Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10107102January 10, 2005
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, VEHICLE SPEED CONTROL:CABLES
COMPLAINT RECEIVED VIA E-MAIL. SINCE THE PURCHASE OF THIS SUV, I HAVE HAD TO BRING THE TRUCK IN FOR SERVICE FOR VARIOUS THINGS. RECOMMENDED SERVICE, A FUSE OUT OF PLACE/BATTERY RECALL, AND TODAY, JANUARY 8, 2005, FOR A DETACHED THROTTLE CABLE, WHICH PREVENTED ACCELERATION. I DISCOVERED THIS PROBLEM AS I WAS ATTEMPTING TO ACCELERATE AT A MAJOR INTERSECTION, AND OBVIOUSLY, I WAS STUCK IN THE MIDDLE OF THE ROAD. WE RECEIVED ASSISTANCE IN PUSHING THE TRUCK OFF OF THE ROAD, AND I CALLED GWINNETT PLACE DODGE. I EXPLAINED THE SITUATION, AND I WAS GIVEN THE PHONE NUMBER TO SW TOWING SERVICE. WE ALSO ATTEMPTED TO SPEAK WITH A MANAGER IN REGARD TO THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104383December 23, 2004
VEHICLE SPEED CONTROL
WHILE TRAVELING ABOUT 20 MPH PRESSED BRAKE TO STOP AT STOP SIGN THE ENGINE RACED FORA FEW SECONDS.CAR WAS VERY HARD TO STOP.TOOK CAR TO DEALER AND WAS TOLD, THERE WAS NOTHING THEY CAN DO WITHOUT SEEING THE PROBLEM!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096790December 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE SLIPPED OUT OF PARK WITHOUT WARNING. THE CONSUMER WAS ABLE TO GAIN CONTROL OF THE VEHICLE. *JB AN OCCUPANT OF THE VEHICLE WAS COMPLAINING ABOUT THE SEAT BELT NOT BEING LATCHED PROPERLY. THE CONSUMER OPENED THE DOOR AND REACHED IN TO BUCKLE THE CHILD SAFETY LATCH AND 8 SECONDS LATER THE VEHICLE STARTED TO ROLL BACKWARDS, TRAPPING THE CONSUMER BETWEEN THE DOOR AND THE GARAGE BAY DIVIDER. *SC *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10105174December 21, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER DROVE THE VEHICLE TO DEALER FOR ROUTINE MAINTENANCE. ALSO, CONSUMER INFORMED THE MECHANIC THAT A LOUD KNOCKING NOISE WAS COMING FROM THE FRONT WHILE DRIVING. MECHANIC DETERMINED THAT THE LEFT SIDE AND RIGHT SIDE UPPER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104288December 21, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, AIR BAGS:FRONTAL
I WAS RETURNING FROM A LUNCHEON WITH AN ESTIMATING FIRE MARSHALL FOR WEST VIRGINIA AND A NICHOLAS COUNTY DEPUTY SHERIFF. WHEN DRIVING HOME TO BRAXTON COUNTY I SUDDENLY FELT A SUDDEN JERK IN THE STEERING WHEEL, AND THEN BEGAN TO LOSE CONTROL OF THE VEHICLE. I STRUCK A GUARD RAIL HEAD ON, AND THE AIR BAGS FAILED TO DEPLOY. VEHICLE THEN ROLLED SEVERAL TIMES, ENTRAPPING ME INSIDE AND UPSIDE DOWN. IT WAS NOTED LATER THAT THE LEFT FRONT WHEEL HAD BROKEN LOOSE. NO OTHER VEHICLES WERE INVOLVED. I WAS TRANSPORTED TO BRAXTON COUNTY MEMORIAL HOSPITAL WHERE I WAS EXAMINED AND KEPT OVER NIGHT FOR OBSERVATION. I SUSTAINED NO BROKEN BONES, BUT SUFFERED SEVERAL CONTUSIONS WHICH CAUSED SEVER PAIN. DEALER WAS TOLD THE NEXT MORNING WHEN I WAS RELEASED FROM THE HOSPITAL, BUT WAS ONLY INTERESTED WHEN THE INSURANCE ADJUSTER WOULD BE HERE TO LOOK AT THE VEHICLE. IT IS A 2004 DODGE. DURANGE MANUFACTURED IN NOVEMBER 2003. I AM VERY UPSET AT THE DEALER AND THE MANUFACTURER OF THE VEHICLE DUE TO THE FACT THAT I WAS IN TO THE GARAGE ON DECEMBER 17TH FOR A RECALL ON THE POSITIVE BATERY CABLE TO BE FIXED DUE TO RUBBING ON THE UPPER CONTROL ARM. I RESPONDED TO THE RECALL NOTICE THE VERY DAY I RECEIVED IT. I ASK THE MECHANIC TO PUT THE VEHICLE ON THE HOIST, AND AT LEAST LOOK AT THE FRONT END COMPONETS, BUT WAS TOLD THAT IT WAS A 2004 MODEL, AND IT WAS NOT SUBJECT TO A RECALL CONCERNING THAT PROBLEM, AND THAT THEY WERE VERY BUSY. THANK YOU IN ADVANCE FOR YOU TIME IN THIS MATTER, AND I HOPE IT WILL PREVENT SOMEONE ELSE FROM HAVING THE SAME EXPERIENCE I DID, AND SAVE THEM THE PAIN AND SUFFERING I AM, OR THE POSSIBLITY OF BEING KILLED. I INVESTIGATED AUTOMOBILE FATALITIES OFTEN IN WEST VIRGINIA. I DON'T WANT MYSELF OR ANYONE ELSE TO BE A STATISTIC.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10104059December 18, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHEN USING THE SPEED CONTROL GOING DOWN A HILL IT WILL NOT HOLD BACK, IT WILL GAIN SPEED GOING DOWN HILL. THIS HAPPENS ALL THE TIME. I HAVE A 4.7 ENGINE IN THE 04 DURANGO. THIS IS A DANGEROUS CONDITION! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105020December 17, 2004
AIR BAGS:SIDE/WINDOW
THE CONSUMER WAS T-BONED BY ANOTHER VEHICLE ON THE MIDDLE, REAR SIDE AT 20 MILES PER HOUR. THE CURTAIN AIR BAGS DID NOT DEPLOY UPON IMPACT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10103835December 15, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL
WHILE BRAKING ANY SPEED VEHICLE ACCELERATED, CAUSING IT TO HIT A MAIL BOX. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10103867December 15, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. CONSUMER WAS UNABLE TO RESTART VEHICLE, AND HAD IT TOWED TO THE DEALER. MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102778December 12, 2004
EXTERIOR LIGHTING:FOG LIGHTS, EQUIPMENT
THE FOG LIGHTS, LOCATED IN THE BUMPER OF THE 2004 DODGE DURANGO IS DAMAGED WHEN DEBRIS (ROCKS) FROM THE ROAD WAY ARE KICKED UP. THE FOG LIGHTS ARE MADE OF GLASS BUT THE HEADLIGHTS ARE COVERED IN PLASTIC. LITTLE STONES WHERE KICKED UP BY TRUCKS WHICH BROKE BOTH FOG LAMPS COSTING 140 DOLLARS IN REPAIR FOR JUST DRIVING DOWN THE ROADWAY. I FEEL THIS IS A DEFECT IN THE CONSTRUCTION OF THIS VEHICLE BECAUSE THESE LAMPS ARE MADE OF GLASS WHICH CAUSED THEM TO BREAK AND NEEDED REPLACEMENT. THEY SHOULD BE COVERED WITH PLASTIC TO PREVENT THIS COSTLY REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102659December 11, 2004
UNKNOWN OR OTHER
I WAS CONTACTED IN JULY BY CHRYSLER WHO SAID THAT MY 04 DODGE DURANGO SLT HAD A "HOT BAKE PAINT PROBLEM." THE FEMALE REP. ASKED IF I HAD NOTICED ANY PAINT FADING OR OTHER PROBLEMS. I TOLD HER "NO, NOT YET." I WAS INSTRUCTED TO BRING THE TRUCK BACK TO USA DODGE ALSO KNOWN AS MACK DODGE AND RETURN IT FOR ANOTHER TRUCK. THE SAME LEASE AGREEMENT STILL IN EFFECT, THE NEW TRUCK WOULD HAVE TO BE MSRP TO MSRP. I ASKED WHY THEY JUST WOULD NOT REPAINT IT AND PUT US IN A LOANER, SHE SAID, "SIR WOULDN'T YOU LIKE A NEW TRUCK !" I SAID, "YES !", ALREADY HAVING ABOUT 5,000 MILES I WOULD BE STARTING THE MILEAGE CLOCK TO ZERO. THEN I ASKED HOW DO I KNOW THAT THE NEW TRUCK I PICK OUT WON'T HAVE THE SAME PROBLEM. I WAS TOLD THEY WOULD RUN THE VIN TO MAKE SURE. WELL I WAS NOT ABLE TO FIND ANOTHER TRUCK MSRP TO MSRP EVEN AFTER CHECKING A FEW DEALERSHIPS. THE TRUCK GAVE US PROBLEMS IN THE PAST, STALL, NO START, NO STORED CODES ETC. THEY EVEN BLAMED IT ON THE KEY FOB ONCE. AFTER WHAT'S BEEN ON THE NEWS I AM GLAD THEY BOUGHT ME OUT OF THE TRUCK. I PRAY TO GOD THAT MY WIFE & 3 KIDS NEVER GOT HURT AND I WILL PRAY THAT NO ONE ELSE DOES EITHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102666December 11, 2004
TIRES
THE GOODYEAR WRANGLER SR/A ON MY DODGE DURANGO (OEM) ARE A HORRIBLE AND DANGEROUS SUV TIRE. THESE TIRES HAVE NO TRACTION IN WET OR SNOW CONDITIONS, AND EVEN THOUGH THE SUV IS AWD, THE TIRES HOLD THE VEHICLE ON THE ROAD. I CHECKED VARIOUS WEB SITE RATINGS ON THESE TIRES TO MAKE SURE I WAS NOT THE ONLY ONE WHO FELT THIS WAY. AS AN EXAMPLE, TIRERACK.COM, 1010TIRES.COM ALL HAVE NUMEROUS REVIEWS THAT INDICATE THESE TIRES ARE AWFUL AND POTENTIALLY DANGEROUS DUE TO THEIR CONSTRUCTION, TREAD DESIGN ETC. I CONTACTED GOODYEAR AND CHRYSLER--NEITHER ARE WILLING TO DO ANYTHING OR ACCEPT ANY BLAME HERE. I NOW HAVE TO FIND A GOOD SET OF TIRES IN THE ODD SIZE OF 265/65/17 TO PUT ON MY SUV BEFORE I SLIDE OUT OF CONTROL IN SNOW/ICE THIS WINTER. ITS A DISGRACE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102534December 10, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS AND TRACTION CONTROL LIGHTS COME ON AND STAY ON. I JUST TURNED ON THE CAR AND THE LIGHTS STAYED ON. I HAVE HAD MY 2004 DODGE DURANGO FOR 9 MONTHS AND IT HAS BEEN IN THREE TIMES FOR THE ABS PROBLEM. A TOTAL OF 17 DAYS AND STILL COUNTING. THEY CHANGED THE SPEED SENSOR, THE WIRING HARNESS, AND THE ECM FOR ABS AND NOW ITS BACK IN THE SHOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102611December 10, 2004
VEHICLE SPEED CONTROL
THE MILEAGE GUAGE ON MY 2004 DODGE DURANGO READS OVER 104 MILES ON A TRIP THAT HAS BEEN PROVEN TO ONLY BE A 100 MILE INTERSTATE TRIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103181December 6, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT ANY SPEED VEHICLE STALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100686November 29, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
I PURCHASED A BRAND NEW 2004 DODGE DURANGO FROM A REPUTABLE CAR DEALERSHIP EXPECTING IT TO BE THE HIGH QUALITY THAT I HAVE ALWAYS BEEN USED TO WITH DODGE. HOWEVER, I AM EXTREMELY DISSATISFIED. WHEN I DRIVE THIS VEHICLE ON THE HIGHWAY ( AT POSTED SPEED OR LESS), IT FEELS AS THOUGH THE WIND WILL PICK IT UP & CARRY IT AWAY! IT SWAYS & SHIMMY'S CONSTANTLY. IT FEELS AS THOUGH HIGH AIR CURRENTS ARE CURCULATING INSIDE THE VEHICLE ALSO. IT DOES NOT FEEL SAFE AT ALL. WHAT SHOULD I DO? I AM RETIRED & LIVE ON A VERY MODEST INCOME, SO I CANNOT JUST GO HAVE THIS PROBLEM REPAIRED WITH NO THOUGHT OF THE COST. I ALSO HAVE ANOTHER PROBLEM WITH MY DODGE DURANGO. WHENEVER I HAVE THE WINDOW ( OR WINDOWS) OPEN AT ALL, WHETHER IT BE A CRACK OR COMPLETELY OPEN, A VERY LOUD, ALMOST DEAFENING ROAR ENTERS THE VEHICLE. I CAUSES SUCH HORRIBLE EAR PAIN TO ALL INSIDE THE DURANGO, THAT WE CAN NEVER HAVE THE WINDOWS OPEN AT ALL. THIS MAY SEEM LIKE A MINOR PROBLEM, BUT ACTUALLY IT IS NOT. BESIDES THE FACT THAT I AM PAYING FOR THIS VEHICLE THROUGH A LOAN & EXPECT IT TO PERFORM AS A NEW VEHICLE SHOULD, MY WIFE HAS SEVERE ASTHMA & MANY TIMES WILL NEED FRESH AIR IN ORDER TO BREATHE PROPERLY. IT IS NOT ALWAYS POSSIBLE TO STOP AT THE SIDE OF THE ROAD! PLEASE TELL ME WHAT I SHOULD DO. THANK YOU VEY MUCH!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100143November 18, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
I OWN A NEW 2004 DODGE DURANGO LIMITED. IT HAS A DEALER ACTIVATED FEATURE THAT TILTS THE OUTSIDE REAR VIEW MIRRORS DOWNWARD FOR GREATER VISABILITY WHEN IN REVERSE. I HAD THAT FEATURE ACTIVATED AND FOUND THAT THE MIRRORS DID NOT TILT DOWNWARD SUFFICIENTLY FOR INCREASED VISIBILITY AS DESCRIBED IN THE OWNERS MANUAL. AFTER ACTIVATING THE FEATURE ON ANOTHER DURANGO, THE DEALER'S SALES AND SERVICE PERSONNEL ALL AGREED THAT IT DID NOT WORK AS DESCRIBED AND WAS INEFFECTIVE. THE DEALER'S SERVICE MANAGER PROMISED TO INITIATE AND FORWARD A DEFECTIVE ENGINEERING REPORT TO DODGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095510November 9, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING THE VEHICLE ON SEVERAL OCCASIONS THE VEHICLE TURNED OFF WHILE MAKING A TURN. THE CONSUMER STATED THAT THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE PROBLEM. *JB THE DEALERS WERE UNABLE TO DUPLICATE THE PROBLEM. THE ENGINE LIGHT HAD NEVER COME ON WHEN IT STALLED. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095941October 18, 2004
VEHICLE SPEED CONTROL
MY 2004 HEMI DURANGO LTD RANDOMLY STALLS AT START-UP OR WHILE DRIVING. IT ALSO WILL STUDDER OR LOOSE SIGNIFICANT POWER DURING ACCELLERATION. ALL THIS OCCURS RANDOMLY. DEALER COULD NOT REPAIR BECAUSE THERE WAS NOT FAULT CODE? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095759October 14, 2004
AIR BAGS, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, STRUCTURE:BODY:BUMPERS, WHEELS:RIM
NOT EVEN MAKING MY FIRST PAYMENT YET, MY CAR HAS SEEN THE SHOP SEVERAL TIMES AND STILL NOT FIXED. MY BRAKE LINE WAS "CROSS TREADED" IN THE ASSEMBLY LINE. THERE FOR I HAD VERY LITTLE BRAKE FLUID LEFT (ONLY 2 WEEKS AFTER BUYING THE CAR) AND THE FLUID LEAKED ON MY RIM WHICH NOW HAS TO BE REPLACED BUT IS ON BACK ORDER TILL "WHENEVER". I WAS WITH OUT MY NEW CAR FOR OVER A WEEK FOR THIS PROBLEM. THEN I HAVE TO GET THE BUMPER REPLACED DUE TO FADING WHICH THE SERVICE DEPT SAYS HAS HAPPENED TO SEVERAL DURANGO'S AND PT CRUISERS. THIS WILL BE A 2-3 DAY PROCESS ONCE CHRYSLER FIGURES OUT HOW THEY ARE GOING TO REPAIR SINCE THEY HAVE STOPPED REPLACING. (THIS WILL BE MORE TIME WITH OUT MY NEW CAR.) THEN IT WAS IN THE SHOP BECAUSE THE RADIATOR CAP WAS NOT PUT ON CORRECTLY DURING ASSEMBLY AND IT LOOSENED. ALL THE COOLENT LEAKED AND CAUSED THE CAR TO OVERHEAT. LAST BUT NOT LEAST THE AIR BAG LIGHT CAME ON AND THEY SAID THAT THEY HAVE TO REPLACE THE IMPACT SENSOR SWITCH...WHICH YOU GUESSED IT... IS ON BACKORDER. THIS MIGHT OR MIGHT NOT BE THE PROBLEM BUT THEY CAN'T GO ANY FURTHER UNTIL THIS IS CHANGED OUT. SO ONCE AGAIN I WILL BE WITH OUT MY CAR. I HAVE TALKED TO ANOTHER SERVICE DEPARTMENT AND THEY WARNED ME THAT I SHOULDN'T BE DRIVING THIS CAR BECAUSE WITH OUT THE IMPACT SENSOR SWITCH, THE AIRBAGS WON'T DEPLOY ON IMACT. THIS CAR HAS BEEN TOO MUCH TROUBLE AND NOT WORTH THE HASSLE.THIS IS MY FIRST DODGE AND I WOULD NEVER RECOMMEND BUYING ONE. I UNDERSTAND THAT SOMETIMES THERE ARE JUST BAD APPLES IN THE BUNCH, BUT CHRYSLER AND THE DEALERSHIP HASN'T MADE EFFORTS TO FIX PROBLEMS. I JUST GET THE TYPICAL RUN AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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