Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11593913June 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the engine misfired on several occasions. The contact stated that there was a strong coolant odor coming from the exhaust pipe. Additionally, the contact stated while driving 55 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer related the failure to TSB Number: 22-2229 and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593986June 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The contact stated that upon start-up the vehicle would not properly accelerate. The vehicle was taken to the local dealer who diagnosed and determined that coolant had leaked into cylinder #3, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was not eligible for the Extended Warranty coverage for the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593649June 11, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593715June 11, 2024
ENGINE
Vehicle started running rough and had no power while trying to get on to a highway or leave from a stop. When the "Check Engine" light cam on I took it for diagnosis and it had a misfire in 2 cylinders and losing excessive amounts of antifreeze without any leaks showing. It was later diagnosed as have a bad motor and that this year and model motor is know to have this problem. Ford even has a service bulletin on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593764June 11, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that intermittently the engine would misfire on startup and the check engine warning light would illuminate. Restarting the engine would normally solve the issue. The diagnostic code indicated "P0302" as a Cylinder 2 misfire. The vehicle was taken for service and the technician confirmed there was coolant intrusion into the cylinder. The technician recommended the engine be replaced. This is a common issue with Ford Escapes detailed in Customer Satisfaction Programs 19B37 & 21N12. The manufacturer customer service line was notified of the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593435June 10, 2024
ENGINE
I had a check engine code on the car #p0304. I took it to the dealer. They told me I need an new engine for 9000 dollars. They said it was coolant intrusion on the #4 cylinder. Now I've found out that there are thousands of 2.0 litre engines with the same problem. Sounds like a recall issue to me. My car only has 81000 miles on it and in great shape. Now it is basically worth nothing. Unless I come up with 9000 dollars to fix it. I have never had anything like this happen before. Please make them recall these engines. They built them badly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593506June 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated intermittently. The vehicle was taken to the dealer several times, where the contact's mother was informed that the failure could not be replicated because the check engine warning light was not illuminated at the time. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593569June 10, 2024
ENGINE
The engine started rough and has white smoke. The car lost the speed on a highway all of a sudden. Then, it is diagnosed to be a coolant intrusion problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593262June 8, 2024
EXTERIOR LIGHTING
Without any warning, discovered the left brake lamp/tail lamp failed due to extensive water intrusion, caused by the failure of the plastic bonding all along the upper edge of the tail lamp assembly, which allowed copious amounts of water to leak in. The right tail lamp assembly appears to be susceptible to the same failure. Brake & tail lamps are safety components of any motor vehicle, and are critical for accident/crash avoidance/prevention. One online Escape owner's forum cites identical issues, indicating that this defective part is not unique or one of a kind. Original owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593030June 7, 2024
ENGINE AND ENGINE COOLING
The contact called on behalf of her daughter who owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of white smoke emanating from underneath the hood of the vehicle. The contact also noticed an abnormal coolant odor. No warning lights were illuminated. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The contact stated that a relative advised that the head gasket might have been blown. The contact stated that while doing research, she became aware that it was a known failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593042June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the turbo charger became inoperable. The contact noticed smoke emerging from the vehicle, and the vehicle started losing motive power, and decelerated to 35 MPH. The contact checked the oil and noticed that the oil level was low. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who determined that the engine block was cracked. The manufacturer was contacted and opened a case. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593107June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine overheated, and the check engine warning light illuminated. Upon inspection, the contact discovered that coolant was leaking from the vehicle. The contact stated that coolant was added but continued to leak, causing the engine to overheat. The vehicle was taken to the local mechanic who diagnosed that the engine's small block had cracked due to the engine overheating. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593117June 7, 2024
STRUCTURE:BODY
My blue Ford Escape has paint peeling near the left and right edge of the windshield area. This was first noticed in 2022. As of 2024, more paint is peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592784June 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the engine overheated, and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that engine coolant was present inside the cylinders and caused severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was not covered under the Extended Warranty for the failure. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592568June 5, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle shuddered abnormally. The failure progressed causing the vehicle to fail to start. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plugs were cracked and needed to be replaced. The vehicle was repaired but the failure reoccurred. The failure occurred, the high temperature, and service engine warning lights were illuminated. The vehicle was towed to another independent mechanic where it was diagnosed that the engine block was cracked, coolant had leaked into the cylinder, and the coolant had leaked onto the spark plugs. The vehicle was not repaired due to the cost. The contact was made aware of TSB: 222322. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592715June 5, 2024
ENGINE
Engine light on, coolant leaking into turbo
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592310June 4, 2024
ENGINE
Coolant intrusion into cylinder. This is a known problem on my 2.0l ecoboost engine. The dealership is recommending an engine replacement to fix the problem. Only 94000 miles on it and 7 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592435June 4, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle stalled. There was an unknown red warning light illuminated. The message that the engine was overheating was displayed. The vehicle was towed to the local dealer, who informed the contact about a TSB regarding the engine block, which might cause the engine to warp or crack and allow coolant to enter the engine. The vehicle was diagnosed with engine block failure. The vehicle was not repaired. The manufacturer was contacted and accepted a claim, but no assistance was provided. The approximate failure mileage was 133,375.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592198June 3, 2024
UNKNOWN OR OTHER
The Paint is coming off due to Ford forgetting to put primer on first.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592248June 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring that the engine be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the vehicle was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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