Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11597794June 30, 2024
ENGINE
Seems I have one of the Ford Escapes that coolant is leaking into the cylinders, I have 47500 miles on my 2017 Escape. Was informed that the engine needs to be replaced. Car overheated with my [XXX] in the car during a torrential rainfall driving on a highway where people had their hazard lights on because of the rain. By the time we got home there wasn't a drop of coolant. Added some and it was empty the next day, nothing on the road, My mechanic said it's not leaking it's going into the cylinder to the motor. Now I have to go car shopping can't have a dangerous car like this with my granddaughter in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597818June 30, 2024
ENGINE, UNKNOWN OR OTHER
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597450June 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated became of a coolant leak on the driveway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597472June 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the engine overheated. The contact stated that the messages “Engine Overheating” and “LIMP Mode” were displayed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant leak into the engine. The contact believed that the failure was associated with Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597520June 28, 2024
ENGINE
We purchased a vehicle from Tom Holzer ford in Farmington Hills, MI back in 2017. We just took the vehicle in for service and the repair shop stated we need a new motor because it is leaking coolant into cylinder number 1. They are able to see exhaust in the cooling system and the vehicle is unsafe to drive. There is a technical service bulletin and is a known issue for ford escapes. We need to have Ford cover the cost of the new motor and get it done immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597558June 28, 2024
ENGINE
I have a 2017 Ford Escape 2.0 w/ a long engine block. Coolant is leaking into the cylinders causing misfires. Apparently this is a known condition, but Ford has only been addressing the 1.5 engines. It’s a slow, almost undetectable condition and a design flaw in the engine. The recall / extended service bulletin that NHTSA sent out doesn’t cover the 2.0 vehicles. But it is happening, and after talking w/ Ford Service Center today, they are refusing to assist w/ repairs. My car has just over 65,000 miles and I’ve kept up w/ maintenance. Ford needs to address this fundamental design flaw in this engine and assist, if not fully cover the cost of repairs. This is a life safety issue. Because this is a slow leak and almost undetectable, I never knew or was notified of the situation. If I had, I could have sought some sort of remedy. Now I’m looking at over $8700 in repairs. Please assist and advocate for myself and others in this situation. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597153June 27, 2024
ENGINE
Mine was the 2017 2.0L 4-cylinder, with about 86,000 miles at time of incident. Code read as "P0303 - Cylinder 3 Misfire" Had a crack in Cylinder 3, allowing coolant and oil to get into the cylinder. I got my engine light code around 6 thousand miles before incident. When first addressing the issue, I took it in to dealer i bought it from (Fox Motors). According to their certified techs, the same problem was reported for the 1.5L engines and covered under recall(s), but not for the 2.0Ls. The fix for those cars was a whole new long block motor, approx $7,000. Throughout the next 6,000 miles, while trying to save up for said motor, the butt-end of Cylinder 3 blew out while on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597327June 27, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was able to be jumpstarted. The contact stated that a system failure warning light was illuminated. The battery was replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the CPU motherboard had been wiped. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,480.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596865June 26, 2024
ENGINE
There is a known design flaw in 2013-2019 Ford EcoBoost engines where coolant leaks into the cylinders and causes the engine to overheat/fail. There are currently lawsuits pending about this issue but they are mostly focused on the 1.5L model; however, my 2017 2.0L model was just diagnosed with this issue at only 71,150 miles and the car is done. It needs a new engine and Ford has, as of yet, refused to issue a recall or make this right. All three versions of this engine have the same design flaw. I’m being told that my car is “too old” to meet any of Ford’s requirements for help, so I’m essentially being punished for using my car gently and because the issue did not manifest until after the warranty expired. This issue eventually causes a fire if the driver is not able to safely pull over when the engine begins overheating. Luckily, this did not happen in my case but the car is now undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596981June 26, 2024
ENGINE
CHECK ENGINE LIGHT CAME ON. CAR MISFIRED A LITTLE. HAD CAR CHECKED BY MECHANIC. THEY TOLD ME THIS VEHICAL HAS HISTORY OF ENGINE COLLANT LEAKING INTO CYLINDERS. TOOK TO LOCAL FORD DEALER AND THEY CONFIRMED COOLANT IS LEAKING INTO THE ENGINE CYLINGER. NO REPAIRS WERE MADE. CAR ONLY HAS 67,600 MILES BUT WAS TOLD ONLY FIX IS TO REPLACE THE ENTIRE ENGINE AT A COST OF ALMOST $10,000 OR ENGINE WILL FAIL IF I KEEP DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596984June 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was excessive white smoke emanating from the exhaust. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596985June 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to shake and shut off. Additionally, while driving 70 MPH, the vehicle was shaking abnormally. The vehicle was taken to an auto body shop, and the contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The vehicle was taken to another auto body shop, and an oil change was performed, and the contact was informed that the failure was due to the engine, and the contact was referred to the dealer for assistance. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the bottom of the engine needed to be replaced. The contact was also informed that the vehicle should not be driven to prevent a catastrophic engine failure. The mechanic informed the contact that there was no coolant in the coolant reservoir nor the engine. The manufacturer was contacted, and informed the contact that there was no warranty coverage for the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 83,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597016June 26, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to respond with the accelerator pedal depressed. The vehicle was towed to the dealer where it was diagnosed with front pump failure and a faulty part in the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,125.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596501June 25, 2024
ENGINE
Coolant intrusion causing engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596523June 25, 2024
ENGINE AND ENGINE COOLING
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired, and the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact's daughter was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 128,215.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596553June 25, 2024
POWER TRAIN
This is my 18 year old daughters vehicle, she was driving on the highway at a high speed of 75 and all of a sudden it dropped to 50 (TERRIFYING), this happened probably a handful of times before we had the vehicle looked at! The vehicle gave her a check engine light, we had someone look at it at, they replaced her high pressure fuel pump, no one said anything about her transmission failing. It lasted 2 more weeks and completely stopped on her. We had the transmission rebuilt and hasn't given her issues for 1 week. NOW my 2018 expeditions transmission is a goner, having it now looked at. Should not happen after 5 years!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596596June 25, 2024
ENGINE
Coolant intrusion into the cylinders due to a faulty design on the engine block. The only fix for this is engine replacement. 2017-2019 ford 2.0 ecoboost motors. Ford technical service bulletin 22-2229 issued June of 2022 to its service departments acknowledges that there is a know issue and to correct it the engine must be replaced [XXX] This video explains in detail the issue and the fact that for motor company knows of this issue. In 2020 ford changed the deign to correct the issue INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596253June 24, 2024
ENGINE
On [XXX], I needed to add a small amount of coolant to the reservoir. Mileage was approximately 69,000. On [XXX], I added more coolant, and then began adding small amounts every week or so. Mileage was approximately 91,000. Sometime in early 2024, I noticed rough idle at start-up, lasting 5-15 seconds. In mid-April, I noticed some white tailpipe smoke. Also mid-April, check engine light came on. After relaying these symptoms to my grandson, who was a Ford dealer mechanic, I made an appointment for service. On the way to the dealer, the car had poor performance and the cruise control feature would not turn on. On April 22, 2024, I had the car diagnosed at Lenoir City Ford in Tennessee (my new home area). On April 24, I was informed that the engine had coolant intrusion and needed an engine replacement. DTCS PO304 and PO304 with coolant intrusion on Cylinder 4. Upon investigation of coolant intrusion, I learned that this engine issue is/was a known design flaw. There was no recall, but there was a Customer Satisfaction Program (21N12) to replace the engine at no cost to the customer. Fortunately my car was under the # of years, but unfortunately had more miles (105,000) than stated on the CSP. Also, the CSP expired November 2022. At car check-in, I asked the service manager and he agreed to send car information to Ford Motor to request assistance with the cost of repair. When I picked up the car on [XXX] (4 weeks in the shop), I was told Ford Motor denied my “warranty” claim. I paid $9,972.51 for this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596257June 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving 25-30 MPH, the vehicle started jerking. The check engine warning light was illuminated. The contact's husband was able to pull to the side of the road and then drove to the residence. The dealer was contacted and advised the contact to not drive the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders due to a crack in the engine block. The dealer determined that the engine block needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595993June 23, 2024
ENGINE, POWER TRAIN
Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines?? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct? Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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