Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11615909September 23, 2024
EXTERIOR LIGHTING
On September 20, 2024, both low beam headlights stopped working while driving at night. High beams continued to work. This same problem happened about a year ago. At that time, a heavier duty wiring harness was changed to correct the problem. The problem has returned. We are in the process of getting this issue looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615933September 23, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while pulling out of the driveway, the messages that "Engine Overheating, Do Not Drive" and "Power Train Failure" were displayed on the instrument panel. Additionally, the vehicle was jerking. The vehicle was placed in Neutral(N) and coasted back into the garage. The vehicle was towed to a dealer where it was diagnosed and determined that the short block needed to be replaced due to coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615953September 23, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, there was white smoke coming from the exhaust pipe. The check engine warning light was illuminated. Additionally, the contact became aware of an abnormal coolant odor. The vehicle was towed to the dealer where it was diagnosed with a coolant leak into the engine and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615977September 23, 2024
ENGINE
Coolant is leaking I to the engine compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616002September 23, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Ford Escape. The contact stated that the front passenger's side door latch had failed, and the door failed to securely close. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 99,430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615852September 22, 2024
ENGINE
Noticed 2017 Ford Escape Titanium, 73,000 miles with 2.0L ecoboost was starting to use coolant. We kept topping off. One day trying to start, engine ran roughly. When looking under hood noticed there was almost zero coolant in reserve tank and engine light came on (first time it ever came on). Have had all services done at dealer, last one in Jan, 2024. Took to dealer, diagnosed with coolant intrusion into cylinder #2. Was told it would require new long block. Car out of warranty and total cost to replace over $8500. I have since researched this issue and Ford Motor Co is aware of it and doing nothing. I called their help line and was told basically, you are out of warranty and out of luck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615789September 21, 2024
ENGINE
My engine light went on Tuesday, [XXX], while driving on [XXX] in Los Angeles. The vehicle wouldn’t accelerate and the engine started to shake. Reducing my speed I was able to make it to my destination INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615530September 20, 2024
ENGINE
Timing belt and/or tensioner failed and destroyed the engine. Mechanic said it may be impossible to know the cause but something that should not happen. No warning lights or symptoms until catastrophic failure. Belt broke, made a noise as it was hitting other parts in the engine and the car stopped. We were lucky we were pulling into the garage and not on the interstate. The car only had 46,000 miles well kept and maintained. Ford does not even recommend inspecting the timing belt until 150,000 miles. Other 2017 ford escapes with eco boost are known to have coolant leakage that destroys the engines as well as other issues. Ford made some of those right and even extended warranties but mine was not included and past warranty. Ford refused to escalate my complaint. We only owned the car for 5 years putting only 15k miles on it rarely leaving town. The dealer estimate was a whooping $10889.23. We hadn’t even finished making payments
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615554September 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that there was white smoke from the vehicle. The contact stated that while driving at various speeds, the vehicle was chugging. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into the engine, and the head gasket and engine needed to be replaced. There was a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there were no recalls for the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,580.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615567September 20, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed and determined that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615356September 19, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving 75 MPH, the vehicle downshifted with no warning light illuminated. The vehicle was restarted; however, the failure recurred, and the transmission warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615374September 19, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer for a routine oil change and the contact was informed that there was a misfire in cylinder #3, and there was coolant intrusion into the cylinder. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615189September 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled while attempting to start the vehicle. The contact stated that coolant was leaking into the engine. The contact stated that the failure was a persistent failure. The vehicle was taken to a dealer and an independent mechanic to be diagnosed; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 97,990.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615215September 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine. The message "Engine Fault - Service Now" was displayed on the instrument panel. The vehicle was not repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615240September 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact that the engine temperature gauge was in the red zone. The contact stopped and checked under the hood and became aware that coolant level was very low. The contact refilled the coolant reservoir and drove to the destination. The contact stated that failure reoccurred, and the vehicle was taken to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to TSB Number: 19-2346 Coolant Intrusion In Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615029September 17, 2024
ENGINE
Component malfunctioning is the engine cylinder 2. EcoBoost engines can break or catch on fire causing an accident. Yes, apparently a known issue. There is a current class action lawsuit in the state of California about this exact situation. Yes. Cylinder 2 started to miss fire on March 2024, took it to the shop thinking it needed new coils or spark plugs replacement. That did not solve the issue. Took it back because engine light turned on September 2024 and that's when i was told about the coolant leaking into the cylinder and how it was a known issue with the EcoBoost engines that my vehicle had.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615039September 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615051September 17, 2024
ENGINE
Check engine light illuminated followed by service immediately light Ford garage pressure tested and overnight the coolant psi dropped 5 psi overnight Ford garage indicated that they removed spark plugs and found coolant in the cylinder Ford garage indicated "leak intrusion, these engines had issues for this" suggesting it is a common engine problem not an isolated incident Ford garage mentioned that they have created a revised block to address the failure of the jacket by eliminating the coolant jacket that fails and causes the leak Recommendation from Ford garage was engine replacement, a long block replacement Cost of recommended repair estimated at $11,223
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615083September 17, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed up an incline, the vehicle inadvertently lost motive power; however, the contact was able to arrive to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615091September 17, 2024
ENGINE
Head gasket failure while under 100k miles. Replacement costing more than the value of the 6 year old vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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