2007
VEHICLE SPEED CONTROL
RECEIVED RECALL NOTICE ON 2000 FORD EXPLORER FOR DEFECTIVE SPEED CONTROL UNIT THAT CAN CAUSE FIRES IN AUG.'07 AND SEP'07. CALLED LOCAL DEALER OCT.07, NO PART AVAIL WAS TOLD AVAIL IN DEC.'07 WHEN TO DEALER IN DEC.'07 IN PERSON WAS NOW TOLD PART NOT AVAIL. UNTIL "MAYBE" MARCH 2008. THIS IS UNACCEPTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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