Dodge Durango Complaints (2002)

423 consumer complaints on file.

#10971250April 8, 2017
POWER TRAIN
TRUCK WILL NOT GO IN RIGHT GEAR IT SKIPS FROM PARK TO DRIVE TO NEUTRAL AND NOW THE KEY IS STUCK IN THE IGNITION. THE VEHICLE WILL START BUT IT WILL NOT GO IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958341March 3, 2017
POWER TRAIN, SUSPENSION
WHEN I SHIFT AUTOMATIC TRANSMISSION INTO GEAR IT MAKES A TICKING NOISE AND ALSO WHEN I TURN THEY'RE ALWAYS KIND OF A THUMP FEEL TO THE ENTIRE VEHICLE. I ALSO CAN TAKE MY KEY OUT OF IGNITION NO MATTER IF ITS IN DRIVE, PAR, REVERSE ETC...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949565February 4, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DASH AND UNDER NEATH AND STEERING COLUNM AND SPEED CLUSTER CAUGHT FIRE TODAY.TRUCK WAS PARKED AND RUNNING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10944559January 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 50 MPH, THE EXTERIOR LIGHTING AND INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 193,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944187January 10, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE UPPER BALL JOINT FRACTURED AND IMPACTED THE FRONT PASSENGER SIDE WHEEL. THE CONTACT WAS ABLE TO COAST THE VEHICLE CAUTIOUSLY HOME. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS NOT INFORMED OF NHTSA CAMPAIGN NUMBER: 04V596000 (SUSPENSION) UNTIL AFTER EXPERIENCING THE FAILURE. THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 208,453. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935919December 16, 2016
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT WHERE I HIT THE VEHICLE IN FRONT OF ME TRAVWLLING APPX 45-50 MILES AN HOUR. AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10925901November 14, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE GEARS FAILED TO SHIFT INTO PARK AND THAT IT WAS DIFFICULT TO REMOVE THE KEY. IN ADDITION, THE GEARS SHIFTED INDEPENDENTLY AND THE KEY WAS ABLE TO BE REMOVED WHILE THE VEHICLE WAS STILL IN MOTION. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE AT TIMES TO PREVENT A FAILURE. THE DEALER REPLACED THE GEAR SHIFT CABLE AND AN S BRACKET, BUT THE FAILURE CONTINUED RANDOMLY. THE MANUFACTURER EXCLUDED THE VEHICLE FROM NHTSA CAMPAIGN NUMBER: 07V555000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,347.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924779November 7, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 15 MPH, THE DOORS INDEPENDENTLY LOCKED AND UNLOCKED CONTINUOUSLY WITHOUT WARNING. AS A RESULT, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CENTRAL TIMING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,998.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894917August 10, 2016
UNKNOWN OR OTHER
CAR WOULD STICK IN PARK. IN TRYING TO MOVE LEVER FROM PARK TO D, THE BRACKET ASSEMBLY HOLDING THE GEAR SHIFT LEVER HAS BROKEN. THIS IS A COMMON ISSUE ON 2002 DODGE DURANGOS. I DID NOT KNOW THE BRACKET WAS BROKEN AT FIRST AND AFTER PUTTING THE CAR IN PARK AND GETTING OUT OF THE CAR WHILE IT WAS RUNNING, THE CAR SLIPPED DOWN INTO REVERSE. I WAS ALREADY AROUND TO THE PASSENGER SIDE WHEN IT STARTED MOVING. SOMEONE COULD HAVE BEEN KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891998August 1, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADLAMPS DIMMED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE POLICE WERE NOTIFIED AND ESCORTED THE VEHICLE HOME. THIS WAS THE THIRD TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 109,299.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888421July 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT ENTERED THE VEHICLE AND NOTICED THAT THERE WAS EVIDENCE OF AN ELECTRICAL FIRE. THERE WERE NO FLAMES VISIBLE; HOWEVER, EXCESSIVE SMOKE EMITTED INSIDE THE VEHICLE. THE HEADLINER AND FRONT BENCH SEAT WERE BURNED. IN ADDITION, THE FLOOR MOUNTED CUP HOLDER, HEATER, AND AIR CONDITIONER CONTROL DEVICES MELTED. ALL THE WINDOWS AND THE INTERIOR OF THE VEHICLE WERE COVERED WITH HEAVY SOOT. THE CONTACT MENTIONED THAT THE WIRES COMING FROM THE CONNECTOR HARNESS WERE BURNT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V339000 (ELECTRICAL SYSTEM). THE FAILURE OCCURRED PRIOR TO BEING SERVICED PER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER AND MANUFACTURER DECLINED TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 236,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10884139July 11, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE GEAR SHIFT SLIPPED INTO DIFFERENT GEARS WHILE PARKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER :07V555000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876509June 24, 2016
STEERING, SUSPENSION
HEAVY RUST BUILDUP ON FRAME BEHIND UPPER CONTROL ARM MOUNTS. AFTER REMOVING RUST, FRAME METAL IS VERY THIN WITH HOLES THROUGHOUT. POSSIBLY LEADING TO FLEXING & CRACKING. DEFINITELY REDUCING CRASH ABILITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822678January 27, 2016
ENGINE
A VALVE SEAT IN MY CYLINDER HEAD CAME OFF DURING NORMAL ENGINE OPERATION CAUSING TOTAL ENGINE DESTRUCTION. THE VALVE SEAT (MADE OF STEEL) DISLODGED ITSELF AND DESTROYED THE ALUMINUM HEAD AND THE PISTON IN THAT CYLINDER. THIS IS A FACTORY DEFAULT COMMON IN THESE ENGINES. I WAS DRIVING DOWN A BUSY ROAD WHEN THE VALVE LOCKED UP, LOST COMPRESSION, CAUSING MY BRAKES TO GO OUT AND MY ENGINE TO STALL. I HAD TO PULL OFF THE ROAD TO AVOID THE CAR STOPPING IN FRONT OF ME.. THIS IS A DOCUMENTED FAILURE ON 1999-2002 CHRYSLER- JEEP 4.7L ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780030October 6, 2015
ELECTRICAL SYSTEM
I WAS DRIVING ON RT 190 WHEN MY CAR STALLED WOULDN'T START HEAVY TRAFFIC WITH CHILDREN IN VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761319September 3, 2015
TIRES
TL* THE CONTACT OWNS A 2002 DODGE DURANGO EQUIPPED WITH GOODYEAR TRACKER 2 TIRES, SIZE: P235/70/R16 (NA). WHILE DRIVING 60 MPH, THE REAR PASSENGER TIRE BLEW OUT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES WERE CORRODED. THE TWO REAR TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 180,000 AND THE TIRE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760325August 31, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING AT ANY SPEED, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIBRATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS DIFFICULT TO STOP. THE FAILURE RECURRED. THE CONTACT STATED THAT THE FRONT BRAKE ROTORS AND BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. IT WAS UNKNOWN WHERE THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744206July 28, 2015
SERVICE BRAKES
HAD TO PUT IN THE SHOP FOR THE BRAKE LINES WERE RUSTED THROUGH AND THE EXHAUST IS THE SAME WAY TO THE MANIFOLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736216July 24, 2015
STEERING
I CURRENTLY AM HAVING ALL 4 OF MY BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO AND I NOTICED THAT MY UPPER RIGHT BALL JOINT IS ORIGINAL. THIS BALL JOINT WAS UNDER RECALL AND I CONTACTED DODGE ABOUT THIS. THEY SAID THE RECALL WAS REPLACED IN 2005. I ASSURED THEM THAT THIS BALL JOINT IS ORIGINAL AS IT IS PRESSED INTO THE CONTROL ARM AND ASKED IF I COULD SIMPLY BRING MY CAR INTO THEM AND HAVE THEM CHECK THIS OUT. THEY TOLD ME I WOULD HAVE TO PAY A DIAGNOSTIC CHARGE OF 104.00 AND THAT IF IT WAS FOUND TO BE ORIGINAL, THEN I WOULD POSSIBLY GET THE 104.00 BACK. I HAVE BEEN ON THE PHONE WITH DODGE CUSTOMER SERVICE TWICE NOW AND NOBODY WILL ALLOW ME TO QUOTE THEM THAT I WOULD GET THIS MONEY BACK IF THE RECALL WAS FOUND TO NOT HAVE BEEN PERFORMED. I DON'T KNOW HOW IT'S FAIR FOR ME TO PAY DODGE FOR THIS DIAGNOSTIC FEE IF THEY LIED ABOUT DOING THE RECALL IN THE FIRST PLACE. I AM DISGUSTED AT DODGE FOR NOT ONLY CLAIMING THAT THEY PERFORMED THIS SERVICE OF CHANGING THE UPPER BALL JOINTS IN 2005, BUT FOR REFUSING TO CHECK THE PROBLEM FOR FREE NOW. IF THIS DODGE DEALER CLAIMS THAT THEY ALREADY FIXED THIS RECALL, AND IT WASN'T REALLY FIXED, IT MAKES ME WONDER WHAT ELSE DO THEY DO, WHEN NOBODY IS MONITORING THEM. BALL JOINTS IS A HUGE CONCERN FOR ME, AS IF THEY FAIL, I WILL CRASH. I WOULD LOVE FOR AN INVESTIGATION TO BE PERFORMED AT THIS DODGE THAT CLAIMS THEY FIXED MY BALL JOINTS, BECAUSE THEY COULD BE RISKING OTHER LIVES AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731860July 3, 2015
AIR BAGS
AIRBAG LIGHT COMES ON AND STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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