Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11608206August 13, 2024
SEATS
While causally driving down the road, without warning, the passenger headrest on my 2013 Dodge Durango violently "exploded" forward. Thankfully, my son who was riding in the passenger seat, was sleeping with his head bent forward so it didn't hit him. Upon inspection (by myself), the active head restraint feature is held together by PLASTIC, which obviously failed. I searched on the internet and this appears to be a common problem, and each time it's due to this plastic clip failing. This is totally unacceptable. I have the headrest available for inspection. It was brought to the dealer who wants $950 to replace it. They said the warranty expired less than a year ago. Again based on internet research, apparently Dodge/Chysler just recently extended the warranty to 10 years for 2014 models (and possibly 2013?). How convenient to extend a warranty short of the period covered. Not only shouldn't I be responsible for the cost of replacement for such a dangerous feature, but what happens when I'm driving and the driver's side suddenly fails and I'm violently hit in the back of the head and swerve into on-coming traffic? Ironic that these "active head restraint" features are causing injuries instead of preventing them. These headreasts need to be recalled IMMEDIATELY before more people are injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602461July 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway and turn off the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the water pump and thermostat. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who then diagnosed a failure with the radiator. The vehicle was repaired, the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602006July 14, 2024
UNKNOWN OR OTHER
On Sunday, July 14 at approximately 1:00 PM Eastern standard time the front passenger Active Head Restraint deployed. The vehicle was being operated at the time and was not involved in any sort of collision at the time of the deployment. Our local Dodge dealer provided me the number for the Dodge customer advocate group, who are not open on Sundays. The passenger in the front passenger seat was struck in the back of the head when the rest deployed, Causing headache, discomfort, and some nausea.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600019July 8, 2024
ELECTRICAL SYSTEM
When you turn vehicle on and state driving, if you hit a bump in the road, the vehicle shuts off, and you have to safely pull over, put in Park, and restart the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594874June 17, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Durango. The contact stated that while pulling the vehicle out of a parking lot, the front driver’s headrest deployed without an accident or impact. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592831June 6, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP
The contact owns a 2013 Dodge Durango. The contact stated while driving at an undisclosed speed, the instrument panel flickered. The Blind Spot Detection and several other unknown warning lights were illuminated. The display screen showed a distorted image while the radio malfunctioned. The contact then detected a burning odor and noticed smoke coming from the air vents and underneath the hood. The contact pulled over, and the vehicle inadvertently turned off. The vehicle was unable to restart and was towed to the residence. An independent mechanic diagnosed the vehicle at the residence and replaced the alternator and battery. The vehicle was turned on, but the engine failed to start. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA Campaign Number: 17V435000 (Electrical System). The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574416February 28, 2024
UNKNOWN OR OTHER
The recall that was done on 1/4/21 for a fuel pump relay on this vehicle has not been properly working since it was installed. Have had problems with a no start would just crank and it might start on the 3 or 4 try took to the dealers and even towed there once. Kept telling them that this problem started after this recall of the fuel pump relay. Gas mileage also went down. When taken in and even towed to dealership there was no codes for anything except battery was dead from the cranking trying to start the motor. after they got the battery charged it didn't do it for them so no codes for them to see. It would do it sometimes and then wouldn't do it. If you was out and about you might get stranded. Called Detroit the Dodge makers and was told that they wasn't going to do anything about it since it was out of warranty you only have a 2 years warranty on a recall part. But when they keep saying it's all done right. What does a consumer have to do to get it fixed properly!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570018February 5, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SUSPENSION
Vehicle. cuts off when running, check engine light came on. Had vehicle checked and replaced 02 sensors and filter. After replacing it ran worse than it did before replacing them.Check engine light will not go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559712December 12, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Durango. The contact stated while driving 55–60 MPH, there was an abnormal exploding sound detected. The contact pulled over and noticed that the driver's side headrest air bag had exploded without warning or impact. The contact sustained a headache, but medical attention was not provided. The contact called the local dealer, who stated that repairs were not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case and informed the contact that the repairs would be at her own expense. The failure mileage was approximately 171,088.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11559363December 10, 2023
SEATS
The active head rest restraint deployed on the driver side while driving. The plastic holding the rod failed causing this to happen. Not very safe and concerned about the passenger side deploying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554952November 13, 2023
AIR BAGS
Passenger side front headrest airbag deployed without incident. There were no warning lights, messages or symptoms prior to deployment. The vehicle was inspected and certified upon purchase. This could have caused injury to myself or my children. My biggest concern is the same incident happening without warning to the driver’s side while I’m driving and causing an accident which results in injury or worse, death of myself or children. This is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549996October 15, 2023
FUEL/PROPULSION SYSTEM
I took my car to do the recall for the fuel pump relay it worked for about a week but same problem after that I took it to a dodge dealership and they charged me almost 900 bucks to do the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545775September 21, 2023
SEATS
Was sitting in the car while parked and the drivers side headrest deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540098August 22, 2023
ELECTRICAL SYSTEM
This is on Chrysler: Chrysler "FCA US LLC" is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering "EHPS" and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail. Alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire. This happened 8/19/2023, the alternator caught on fire. My mechanic now says it fried my electrical system as well
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11539202August 17, 2023
AIR BAGS
Front Driver’s side headrest separated while parked. Dealer confirmed. They reported it deployed. No warning lights before or after incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538934August 16, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Dodge Durango. The contact stated that while operating the vehicle, the battery warning light illuminated. The contact stated that after restarting the vehicle, the seat belt and ABS warning lights illuminated with a burning odor inside the cabin of the vehicle. The vehicle shutoff and failed to restart. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535902August 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532919July 18, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Durango. The contact stated that while the vehicle was parked, the driver's side headrest deployed prematurely. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,820.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532381July 14, 2023
SEATS
The active restraint in the driver’s side headrest deployed on it’s own without the vehicle being in a collision.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11532169July 13, 2023
AIR BAGS
Vehicle was parked and engine off. The driver’s side head restraint deployed suddenly and almost hit me in the face. When I looked inside, the plastic hooks that hold a metal pin in place had broken off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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