Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11484497September 14, 2022
AIR BAGS
The vehicle was running, in "park", sitting in the driveway. My 17-year-old son was in the passenger seat. The headrest airbag deployed without ANY provocation of any kind. No movement in the vehicle, and it was not in motion, there was certainly no collision. The EXACT same thing happened on the driver's side 3 years ago, while I was sitting in the driver's seat, in the driveway, with the vehicle running and also in "park". The force of the deployment from either of these incidents was not enough to warrant an injury or a headache, but does elevate a safety concern until it is repaired. There were no warning lamps that came on prior to deployment, it was a complete surprise on both occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483022September 6, 2022
STRUCTURE, ELECTRICAL SYSTEM
The contact owned a 2013 Dodge Durango. The contact stated that while the vehicle was in the driveway parked unattended, it caught fire without warning. The contact's husband noticed the vehicle was on fire while approaching the resident. The fire department was on the scene and stated it was due to an electrical fire in the vanity mirror. There were no reported injuries, air bag deployment or a police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The insurance company deemed the vehicle a total loss. The failure mileage was approximately 123.000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11482584September 2, 2022
SEATS
Passenger active head restraint deployed unexpected and without collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481271August 25, 2022
SEATS
I was driving about 40 miles per hour when the front passenger seat headrest exploded. The front cushion of the headrest just blew off. The seat no longer has a functional headrest. Now the airbag light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480606August 22, 2022
ELECTRICAL SYSTEM
ENGINE STALL AT VARIOUS SPEEDS AND DRIVING CONDITIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479443August 15, 2022
SEATS
Was parked at school when the headrest on the passenger front seat just deployed and hit my husband in the back of the head. It just popped, sounded like a shot went off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477205August 2, 2022
AIR BAGS
While driving with my wife sitting in passenger seat, the headrest safety deployed for no reason. This occurred under normal driving conditions. There was no impact or collision which would have caused the deployment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468968June 13, 2022
AIR BAGS, SEATS
The passenger headrest deployed with no warning. My daughter was sitting in the seat while we were driving at 40 mph when the headrest shot forward and hit her head. There was no accident and no collisions of any kind to cause this to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467134June 2, 2022
ELECTRICAL SYSTEM
Existing recall for that model is T36. I faced the same issue, Battery warning lamp started to blink, alternator failed, PCU failed, all electric went off during I was driving on the highway with 2 Babys, my wife and dog in the car. outside 78degrees. Almost caused and huge accident. FCA Dodge Chrysler dealers in my town don´t want to help me with that concern. Nobody on the phone is able to help me . . I´m more then frustrated. I´m working for an big Automotive company. We´re responding different to an product safety problem ! And respecting every customers complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467138June 2, 2022
SERVICE BRAKES
The contact owns a 2013 Dodge Durango. The contact stated while his daughter was driving at 15 PMH and coming to a stop with his son in the front passenger seat, the brake pedal was depressed but hesitated to respond, causing a 50-60 feet in stopping distance delay. The brake warning light illuminated. The vehicle lightly crashed into the rear of another occupied vehicle. The contact stated that the air bags did not deploy as it was a fender bender. There were no injuries sustained. A police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The independent mechanic informed the contact that the failure was associated with NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic). The contact became aware that his VIN was included in the recall though he had not received a recall notification. The dealer was notified of the failure through a voicemail message. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 166,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11466252May 26, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
At 40 mph and more vehicle stalls and shake intermittent stalls, stumble. vehicle do not cut off. but stumble real bad. it's really bad in overdrive. 2 or more people in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463033May 2, 2022
AIR BAGS
Driving the on-ramp as I was speeding up to file into traffic my headrest exploded hitting me on the back of my head/neck area. It was a pretty violent incident and I almost caused a accident due to my orientation being stunned. As I made it home I found little black plastic pieces that came from the head rest. It appears the plastic retainers become fragile over time and loose their structural integrity, then become a serious hazard should they fail during driving. During this event no warning has been given, sound or visual, and the vehicle is drivable. However, as there is currently a potential for a head/neck injury to the front passenger if it should reoccur, no passenger is being transported in the front until this is corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460664April 13, 2022
EXTERIOR LIGHTING
The contact owns a 2013 Dodge Durango. The contact stated while driving at 15-20 MPH and making a left turn, the turn signal was engaged but the driver's side blinker failed to illuminate, causing the driver who was driving behind the contact to honk at her. A warning message indicating that the driver's side blinker had failed illuminated. The contact continued to drive. The contact stated that her husband and herself replaced the driver's side blinker bulb twice within a week; however, the failure persisted. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456445March 12, 2022
SEATS
While my wife was driving the passenger seat headrest popped out for no apparent reason. The headrest will not pop into place. We are concerned with the remaining headrest in the car for fear they will pop out at any moment. Please let’s try to resolve this problem before someone looses a life due to a problem we know exists. Will you all also please send info on possible solutions. There are many forums stating solutions but the headrest will not pop back in. The suv was not involved in any collision for this to have happened. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456089March 10, 2022
SEATS
The headrest has opened and nothing caused that to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452752February 18, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated while his mom was driving, the vehicle stalled without warning on two occasions. The contact called the local dealer and was placed on a waiting list. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 70,067. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450779February 7, 2022
ENGINE
Leaking oil filter housing which seems to be a very common manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449380January 29, 2022
ELECTRICAL SYSTEM
Alternator froze up and then started smoking. Smelled like a potential electrical fire about to happen. Pulled over safely and smoke filled the cabin and under the hood. Opened hood and tons of smoke, fortunately there was no actual fire at that point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448845January 25, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My 2012 Dodge Durango was serviced under NHTSA Campaign 19-V813. This called for the replacement of the fuel pump relay to correct a potential no-start or stall situation. This also prevented fuel pump failure due to the unit not being switched off by the TIPM when the car is turned off. This repair has not corrected the problem. The car would be available for inspection upon request. The safety of the occupants could be at risk. The problem is intermittent and has not been able to be duplicated at the dealer. There are no warning lamps or codes that can be read. The car will crank over for an extended period of time but will not start. This is an intermittent problem and occurs two times a month or more, has been happening since Fall of 2020, and has been increasing in frequency. The fuel pump relay was replaced in June 2021 and the car had a no-start two weeks later. The check engine light does not come on. No codes are found by the dealer. The engine has not quit while in motion, but possibly could as this problem increases in frequency. On two occasions while the car was in motion the right rear window went down for no reason. The window could not be raised until the car was brought to a stop, turned off and started again. The window could then be raised using the driver's door control. This poses a danger to the occupants of the vehicle especially during severe weather and is at least a distraction to the driver. The common denominator in these two problems is the TIPM. I think the fuel pump relay problem is actually a problem found deeper within the TIPM. Chrysler is simply saying that the "flix" is a relay and not the real culprit, the much more expensive TIPM. The dealer says they cannot diagnose this problem unless it is happening on their lot. They have inspected the fuel pump relay work that was done under recall and said that the installation was correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444889December 24, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Durango