Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10088441August 23, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
INTERMINTANT SCREECHING NOISE FROM ENGINE COMPARTMENT. DEALER REPLACED DRIVE BELT, STATING DRIVE BELT HAD GLAZE; FIXED 12/2003 PROBLEM HAS REOCCURED 08/2004. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086936August 16, 2004
ELECTRICAL SYSTEM
2002 FORD ESCAPE XLT STALLING (2 TIMES) AND HESITATING AND ENGINE SKIPPING. COMPLAINED ABOUT ENGINE PROBLEMS FOR 2 YEARS. ENGINE STALLED AT 40 MPH AND TOLD THE DEALERSHIP MY SUV WAS NOW A SAFETY HAZARD WHEN THE MOTOR CUTS OFF WITHOUT WARNING AT 40 MPH. THEY REPLACED WHAT THEY SAID WAS FORD'S LATEST PART FOR THIS PROBLEM AND I HAVE SINCE HAD ANOTHER CUT OFF AT 10 MPH. THERE SEEMS TO BE LITTLE EFFORT AND NO CONCERN FROM FORD ABOUT MY VEHICLES SAFETY PROBLEM. YOU WOULD THINK FORD HAS LEARNED A LESSON FOR IGNORING SAFETY PROBLEMS!!! WHEN I BOUT MY SUV I WAS LED TO BELIEVE I WAS FORDS MOST IMPORTANT CUSTOMER AND THEY WOULD STAND BEHIND WHAT THEY SALE. FOR SURE I AM NOT A VALUABLE CUSTOMER AND THEY ARE NOT STANDING BEHIND WHAT I THOUGHT WAS AN OUTSTANDING PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086977August 16, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER REAR DOOR WAS LOCKED SHUT. WOULD NOT OPEN MANUALLY OR OTHERWISE. I HAD PROBLEM REPAIRED (STILL UNDER WARRANTY), BUT NOW I THINK THE OTHER REAR DOOR AND THE PASSENGER FRONT DOOR ARE HAVING THE SAME PROBLEM. IT IS STARTING TO NOT OPEN ON THE FIRST TRY AND THIS IS VERY FRUSTERATING AND UNSETTLING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086289August 6, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS CONCERNS A 2002 FORD ESCAPE WITH 10,700 MILES ON IT. I WAS TRAVELING DOWN A VERY SLIGHT GRADE AT LESS THAN 20 MPH ON A CLEAR DAY APPROACHING A RED LIGHT AT AN INTERSECTION. WHEN I APPLIED THE BRAKES, THE CAR DID NOT STOP. INSTEAD, THE FRONT OF THE CAR JUST STARTED TO UNCONTROLLABLY JUMP, BOUNCE AND HOP UP AND DOWN. SINCE THE CAR DID NOT SLOW DOWN, I APPLIED THE BRAKES AGAIN AND IT CONTINUED TO UNCONTROLLABLY BOUNCE UP AND DOWN. THERE WAS A CAR CROSSING THROUGH THE INTERSECTION IN FRONT OF ME DRIVEN BY A MOTHER WITH HER YOUNG CHILD IN THE CAR. IN ORDER TO AVOID HITTING THAT CAR, I STEERED MY BOUNCING CAR TO THE RIGHT, OFF THE ROAD, AND INTO A LIGHT POLE TO STOP IT. THE MOTHER WITH HER 5 YEAR OLD DAUGHTER, WHO WITNESSED THE WHOLE EVENT, PULLED OVER TO SEE IF I WAS OK AND THANKED ME FOR NOT KILLING THEM. I HAVE HER NAME AND NUMBER. A POLICE REPORT WAS FILED. THERE IS A DEFECT IN THE BRAKING SYSTEM ON THIS CAR AND I AM SCARED TO DEATH TO EVER DRIVE IT AGAIN LEST I KILL OR MAIM MYSELF OR SOMEONE ELSE. I CONTACTED FORD MOTOR CO. DIRECTLY MANY TIMES, BUT THEY GAVE ME THE RUNAROUND. THEY SAID THE ANTILOCK BRAKING DID NOT NEED TO BE CHECKED. WHEN MY INSURANCE COMPANY, NATIONWIDE, BECAME INVOLVED FORD SAID THAT I SHOULD NOW DEAL WITH THEM, NATIONWIDE. NATIONWIDE IS NOW PAYING TO HAVE MY CAR REPAIRED, BUT SAID THAT THERE IS NO NEED TO CHECK THE BRAKING SYSTEM BECAUSE THERE IS NOTHING WRONG WITH IT, IT IS MY FAULT AND ALL THEY CAN DO ABOUT IT IS RAISE MY INSURANCE PREMIUM. THIS IS THE SECOND TIME THERE HAS BEEN A MECHANICAL FAILURE IN THIS DEFECTIVE BRAKING SYSTEM AND NO ONE SEEMS TO CARE TO LOOK INTO IT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10086131August 4, 2004
STEERING:COLUMN, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, STEERING:ELECTRIC POWER ASSIST SYSTEM, EXTERIOR LIGHTING:BRAKE LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
HAD BEEN HAVING A PROBLEM WITH A LOUD SQUEAKING NOISE COMING FROM THE STEERING COLUMN WHEN TURNING; CHECKED THE NHTSA SERVICE BULLETINS AND FOUND A BULLETIN FROM JUNE 1, 2003 NOTING THIS SAME PROBLEM; CHECK ENGINE LIGHT WAS ALSO ON AGAIN; I MADE AN APPT AT DEALER TO CHECK OUT THESE ISSUES (4/7/04). TOOK VEHICLE IN ON 4/9/04. DEALER FOUND THE FOLLOWING PROBLEMS: NOISE WAS COMING FROM THE UPPER STEERING COLUMN BECAUSE THE WIRING FOR THE HORN WAS PULLED OUT AND RUBBING ON THE CONTACT PLATE; ADDITIONAL NOISE FOUND AT LOWER END OF STEERING COLUMN DEALER DEACTIVATED THE AIRBAG SYSTEM TO REMOVE AND REPLACE THE STEERING WHEEL AND CONTACT; ALSO FOUND THAT THEY HAD TO REPLACE THE STEERING COLUMN BOOT, WHICH HAD TO BE ORDERED AT THE SAME TIME, A RECALL WAS ISSUED FOR THIS VEHICLE REGARDING THE POWER TRAIN CONTROL MODULE; DEALER PERFORMED THE RECALL VEHICLE WAS IN THE SHOP FROM 4/9 - 4/14 AND DEALER HAD TO PAY FOR A RENTAL CAR STEERING COLUMN BOOT WAS ORDERED AND I HAD TO TAKE THE VEHICLE BACK INTO THE DEALER ON 4/23/04 TO HAVE THEM INSTALL IT. AFTER LEAVING THE DEALER ON THE 23RD, I REALIZED THAT MY HORN, CRUISE CONTROL AND LEFT BRAKE LIGHT WERE ALL INOPERABLE, SO I TOOK THE VEHICLE BACK INTO THE DEALER ON 4/26/04. DEALER FOUND THAT THE CLOCK SPRING WAS NOT MAKING CONTACT, SO THEY HAD TO DEACTIVATE THE AIRBAG AGAIN TO REMOVE THE STEERING WHEEL AND REPLACE THE CLOCK SPRING; FOR THE REAR BRAKE LIGHT, THE DEALER HAD TO REPLACE THE BULB ELEMENT VEHICLE WAS IN THE DEALER FOR TWO DAYS AND THEY HAD TO PAY FOR A RENTAL CAR FOR ME AGAIN, *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086132August 4, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CHECK ENGINE LIGHT WAS ON AGAIN! AVING PROBLEMS WITH THE ENGINE WHILE DRIVING; IT WILL SURGE AND BUCK. T IDLE, VEHICLE WOULD NOT ADVANCE FORWARD ONCE FOOT WAS REMOVED FROM BRAKE. OOK VEHICLE INTO THE DEALER; DEALER REPLACED THE CATALYTIC CONVERTER MONITOR SENSOR AGAIN!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086134August 4, 2004
SEATS:FRONT ASSEMBLY:RECLINER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:WINDSHIELD, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
(1) CE LIGHT ON AGAIN (2) VEHICLE NOT IDLING NORMALLY (3) VEHICLE NOT ADVANCING FROM STOP (4) SMELL BURNING OIL FROM ENGINE WHEN SHUT OFF, NO VISIBLE OIL LEAK FOUND ON DRIVEWAY (5) RATTLING FROM LF OF THE VEHICLE; SPEED OF RATTLING DIRECTLY RELATED TO SPEED OF VEHICLE; STARTS AROUND 25 MPH. (6) DRIVER'S SEAT LURCHES FORWARD ON SEAT TRACK WHEN BRAKING; ONLY OCCURS WITH LIGHTER WEIGHT DRIVERS. TOOK VEHICLE TO DEALER FOR THE 30K MILE CHECK & TO HAVE THEM ADDRESS THE ISSUES. DEALER DID THE FOLLOWING - ISSUES 1-4: ENGINE COVERED IN OIL UPON INSPECTION (SECOND OIL LEAK); LEAK COMING FROM THE FRONT COVER & OIL PAN; DEALER REPLACED THE FRONT COVER GASKET, OIL PAN GASKET, VALVE COVER GASKETS, UPPER INTAKE GASKETS, & OIL FILTER; DEALER REPLACED THE CATALYTIC CONVERTER MONITOR SENSOR AGAIN (THIRD TIME). ISSUE 5: DEALER DID NOT HEAR NOISE COMING FROM LF OF VEHICLE; HEARD A NOISE FROM REAR OF VEHICLE; REAR LIFT DOOR LATCH LOOSE; ADJUSTED/OILED IT. ISSUE 6: DEALER COMPARED PROBLEM WITH OTHER ESCAPES; FOUND TO BE A NORMAL CONDITION OF POWER DRIVER'S SEAT TO HAVE SOME PLAY IN IT (THIS IS VERY UNSAFE; SEAT LURCHES FORWARD 1-2IN WHEN BRAKING; I'M A SHORT FEMALE WHO STRUGGLES TO SIT A MIN OF 10IN FROM THE SW FOR THE AB; MOVING ME FORWARD ANOTHER 1-2IN IN A CRASH IS NOT SAFE). DEALER FOUND FRONT BRAKE PADS/ROTORS BELOW SPECS; STATED THAT THIS IS NORMAL FOR 30K MILES; SEEMS TOO SOON. SEVERAL COMPLAINTS FILED TO NHTSA REGARDING EXCESSIVE BRAKE/ROTOR WEAR. VEHICLE WAS IN THE SHOP 7/16-7/23. DEALER PAID FOR A RENTAL CAR (THIRD TIME). PICKED UP VEHICLE & DROVE IT OFF LOT; HEARD RATTLING FROM THE LF OF VEHICLE. TOOK IT BACK & A MECHANIC WENT ON TEST DRIVE WITH ME, HEARD NOISE. TOOK IT BACK & INSPECTED VEHICLE TOGETHER. I NOTICED THE WEATHER STRIPPING ON THE LEFT SIDE OF THE WINDSHIELD WAS CRACKED & DETACHING FROM VEHICLE. HAD BEEN SLAPPING OUTSIDE OF APILLAR WHEN DRIVING, MAKING NOISE. DEALER STATED THEY WOULD ORDER NEW PART & I'D HAVE TO BRING VEHICLE BACK AGAIN TO HAVE IT INSTALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086124August 3, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CDS WERE REPEATEDLY STICKING IN THE 6-DISC CD CHANGER; STICKING IN ALL SIX SLOTS. TOOK VEHICLE INTO DEALER. A NEW CD PLAYER WAS ORDERED AND INSTALLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086126August 3, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF STICKING DURING OPENING.CLOSE OPERATION; VEHICLE WAS TAKEN INTO DEALER AND INTERMITTENT OPERATION WAS VERIFIED; FAULTY SUN ROOF SWITCH WAS CAUSING THE PROBLEM; NEW SWITCH WAS ORDERED AND INSTALLED. *AK AT THE SAME TIME, THE COOLANT LIGHT KEPT COMING ON AND OFF; NO LEAKS FOUND; PROBLEM NEVER IDENTIFIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086127August 3, 2004
STEERING:RACK AND PINION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT CAME ON; TOOK VEHICLE INTO DEALER; FOUND A FAULTY CATALYTIC CONVERTER MONITOR SENSOR; ORDERED PART (10/02/03) TOOK VEHICLE IN AGAIN ABOUT A WEEK LATER TO HAVE NEW SENSOR INSTALLED, AND AN ENGINE OIL LEAK WAS FOUND; RACK AND PINION UNIT WAS LEAKING; UNIT WAS REPLACED, AND WAS STILL FOUND TO BE LEAKING SO A THIRD UNIT WAS INSTALLED (10/14/03). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086128August 3, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CHECK BATTERY LIGHT COMES ON INTERMITTENTLY WHEN STARTING THE VEHICLE AND WHILE DRIVING THE VEHICLE; TOOK VEHICLE INTO DEALER; DEALER REPLACED THE ALTERNATOR. EMERGENCY BRAKE LIGHT ON DASHBOARD COMES ON AND STAYS ON REGARDLESS OF WHETHER THE EMERGENCY BRAKE IS ENGAGED; TOOK VEHICLE INTO DEALER; DEALER REPAIRED THE SHORT TO GROUND IN THE BRAKE LAMP CIRCUIT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086129August 3, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TOOK VEHICLE TO DEALER FOR REPAIR OF THE SUN ROOF. COMPLAINT WAS ALREADY ON FILE. ALSO, DEALER REPLACED THE BATTERY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082413July 22, 2004
ELECTRICAL SYSTEM
2002 FORD ESCAPE WAS PARKED IN DRIVEWAY AT MY RESIDENCE FOLLOWING RETURNING RENTLA MOVIES AT APPROXIMATELY 11:30 PM ON 6/30/2004. AT APPROXIMATELY 6:00 AM ON 7/1/2004, I WAS AWAKENED BY THE CAR ALARM. LOOKING AT THE CAR FROM THE BALCONY OUTSIDE THE BEDROOM WINDOW, I COULD SEE THICK DARK SMOKE COMING FROM UNDER THE HOOD. I TOOK THE CAR KEYS AND MANUALLY UNLOCKED THE VEHICLE TO GET THE HOOD RELEASE. AS SOON AS THE DOOR WAS UNLOCKED, THE ALARM SILENCED. I THEN OPENED THE HOOD AND AS SOON AS I DID THE WIRING HARNESS ON THE DRIVER'S SIDE FIREWALL BURST INTO FLAME. I RAN INTO THE GARAGE AND GOT A FIRE EXTINGUISHER AND PUT OUT THE FIRE. AFTER THE FIRE WAS OUT, I COULD HEAR A STRONG ELECTRICAL HUM. AT THAT POINT I WENT BACK THE GARAGE AND GOT TOOLS TO REMOVE THE POSITIVE BATTERY TERMINAL. AS SOON AS TERMINAL WAS REMOVED THE SOUND CEASED. THE CAR WAS LATER TOWED TO STEPP BROTHERS LINCOLN MERCURY WHERE IT REMAINS AS OF TODAY. STEPP BROTHER HAS ORDERED A NEW WIRING HARNESS IN ORDER TO DIAGNOSE THE PROBLEM AND IT IS STILL ON BACK ORDER. *JB PHONE INTERVIEW UPDATE (NOV. 7, 05) FORD DID THE REPAIR UNDER WARRANTY AND KEPT THE OLD PARTS; THEY SAID THE FIRE WAS DUE TO AN ABS SENSOR SHORTED OUT. MR. EVERMON ALSO SAID THAT HE HAD TO FILL THE MASTER CYLINDER THREE TIMES SINCE HE PURCHSED THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10082253July 20, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
HIGH REVVING WHEN IN DRIVE,NEUTRAL,PARK. RPM UP TO 4. NOTICED WHEN AT STOP LIGHTS THAT IT WAS REVVING VERY HIGH, PULLED OVER AND PUT IT IN PARK AND THE CAR WILL REV TO 4. I HAVE REPORTED THIS PROBLEM OVER 6 TIME TO FORD DEALERSHIPS IN VALENCIA, CA. AND PALMDALE, CA. THEY ALWAYS SAY THEY NO WHAT THE PROBLEM IS AND THEY FIX IT WITH NO CHARGE, HOWEVER IT ALWAYS COMES BACK. I HAVE ALL MY SERVICE REPAIRS DOCUMENTED. I HAVE TAKEN MY COMPLAINT TO THE FORD CUSTOMER SERVICE DEPT. AND THEY HAVE PUT ME IN TOUCH WITH THE DISTRICT SERVICE MANAGER, HOWEVER, HAS NEVER CONTACTED ME. I DON'T KNOW WHAT ELSE TO DO. FOR A WHILE MY 16 YEAR OLD WAS DRIVING IT AND MY CONCERN FOR AN ACCIDENT WAS GREAT. SHE DOES NOT DRIVE IT ANYMORE. PLEASE ADVISE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083263July 20, 2004
ENGINE AND ENGINE COOLING
THE VEHICLE STILL STALLS AFTER AUTOMATIC TRANSMISSION RECALL, 04V176000, REPAIR WAS PERFORMED. THE DEALERSHIP WAS CONTACTED AND INDICATED THAT DID ALL THEY CAN DO. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082266July 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
INTERMITTENT PROBLEM. VEHICLE WILL START BUT WILL NOT IDLE. WILL STALL UNLESS GAS IS APPLIED AT ALL TIMES. WILL STALL IF DECELERATING. FIRST TIME PROBLEM OCCURRED, POWER RELAY SEARCH WAS ADDRESSED. THEN PCM RECALL WAS APPLIED, AND PROBLEM HAPPENED AGAIN. NOW DEALER SAYS AIR BYPASS VALVE NEEDS TO BE REPLACED. CAR HAS 42,000 MILES ON IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081260July 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
POWER TRAIN SLIPPING. THIS WILL BE THE SECOND TRANSMITTION FOR THIS 3 YEAR OLD CAR. THE FIRST WENT OUT AT 30,000 AND NOW THE OTHER ONE IS GOING. THE VEHICLE IS HIGH MILEAGE, BUT IT IS ONE OWNER AND 90% OF THE MILES ARE HIGHWAY MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073682July 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
DRIVER PUT THE VEHICLE INTO PARK AND WITHOUT WARNING VEHICLE SURGED FORWARD. THIS CAUSED CONSUMER TO LOSE CONTROL OF THE VEHICLE, AND HIT SOME OBJECTS HEAD ON INSIDE OF THE GARAGE BEFORE STOPPING. THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES. CONSUMER WILL HAVE THE VEHICLE TOWED TO THE DEALERSHIP.*AK THE DRIVER WAS IN THE PROCESS OF PLACING GEAR FROM DRIVE TO PARK WHEN VEHICLE LURCHED FORWARD. UPON IMPACT, THE SHIFTER IS BETWEEN PARK AND DRIVE. *LA
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10081623July 9, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
WHEN ACCELERATING OR DECELERATING VEHICLE HESITATED AND OR STALLED. RECALL 94V165000 WAS ISSUED. HOWEVER, VEHICLE'S MILEAGE PREVENTED VEHICLE TO BE INCLUDED IN THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080549July 7, 2004
EQUIPMENT
1)2002 FORD ESCAPE DIED WHILE DRIVING. CONTROL OF THE STEERING AND BRAKES WAS LOST. )THIS HAS HAPPENED ON TWO OCCASIONS. TWO DIFFERENT FORD SERVICE CENTERS ARE UNABLE TO IDENTIFY THE PROBLEM. I FEEL THIS VEHICLE IS UNSAFE TO DRIVE. I COULD BE IN AN ACCIDENT IF IN ANY TRAFFIC AND AM UNABLE TO RECOVER THE VEHICLE. 3)BOTH FORD DEALERSHIPS WERE UNABLE TO DETECT THIS FAILURE ON THEIR DIAGNOSTIC EQUIPMENT. I CONTACTED FORD CUSTOMER RELATIONS AND WAS TOLD TO HAVE THE CAR TOWED TO THE DEALERSHIP NEXT TIME THIS HAPPENS. SERVICE DEPARTMENT NOTIFIED ME THERE IS A ATSB FOR A PCM REPROGRAM, BUT DID NOT PERFORM THIS REPAIR BECAUSE HE CANNOT GUARANTEE THAT IT WILL FIX THE PROBLEM. I HAVE ALL DOCUMENTATION FROM THE SERVICE DEPARTMENTS REGARDING THESE COMPLAINTS AND "REPAIRS".*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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