Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11630434December 12, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. While the contact’s wife was driving at an undisclosed speed, the engine overheated. The temperature gauge indicated that the engine was overheating. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion into the cylinders and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer to make them aware of the failure. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty or recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630083December 11, 2024
ENGINE
2017 Ford Escape SE Ecoboost engine. Engine gasket broken. Vehicle only has 78,000 miles on it. Just out of the original warranty range. Consequently piston pieces ended up in the oil pan, ruining my engine. Dealership wants us to pay for it, $11,000. This is a common manufacturer problem that I've seen reported, there is potentially a campaign to get this recalled. I've also researched to where there is class action lawsuits against it. It is currently at Walker Ford in Clearwater, FL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630161December 11, 2024
ENGINE
My vehicle is a 2017 Ford Escape Titanium with a 2.0L EcoBoost engine with 57,315 miles. Check engine light came on and the Diagnostic Trouble Code came back P0301 so I took it to my highly trusted mechanic Aloha Auto Center in September for the repair of replacing the ignition coil and spark plugs. Unfortunately after the repair at 57,678 miles the indicator light came back on with the same code so I took it back to my mechanic looked it over saw that the coolant level was low (I think he mentioned white smoke but not 100% kind of a blur) so he did some quick research and found the TSB 19-2346 which includes my engine type, year, make and model along with the indicator code. My engine has the presence of coolant in the engine cylinder and it is running rough. He says it is clearly this TSB 19-2346 is the issue and that I should take it into Ford for the repairs and guessing at their Labor Rate I am looking at $10,000. Problem is my VIN doesn't show up in your system for this recall? It does for a different recall 22S43 for Cable Bushing. What do I need to do I have not contacted the dealership yet because after reading reviews online it sounds like Ford is being a pain to deal with and is not recognizing all the vin numbers of vehicles effected. I know those reviews might not have all the information correct but I am concerned that my VIN is not in the system, my warranty was 5 years or 60,000 miles whichever comes first and we are over the years but not the miles, I don't want to repair it with my money and then have my VIN in the system 5 months later and be out of luck and I really don't want my car to catch on fire with my family inside! The vehicle is available for inspection. The Mechanic shop that inspected phone number is 503-591-7442. Ford Dealership has not been notified. Really appreciate anything you can tell me and wondering would I be able to get my money back later if my VIN is added to the recall like 6 months from now or do I just let the car sit?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630167December 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at undisclosed speeds, the check engine warning light was illuminated. The coolant level was low. The contact cleared the check engine warning light. The contact stated that coolant was entering the cylinder and pistons. There was no indication of a coolant leak. The contact linked the failure to Technical Service Bulletin: 20-2100. The vehicle was towed to an independent mechanic who determined that the engine needed to be replaced. The local dealer was contacted, and the contact was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630188December 11, 2024
ENGINE, POWER TRAIN
2017 Ford Escape SE Ecoboost engine failure. Check engine light came on, engine did not overheat, but continued to misfire and make strange noises and motions during idling. After diagnostics, it was seen as a coolant leak issue, they later found pistons in my oil pan. Cost is $11,000 and they won't help cover any cost despite class action lawsuits and recall campaign. My car is out of warranty by year. I only have 78,000 miles on it, again should not be happening to a vehicle with this mileage. This is an obvious manufacturer issue and huge safety issue that Ford should be held accountable for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629567December 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle failed to properly accelerate, and the vehicle was driving rough. The vehicle was taken to the local mechanic who diagnosed that there was coolant inside the engine. The vehicle was later taken to the local dealer who confirmed that the failure was caused by coolant intrusion into the engine. The contact was advised that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629589December 9, 2024
ENGINE
Internal coolant leak into engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629604December 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was an engine misfire. Additionally, the contact stated while driving approximately 70 MPH, the check engine warning light illuminated. The vehicle was taken to an unknown dealer, where the DTC code was cleared. The contact stated that the failure recurred while driving. The vehicle was taken to another dealer and DTC code: P0301 (Cylinder #1 Misfire) was retrieved. The dealer determined that cylinder #1 had misfired due to coolant intrusion and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629646December 9, 2024
ENGINE, UNKNOWN OR OTHER
Check engine light came on while normal driving on highway and car immediately started running rough, power cutting out, engine sputtering. I immediately exited highway & pulled into a Ford dealership that was right off the highway. They hooked up a code reader & got a P0301 code error, misfire in cylinder 1. They said it could be a number of things wrong but couldn't get my car in shop for 2 weeks. Replaced spark plugs& coil, no difference, checked fuel injection & pressure seemed ok. Did some research found that there is a known issue with the 2017 escapes 1.5 liter eco boost turbo engines involving coolant leaking into cylinders causing the same exact problem I am experiencing with my vehicle. I have done regular oil changes & other maintenance on the vehicle since purchasing in 2020 and haven't had any problems really other than having to replace the water pump prematurely in my opinion at much higher costs than I have ever seen for such repair. I still owe a decent amount in the vehicle and this break engine issue is a great hardship to me personally as it is my only vehicle and is greatly hindering my ability to travel to & from work. I cannot afford a high repair bill and by my research I'm looking at a minimum of $750 and possible engine replacement at estimated $10,000 which is more than I owe & more than the car's estimated value. Ford has always been my family's preferred choice of vehicles so I'm counting on that confidence in Ford motor co to determine if my vehicle could indeed be included among the models affected by the published recalls on the 2017 escapes so that my vehicle can be repaired at no costs and I can get back on the road and otherwise avoid losing my job & having to voluntarily surrender the vehicle in lieu of repossession. I understand that repairs are sometimes required but the issue with my vehicle seems sudden with no prior warnings and with so many same model & year escapes having the exact same problem a recall seems very likely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629659December 9, 2024
ENGINE
2017 Ford Escape Titanium with 2.0 engine and 61,000 miles. Just had to replace the whole engine due to coolant leaks from engine block cracks. Extremely heavy smoking and very rough idling and driving. Will be picking up repaired vehicle tomorrow (12/10/24) after it being in garage for over a week. Estimated bill is ~$7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629679December 9, 2024
ENGINE
Car had error code P0301. Took car to Ford dealer and was told there is a known defect with the 2.0 liter Ecoboost engine, (Ford TSB 22-2229) regarding coolant leak into the engine cylinders. There is no fix, and Ford recommends replacing the entire engine at a cost of over $8,000. I have called Ford customer support, there is no recall and they are unwilling to do anything to assist with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629511December 8, 2024
FUEL/PROPULSION SYSTEM, ENGINE
-PURGE VALVE SOLENOID REPLACED TWICE FOR EVAP SYSTEN, CODE 1450 OCCURED 01/05/2021 & 05/14/2021 AND -LEAK IN RADIATOR, UNKNOWN IF BLOWN GASKET. RECEIVED MESSAGE “HIGH ENGINE TEMPERATURE STOP SAFELY” WITH ZERO RADIATOR FLUED IN TANK OCCURED 11/2/202. THIS HAS NOT BEEN REPAIRED BUT I HAVE BEEN AWARE OF CLASS ACTION LAW SUIT RELATED TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629302December 6, 2024
ENGINE
In October, 2023 and issue with car just shutting off (no warning) in middle of road. Garage said possibly a thropple. After that nothing. October 2024 car shutting off again in middle of road . Garage can not find the problem. Meter just goes wacky. Please check in to this. Awaiting your reply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629319December 6, 2024
ENGINE
UNKOWN Was Driving my sons car to dealership, because there was an oil leak and transmission fluid leak. I checked the levels before i left and made sure everything was up to the required levels. After leaving it, I got a call a few days later and they told me they were surprised the car didn't catch on fire due to how bad the issue was. The dealership called in the warranty claim to car shield which I have a contract with and they told me it was denied because there was a technical service bulletin number 22-2229 released on June 9'th 2022 stating the following "Summary This article supersedes TSB 22-2133 to update the Parts List. Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly." Carshield told me the reason there wasn't a recall about this was because there are no safety concerns with this type of issue, but as I was told by the dealership they were surprised my car didn't explode as I was driving it there, I thought I should make you aware of this before a serious accident really does happen to someone. I feel there should be a recall out on this vehicle to address the issue before someone does get hurt. I am not happy with Carshield obviously, because they denied my claim for something I feel should be covered, but I feel this is a serious safety concern for individuals trying this type of vehicle. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629334December 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. In addition, the contact stated that the coolant level was low. The contact stated that occasionally when the vehicle was started, there was white smoke coming from the exhaust. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that in 2022, the vehicle was repaired under the Customer Satisfaction Program: 19B37. The manufacturer was made aware of the failure but provided no assistance. The contact had researched Customer Satisfaction Program: 21N12; however, the contact was informed that the vehicle was not covered under the program. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628746December 4, 2024
ENGINE
Our 2017 ford escape is experiencing an engine coolant intrusion and causing issues with vehicles handling a performance. Our vehicle is well maintained and only 72000 miles on it. This is a known issues with the eco boost engine and is currently a class action lawsuit against ford for other vehicles with a different VIN than the one we own. Our vehicle is meeting all the requirements but is not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628756December 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that there was white smoke coming from the exhaust pipe at start-up. The contact stated that the check engine and "Vehicle Overheating" messages were displayed. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed. The contact was informed that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628819December 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the engine, causing head gasket failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for additional assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 68,898. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628832December 4, 2024
ENGINE
Vehicle had coolant intrusion in the engine causing irreversible engine damage as diagnosed by a Ford dealership's service department. Apparently this is a well known issue on these Escapes. Ford states that although there are some recalls on this vehicle for this issue, they are only covering certain VINs. I was advised by others to submit my information here in hope of Ford expanding coverage for this faulty engine. We are left with a paperweight as a result of faulty engineering and pitiful customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628546December 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine, and several other unknown warning lights illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that the engine had seized due to coolant intrusion and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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