Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11625304November 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was running roughly after a cold start. The contact stated that while driving at approximately 35 MPH the vehicle was losing power. The contact said when she depressed the accelerator pedal the check engine light was flashing and the vehicle was not gaining forward momentum. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was again exhibiting the same failure symptoms and was taken back to the same dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into the engine block. The dealer recommended that the engine be replaced. The vehicle was not repaired. The contact had researched online and related the failure to a known problem with coolant intrusion into the engine block. The manufacturer was informed of the failure and referred the contact to the Safety Hot Line to file a complaint. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624996November 13, 2024
ENGINE
A few weeks ago, the car started running rough. Upon inspection, what was first thought to be a faulty spark plug, has turned out to be a cracked engine block. It is burning coolant and running rougher and rougher. Took it to a local repair shop and, per guidance received from Ford, we have to replace the full engine. No warranty coverage, nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625088November 13, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to jerk, and she heard an abnormal sound emanating from the engine compartment, after which the vehicle failed to accelerate above 5 MPH. Later, the contact received a notification from the ford app reading "Powertrain malfunction reduced power." No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624840November 12, 2024
ENGINE
1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/Or Illuminated MIL Issue: Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624766November 12, 2024
ENGINE
Ecoboost 2.0 engine leaks coolant into cylinder. Check engine light came on took to dealer they said needed a tune-up. When we took it in for the tune up we told them we are now losing coolant and don't find any leaks. They checked and said the coolant is in the cylinder. Got estimate of $7703
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624480November 11, 2024
POWER TRAIN
Transmission went out. No warning. 121,000 miles. No lights on dash, nothing. Complete transmission failure. Car started whining upon acceleration out of nowhere, jerked really hard, and then out it went. Have had it serviced and maintained meticulously. Ford is aware of the problem and doing nothing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624544November 11, 2024
ENGINE
My 2017 ford was over heating got the head gasket replaced, the car was working fine for about a thousand miles when the wheel locked up and over heated again. Took it to ford and another mechanic and was told the problem was with a recall but my vehicle’s vin is not on the list. The engine short block as well as other parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624412November 10, 2024
ENGINE, POWER TRAIN
At approximately 24509.37 miles the engine broke a valve and damaged a piston (hole in piston). We were never notified about Ford Motor Company's "Customer Satisfaction Program" 21N12 & 19B37 and Technical Service Bulletin reference (Technical Service Bulletin) 22-2134 pertaining to 2017-2019 Ford Escape Models. I have a copy of the Ford Motor Company letter sent to all U.S. Dealers dated June 9 2022 that was recently given to me by another Escape Owner. I believe this is commonly known as a "silent recall." The engine damage occurred on [XXX] at [XXX] at the mileage listed above. I believe there was a Class Action Lawsuit filed against Ford Motor Company that I, as an owner of this vehicle, was not notified about as required by law. This issue needs to be investigated so I can file a claim and seek remedy for damage to my vehicle. All the Diagnostic Trouble codes on my vehicle match all the codes on Ford's Program 21N12 as referenced above. All information points to Ford Company admitting to a known engine design defect that affects my vehicle. I have attached as many documents as can find to date since my engine damaged occurred. The local Ford Dealership provided Diagnosis of the engine damage and said they were well aware of the trouble with this Model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624442November 10, 2024
ENGINE
After driving 200 miles for a vacation, the car overheated and would not start. The coolant had leaked into cylinder head and evaporated. Smoke was coming from underneath the hood. Had it towed to a shop where they did $2500 in repairs. Car ran for two months, and the same thing happened again. After looking online, discovered Ford knew about the design flaws that cause engine failure. There have been recalls regarding this issue, but not in Wisconsin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624319November 9, 2024
ENGINE
Purchased Vehicle on October 11, 2024. Took car out of town check engine light came on. Took back on October 16th as it had a P0301 cylinder 1 misfire code. They replaced a coil pack said it was good to go. Check engine light came back on a few days later, went to auto zone to scan same code informed dealership. Took it to dealership on November 5th, 2024 they kept overnight to do a leak down test and found coolant in cylinder 1. Engine is bad. Vehicle has 60,000 miles on it and since it is new to me I can’t confirm how long this has been a problem and been covered up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624223November 8, 2024
ENGINE, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 22N12 (Rattle Noise at the Transmission Bellhousing Area – Flex plate Cracks); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was made aware of the failure. The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623922November 7, 2024
ENGINE
On the way to work, MIL came on that stated, “high engine temperature stop safely”. After pulling over and turning car off for about 10 minutes, trip to work continued and MIL came on again. Had vehicle TOWED IN to a trusted mechanic and he checked and advised: CONFIRMED OVERHEAT CONDITION, VEHICLE WAS LOW ON COOLANT, OVERHEAT CODE STORED IN PCM. REFILLED WITH COOLANT AND FOUND STEADY STREAM OF COMBUSTION LEAVING THE COOLING SYSTEM THROUGH COOLANT BOTTLE. SUSPECT DAMAGE TO HEADGASKET AND POSSIBLY ENGINE BLOCK OR CYLINDER HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623987November 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was towed to the local mechanic who replaced the spark plugs and the vehicle was repaired. The contact stated that while operating the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was driven to the local dealer who diagnosed the vehicle and determined that the was a coolant intrusion in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The contact was informed that the vehicle did not qualify for the Extended Warranty Coverage under TSB: 22-2229. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623988November 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 45 MPH, the vehicle was running abnormally rough, and the check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into cylinder four was causing a misfire, resulting in damages to the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624034November 7, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Escape. The contact stated while his wife was driving 35 MPH, the vehicle briefly jerked and hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed that the coolant reservoir was empty but was unable to determine if there was a coolant leak. The contact inspected the engine but found no damages. After further inspection, the dealer observed that the fuel pump was cracked. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624089November 7, 2024
ENGINE, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the contact became aware of white exhaust smoke coming from the rear exhaust pipes. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 22N12 (transmission fluid pump, and torque converter); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was made aware of the failure. The failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624097November 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused a misfire in the engine. The contact was informed that the engine would eventually need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623866November 6, 2024
STEERING
Coming down my driveway, braking and preparing to make a hard right turn into my parking spot, the steering would not go full throw. Had to jam on the brakes to avoid hitting my house. Backed up, steering seemed okay, no longer blocked. Tried again, same thing. After three tries and exercising the steering from lock to lock, the problem wentg away. I tried numerous times to recreate the problem and could not. However, I am very apprehensive that this car is now unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623897November 6, 2024
ENGINE, SERVICE BRAKES
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623605November 5, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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