Ford C-Max Service Bulletins (2016)
140 manufacturer communications on file.
- September 5, 2016•Document ID: 10109056Service Bulletin/Repair InstructionsSERVICE BRAKES; WHEELS
- Mfr Comm. #:
- SSM 46053
- Date Added:
- August 1, 2017
- Manufacturer:
- FORD
SummarySome 2017 Focus and C-Max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. This may be due to the brake caliper spring becoming dislodged and rubbing the wheel. The Brake Rotor Cover Removal Process on PTS states tools are not to be used when tearing/removing the rotor covers which could damage the wheel or dislodge brake components. In addition, turn each tire/wheel by hand after the rotor cover removal to verify there is no contact/rubbing between the brake caliper components and wheels.
Associated Products (4)Associated Documents - September 2, 2016•Document ID: 10109054Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SSM 46048
- Date Added:
- August 1, 2017
- Manufacturer:
- LINCOLN
SummarySome 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may have DTCs U3000:04, B108E:12 and/or U1A00:87 present in the APIM. If these DTCs are present and no other symptoms are reported by the customer, then clear the DTCs and retest. If the DTC(s) do not return then no further repairs should be attempted. If one or more DTCs return as current faults and/or the customer reports other symptoms, then refer to Workshop Manual, Section 415-00 for further diagnostics. The SYNC version can be confirmed via OASIS.
Associated Products (22)2017 Ford Edge2017 Ford Explorer2017 Ford F-2502017 Ford Fusion2017 Ford Transit Connect2017 Lincoln MKC2017 Lincoln MKZ2016 Ford C-Max2016 Ford Edge2016 Ford Expedition2016 Ford F-1502016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Mustang2016 Ford Taurus2016 Ford Transit2016 Lincoln MKC2016 Lincoln MKS2016 Lincoln MKT+ 2 moreAssociated Documents - August 30, 2016•Document ID: 10092578Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); POWER TRAIN
- Mfr Comm. #:
- 16B35
- Date Added:
- February 23, 2017
- Manufacturer:
- FORD
SummaryCERTAIN 2016-2017 MODEL YEAR C-MAX AND FUSION ENERGI VEHICLES - REPROGRAM POWERTRAIN CONTROL MODULE.
Associated Products (4)Associated Documents - August 26, 2016•Document ID: 10092572Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 46032
- Date Added:
- February 23, 2017
- Manufacturer:
- FORD
SummarySOME 2016 C-MAX AND FOCUS ELECTRIC VEHICLES MAY EXHIBIT A FALSE ACTIVATION OF THE ALARM SYSTEM. A WORK AROUND UNTIL THE SOFTWARE IS UPDATED(4TH QTR. 2016), PROCEDURE IS AVAILABLE. 1. PUT THE VEHICLE IN PARK. 2. TAKE YOUR FOOT OFF THE BRAKE PEDAL AND KEEP IT OFF. 3. TURN THE VEHICLE OFF (PUSH BUTTON START/STOP. 4.EXIT VEHICLE AND LOCK THE DOORS TO ACTIVATE THE ALARM. NOTE: IF THE BRAKE IS TOUCHED AFTER TURNING THE KEY OFF THEN JUST TURN THE CAR ON AGAIN AND START THIS PROCEDURE AGAIN.
Associated Products (2)Associated Documents - August 18, 2016•Document ID: 10092556Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 46012
- Date Added:
- February 22, 2017
- Manufacturer:
- FORD
SummarySOME 2016 FOCUS, C-MAX, FIESTA, EXPEDITION, AND NAVIGATOR VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A CONDITION IN WHICH THE SIRIUS SATELLITE CHANNEL GUIDE CATEGORY BUTTONS MAY NOT RESPOND WHEN SELECTED AND A LOADING MESSAGE IS DISPLAYED CONTINUOUSLY. TO CORRECT THIS CONDITION REPROGRAM THE AUDIO CONTROL MODULE (ACM) WITH LATEST CALIBRATION USING IDS RELEASE 101.05 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 19C107 AND REFER TO SECTION 10 OF THE SLTS MANUAL FOR APPLICABLE LABOR OPERATIONS. THE SYNC VERSION CAN BE DETERMINED VIA OASIS.
Associated Products (5)Associated Documents - August 18, 2016•Document ID: 10092555Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; EQUIPMENT
- Mfr Comm. #:
- SSM 46011
- Date Added:
- February 22, 2017
- Manufacturer:
- FORD
SummarySOME 2015-2017 FOCUS/C-MAX/ESCAPE VEHICLES EQUIPPED WITH ONE TOUCH UP FEATURE. THE 2016-2017 WORKSHOP MANUAL SECTION 501-11 WAS UPDATED 8/2016 WITH REVISED DIAGNOSTICS, THE 2015 WSM UPDATES WILL FOLLOW LATER. REFER TO THE 2016-2017 WSM REVISED DIAGNOSTICS FOR ANY OF THE FOLLOWING CONCERNS: ONE-TOUCH UP FEATURE IS INOPERATIVE, WINDOW DOOR GLASS DOES NOT TRAVEL FULLY TO EITHER OPEN/CLOSED POSITION,AND WINDOW BOUNCES BACK CONCERNS. AT THE BEGINNING OF PINPOINT TEST E, CARRY OUT THE INITIALIZATION PROCEDURE ON THE SUSPECT POWER WINDOW, BEFORE CONTINUING THE PINPOINT TEST. REFER TO: POWER DOOR WINDOW INITIALIZATION - VEHICLES WITH: ONE-TOUCH OPEN AND CLOSE FRONT WINDOWS (501-11 GLASS, FRAMES AND MECHANISMS, GENERAL PROCEDURES).
Associated Products (9)Associated Documents - August 3, 2016•Document ID: 10092402Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 45968
- Date Added:
- February 21, 2017
- Manufacturer:
- FORD
SummarySOME 2016 ESCAPE/MKC/FIESTA/F150/EXPEDITION/NAVIGATOR/MUSTANG /TRANSIT/FOCUS/C-MAX/MKX/TAURUS/MKS/FLEX/MKT/EDGE AND 2017 ESCAPE/EXPLORER/MKC/FUSION AND MKZ VEHICLES EQUIPPED WITH SYNC 3 MIGHT EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. ENGINEERING IS AWARE OF THIS POSSIBILITY AND IT IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORTATION MODE. IT IS BENEFICIAL TO EXTENDED BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. IF THE VEHICLE SHOULD EXHIBIT A BLANK SCREEN OR OTHER SYNC SYMPTOMS AFTER IT HAS BEEN TAKEN OUT OF TRANSPORT MODE, REFER TO WORKSHOP MANUAL, SECTION 415-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
Associated Products (18)Associated Documents - July 27, 2016•Document ID: 10091222Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB16-0100
- Date Added:
- February 10, 2017
- Manufacturer:
- FORD
SummarySOME 2017 FUSION PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV) BUILT ON 5/9/2016 AND THROUGH 6/14/2016 AND 2016 C-MAX PHEV VEHICLES BUILT ON 4/27/2016 AND THROUGH 6/14/2016 MAY EXHIBIT A NO-START CONDITION, ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0AA4. REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST LEVEL USING THE INTEGRATED DIAGNOSTIC SYSTEM (IDS) SOFTWARE 101.02 OR LATER. THE SECONDARY ONBOARD DIAGNOSTIC MODULE C (SOBDMC) WILL AUTOMATICALLY UPDATE IF IT IS NOT AT THE LATEST CALIBRATION LEVEL. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.
Associated Products (2)Associated Documents - July 18, 2016•Document ID: 10091425Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 45939
- Date Added:
- February 13, 2017
- Manufacturer:
- FORD
SummarySOME 2016 C-MAX ENERGI AND FOCUS ELECTRIC VEHICLE BUILT ON OR BEFORE 4/18/2016, MAY HAVE 12-VOLT AND/OR HIGH VOLTAGE BATTERY WITH A LOW STATE OF CHARGE AND/OR AN INTERMITTENT BATTERY DRAW. REPROGRAM THE TELEMATICS CONTROL UNIT (TCU) TO THE LATEST CALIBRATION USING IDS RELEASE 101.02 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 14G229 AND 12561D04 LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL.
Associated Products (2)Associated Documents - July 1, 2016•Document ID: 10091267Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 45918
- Date Added:
- February 11, 2017
- Manufacturer:
- FORD
SummarySOME 2016-2017 FORD/LINCOLN VEHICLES WITH SYNC 3 MAY SEE A NAVIGATION FAULT MESSAGE APPEAR ON THE MAP ON THE HOME SCREEN OR A SYSTEM LOCK UP WHEN THE PHONE IS CONNECTED. APPLINK MAYBE INOPERATIVE, OR THE SYSTEM MAY PERFORM RANDOM REBOOTS DURING AN IGNITION CYCLE WITH THE PHONE CONNECTED. DETERMINE IF THE CUSTOMER HAS AN ANDROID PHONE WITH THE BASEBALL APPLICATION MLB.COM AT BAT INSTALLED. IF THE CUSTOMER DOES NOT HAVE THIS APPLICATION LOADED THEN PROCEED TO THE WSM, SECTION 415-00 FOR NORMAL DIAGNOSIS. IF THE CUSTOMER DOES HAVE THIS APPLICATION LOADED VERIFY IF THE VERSION IS 5.1.3 OR LOWER ON THE ANDROID PHONE. IF THE ANDROID PHONE WITH MLB.COM AT BAT HAS VERSION 5.1.3 OR LOWER PLEASE RECOMMEND THAT THEY UPDATE THEIR APP TO VERSION 5.2 OR HIGHER AND RETEST FOR THE CUSTOMER SYMPTOM. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
Associated Products (26)2017 Ford C-Max2017 Ford Escape2017 Ford Expedition2017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Mustang2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator2016 Ford C-Max2016 Ford Edge2016 Ford Escape2016 Ford Expedition2016 Ford F-1502016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Mustang+ 6 moreAssociated Documents - July 1, 2016•Document ID: 10091230Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 45917
- Date Added:
- February 10, 2017
- Manufacturer:
- FORD
SummarySOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON NON-NAVIGATION VEHICLES. PERFORM THE FOLLOWING PROCEDURE TO RESOLVE. ENTER BEZEL DIAGNOSTICS PER WORK SHOP MANUAL (WSM) SECTION 415-00. SELECT TESTING SETTINGS FROM THE MENU. SCROLL DOWN AND PRESS CLEAR DR CALIB. PERFORM A DRIVE TEST FOR APPROXIMATELY 10 MINUTES, INCLUDE AT LEAST FOUR RIGHT TURNS AND FOUR LEFT TURNS WITH A VEHICLE SPEED OF AT LEAST 25 MPH. CONFIRM THAT GPS POSITION FOR NAVIGATION OR THE COMPASS FOR NON-NAVIGATION VEHICLES IS FUNCTIONING PROPERLY. ENGINEERING IS AWARE OF THIS CONCERN. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. MONITOR OASIS FOR FUTURE UPDATES.
Associated Products (28)2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Lincoln MKC2017 Lincoln MKZ2017 Lincoln Navigator2016 Ford C-Max2016 Ford Escape2016 Ford Expedition2016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Fusion+ 8 moreAssociated Documents - July 1, 2016•Document ID: 10091229Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SSM 45916
- Date Added:
- February 10, 2017
- Manufacturer:
- FORD
SummarySOME 2016 FORD AND LINCOLN VEHICLES EQUIPPED WITH SYNC 3 AND NAVIGATION ALONG WITH A VALID PAID SUBSCRIPTION TO SIRIUS TRAVEL LINK MAY NOT DISPLAY SIRIUS TRAVEL LINK FUEL PRICES. REPLACING COMPONENTS WILL NOT RESOLVE THE CONDITION AND IS NOT RECOMMENDED AT THIS TIME. ENGINEERING IS CURRENTLY INVESTIGATING. IN THE INTERIM, THE FOLLOWING STEPS WILL RESET THE SYSTEM. POSITION THE VEHICLE OUTDOORS IN OPEN SKY. DISCONNECT THE BATTERY FOR 5 MINUTES. RECONNECT THE BATTERY AND START THE VEHICLE. SELECT SIRIUS TRAVEL LINK THEN FUEL PRICES. FUEL PRICE INFORMATION MAY NOT DISPLAY FOR UP TO 15 MINUTES WHILE THE SYSTEM IS UPDATING. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. MONITOR OASIS FOR FUTURE UPDATES.
Associated Products (14)Associated Documents - June 6, 2016•Document ID: 10081010Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM-45866
- Date Added:
- September 24, 2016
- Manufacturer:
- FORD
Summary2013-2016 FOCUS/C-MAX - REMOTE KEYLESS ENTRY (RKE) PROGRAMING CONCERNS
Associated Products (8)Associated Documents - May 13, 2016•Document ID: 10078990Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SSM-45821
- Date Added:
- August 30, 2016
- Manufacturer:
- FORD
SummarySIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1
Associated Products (78)2016 Ford C-Max2016 Ford Edge2016 Ford Escape2016 Ford Expedition2016 Ford F-1502016 Ford Flex2016 Ford Focus2016 Lincoln MKC2016 Lincoln MKS2016 Lincoln MKT2016 Lincoln MKX2016 Lincoln MKZ2016 Lincoln Navigator2015 Ford C-Max2015 Ford Edge2015 Ford Escape2015 Ford Expedition2015 Ford F-1502015 Ford F-2502015 Ford F-350+ 58 moreAssociated Documents - May 9, 2016•Document ID: 10078984Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- SSM-45809
- Date Added:
- August 30, 2016
- Manufacturer:
- LINCOLN
SummarySYNC 3 ACCESSORY PROTOCOL INTERFACE MODULE (APIM) DTCS U3000 OR B108E OR U1A00
Associated Products (18)Associated Documents - May 5, 2016•Document ID: 10078980Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); EQUIPMENT
- Mfr Comm. #:
- SSM-45800
- Date Added:
- August 30, 2016
- Manufacturer:
- FORD
SummaryREMOVE WATER OR MOISTURE BEFORE REMOVING THE SOBDMC FUSE COVER
Associated Products (12)Associated Documents - April 5, 2016•Document ID: 10183749Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 16B10
- Date Added:
- December 7, 2020
- Manufacturer:
- FORD
SummaryIn some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
Associated Products (49)2016 Ford C-Max2016 Ford E-1502016 Ford E-2502016 Ford E-3502016 Ford E-4502016 Ford Edge2016 Ford Escape2016 Ford Expedition2016 Ford Explorer2016 Ford F-1502016 Ford F-2502016 Ford F-3502016 Ford F-4502016 Ford F-5502016 Ford F-6502016 Ford F-7502016 Ford Fiesta2016 Ford Flex2016 Ford Focus2016 Ford Fusion+ 29 moreAssociated Documents - March 23, 2016•Document ID: 10205015Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB160050
- Date Added:
- December 20, 2021
- Manufacturer:
- FORD
SummaryEnergi - Malfunction Indicator lamp (MIL) with diagnostic trouble code (DTC) P0C27 AND/OR P0C28
Associated Products (2)Associated Documents - March 23, 2016•Document ID: 10075280Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 16-0050
- Date Added:
- June 22, 2016
- Manufacturer:
- FORD
SummaryENERGI - MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0C27 AND/OR P0C28 ISSUE Some 2016 Fusion Energi and C-Max Energi vehicles may exhibit a MIL with DTC P0C27 and/or P0C28. ACTION Reprogram the powertrain control module (PCM) and the hybrid powertrain control module (SOBDMC) to the latest calibration using IDS release 99.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.
Associated Products (2)Associated Documents - March 1, 2016•Document ID: 10204994Service Bulletin/Repair InstructionsVISIBILITY; EQUIPMENT; ELECTRICAL SYSTEM; STRUCTURE; STEERING
- Mfr Comm. #:
- Service
- Date Added:
- December 20, 2021
- Manufacturer:
- FORD
SummaryOnline automotive service information system for March 2016
Associated Products (29)2016 Ford C-Max2016 Ford Edge2016 Ford Escape2016 Ford F-1502016 Ford Fiesta2016 Ford Fusion2016 Ford Mustang2016 Ford Transit2016 Lincoln MKC2015 Ford C-Max2015 Ford Edge2015 Ford F-1502015 Ford Fiesta2015 Ford Focus2015 Ford Fusion2015 Ford Mustang2015 Lincoln MKC2014 Ford C-Max2014 Ford Edge2014 Ford Focus+ 9 moreAssociated Documents