Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11518285April 21, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the “Service Engine Now” warning light was illuminated. The contact then stated that he noticed an abnormal burning odor. The vehicle was taken to an independent mechanic who retrieved DTC: P0316 (PCM), and P2601 (Coolant); however, the contact was then advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and was diagnosed and determined that coolant had leaked into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was notified of TSB: 22-2322; however, the contact was also informed that the TSB had expired. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 121,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518004April 20, 2023
ENGINE
Anti freeze leaks into the engine block. It needs to be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518064April 20, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was white smoke coming from the exhaust pipe. Additionally, the vehicle shuddered while driving. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved DTC: P0303 (Cylinder #3 misfire). The vehicle was taken to the dealer, where it was diagnosed with a cracked engine block, and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and confirmed that they would cover 60% of the repair cost. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517887April 19, 2023
WHEELS
Lug Nut issues. If I were to have a flat tire on the highway, it would not be able to replaced by the spare because the lug nuts have swollen. I have replaced the lug nuts to the cost of $263.00 from the dealer. No warnings except the last 2 times at the dealership, they did not rotate the tires because of the swollen lug nuts. Now, I need new tires (with on 22,000 miles on them) because of it. I have owned 7 different Ford Vehicles, and NEVER have I had to replace lug nuts! I am retired and don't drive long distances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517960April 19, 2023
ENGINE
Motor blew up only had it for 5 mos.have the Ecoboost motor.had to use my extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517000April 14, 2023
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Our lift gate latch failed and worked sporadically for the past 6 months and sometimes it would not open at all either manually or by any of the electric switches associated with the lift gate. I feel that this is a serious safety issue because if someone was trapped in the back there is no way to manually open the lift gate. There is common lift gate latch problems with this vehicle as seen in a Google search. We have paid the Ford Dealer $586.00 to have this repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516920April 13, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516932April 13, 2023
UNKNOWN OR OTHER
The paint is peeling on both sides of the windshield. I called Ford Corporate Headquarters, and they provided me with Claim No. CAS-42176162. They also asked me to contact the National Highway Traffic Safety Admin. Team. I did some research online and found that it is a very common problem in the blue 2017 Ford Escapes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516797April 12, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, there was a large amount of white smoke coming from the exhaust pipes. The contact stated that the vehicle was running rough. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had entered the engine block and that the short block needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Manufacturer Customer Satisfaction Program: 21N12 (Coolant Intrusion into The Cylinder Bores - (Engine and Engine Coolant). The failure mileage was approximately 79,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516446April 11, 2023
STRUCTURE:BODY, VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
The contact owns a 2017 Ford Escape. The contact stated that while receiving a routine inspection on the vehicle, he was informed that there was corrosion around the windshield of the vehicle. The contact took the vehicle to the dealer who confirmed the corrosion and stated that if the corrosion was not treated, the windshield was at risk of detaching. The structure around the windshield was not repaired. The manufacturer was made aware of the failure and informed the contact that the 5-year warranty coverage had expired. The approximate failure mileage was 55,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516258April 10, 2023
STEERING
Steering stopped working abruptly, was driving and my car made 3 beeps and a message saying steering assist fault service required appeared and immediately I lost all control of the steering. Had I been traveling on a 70 mph highway and not a 30 mile an hour local road I could have gotten seriously hurt or possibly hurt another driver on the road. Prior to the incident there was no steering issues what so ever. I took it to a local Ford dealer and the steering rack has failed and needs replacing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516260April 10, 2023
POWER TRAIN
Transmission failure and vehicle was maintained by ford 3 days before and for the entire life of the vehicle... this is an issue with this vehicle as many people are reporting it...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515921April 7, 2023
ENGINE
I own a 2017 2.0L Escape that has intrusion of coolant into the cylinders. This is a potential fire risk and has been identified per the Technical Service Bulletin 19-2346 dated 12/19/19. There is no incentive to get this fixed and no notification to the consumer to do so, yet it is a fire concern. The 1.5L engine has been addressed thru the Ford Consumer Satisfaction program 19B37 yet the 2.0L engine is not. I have 53K miles on this vehicle and it requires a new long block. The vehicle has been inspected by 2 FORD dealers Covert in Austin, TX and Leif Johnson in Austin TX both concurring that the replacement is necessary. I am seeing a recall on this engine or at minimum assistance in replacing the long block. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515927April 7, 2023
ENGINE
Car has 68000 miles - was just serviced for oil change, fluid levels, tire rotation and new brakes - roughly 500 miles past that service - was driving car when suddenly a fault appeared about the power train - said car would stop in x minutes. Car was hesitating and somewhat rough in motoring. took car immediately to a small garage who looked under hood while car was running and saw that the antifreeze had "disappeared". He looked at the oil and saw it was cloudy not clear as you would see from a new oil change with less than 500 miles on it. Once we stopped the car - the antifreeze container filled back up. He said this indicated that the antifreeze was going somewhere it shouldn't - namely the engine. I called and made an appointment with a local Ford dealer - not dealer I bought it from since they are farther away - didn't want to drive it because of the power issue - they looked at it and told me that I need a new engine because the antifreeze leaked into mine. Reviewing on line I see that Ford or the engine manufacturer if not Ford has had issues with this with many other Ford Escapes of the same model year. My engine is a 1.5 eco boost and I know that the 2.0 eco boost of the same time frame was recalled. I believe the fault with the 2.0 is indeed associated with the 1.5 and that Ford is refusing to deal with it. Very concerned about safety of the car on the road with this type of engine. With Covid more and more people are running their cars longer and can't afford the high prices of a new one - if I had this problem on a major highway I could have been killed or kill someone else when my car failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515724April 6, 2023
POWER TRAIN
Transmission failed while driving at speed up a hill in traffic. Car lost all forward momentum. Car had 116,000 miles on odometer. Car was regularly serviced at Ford dealerships. Problem was reported to Ford. Ford dealer was unable to repair car in a timely manner. They said approximately 1 month at a cost of $6900.00. They refused to offer assistance saying car had a “good life”. Car was regularly maintained. They offered possible assistance towards cost of repair if I had dealer diagnose at a cost of $1100. It would take a month for dealer to get to the diagnosis. They lacked capable staff. Ford would not guarantee any assistance toward cost even if diagnosed. Took to transmission repair service station since I could not be without a car for at least a month. They diagnosed problem as a disintegrated torque converter. They had 6 other Ford escapes in the shop, same model, various years and various mileage. Same problem. They regularly repair transmissions for for dealers as it turns out. They fixed transmission (rebuilt unit, did not replace) at a cost of $4400.00. There were NO warning lights either before, during or after the incident occurred
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515497April 5, 2023
ENGINE
Warning signs: VEHICLE WILL SMOKE FROM THE TAILPIPE FOR ABOUT 5 SECONDS ON INITIAL START AND GOES AWAY AFTER THAT. I’ve had the car for a little over 6 years now and this began approx 2 months ago Mechanic said coolant was leaking into engine due to the design of the engine and causing it to misfire and fail. The car would require a new engine with an updated design to fix the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515322April 3, 2023
ENGINE
At 75, 500 miles engine began running rough at start-up followed by check engine light coming on, Ford dealer found codes PO302, PO316 and found coolant present in cylinder #2. Recommend to replace engine long block at the cost estimate of $8000.00. This was also verified at an independent auto repair service.When attempting to accelerate beyond 45 mph the engine hesitates and has a knocking noise. It is unsafe to drive on the highway and freeway. I have maintained this vehicle to highest level possible at the Ford dealer where I purchased the vehicle. It is deplorable that I am expected to replace an engine with 75, 500 miles at this cost. The ford dealer and Ford refuse to assist with cost, because I do not have an extended warranty. Due to the nature of auto industry I am unable to find a new vehicle to purchase and replace this vehicle and now stuck with $8000.00 repair. It is 2023 I should expect to easily drive a vehicle safely beyond 100,000 miles without replacing an engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514769March 31, 2023
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle and shifting into reverse(R), the vehicle lost motive power. No warning lights were illuminated. The vehicle failed to restart and was towed to the residence. The contact had received notification of NHTSA Campaign Number 22V413000 (Power Train). The contact made a local dealer aware of the failure and recall notice; however, the vehicle had not yet been taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514820March 31, 2023
WHEELS
I went to an oil change service center to get a tire rotation on my 2017 Ford Escape. They told me that they could NOT remove the tires for rotation because the lug nuts were swollen, which is a known issue. I had just had the Ford dealership put on new tires about 8 months before that and they never told me about a defect with the lug nuts or when or how to get them replaced. Now I have way personally to remove and replace the lug nuts Plus I have been advised that Ford will charge over $200 to replace or $80 after market. Since this is a widely-known defect, why hasn't a recall been issued/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514646March 30, 2023
ENGINE
Coolant leaking into the engine, confirmed by dealer, recommends replacing engine, $7,000 quote to replace. Engine sputters, especially when starting, symptoms started June 2022 Told engine will at some point fail, causing traffic risk to owner and others depending on the situation of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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