Ford Escape Complaints (2004)

499 consumer complaints on file.

#10256265January 25, 2009
VISIBILITY:REAR WINDOW WIPER/WASHER
WENT TO PULL CAR OUT OF GARAGE AND FOUND THAT THE REAR WINDOW HAD EXPLODED. FOUND PARTS OF THE WINDOW MORE THAN 20 FEET FROM CAR. THE CAR HAS NOT BEEN DRIVEN FOR A COUPLE OF DAYS. NOTHING HAD FAILED OR HIT THE WINDOW TO HAVE CAUSED THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256132January 23, 2009
SEAT BELTS, AIR BAGS
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR WOULD CONSTANTLY ILLUMINATE ON THE INSTRUMENT PANEL. THE AUTO SHOP REPLACED THE SEAT BELT PRE-TENSIONER CONNECTORS AT THE COST OF $480.48. THERE HAD BEEN NO OTHER FAILURES SINCE THE REPAIR. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 91,731. UPDATED 02/24/09. *LJ UPDATED 02/26/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255406January 17, 2009
VISIBILITY:REAR WINDOW WIPER/WASHER
REPORTING AN EXPLODING BACK WINDOW ISSUE ON A 2004 FORD ESCAPE. ONCE IN 2005 AND NOW AGAIN IN 2009. THE ONLY THING BOTH TIMES HAD IN COMMON WAS THE RUNNING OF THE REAR WINDOW DEFROSTER. FORD HAS NO RECALLS OR BULLETINS AND WILL NOT PAY FOR SECOND REPAIR AS IT IS OUT OF WARRANTY. I AM CONCERNED FOR THE SAFETY OF PEOPLE DRIVING THESE VEHICLES AND PASSENGERS THEY MAY HAVE. THERE IS NO REASON FOR THIS TO HAPPEN ONCE BUT TWICE IS NOT ACCEPTABLE. I WAS GIVEN NOTHING FOR MY TROUBLE AND THEY ARE NOT RESEARCHING THIS DEFECT. OH WAIT, I GOT A FREE OIL CHANGE. THE DEALERSHIP I WAS DEALING WITH WAS AWESOME...BUT THE CORRESPONDENCE FROM FORD MOTOR LEAVES A LOT TO BE DESIRED! SOMEONE NEEDS TO CHECK INTO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255417January 17, 2009
VEHICLE SPEED CONTROL
THROTTLE CABLE WOULD NOT RETURN TO IDLE POSITION WHILE AT HIGHWAY SPEED. HAVE HAD NUMEROUS PROBLEMS WITH THROTTLE AND RELATED COMPONENTS RECENTLY VEHICLE HAS BEEN TOWED 3 TIMES IN TWO WEEKS BECAUSE THROTTLE BECOMES STUCK WIDE OPEN AND IS HAZARDOUS TO DRIVE. RECALL ON THROTTLE CABLE WAS COMPLETED 3 YEARS PRIOR. BOTTOM LINE IS $1,000 PLUS DOLLARS LATER ON A FOUR YEAR OLD VEHICLE WITH 60,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254173January 7, 2009
SERVICE BRAKES, HYDRAULIC
THE BRAKES ON MY 2004 FORD ESCAPE, WHICH ONLY HAS 23,000 MILES ON IT, STARTED SQUEALING, AND I WAS HAVING TO PUSH A LITTLE HARDER THAN USUAL. ON DECEMBER 26, 2008 MY HUSBAND TOOK THE VEHICLE TO THE SHOP TO HAVE THE BRAKES CHECKED, INSTEAD OF NEW BRAKE PADS, WHICH WERE CURIOUSLY IN GOOD CONDITION, WE ARE GOING TO NEED NEW FRONT DISCS, FRONT AND BACK CALIPERS, AS WELL AS BRAKE PADS. WE WERE ABLE TO AFFORD THE BRAKE PADS AS WELL AS THE RIGHT FRONT DISC AT COST OF 400 DOLLARS BUT WE ARE GOING TO NEED TO SHELL OUT ANOTHER 400.00 PLUS TO REPAIR THE REST. THE WAIT WOULDN'T BE SO BAD IF I DIDN'T NEED THE ESCAPE TO TRANSPORT MY DAUGHTER BACK AND FORTH TO SCHOOL EVERY DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247480November 2, 2008
VISIBILITY
I HAVE A 2004 FORD ESCAPE THE REAR WINDOW BLEW OUT WHILE THE CAR WAS PARKED. THIS IS THE SECOND TIME ON THE ESCAPE THAT THIS HAS HAPPENED TO ME PERSONALLY. I HAVE NUMEROUS FRIENDS THAT HAVE HAD THE SAME PROBLEM WITH THESE REAR WINDOWS. I WONDER IF THERE IS A DESIGN FLAW WITH THE REAR WINDOW? VERY DANGEROUS. I HAVE THE WINDOW COMPANY COMING TO REPLACE ANOTHER WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237875August 12, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT AIR BAG WARNING LIGHT ILLUMINATED AND BLINKED THREE TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THERE WAS A SHORTAGE IN THE SEAT BELT SENSOR. IN THE EVENT OF A CRASH, THE AIR BAGS WOULD NOT DEPLOY. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. AS OF AUGUST 12, 2008, THE VEHICLE HAS NOT BEEN REPAIRED AND REMAINS AT THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237899August 12, 2008
SUSPENSION
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE PULLING INTO THE DRIVEWAY AT A LOW SPEED, THE BOLT ON THE PASSENGER SIDE LOWER CONTROL ARM ROTTED/RUSTED FROM THE INSIDE. THE DEALER STATED THAT THERE WERE NO RECALLS FOR THIS FAILURE. THE VEHICLE HAS A THREE YEAR/36,000 MILE WARRANTY. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. THE FAILURE MILEAGE WAS 51,000. UPDATED 09/09/08 *BF UPDATED 09/09/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235483July 23, 2008
AIR BAGS
STARTING APPROXIMATELY ONE WEEK AGO, THE AIRBAG LIGHT IS ON CONSTANTLY IN MY 2004 FORD ESCAPE, INDICATING THAT THE AIRBAG WILL NOT DEPLOY IN CASE OF AN ACCIDENT WHEN IT IS NEEDED. I CALLED RAMSEY FORD, WHERE I BOUGHT THE CAR, DESCRIBED THE PROBLEM AND MADE AN APPOINTMENT WITH THEM. THEY COULD NOT FIT IT INTO THEIR SCHEDULE UNTIL YESTERDAY. THEY PERFORMED A DIAGNOSTIC TEST THAT INDICATED THAT BOTH SEAT BELT CONNECTORS SHOULD BE REPLACED AT A COST OF $332.27. THEY DID NOT HAVE THE PARTS IN STOCK, BUT TOLD ME THAT THE AIRBAG WOULD NOT WORK DURING A CRASH. I PAID $42.50 FOR THE DIAGNOSTIC. BEING FORCED TO WAIT UNTIL PARTS ARRIVED, BUT WORRIED THAT THE AIRBAG WOULD NOT WORK IF NEEDED, I RESEARCHED AND FOUND OUT THAT THIS IS A VERY COMMON PROBLEM WITH THE FORD ESCAPE AND MANY PEOPLE ARE DRIVING ON THE ROADS WITH NO AIRBAG PROTECTION. IF THIS SAFETY HAZARD IS SO PREVALENT IN THESE VEHICLES, THERE SHOULD BE A RECALL BY FORD TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234963July 20, 2008
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
FORD ESCAPE 2004 IDLING PROBLEMS WITH ONLY 39,000 MILES ENGINE STARTS TO MISFIRE WHILE RUNNING ON THE HIGHWAY AT 40 MILES AN HOUR. WHILE IDLING IT ALSO MISFIRE KEEPING THE ENGINE UNSTABLE. HAVE TAKING IT TO THE MECHANICS FOR ELECTRONIC DIAGNOSIS AND SOME TELL ME IT IS THE ENGINE GASKET THAT HAS TO BE REPLACED. HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234865July 18, 2008
AIR BAGS
AIR BAG WARNING LIGHT LIT. FORD DEALER HAD A SERVICE BULLETIN TO CHANGE WIRING HARNESS FOR $415 WIRING FOR SAFETY EQUIPMENT SHOULD NOT FAIL IN 4 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233912July 7, 2008
SEAT BELTS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 FORD ESCAPE WITH GEAR SELECTOR AND AIRBAG WARNING LIGHT ISSUES. CONSUMER STATES THAT MECHANIC DETERMINED THAT THERE WAS A FAULTY WIRING HARNESS FOR THE FRONT SEAT BELTS. HE GAVE THE OK TO REPLACE THE WIRING HARNESS. *KB THE GEAR SELECTION AT THE BASE OF THE STEERING COLUMN DID NOT LIGHT UP AT NIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231546June 18, 2008
TIRES:VALVE, EQUIPMENT ADAPTIVE/MOBILITY
VALUE STEM FAILURE. I TWO FAIL ON ME IN TWO DAYS THE TIRES WHERE BROUGHT FROM GOODYEAR TIRE ON WILLIAMSBURG ROAD IN RICHMOND VA THE FIRST WAS SAT MAY 24 2008 HAD TO REPLACE THE TIRE THE OTHER MAY 26 ONLY REPLACE STEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229600June 2, 2008
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 35 MPH, THE ACCELERATOR CABLE LINKAGE SNAPPED AND THE VEHICLE WAS LEFT WITH THE ENGINE THROTTLE WIDE OPEN. THE CONTACT HAD TO SHIFT INTO NEUTRAL, SHUT OFF THE ENGINE, AND COAST TO A STOP. THE VEHICLE WAS TOWED TO A DEALER AND THE ACCELERATOR CABLE, CRUISE CONTROL, THROTTLE BODY, AND ROLL CABLE WERE REPLACED AT THE COST OF $430. NHTSA CAMPAIGN ID NUMBER 04V574000 (VEHICLE SPEED CONTROL: CABLES) WAS REFERENCED. THE CURRENT MILEAGE WAS 43,900 AND FAILURE MILEAGE WAS 43,800. UPDATED 07/08/08. *BF THE CONSUMER STATED THE RECALL WAS NOT DONE CORRECTLY BACK IN JAN 2005, BECAUSE OF THE FAILURE HE EXPERIENCED IN MAY 2008. THE CONSUMER WAS INFORMED THE RECALL WAS COMPLETED. UPDATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227892May 15, 2008
WHEELS:RIM
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT SHE HAD TO PUT AIR IN HER TIRES EACH WEEK BECAUSE THEY WOULD CONSTANTLY DEFLATE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY INFORMED HER THAT THE FAILURE WAS WITH THE TIRES. THE TIRE MANUFACTURER ADVISED HER TO CALL NATIONAL TIRE AND BATTERY (NTB) AND HAVE THEM INSPECT THE TIRES. NTB STATED THAT THE FAILURE WAS NOT THE TIRES, BUT RATHER WITH THE RIMS. THE FAILURE HAS NOT YET BEEN IDENTIFIED AND THE FAILURE HAS BEEN OCCURRING SINCE OCTOBER 10, 2005. THE FAILURE MILEAGE WAS 11,000 AND CURRENT MILEAGE WAS 38,800. UPDATED 6/9/08 *CN UPDATED 06/09/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221758March 19, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
MY CRUISE CONTROL STOPPED WORKING AFTER I HAD A 30,000 MILE CHECK UP AT THE BOB DAVIDSON FORD DEALERSHIP. I EMAIL FORD AND GOT A RESPONSE TO TAKE THE CAR TO THE DEALERSHIP FOR A DIAGNOSIS TEST. I TOOK THE CAR TO BOB DAVIDSON AND FOUND IT WOULD COST ME $123.00 FOR THE DIAGNOSE AND THE COST WOULD NOT BE APPLIED TO ANY REPAIRS. I DO NOT HAVE $123.00 FOR THEM TO TELL ME I HAVE A PROBLEM THE PROBLEM IS THE ENGAGE LIGHT COMES ON, BUT THE SPEED TROTTER DOES NOT ENGAGE TO KEEP THE SET SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221645March 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TRANSMISSION FAILURE AT 65K MILES. TRANS FLUID FLUSHED BY FORD @ 30K MILES. CAR IS LESS THAN 3 YEARS OLD AND ALMOST EVERY MILE IS ON A FLAT EASY INTERSTATE HIGHWAY. I ASKED FOR ASSISTANCE, FORD TOLD ME TO GO FLY A KITE. I ALSO INFORMED FORD THAT THEY LOST AN ENTIRE FAMILY'S FUTURE PURCHASES OF ANY FORD PRODUCT / SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220417March 7, 2008
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHEN APPROACHING A RED LIGHT OR STOP SIGN AT 15 MPH, THE VEHICLE ACCELERATES. THE VEHICLE WAS TAKEN TO THE DEALER FOR NHTSA CAMPAIGN ID NUMBER 04V574000 (VEHICLE SPEED CONTROL:CABLES). AFTER THE REPAIR, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THEY TEST DROVE THE VEHICLE, BUT WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER INFORMED THE MANUFACTURER THAT THE FAILURE COULD NOT BE DUPLICATED AND THE RECALL IS ONLY REPAIRED ONCE; THEREFORE, THE CONTACT WOULD NEED TO PAY FOR ANY ADDITIONAL REPAIRS. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220265March 6, 2008
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 20 MPH, THE SIDE VIEW MIRROR ON THE PASSENGER SIDE EXPLODED AND GLASS SHATTERED EVERYWHERE. THERE WAS NO IMPACT OR CRASH. THE CONTACT BELIEVED THAT THE ELECTRICAL SYSTEM CAUSED THE EXPLOSION; HOWEVER, THE DEALER DISAGREED. THE DEALER PLACED A NEW MIRROR ON THE VEHICLE AND THE CONTACT PAID APPROXIMATELY $330 FOR THE REPAIR. THE PURCHASE DATE, POWERTRAIN, AND TRANSMISSION TYPE WERE UNKNOWN. THE CURRENT MILEAGE WAS 13,406 AND FAILURE MILEAGE WAS 13,366.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211328December 10, 2007
PARKING BRAKE
THIS IS THE SECOND TIME THE BUTTON ON THE EMERGENCY BRAKE ON MY 2004 FORD ESCAPE LIMITED EDITION HAS BROKE. THE FIRST TIME WAS FIXED UNDER WARRANTY, THIS TIME FORD IS REFUSING TO FIX IT FOR FREE. THIS IS SAFETY EQUIPMENT THAT HAS FAILED TWICE ON A SUV THAT IS LESS THAN 3 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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