Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11572910February 20, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact noticed the loss of engine power. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was informed about TSB: 21N212. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572786February 19, 2024
UNKNOWN OR OTHER
Brought car to a Ford dealer for standard service. Dealer found that lug nuts were swollen and could not be removed via standard procedure. 20 lug nuts had to be replaced at my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572806February 19, 2024
ENGINE
Leaking coolant into cylinder causing misfiring and bad 1.5 liter engine. $8000 to replace ford knows of the issue with these motors but won’t do anything about it they need to be responsible for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572653February 18, 2024
ENGINE
There is a major design flaw where the coolant leak causes the engine housing to crack usually around 70,000 MI which is why I feel like I was sold a lemon because they sold this car to me without telling me anything about this at 64,000 miles throwing in a powertrain warranty I guess to cover up the rip off they probably won't even pay for the $7,000 repair. So now I pay $12,000 on this car and owe $10,000 more and only got to drive it for about a month and a half before a problem started happening and now my dealer has had my car for over a month and simply tells me every time I call that they don't know what's wrong with it even though they're being sued in 12 States for this issue and there are thousands of escape owners complaining about this very thing online. So it's obvious that Ford just doesn't want to add one more car to their phone book of course they've had to recall not to mention this is my second lemon in a row owning a contour before now where they got caught lying about the transmission that was in that vehicle were they held my car for over 6 months before fixing it. But my symptoms are my fluid is empty as soon as I put them in my engine runs hot as soon as I turn it on and shuts itself off which means I could have died if I was on the highway when this happened and now I have a car that I spent $24,000 on in the long run that I got to drive for about 2 months with it being in the shop the rest of the time. If you would like in detail information feel free just to Google The escape issue online and you will see thousands of reports from Ford owners complaining about the exact same thing happening the exact same way almost like one person wrote it and copied it a thousand times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572485February 17, 2024
ENGINE
Coolant leaking into cylinders 3&4 miss fire on plugs 3&4 as well. Check engine light come on and goes off by itself quite a bit. There have been no incidents or accidents causing such a problem. The contact wants to know if his vehicle has been reviewed by anyone to determine if it fits in the criteria of getting repaired by ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572449February 16, 2024
ENGINE
TSB 22-2229. Coolant intrusion is cylinder one due to engine design flaw. Long block needs to be replaced. Please issue recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572086February 15, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. In addition, the contact stated while shifting into another gear, the contact noticed that the transmission was slipping. The vehicle was taken to the dealer where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571806February 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling, the vehicle was jerking abnormally. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #1. The vehicle failure related to TSB: [XXX] with NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not covered under [XXX] ; NHTSA ID Number: 10214126 (Engine and Engine Cooling). The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 114,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571808February 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine temperature gauge had increased to "HOT”, and the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that coolant had leaked into the engine causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571813February 14, 2024
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated that while attempting to rotate the tires, it was discovered that the lug nuts on all four wheels were swollen and damaged. The contact indicated that the lug nuts were unable to be removed. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571852February 14, 2024
EXTERIOR LIGHTING
Rh and Lh low beam headlamps keep burning out have replaced the bulbs in both lamps 3 times in 9 months issue causing sudden problem driving at night currently now found the connector on both lamps have melted and required replacing Dealer wanted $3500 to replace both headlamp assemblys as there was an issue with the connectors there was no warning when the lamps went out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571892February 14, 2024
ENGINE
My vehicle experienced catastrophic engine failure. This is a known issue from Ford in which coolant leaks into the engine and causes issues. They have posted bulletins about the issue but there has been no recall. I experienced no warning signs such as check engine lights or any issues that would have prompted me to bring my vehicle into a shop to get repaired. The vehicle has been inspected and confirmed by an independent service shop as well as a certified Ford dealership. The issue that occurred correspond with Ford bulletin 22-2134, 21N12, and customer program number 19B37
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571896February 14, 2024
ENGINE, POWER TRAIN
July 2022, check engine light came on. Vehicle taken to dealer where purchased (Scott Peterson Ford-Sturgis, SD). They found the code indicated #1 cylinder misfire, running and upon start up. They cleared codes and could not duplicate the misfire. Said they could not figure out the issue and sent us back on the road. The vehicle was still under factory warranty. We continued to use the vehicle with check engine light coming on and going off occasionally. The check engine light appeared in Sept 2023. We had the spark plugs changed and the coolant system flushed at our service station. The check engine light went off. It would come on again, go off, sporadically. Then in January 2024 the check engine light came on and the heater wouldn't work. We checked the coolant level and it was almost completely out. We filled coolant back up, the check engine light went off, and all seemed good. Within 2 weeks the check engine light came on again and the coolant was completely out. No leaks noticed anywhere. I researched and found lots of articles/lawsuit against Ford for this very issue. It included potential fire issue from engine overheating and more. We returned the vehicle to the dealership (now Wareing Ford Sturgis) and they indicated it was probably a leak into the engine itself, which was a known problem by Ford and the dealerships. They mentioned some customers were buying extended warranty coverage before having the dealership diagnose the problem and that it could save us a lot of money. I said that was dishonest and not something I would do. They then diagnosed the issue and they were correct, coolant was leaking into the engine and had caused engine failure. The repair estimate is $13,000. I have complaint filed w/ Ford, which is saying the car is out of warranty. They said to keep our receipts in case Ford ends up having to pay. I said I want it covered under warranty, engine only has 56k miles and we brought it in with problem while still under warranty in 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571402February 12, 2024
ENGINE, ENGINE AND ENGINE COOLING
Engine warning light came on while driving. Vehicle is operable but service department has indicated coolant intrusion needs new engine short block replaced to operate the vehicle. This is our only transportation and we have been advised not to drive the vehicle as the engine could seize up at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571413February 12, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
Background: My 2017 Ford Escape Titanium with a 2.0L Ecoboost engine has 65k miles. Engine light started flashing recently due to Cylinder missfire code P0301 , immediately brought it into Ford and upon their assessment they shared that my engine has a coolant leak in cylinder 1 which is causing major engine issues. This is my primary car and I need it to transport myself to and from work. I have taken diligent car of this car and have only serviced it (routine and non-routine maintenance) at Ford Dealerships to ensure that all parts and the service is the best possible to keep the vehicle in top condition. Safety: If left untreated this coolant leakage into the engine will result in a variety of hazardous and life-threating issues for the driver as well as individuals on the streets such as engine overheating, engine corrosion and ultimately total engine failure. I am not comfortable driving this car at this time as it is a ticking time bomb unless I pay for the replacement of the engine. But as I understand this will not guarantee this issue will not resurface again as the engine replacement will be with the same engine type that has the same design defect of an "open block" which is prone to coolant leaking inside. Problem reproduced: Yes, reproduced by Ford Dealership. This problem appears to be routine enough for Ford Motor Company to issue a TSB regarding this issue [XXX] with the only fix being a total replacement of the engine, with an illogical cost of 10k. Vehicle inspected by manufacturer: Yes, I have brought the vehicle into the Ford dealership that I bought the vehicle at and they shared the issue along with the TSB that describes the issue I am having along with the expected resolution and cost. Warning lamps: Yes, the engine light turned on randomly and immediately began flashing. The next day I brought it into the Ford Dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571418February 12, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle and shifting into drive(D), the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block. Additionally, the contact was advised that coolant had also intruded into the transmission. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling; Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571512February 12, 2024
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Engine check engine came on and found coolant low, refilled, and 2 weeks later coolant low again. I suspected coolant leaking into the engine since no coolant on the ground. Dealership confirmed this and said new engine block is required. It is a 2017 Escape with only 33,000 miles now. It is ridiculous that Ford knowingly went into production with this bad engine design which they redesigned later. I found out that there was a TSB to replace the engine block. Ford knows the engine is an issue and only fixed some of the vehicles as the issue happens. However, my SUV has no warranty and I was told engine replacement is not covered. This poses a risk to my daughter with the possibility of engine fire if coolant burns out, not to mention hesitation at lights while turning that can cause an accident. SUV is available for your inspection. I feel Ford issued a TSB to prevent a recall so they do not have to address problem with all the vehicle. NHTSA should force this recall or force Ford to expand TSB to all affected vehicles with no limit. Communication with Ford Dealership and Ford Customer Relations is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571275February 11, 2024
ENGINE
Vehicle was being driven. All of a sudden the vehicle made a shudder, started misfiring, and the check engine light came on. Because of the power loss, the vehicle behind me almost rear ended us, because we were at full speed (60 mph) and on a steeper inclined road. The incident happened on 1/26/2024 and the vehicle was taken to the dealer on 1/27/2024 only to be told that the vehicle needed an engine cylinder block replacement due to a failure that Ford Motor Company was aware of. To this date, I have received no recalls or warnings of this issue. This is a. $6,000-$8,000 repair that the dealership is not even willing to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571251February 10, 2024
ELECTRICAL SYSTEM, ENGINE, ENGINE AND ENGINE COOLING
my car randomly would not start upon shutting car off and returning to vehicle the car would not start with the keys that was given to me from the dealership that i purchased the vehicle from. it has been having coolant issues where it was reading high temperature then would go back to normal operating temperature very shortly and would happen off and on. it was serviced for this issue at Boubin Automotive in Waterloo, Iowa and they stated that it was empty on coolant refilled it and seemed to not have any leaks and it drove fine for a few weeks and then had the coolant issue where the car would read high temperature then would go back to normal and kept doing so. The day i parked it and returned to it and it would not start it showed high temperature immiedately and would not start. had it towed to a mechanic shop habhab's towing in ames iowa where they stated there was no coolant in it once again and they pressure checked the vehicle and it passed the pressure test for the motor but had no coolant in it, and still would not start stating that the pcm is bad in the vehicle. it has shown the exact signs of the recall in this vehicle that ford has released and i am trying to get the car covered under the recall because its showing the exact same issues as the new recall that was put out. please contact me at [XXX] is my cell phone number. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571107February 9, 2024
POWER TRAIN, ENGINE
I have had to have my engine and my transmission replaced within 2 months apart I keep writing and calling everyone I can I keep hearing the 1.0 l engines are blowing up too due to the wet belt and they're doing nothing with the 1.5 l engines due to the coolant issues I had no warning lights going off in my car and it blew the motor if it wouldn't have been for me going downhill I could have easily been killed. I need some reimbursement I have worked out over almost 20 grand between the transmission and engine for repairs and I owe people money I can't afford this anymore. Why can you not make Ford pay for these. All of these engines are bad and the 1.0's and the 1.5 leader engines. I have all the documentation from what I paid for both all I would like is for half back. It seems like nobody's doing anything about this you keep asking for the approximate date and I do not remember. I'm going to try to get as close as I can. It's not a mileage thing on these vehicles they're all having coolant problems or they're all having wet belt problems it does not matter. It's faulty on their part. I've done all my oil changes I've kept up to date with everything I should have. Ford dealership actually refused to put a new engine in my car because they know these cars these vehicles are all bad. They're literally turning people away because they don't want to work on them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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