Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11363998October 12, 2020
AIR BAGS, SEATS
MY HUSBAND WAS DRIVING AND THE HEADREST POPPED OPEN AS IF HE HAD AN ACCIDENT. HE WAS DRIVING ON A HIGHWAY IN THE MIDDLE OF A CITY, STAYED IN ONE LANE. THERE WAS NO ACCIDENT OR SUDDEN STOP OR ANYTHING SIMULATING AN IMPACT. THE HEADREST HIT MY DAUGHTER IN THE HEAD CAUSING A HEADACHE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363188October 7, 2020
SEATS
FRONT PASSENGER SEAT HEADREST DEPLOYED ON IT'S OWN WHILE VEHICLE WAS PARKED.*DT*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361465September 28, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360819September 23, 2020
UNKNOWN OR OTHER
WHILE ENGINE RUNNING AND VEHICLE IN PARK THE DRIVER HEADREST ACTIVATED WITH A LOUD BANG STRIKING DRIVER IN BACK OF HEAD. ASIDE FROM A SORE NECK AND SLIGHT HEADACHE THE DRIVER WAS FINE. HOWEVER, IF THIS WAS TO HAPPEN DRIVING DOWN THE ROAD THIS WOULD HAVE BEEN HIGHLY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360484September 22, 2020
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211) WAS CONTACTED ON SEVERAL OCCASIONS AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360163September 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED KAYSER CHRYSLER CENTER OF SAUK PRAIRIE (866 PHILLIPS BLVD, SAUK CITY, WI 53583; (608) 643-8581) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT ON OCCASIONS THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE WOULD START ON THE SECOND ATTEMPT. ADDITIONALLY, THE VEHICLE STALLED ON SEVERAL OCCASIONS AT LOW SPEEDS CAUSING THE CONTACT TO TURN OFF AND RESTART THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359752September 18, 2020
FUEL/PROPULSION SYSTEM
RECALL V62 HAS BEEN PARTIALLY REPAIRED TWICE. MY VEHICLE CONTINUES TO SHUT OFF WHILE DRIVING- ALWAYS WHEN I AM GOING DOWN THE ROAD WITH MY CHILDREN IN THE CAR AND RANDOMLY SHUTS OFF- I LOSE POWER STEERING AND HAVE TO HOPE THAT IT DOESN'T CAUSE AN ACCIDENT. I HAVE COMPLAINED ABOUT THIS AND NOTHING HAS BEEN SOLVED YET. THIS ISSUE HAPPENS ALL THE TIME- NO SPECIFIC DAY- EVERYDAY. PLEASE ADDRESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355210September 15, 2020
SEATS
THE ACTIVE HEADREST RESTAINT DEPLOYED FOR NO REASON WHILE CAR WAS BEING DRIVEN. LOOKS LIKE THE PLASTIC HOLDING THE PIN FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353629September 8, 2020
SEATS
HEADREST DEPLOYED WITHOUT IMPACT - DEPLOYED WHILE VEHICLE RUNNING BUT IN PARK. LOUD POP AND SEAT HIT ME IN THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352847September 2, 2020
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL, WHEN THE VEHICLE FAILED TO START. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO START THE VEHICLE LATER. THE VEHICLE WAS TAKEN MT HOME CHRYSLER JEEP DODGE (2800 AMERICAN LEGION BLVD, MOUNTAIN HOME, ID 83647, 208) 580-1000), WHERE IT WAS DIAGNOSED WITH NEEDING THE TIMING COVER TO BE REPLACED. THE VEHICLE WAS TAKEN LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE LOCATED AT 222 S AUTO DR, BOISE, ID 83709, (208) 514-0835, WHERE IT WAS ALSO DIAGNOSED WITH NEEDING THE TIMING COVER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE FOR A SECOND TIME TO BE MADE AWARE OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE DEALER REPLACED THE FUEL PUMP RELAY. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE AND WAS TAKEN BACK TO DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351969August 29, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING IN MOTION MY VEHICLE STALLED IN THE MIDDLE OF A BUSY INTERSECTION, I THEN HAD TO COAST TO A STREET NEAR THE ROAD, TURN THE TRUCK OFF AND RESTART IT. NO CHECK ENGINE LIGHT WAS PRESENT. IT THEN HAPPENED AGAIN NEAR MY HOME, THIS WAS NO LONGER THAN A 3 MINUTE TIME SPAN FROM THE FIRST TIME IT HAPPENED. WEVE HAD THIS HAPPEN AT RANDOM TIMES THROUGH OUT THE YEAR. WEVE HAD A FUEL PUMP RELAY REPLACED IN JANUARY OF 2020 WHICH IS 7 MONTHS AGO AND THE SAME ISSUE IS OCCURING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351779August 28, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED WHILE AT A STOP LIGHT THE VEHICLE STALLED AND WAS RESTARTED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRIC SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED COURTESY CHRYSLER JEEP DODGE RAM TAMPA (9207 E. ADAMO DR, TAMPA, FL 33619, (813) 694-8784) AND IT WAS CONFIRMED THAT THE REMEDY PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, THERE WAS NO FURTHER ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS 113,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351842August 28, 2020
ENGINE
WHEN I FIRST STARTED MY CAR, I HEARD A WHINING NOISE THAT DIDN'T SOUND NORMAL, BUT WAS NOT OVERLY LOUD. ABOUT 5 MINUTES LATER (MAYBE LESS), AS I WAS TRAVELING DOWN A TOWN ROAD DOING 30MPH THE CAR SHUT OFF. MY ELECTRICAL SYSTEM STILL WORKED AS THE RADIO AND AIR CONDITIONING WERE ON. I PULLED INTO A DRIVEWAY OF A BUSINESS (WITHOUT POWER STEERING) AND PARKED. I WAS GOING TO CHECK TO SEE IF EVERYTHING LOOKED NORMAL AND SEE IF MAYBE THE FUEL PUMP RELAY HAD AN ISSUE. MY FUEL PUMP RELAY HAD PREVIOUSLY BEEN REPAIRED IN 2015 DUE TO NHTSA RECALL # 15V-115. HOWEVER, IN MAY 2019, THE CAR STOPPED RUNNING WHEN IT WAS DRIVING 70MPH DOWN AN INTERSTATE. I WAS INFORMED BY DODGE THAT THE FUEL PUMP RELAY WOULD NOT BE COVERED UNDER THE PREVIOUS RECALL FOR A SECOND TIME BECAUSE IT HAD EXPIRED AFTER 2 YEARS. IN NOVEMBER 2019, I RECEIVED ANOTHER RECALL NOTIFICATION FOR THE FUEL PUMP RELAY (NHTSA RECALL # 19V-813); HOWEVER, IT WAS INCOMPLETE BECAUSE PARTS WERE NOT AVAILABLE. WHEN I OPENED THE DOOR, I SMELLED BURNING RUBBER BUT DID NOT OBSERVE ANY SMOKE. AFTER I WAS ABLE TO POP THE HOOD, I SAW A SMALL FLAME IN THE AREA OF THE ALTERNATOR. I IMMEDIATELY GOT MY TWO CHILDREN (AGES 3 AND 6) OUT OF THE CAR AND CALLED 911. MY HUSBAND ARRIVED BEFORE THE FIRE TRUCK, BUT THE 911 OPERATOR TOLD US NOT TO TRY TO PUT OUT THE FIRE WITH THE FIRE EXTINGUISHER HE BROUGHT. THE CAR WAS A TOTAL LOSS BY THE TIME THE FIRE WAS PUT OUT BY FIREFIGHTERS. I'M JUST THANKFUL, FOR ONE, THAT MY CHILDREN AND I MADE IT SAFELY OUT OF THE CAR, AND FOR ANOTHER, THAT I DID NOT MAKE IT THE MILE AND A HALF LEFT TO HOME AND GET PARKED IN MY CARPORT BEFORE MY CAR CAUGHT FIRE. I WAS INFORMED OF NHTSA RECALL # 17V-435 RELATING TO ALTERNATOR FAILURE AND CAN'T HELP BUT WONDER, DUE TO THE LOCATION OF THE FLAME, IF MY VIN SHOULD'VE BEEN INCLUDED IN THAT RECALL, BUT WAS NOT.*DT*JB*DT*JB*DT*JB*DT*JB*DT *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11350824August 23, 2020
FUEL/PROPULSION SYSTEM
I AM FINANCING THIS VEHICLE AS OF 4 DAYS NOW, THERE ARE 2 OPEN RECALLS, 1. ALTERNATOR 2. FUEL PUMP RELAY (THAT HAS NOT BEEN SOLVED). MY PROBLEM IS MY DAILY DRIVER CAN STALL OUT AT ANY GIVING MOMENT!!! THAT CAN CAUSE INJURIES TO MYSELF AND/OR OTHERS. MY CAR WAS LEFT RUNNING (MAYBE 10 MINUTES TOPS) I PUT IT IN GEAR PULL AROUND MY AC GOES HOT, MY ABS AND TRACTION CONTROL LIGHTS FLASH ON MY DASHBOARD, I PULL OVER BEFORE GETTING ON THE MAIN ROAD, PLACE IT IN PARK AND TURN OFF THE VEHICLE, IT DID NOT TURN OVER NOR TURN IN THE IGNITION. I MAY BE OUT OF PLACE, BUT HOW CAN YOU CONTINUE TO SELL, IF RECALLS ARE NOT YET FIXED? I AM AFRAID TO GET ON THE HWY FOR WORK, I DRIVE 15MPH UNDER THE SPEED LIMIT. SINCERELY, A UPSET CUSTOMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350284August 19, 2020
POWER TRAIN
TL* THE CONTACT OWNED A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT KELLY JEEP CHRYSLER DODGE RAM (501 STATE AVE, EMMAUS, PA 18049) THE VEHICLE HAD CAUGHT ON FIRE WHILE THE MECHANIC WAS REPAIRING THE POWER CONTROL MODULE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT INFORMED THAT THE FIRE STARTED UNDER THE HOOD BY THE CONTROL MODULE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT PROVIDED. *BF FAILURE OCCURED ONCE ON AUGUST 2017, TWICE IN JULY OF 2019.*AS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11349603August 15, 2020
SEATS
THE PASSENGERS HEADREST WAS DEPLOYED WITHOUT WARNING. CAR WAS IN THE GARAGE WHEN THIS OCCURED. NO ONE WAS INJURED AND NO ACCIDENT OCCURED. THIS COULD HAVE CAUSED BODILY DAMAGE IF PASSENGER WAS IN PLACE. DODGE HAS INFORMED US THERE IS NO REPLACEMENT BECAUSE THEY DISCONTINUED THIS PART. PASSENGER SEAT NO LONGER SAFE BECAUSE NO REPLACE IS AVAILABLE. HEADREST SHOULDN'T DEPLOY ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348940August 12, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING THE CAR JUST SHUTS DOWN THE STEERING WHEEL GETS REALLY HARD AND POWERS OFF THE WHOLE CAR,IT HAPPENES A COUPLE OF TIMES BUT THE WORST ONE I WAS GOING 50MILES IN A BUSY STREET AND THIS HAPPENED ALMOST HAD A CAR ACCIDENT,THIS IS CONSTANTLY HAPPENING EVERYDAY SHE IS MY DAILY DRIVER AND I DRIVE SCARED ALL THE TIME .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343694August 6, 2020
SEATS
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD POPPING SOUND COMING FROM THE REAR OF THE VEHICLE. THE CONTACT CONTINUED DRIVING TO HER RESIDENCE. THE CONTACT STATED WHEN EXITING THE VEHICLE, SHE BECAME AWARE THE FRONT DRIVER SIDE HEADREST WAS GAPED OPEN. THE CONTACT CALLED MARMIE CHRYSLER DODGE JEEP RAM LOCATED AT 1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342964August 3, 2020
FUEL/PROPULSION SYSTEM
THERE HAS BEEN A RECALL ON THIS CAR FOR A FUEL PUMP RELAY THAT CAUSES STALLING. I'VE HAD THE STALLING PROBLEM FROM THE DAY I BOUGHT THE VEHICLE. I CALLED TO HAVE THE DEFECTIVE COMPONENT(S) REPLACED BACK IN DECEMBER OF 2019. IT'S AUG. 2020 NOW. I CALLED MY DEALER AND GOT THE SAME RESPONSE ' PARTS AREN'T AVAILABLE YET FOR THE RECALL'. 9 MONTHS SINCE WE WERE NOTIFIED OF THE RECALL. FAR FROM WHAT ANYONE WOULD CONSIDER 'A TIMELY REMEDY'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343011August 3, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO HERB CHAMBERS CHEVROLET OF DANVERS (90 ANDOVER STREET, MA-114, DANVERS, MA 01923, (978) 774-2000) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START AND ON OCCASIONS STALLED AND SHUTOFF WITH UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,900. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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