Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11232823July 17, 2019
ELECTRICAL SYSTEM
AROUND 4-6 TIMES IN THE PAST 8 MONTHS THE CAR STALLS OUT WHEN I AM AT A COMPLETE STOP. IT FLASHES A MESSAGE TO RESTART THE CAR. EACH TIME THIS HAPPENED I PUT THE CAR IN PARK AND RESTARTED THE ENGINE. THIS HAS SO FAR BEEN EFFECTIVE. I REPORTED THIS TO THE DEALERSHIP BUT THEY TOLD ME THERE WAS NOTHING THEY COULD DO SINCE THEY COULD NOT REPLICATE THE PROBLEM. I ATTACHED A PICTURE OF THE RESTART MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231473July 12, 2019
ENGINE
BOUGHT CAR IN 7/18 WITH 33000 MILES ON IT. DROVE IT FOR 8000 . THEN EXPERIENCED A CLOUD OF GRAY SMOKE AND ROUGH RUNNING UPON STARTING AFTER CAR WAS PARKED FOR 2 DAYS. ALSO A LOUD CLUNK WHEN REVERSING MORE THAN 3 FT. ALSO INFO PANEL STATED THAT AN OIL CHANGE WAS NEEDED. CALLED DEALER AS HAD 2000 MORE MILES TO GO BEFORE THE NEXT SCHEDULED OIL CHANGE. WAS TOLD TO IGNORE INFO SCREEN AND KEEP ORIGINAL OIL CHANGE SCHEDULE. 4 TO 5 DAYS LATER THE CHECK ENGINE LIGHT CAME ON AND TOOK CAR TO DEALER. DEALER STATED THAT THE HEAD GASKET IS LEAKING ANTIFREEZE INTO THE CYLINDERS AND MOTOR NEEDS TO BE REPLACED. UNDER WARRANTY AND WAS PROMISED TO HAVE IT FIXED BY MID JULY, 2019. NOW DEALER STATES IT COULD BE MUCH LATER THAN THAT. I HAD TO CALL FORD CORPORATION CUSTOMER SERVICE TO GET ANY TYPE OF REPLACEMENT VEHICLE AS DEALER STATES HE DOESN'T HAVE ANYTHING AVAILABLE (PROBABLY DUE TO BACKLOG OF ESCAPE BLOWN HEAD GASKETS). HAVE RESEARCHED ONLINE AND FOUND MANY TESTIMONIALS RE: THIS SAME ISSUE . IS IT TIME FOR FORD TO MAKE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230657July 10, 2019
ENGINE
HAPPENED TWICE. REPAIRED FIRST TIME WITH A NEW TURBO COOLER. 2000 MILES LATER SAME THING HAPPENED AGAIN. WHILE DRIVING, THE ENGINE LIGHT CAME ON AND SAID TO PULL OVER NOW. THE ENGINE SHUTDOWN TOTALLY AND I MANAGED TO COAST INTO A PARKING LOT. CAR WAS ON A COUNTY STREET GOING 40 MILES/HR. IT WAS REPAIRED WITH A TOTALLY NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229340July 3, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
AS AN UPDATE TO MY PREVIOUS COMPLAINT, THE CAR HAS NOW BEEN IN THE SHOP AT FORD TWICE. THE FIRST TIME, THE "FIXED" THE ISSUE ON THE SAME DAY- THEY REPLACED A SENSOR THAT THEY SAID WAS BAD AND THAT WE SHOULD HAVE NO MORE PROBLEMS. THE NEXT MORNING, THE SAME OVERHEATING MESSAGE APPEARED AND THEN AGAIN LATER THAT DAY. GOT CAR IMMEDIATELY TO THE SAME FORD DEALERSHIP. IT HAS BEEN ONE WEEK SINCE DROPPING IT OFF. THE FIRST DAY, THE SERVICE ADVISOR CALLED AND SAID THEY HAD TO REACH OUT TO FORD TECHNICIANS BECAUSE THEY HAD NO IDEA WHAT ELSE IT COULD BE BESIDES THE SENSOR. TODAY, WE RECEIVED A CALL FROM FORD AND WAS TOLD THEY HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM. SUPPOSEDLY ONE OF THE TECHNICIANS HAS DRIVEN THE CAR 30 MILES AND HAS HAD NO ISSUES. WE HAVE MULTIPLE VIDEOS AND SHARED THEM VIA TEXT WITH THE SERVICE ADVISOR THAT SHOWED THE MESSAGE WE WERE RECEIVING. THIS HAS HAPPENED 3 TIMES NOW, IN TRAFFIC WHILE TRYING TO ACCELERATE, THE "HIGH ENGINE TEMPERATURE STOP SAFELY" SUDDENLY APPEARS AND THE ENGINE BASICALLY SHUTS DOWN, LEAVING YOU UNABLE TO STOP SAFELY AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228638July 1, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING SPACE AND PRESSING THE BRAKE PEDAL, THE VEHICLE DID NOT STOP CAUSING THE VEHICLE TO CRASH INTO TWO PARKED VEHICLES. DURING THE INCIDENT, NO INJURIES WERE REPORTED AND NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WILLIS FORD (15 N. DUPONT BLVD SMYRNA DE.). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11228776July 1, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR HAD A MISFIRE SHORTLY AFTER I BOUGHT IT, THEY REPLACED SOME PARTS IN 2017, THEN MY AIR CONDITIONER QUIT RUNNING COLD, THE DEALERSHIP REPLACED A COUPLE PARTS IN 2018, NOW IN 2019, THE ENGINE MISFIRES AGAIN LEADING TO AN ENTIRE ENGINE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222781June 26, 2019
STRUCTURE:BODY
REAR TAILGATE IS GOING OUT OF ALIGNMENT AND FORD WANTS TO CHARGE ME A FEW HUNDRED DOLLARS TO GET FIX AND MY VEHICLE HAS NEVER BEEN IN A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221405June 20, 2019
UNKNOWN OR OTHER
THE REAR LIFTGATE IS POWERED AND CAN BE ACTIVATED BY PASSING A FOOT UNDER THE BUMPER, TRIGGERING A SENSOR TO OPEN OR CLOSE IT. ON TWO SEPARATE OCCASIONS, WHEN LOADING GROCERIES INTO THE REAR OF THE VEHICLE, MY FOOT INADVERTENTLY PASSED UNDER THE BUMPER, TRIGGERING THE LIFTGATE TO CLOSE AND FORCEFULLY HITTING ME IN THE HEAD AND NECK, INJURING ME. ON BOTH OCCASIONS, ONCE MAKING CONTACT WITH ME, THE LIFTGATE CONTINUED PUSHING DOWN WHILE I SCRAMBLED TO HOLD IT FROM CLOSING AND MOVE MYSELF OUT OF THE WAY. IT DID NOT AUTOMATICALLY LIFT OFF OF ME WHEN IT CAME INTO CONTACT WITH MY BODY. I AM A GROWN MAN. IF THIS HAPPENED TO A TEEN, CHILD, OR PERSON OF SMALL STATURE, SIGNIFICANT INJURY COULD OCCUR AS THE LIFTGATE CONTINUES TO FORCEFULLY CLOSE. IF THIS IS THE CORRECT ACTION OF THE FUNCTION, IT IS FLAWED DESIGN. IF IT SHOULD LIFT OFF AFTER MAKING CONTACT WITH SOMETHING, IT IS MALFUNCTIONING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11221292June 19, 2019
ELECTRICAL SYSTEM, ENGINE
WHEN PULLING OUT ONTO A BUSY HIGHWAY, THE CHECK ENGINE LIGHT AND SAFETY INFORMATION NOTIFICATION POPPED UP STATING THE ENGINE WAS AT AN UNSAFE TEMPERATURE AND TO SAFELY PARK RIGHT AWAY. THE ENGINE THEN BEGAN TO STUTTER AND SHUT DOWN WITHIN SECONDS. THE CAR HAD JUST BEEN STARTED ONLY MINUTES BEFORE AND THE ENGINE TEMPERATURE WAS NOT HOT. WE ADDED COOLANT TO THE "MAX" AND THE CAR CRANKED UP AND RAN OKAY. THE NEXT MORNING, UPON STARTING THE CAR THE SAFETY NOTIFICATION POPPED UP IN THE DASHBOARD IMMEDIATELY AND THE ENGINE DID THE SAME THING. AFTER RESEARCH AND SPEAKING WITH OUR MECHANIC, WE BELIEVE THE COOLANT TEMPERATURE SENSOR IS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221308June 19, 2019
ELECTRICAL SYSTEM
MY ESCAPE HAS THE LIFT GATE THAT OPENS AUTOMATICALLY WITH THE WAVE OF A FOOT. A FEW MONTHS AGO (DEC. 2018 I THINK) I WAS LOADING MY GROCERIES INTO THE BACK OF THE VEHICLE WHEN UNEXPECTEDLY, THE LIFT GATE CRASHED DOWN ON MY HEAD AND THEN CONTINUED TO CLOSE. I HAD TO DROP TO THE GROUND TO KEEP IT FROM CLOSING ON ME BECAUSE IT WOULDN'T STOP. IT HURT TERRIBLY BUT I DIDN'T FEEL IT NECESSARY TO GO THE ER. I CALLED FORD AND A REPORT WAS TAKEN AND I WAS TOLD TO TAKE IT TO A DEALER SERVICE DEPARTMENT BUT I WASN'T ABLE TO TAKE IT IN AT THE TIME. LAST WEEK, I WAS AGAIN AT THE GROCERY STORE AND A YOUNG MAN WAS LOADING MY GROCERIES WHILE I STOOD AND WATCHED. FORTUNATELY, I SAW IT COMING THIS TIME BEFORE THE LIFT GATE CRASHED DOWN ON HIS HEAD AND I WAS ABLE TO PUSH THE BUTTON ON THE LIFT GATE TO STOP IT. I KNEW I HAD TO DEAL WITH IT THEN. I HAVE A TWO YEAR OLD GRANDSON WHO COULD BE DECAPITATED IF IT CLOSED ON HIM. YESTERDAY, I TOOK MY CAR TO THE DEALER I BOUGHT IT FROM AND JUST HEARD FROM THE SERVICE DEPARTMENT. TURNS OUT WHEN A FOOT IS DETECTED BY THE SENSOR; IF THE LIFT GATE IS OPEN, IT CAUSES IT TO CLOSE. THERE IS NO SENSOR TO MAKE IT STOP IF THERE'S A BODY IN THE WAY. PER MY SERVICE MAN, THERE'S NO WAY TO DISABLE THE FEATURE. IT IS UNACCEPTABLE TO HAVE A LIFT GATE THAT CAN COME DOWN UNEXPECTEDLY AND CRUSH OR DECAPITATE ANYONE WHO HAPPENS TO BE STANDING UNDER IT. THIS IS A MAJOR DESIGN FLAW THAT HAS ALREADY HURT ME AND HAS THE POTENTIAL TO BE DEADLY TO MY GRANDCHILD. I HAD REALLY LIKED THIS CAR TIL I REALIZED WHAT A HAZARD THE LIFT GATE IS. I HOPE YOU CAN REMEDY THIS PROBLEM FOR US ALL BEFORE SERIOUS INJURY OCCURS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11221093June 18, 2019
UNKNOWN OR OTHER
MY 2017 FORD ESCAP HAS HAD PROBLEMS STARTING BUT THAT'S NOT IT, IT ALSO FEELS LIKE A TRANSMISSION PROBLEM ALSO MY 2017 FORD ESCAPE HAS 30 UCODES ACCORDING TO LAWLEY FORD AND KIA IN SIERRA VISTA ARIZONA ALSO THE 2017 FORD ESCAPE STALLED ON ME WHILE I WAS DOING 60MPH AND THE CAR IS A DANGER TO ME AND OTHERS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219945June 14, 2019
ENGINE
ON FREEWAY, PASSING ANOTHER VEHICLE THE CHECKING ENGINE LIGHT BEGAN TO FLASH, WHILE ACCELERATING THE VEHICLE BEGAN TO SHAKE AND THE LOST POWER CAUSING VEHICLE TO SLOW ABRUPTLY. THIS CREATED A HAZARDOUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219802June 13, 2019
ENGINE
I HAVE BEEN ON THE HIGHWAY AT LEAST 12 TIMES NOW, DOING THE SPEED LIMIT, WHICH IS 80 MPH, WHEN THE ENGINE SUDDENLY SHUTS DOWN! I GET A WARNING ON MY DASH SAYING ENGINE FAULT SERVICE NOW. THIS HAS HAPPENED WHEN I'VE BEEN USING CRUISE CONTROL, & WHEN I HAVEN'T. MANY TIMES IT HAS HAPPENED WHEN I'VE JUST PASSED A SEMI I'M THE PASSING LANE & THE CAR SHUTS OFF! SCARY AS HELL! I HAVE TO IMMEDIATELY GET BACK INTO THE FAR RIGHT LANE, & PULL OFF ON THE SHOULDER! THE STEERING & BRAKES STILL WORK, BUT I HAVE NO POWER! ONE OF THESE DAYS, SOMEONE IS GOING TO KILL ME, BECAUSE I WON'T BE ABLE TO GET OVER SOON ENOUGH! I BOUT THE CAR WITH 12,000 MILES ON IT & THE FORD CERTIFIED PREOWNED WARRANTY ON IT. THE SAME MONTH I BOUGHT THE CAR, IT HAD DIED ON ME 2 TIMES ON THE HIGHWAY ALONG WITH OTHER PROBLEMS. IT HAS NOW HAPPENED AT LEAST 12 TIMES, BUT IT'S ONLY THE 3RD TIME I'M THE SHOP FOR THIS, BECAUSE IT TAKES FOREVER TO GET AN APPT. & THE DEALERSHIP IS 100 MILES R/T FROM ME. THERE ARE OTHER ELECTRICAL ISSUES GOING ON WITH THE CAR THEY'VE HAD TO FIX ALSO. BUT THEY'VE NEVER GOTTEN THE CAR TO DUPLICATE WHAT IT DOES TO ME ON THE HIGHWAY & APPARENTLY EVEN THOUGH I SHOW THEM PICS OF MY SPEED & THE ENGINE FAILURE NOTICE, THEY DON'T HAVE A CLUE & SEEM TO CARE LESS! I'VE NOW BEEN WITHOUT MY CAR & IN A RENTAL FOR A TOTAL OF 1 MONTH NOW & MY CAR ONLY HAS 26,000+ MILES ON IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218245June 6, 2019
UNKNOWN OR OTHER
I GET A THUMPING/BANGING ON THE FLOOR ON THE CAR WHILE DRIVING OVER 40MPH. IT STARTED AFTER MY FIRST OIL CHANGE. I TOOK IT IN AND THEY KEPT IT OVERNIGHT. SAID THAT THE 'SCREWS' USED ARE JUNK AND THEY GET LOOSE OR BREAK. I HAVE HAD MY CAR IN A FEW TIMES TO HAVE THE UNDERPINNING REATTACHED, TIGHTENED DOWN, WHICH HELPS FOR A LITTLE BIT. THIS WEEK WHEN I TOOK IT IN THEY SAID THERE WAS NOTHING LOOSE BUT THE MECHANIC SAID THAT WHEN IT HEATS UP THE UNDERPINNING WILL SAG AND CATCH AIR WHILE DRIVING. IT WAS 10 AM, 86 DEGREE AND I WAS GOING 40MPH. EXPERIENCING THE ISSUE. SERVICE ADVISOR SAID THERE WAS NOTHING THAT COULD BE DONE. AT HIGHER RATES OF SPEED (ON THE HIGHWAY) IT IS A VERY NOTICEABLE ISSUE. FOR PEOPLE NOT EXPECTING THE KNOCKING/BANKING ON YOUR FEET IT IS QUITE UNSETTLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218389June 6, 2019
VEHICLE SPEED CONTROL
HAD A CRASH YESTURDAY,PULLED INTO BUSINESS, APPLIED BRAKES,DID NOT WORK CAR STARTED ACCELERATING COULD NOT STOP,BRAKE S DID NOT WORK,CRASHED INTO BUILDING,,CAR GOT TOWED,15 THOUSAND DOLLAR DAMAGE MY INS.HAS TO PAY,PLUS THE CORNER OF BUILDING.POLICE REPORT SAID,FAILED TO STOP,I COULD NOT.THIS SHOULD HAVE NEVER HAPPENED,CONTACTED FORD,WITH NO AVAIL. HAVE FRACTURED RIBS,PLENTY OF BRUISING, AND MY NECK HURTS.ITS A 2017 FORD ESCAPE,WICH I BOUGHT NEW. I'M AFRAID OF DRIVING IT AGAIN,WHAT IF IT HAPPENS AGAIN,AND I WOULD HURT SOMEONE ELSE.FORD SHOULD BE RESPONSIBLE FOR THIS MATTER,NOW I HAVE TO BUY ANOTHER CAR,I WILLNOT DRIVE THE SAME CAR AGAIN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11217572June 3, 2019
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED, BUT FELT HARD AND FAILED TO STOP THE VEHICLE. IN ADDITION, THERE WAS AN ABNORMAL SQUEALING NOISE EMERGING FROM THE STEERING WHEEL. WHEN THE BRAKE PEDAL WAS PUMPED, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260, (678) 364-3673) WHERE IT WAS DIAGNOSED THAT THERE WAS RUST ON THE BRAKES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210310May 28, 2019
ELECTRICAL SYSTEM, ENGINE
WHEN STOPPED AT STOP SIGN THE VEHICLE WILL COMPLETELY SHUT DOWN AND YOU HAVE TO SHIFT VEHICLE INTO PARK AND RESTART. THIS HAPPENS WHEN YOU TAKE YOU FOOT OFF THE BRAKE AND THE ENGINE IS SUPPOSED TO RESTART BUT DOESN'T. TYPICALLY IT IS VERY CONFUSING FOR DRIVER AND OTHER CARS ARE EXPECTING YOU TO CONTINUE THROUGH INTERSECTION BUT YOU CAN'T BECAUSE YOU HAVE TO RESTART. CAN LEAD TO POTENTIALLY PUTTING IN REVERSE INSTEAD OF NORMAL DRIVING CAUSING ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208172May 17, 2019
UNKNOWN OR OTHER
FORD ESCAPE HAS POWER ASSIST TAILGATE FEATURE WHICH OPENS AND CLOSES TAILGATE. ADDITIONAL FEATURE INCLUDES SENSOR UNDER REAR BUMPER WHICH DETECTS FOOT MOVEMENT, THEN OPENS, OR CLOSES THE TAILGATE, AFFORDING OPERATOR THE ABILITY TO OPEN, OR CLOSE TAILGATE BY MOVING FOOT ACROSS VISUAL PATH OF SENSOR. TAILGATE HAS PROPENSITY TO CLOSE FROM OPEN POSITION WHILE LOADING OR UNLOADING REAR CARGO AREA. ALTHOUGH TAILGATE WILL STOP WHEN IT ENCOUNTERS RESISTANCE, AS IN A PERSON STANDING BEHIND VEHICLE, A PERSON WITH HANDS FULL AND TURNING AWAY FROM VEHICLE AT SAME TIME, CAN HIT THEIR HEAD ON CLOSING TAILGATE. THIS HAS HAPPENED TO ME SEVERAL TIMES, INCLUDING ON APRIL 11, 2017, RESULTING IN A SERIOUS GASH ACROSS MY FOREHEAD. OLDER INDIVIDUALS SHOULD BE WARNED OF THE POSSIBILITY OF TAILGATE SENSOR DETECTING FOOT MOVEMENT AND ACTIVATING TAILGATE CLOSURE WHILE PERSON IS LOADING OR UNLOADING CARGO AREA. TURNING UNEXPECTEDLY AND STRIKING HEAD ON EDGE OF TAILGATE GENERATES FORCE STRONG ENOUGH TO KNOCK AN OLDER PERSON DOWN, RESULTING IN FURTHER INJURY. VEHICLE IS STATIONARY WHEN ENCOUNTERING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11208094May 16, 2019
FUEL/PROPULSION SYSTEM
THE MPG OF THIS CAR HAS BEEN INFURIATINGLY BAD SINCE I BOUGHT IT TWO YEARS AGO. I KEPT THINKING IT WAS JUST A NORMAL DIFFERENCE BETWEEN THE SPECS AND REAL LIFE DRIVING, BUT I AM NOT GETTING ANYWHERE CLOSE TO THE 25 MPG COMBINED THAT IS ADVERTISED ON THE STICKER. I AM AT 17.4 COMBINED, AND ITS NEVER BEEN ANY BETTER THAN THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207557May 14, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
8000 MILES. THE AUTO START STOP SYSTEM WILL NOT RESTART AFTER STOPPING. IT HAS NOT RESTARTED AFTER STOPPING IN INTERSECTION TO MAKE LEFT TURN. ALSO AFTER STOPPING AT STOP SIGNS AND STOP LIGHTS. AND WHEN STOPPED ON A HILL AT A STOP SIGN, THE VEHICLE WILL NOT RESTART, AND ROLLS OUT INTO THE STREET WITH NO POWER BRAKES OR POWER STEERING. A TRULY UNSAFE CAR. DEALER FINDS NO CODES AND CANNOT DUPLICATE, SO WILL NOT SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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