Dodge Durango Complaints (2021)

208 consumer complaints on file.

#11602329July 15, 2024
BACK OVER PREVENTION
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601623July 12, 2024
POWER TRAIN
The EPS system failed while driving, the steering wheel became very stiff and hard to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594116June 13, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Start/Stop feature says it is unavailable causing vehicle to not shut off when stopped as well as causing vehicle to give message saying Start/Stop feature unavailable due to hood open which then causes vehicle to shut off once stopped and requires vehicle to be shifted into park and restarted for message to come back on. This issue happens when driving and once stopped causes vehicle shut off in traffic causing huge safety concerns and issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591443May 30, 2024
EXTERIOR LIGHTING
My 2021 Durango is suffering from the a burnt out racetrack light. This is an manufacturer issue and is common across all Durango's with the racetrack tail light, I hope that Dodge issue a recall to fix this problem since it's this common, my vehicle is only 3 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590919May 27, 2024
ENGINE
I was on a road trip, this is the second time it happens. A small rock hit my a/c condenser causing the Freon to leak out. It happened 2 years ago after owning the car for a few days and had to pay over $1500 and happened again today. I have to bring it to the shop to see if I have the same issue. I just feels that I can’t be the only one this has happened to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590034May 21, 2024
AIR BAGS, STRUCTURE:BODY, LANE DEPARTURE: WARNING
unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589967May 21, 2024
EXTERIOR LIGHTING
In my 2021 Dodge Durango, I noticed my daytime running light on the drivers side was out. I thought that’s weird because I have had the car for less than 3 years. When I googled the problem to find the part to replace, I quickly learned there were thousands of complaints about the same problem. This part costs $1,400 for one single headlight replacement because it’s not possible to just replace a bulb. I called the dealership and they let me know that I can bring it in with a $250 fee for checking the problem. I will be required to pay the fee if it is not covered under warranty. In their words, if a fuse is loose or malfunctioning then I have to pay $250 plus however much it costs to fix the problem. If the headlight needs to be replaced then I do not have to pay the $250 fee because it’s apart of my 3 year/36,000 mile warranty. I cannot afford to pay $3,000 every two years for a set of new headlights when this seems like a major flaw in design along with thousands of customers reporting this is happening to them as well. I live in Washington state where it is dark, gloomy, and rainy throughout the entire year. I would consider daytime running lights a safety concern if not functioning properly on a daily basis and constantly needs to be repaired. My car never warned me or sent me a message that there was a problem. I had someone tell me who physically saw the issue. I attached screenshots of just one website with thousands of comments reporting the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589603May 20, 2024
STEERING, VEHICLE SPEED CONTROL
I WAS DRIVING 45 MPH WHEN MY VEHICLE TOLD ME PUT MY CAR INTO PARK. I LOST CONTROL OF MY STEERING AND CONTROL OF MY ABILITY TO PUT MY CAR INTO OR OUR OF GEAR. I HAD STARTED TO SLOW DOWN DUE TO LOSS OF CONTROLS AND MY CAR HALTED TO AN ADRUPT STOP AND WOULD NOT ALLOW ME TO HAVE ANY CONTROL OF ITS FUNCTIONS. DUE TO BEING IN TRAFFIC I ATTEMPTED TO THE VEHICLE IN PARK AND IT DID NOT ALLOW, I WAITED APPROXIMATELY 5 MIN, AT THAT POINT IT ALLOWED ME TO PUT THE VEHICLE IN PARK, I ATTEMPTED TO RESTART AND IT WOULD NOT ALLOW ME. AFTER WAITING APPROXIMATELY 10 MIN. I WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THE IGNITION MODULE WAS REPAIRED ON 6/13 AND A FEW DAYS LATER CUT OFF AFTER REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589326May 17, 2024
EXTERIOR LIGHTING
Driver side day headlight stopped working. Some in the warranty period and some out. A quick search online shows a lot of Durango owners having the same exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589207May 16, 2024
EXTERIOR LIGHTING
Drivers side daytime running light is out. Manufacturer defect plenty of dodge Durango vehicles are having the same common issue From 2021-2023 Durangos
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588795May 14, 2024
EXTERIOR LIGHTING
Driver's side daytime running light burned out after 3 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586094April 30, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Water accumulates in the rear light bar. This has caused the LEDs to start flickering. This could cause issues in traffic, especially at night if the LEDs are flickering or not working completely. This issue is well known in the Durango community. Mopar is also aware of this. I can always see some water in the light bar after every rain. This vehicle has not been inspected by anyone yet. There are no warning lights associated with this issue. I first noticed the water after owning the vehicle for about 1 year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585692April 28, 2024
EXTERIOR LIGHTING
The driver's side Daytime Running Lights (DRL) no longer operate. It is available for inspection. DRL have become a regular safety feature to improve visibility in daylight hours. I have not taken it to a dealer, as I do not want to be charged hundreds of dollars in "labor" for them to tell me it doesn't work. I have done research online in Forums and on YouTube, and have confirmed that there are numerous people with the same year, make and model who's driver's side DRL have stopped working just before or just after the 36,000/3 years. For example, my car has 46,000 miles on it when the DRL stopped working. Other's on the Forums who have had their vehicle inspected by the dealerships have confirmed that the entire light assembly needs to be replaced, at a cost of $1300, not including labor. There were no warning lamps or indications that the light went out, I saw my reflection in another car that was in front of me. There is no reason for an LED DRL to go bad after less than years and/or 46,000 miles and the owner then expected to buy a replacement part that costs $1300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585208April 25, 2024
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
April del 2022 manegava a velocidad mínima y kise frenar y no agarro bien los frenos y terminé pegándole a una moto enfrente de mi
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582282April 11, 2024
UNKNOWN OR OTHER
SOS Emergency notification service does not work. Unable to call or be located if an accident or emergency occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578160March 18, 2024
FUEL/PROPULSION SYSTEM, ENGINE
The component I am referring to is the fuel pump and fuel sending unit. The vehicle has starting issues, when starting it gives about 30 seconds of continues cranking before starting. Sometimes the vehicle will go through that cycle—unable to turn off at any point and eventually quit on its own. The only way to be replicated is roughly after being idle for 30 minutes- and then having the car turned off and on again. Or by happening randomly-at a stop light with the auto start feature turned on. This provides a hazard as there is moving traffic and the car can stall or not start in time. The vehicle is currently at the dodge dealership getting repaired however there are multiple complaints about this happening on many website forums. Unknown if the issues was reproduced by dealer, however they ran a test and determined the fuel pump was running lower than the specified PSI as per the manufacturer—but I never got the true reading. Unknown if the dealership went into detailed inspection of fuel pump. There are no warning lamp signs or any codes sent through the OBD II monitor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570955February 9, 2024
EXTERIOR LIGHTING
The liftgate light assembly (racetrack light) has defective gaskets which have allowed water to enter the assembly. The light now has a short resulting from the water and randomly flashes or goes out. This is troubling when following the vehicle as you cannot tell if it is a brake light coming on, hazards, or what the purpose of the random flashing light is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569121January 31, 2024
EXTERIOR LIGHTING
Water intrusion into the rear taillights causing LED assembly to burn out. This potentially renders the vehicle not visible to other drivers at night time without running lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562011December 27, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision service warning came on me vehicle when there was nothing near my car and the weather was only slight rain. Why hasn’t this issue been a recall when I’ve read dozens of other complaints for this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557760November 30, 2023
STRUCTURE
The contact owns a 2021 Dodge Durango. The contact stated that while driving at an undisclosed speed, he smelled a gasoline odor in the interior of the vehicle. As a result, the contact started to feel physically ill, potentially compromising his health. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V115000 (Structure), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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