Dodge Durango Complaints (2003)

339 consumer complaints on file.

#10064730March 23, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE SITTING IN VEHICLE WITH THE ENGINE RUNNING POWER WINDOWS AND AIR CONDITIONER STOPPED WORKING. AFTER SEVERAL MINUTES, POWER TO THE AIR CONDITIONER AND WINDOWS RETURNED. DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062192March 15, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DODGE DURANGO AXLE AND TIRE FROM THE FRONT PASSENGER SIDE BROKE OFF AND CRASHED INTO THE FRONT OF MY VEHICLE; I BELIEVE THE ISSUE HAD TO DO WITH THE UPPER BALL JOINT OF THE DODGE DURANGO.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10062283March 15, 2004
SUSPENSION:FRONT
VIBRATION OF VEHICLE AND FRONT ALIGNMEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061897March 11, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), POWER TRAIN:AUTOMATIC TRANSMISSION
I AM DRIVING 2003 DODGE DURAGO. ON 3-12-04, I WENT TO A CAR WASH. I SHIFT THE LEVER TO N, AND THE PRNDL SHOWED THE N POSITION. WHEN THE WASH DONE, THE DYE STARTED, I FELT THE CAR WAS GOING BACKWARD. I DID NOT KNOW WHAT WAS HAPPENING UNTIL I HIT THE CAR BEHIND ME. THE CAR WASH MECHINE STOPPED, I NOTICE THAT THE PRNDL WAS ILLUMINATING HALF OF THE R, THE CAR WAS CHANGED TO REVERSE! THE SIMILAR THING HAPPEND BEFORE. ONE TIME I WAS DRIVING ON THE LOCAL ROAD(45 MILE/HOUR), IN A SUDDEN, I HEARD STRANGE LOAD NOISE, THEN I SAW THE PRNDL SHOWING "2" INSTEAD OF THE "D". ANOTHER TIME, THE GEAR WAS CHANGED FROM "D" TO "N" WHEN I WAS DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057234March 11, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 60 MPH THE VEHICLE STALLED AND JERKED. ANOTHER MOTORIST INFORMED THE CONSUMER THAT THE VEHICLE WAS ON FIRE. THE CONSUMER EXITED THE VEHICLE, AND WATCHED THE ENGINE COMPARTMENT BECOME ENGULFED IN FLAMES. THE FIRE WAS EXTINGUISHED WITH NO INJURIES. THE DEALER INFORMED THE CONSUMER THAT ENGINE THREW A ROD, AND IT PUNCTURED THE OIL PAN. *AK THE ENGINE WAS REPLACED. *SC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10061839March 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
ON JANUARY 26, 2004, OUR 24 YEAR OLD SON, BRANT, WAS DRIVING OUR 2003 DODGE DURANGO ON I-85 NEAR COMMERCE, GEORGIA. TIME 2:00 AM.. ROAD CONDITIONS COLD & RAINY. FOR UNKNOWN REASONS, THE RIGHT/FRONT TIRE AND MECHANICAL ASSEMBLY (BALL JOINTS.. EVERYTHING) CAME OFF THE CAR CAUSING HIM TO SKID INTO RIGHT SIDE GUARD RAIL. NATIONWIDE INSURANCE ESTIMATED DAMAGE IN EXCESS OF $12,000. THE DURANGO IS 10 MONTHS OLD WITH APPROXIMATELY 17,000 MILES ON THE ODOMETER. WE CONTACTED CHRYSLER CORPORATION REQUESTING A BUYBACK.. OR RETURN OF OUR MONEY LESS REASONABLE MILEAGE ALLOCATIONS. WE FEEL THE PRODUCT IS DEFECTIVE AND NOW SERIOUSLY DAMAGED BEYOND REASONABLE REPAIR. CHRYSLER DENIED OUR CLAIM, REFUSED TO ISSUE COPIES OF REPORTS THEY USED FOR THEIR DENIAL, SIMPLY OPTING FOR REASONS UNKNOWN TO DISCUSS THE ISSUE ANY FURTHER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10060752March 8, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I BOUGHT A USED 2003 DODGE DURANGO ON 2/28/2004. IT RAN FINE FOR A FEW DAYS. THE FRONT END WAS NOT PERFORMING AS IT SHOULD. THIS ONLY HAS 27,000 MILES ON IT SO I THOUGHT IT NEEDED AN ALIGNMENT. I MADE AN APPOINTMENT AT MY MECHANIC AS ALIGNMENTS ARE NOT COVERED UNDER WARRANTY. THE DAY BEFORE I WAS TO TAKE IT TO HIM THE CBS NEWS SHOWED A STORY ON DODGE DURANGO'S AND THE UPPER BALL JOINTS. I ASKED OUR MECHANIC TO CHECK THESE ALSO. HE FOUND THE LEFT SIDE WORN AND THE RIGHT SIDE WAS TO THE POINT THAT IT NEEDED TO BE REPLACED. I CALLED THE DEALER SHIP THAT IT WAS PURCHASED AT AND OF COURSE THEY HEAD MECHANIC STATED THEY KNEW NOTHING ABOUT IT. AFTER MY HUSBAND MENTIONED THE NEWS STORY AND WHAT OUR MECHANIC FOUND, THEY STILL TRIED TO SAY IT MUST BE THE BEARINGS. THE SERVICE DEPARTMENT WAS VERY RUDE TO HIM EVEN THOUGHT IT WAS UNDER WARRANTY. HE INSISTED THEY BE REPLACED. MY HUSBAND WAS A MECHANIC BUY TRADE SO HE KNOWS WHAT HE IS TALKING ABOUT. I FEEL SORRY FOR THE PEOPLE OUT THERE THAT ARE NOT AWARE OF THIS. OUR APPOINTMENT IS ON 3-9-04. WE WILL OF COURSE TAKE THE CAR BACK TO THE INDEPENDENT MECHANIC TO INSPECT THEY REPLACED WHAT WAS WRONG. WE HAVE BEEN DODGE OWNERS FOR OVER 20 YEARS AND I CAN NOT BELIEVE SOMETHING THIS SERIOUS IS BEING HIDDEN BY THEM. THEY HAVE LOST MY VOTE OF CONFIDENCE IN RELIABILITY. THEY DID NOT CHECK THE DURANGO PRIOR TO SELLING IT, OTHERWISE THEY WOULD HAVE SEEN THE PROBLEM IMMEDIATELY. I AM AFRID TO DRIVE MY OWN CAR FOR FEAR OF SOMETHING BAD HAPPENING. THIS IS A VERY SERIOUS MATTER AND AFTER READING ALL THE COMPLAINTS FROM 2002 AND ON, WHY IS THIS NOT BEING ADDRESSED WITH CHRYSTLER? WE RELY ON YOUR SERVICE AS AN INDEPENDENT AND WE NEED YOUR BACKBONE IN MAKING THIS A RECALL ISSUE. PLEASE TAKE THIS AS SERIOUS AS WE ALL DO. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058929February 25, 2004
ELECTRICAL SYSTEM
2002 DODGE DURANGO W/4.7 V-8 PURCHASED IN AUG. MILAGE3994. TWICE SINCE AUG. ONCE IN SEPT. AND 2/21/04 THE DASHBOARD RADIATOR ICON LIT UP AND THE TEMP. GAUGE WAS ALL THE PAST HOT, I STOPPED THE DURANGO TURNED IT OFF AND TURNED IT BACK ON AND THE GAUGE READS THE NORMAL TEMP. AND THE DASHBOARD ICON IS UNLIT. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY SAID THEY CHECKED EVERYTHING OUT AND CANNOT FIND ANYTHING WRONG. THEY SAID NEXT TIME IT HAPPENS TO DRIVE IT TO THE DEALERSHIP WITH DASH ICON ON AND THE TEMP GAUGE PEGGED PAST H.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058950February 25, 2004
SEAT BELTS:REAR/OTHER
THE BACK SEAT SEAT BELTS DO NOT HAVE A LOCKING MECHANISM. CHILD SEATS ARE VERY DIFFICULT TO INSTALL PROPERLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058730February 23, 2004
STRUCTURE
2003 DODGE DURANGO UPPER BALL JOINT FAILED ON INTERSTATE AT 65MPH. RIGHT FRONT WHEEL AND ASSEMBLY SEPERATED FROM VEHICLE CAUSING SINGLE CAR ACCIDENT ..SKIDDED INTO GUARD RAIL. DAMAGE ESTIMATED AT $10,000 PLUS BY CLAIMS ADJUSTER. NATIONWIDE INSURANCE IS SUBROGATING AGAINST CHRYSLER TO RECOVER MONEY. *AK EA03-023
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10057275January 23, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE SPARE TIRE WAS SMALLER THAN THE TIRES ON THE VEHICLE. *PH *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056096January 15, 2004
SUSPENSION, STRUCTURE
THE CONSUMER BELIEVES THERE IS SOMETHING WRONG WITH THE SUSPENSION AND/OR STABILITY OF THE VEHICLE. WHILE DRIVING 70 MPH ON A WINDY DAY THE CONSUMER WAS UNABLE TO CONTROL THE VEHICLE. THE CONSUMER WAS FORCED TO REDUCE HIS SPEED TO DRIVE IN THE WINDY CONDITIONS. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052020December 29, 2003
TIRES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING REAR DRIVER'S SIDE TIRE BLEW OUT AND HIT THE BRAKE LINE. AS A RESULT, THE BRAKES BECAME INOPERATIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052058December 29, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PE 03-032/FRONT SUSPENSION/UPPER BALL JOINT FAILURE: AT ANY SPEED, CONSUMER INTERMITTENTLY HEARD A SEMI SCRAPING NOISE COMING FROM THE VEHICLE. CONSUMER'S MECHANIC WAS SCHEDULED TO GIVE THE VEHICLE A CHECK UP, BUT FELT FROM THE SYMPTOMS THAT IT WAS THE UPPER BALL JOINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051864December 19, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
CONSUMER COMPLAINED ABOUT FRONT END SUSPENSION PROBLEMS, INCLUDING BOTH THE UPPER AND LOWER BALL JOINTS. ALSO, FRONT BRAKES OPERATED POORLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042345November 12, 2003
POWER TRAIN:DRIVELINE:DRIVESHAFT
WHILE DRIVING 20 MPH REAR DRIVESHAFT DROPPED TO GROUND, CAUSING VEHICLE TO COME TO A COMPLETE STOP. TOOK VEHICLE TO DEALERSHIP, BUT THE PROBLEM HAD NOT BEEN RESOLVED. *AK CONSUMER'S WIFE SUSTAINED A BLACK EYE, LACERATED LIP, AND MID BACK PAIN FOR WHICH SHE'S GOING TO PHYSICAL THERAPY FOR. CONSUMER EXPERIENCED WHIP LASH, AND HIS 9 YEAR OLD DAUGHTER SUSTAINED LOWER BACK PAIN. HIS SON WAS SHAKEN UP. AS OF 10/21/03, NOTHING HAD BEEN DONE. *PH
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10045484November 5, 2003
SUSPENSION:FRONT
I HAVE A 2003 DODE DURANGO WITH 11,841 MILES AND I ALREADY HAVE PROBLEMS WITH MY WHEEL SOUNDING LIKE IT IS GOING TO FALL OFF. I HAVE NOT TAKEN IT TO THE DODGE DEALERSHIP YET BECAUSE I CONTACT CBS NEWS AND THEY TOLD ME THAT YOU WOULD WANT TO SEE THE CAR FIRST. I ALSO HAVE A 1999 DODGE DURANGO WITH 69,000 MILES AND ITS NOT EVEN DRIVABLE AT THIS POINT BECAUSE OF THE WHEEL. I TOOK IT TO THE DEALERSHIP 2 WEEKS AFTER I BOUGHT IT AND THEY FIXED IT WHICH WAS IN APRIL, IN AUGUST OF THE YEAR I HAD TO PUT NEW BRAKES AND RODERS ON THE CAR AND AT THIS POINT I'M AFARID THAT THE WHEEL WILL FALL OFF. I CAN NO LONGER AFFORD TO PAY FOR THIS VEHICLE AND FIX IT AND THE LIEN HOLDER IS ABOUT TO TAKE THE VEHICLE. WOULD YOU PLEASE CONTACT ME AS SOON AS POSSIBLE AND LET ME KNOW WHAT I CAN DO BEFORE I LET THE LIEN HOLDER HAVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044873October 28, 2003
SUSPENSION:FRONT
WHILE DRIVING AND TURNING LEFT OR RIGHT CONSUMER HEARD NOISE COMING FROM THE FRONT END. THE DEALER STATED, TO CALL NHTSA, AND GAVE NO FURTHER EXPLANATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039786October 24, 2003
AIR BAGS:FRONTAL
A DEER WAS RUNNING ONTO THE HIGHWAY AND THE DRIVER HIT THE DEER, RESULTING IN A COLLISION. UPON IMPACT, THE DRIVER AND PASSENGER SIDE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES OR FATALITIES. *AK LUG NUTS HOLDING TIRES BROKE, RESULTING IN LOST OF TIRES. *TS *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10038049October 24, 2003
STEERING:LINKAGES:TIE ROD ASSEMBLY
VEHICLE WAS IN MOTION ON THE HIGHWAY AND WITHOUT PRIOR WARNING. BOTH FRONT WHEELS LOCKED UP UPON IMPACT. *AK THE VEHICLE STARTED TO BOUNCE IN THE FRONT END. AS THE CONSUMER ATTEMPTED TO PARK, THE FRONT TIRE TURNED INWARD. THE DEALER REPORTED THAT THE BOLT ON THE TIE ROD SNAPPED. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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