Dodge Challenger Complaints (2018)

75 consumer complaints on file.

#11389347January 22, 2021
POWER TRAIN, UNKNOWN OR OTHER
MANUAL TRANSMISSION GEAR SHIFTER GETS STUCK IN GEAR AND WILL NOT SHIFT OUT OF GEAR WHILE MAKING GEAR SHIFT CHANGE STARTED HAPPENING AT 19000 MILES THEN AT 25000 MILES THE CLUTCH SHATTERED INTO A 100 PIECES MAKEING A LOUD BANG AND NONE STOP CHATTERING WHILE DRIVING IN 3RD GEAR AT 40MPH ON CITY STREET CAUSING COMPLETE CLUTCH FAILURE AN UNABLE TO SHIFT INTO ANY GEAR AFTER THE CLUTCH FAILURE ONLY LEAVING NEUTRAL AVAILABLE. CAUSING ME TO HAVE TO QUICKLY COAST AND PULL OVER 3 LANES AND PARK BEFORE GETTING STUCK IN A MOVING LANE. DEALER WON'T COVER THE FAULTY SHATTERED CLUTCH UNDER ITS 36000 3 YEAR BUMPER TO BUMPER WARRANTY. SAYING IT'S NORMAL WEAR AND TEAR IF IT WAS NORMAL WEAR AND TEAR THE CLUTCH WOULD BE WORN AND INTACT AND SLIPPING NOT SHATTERED IN PIECES DUE TO THE SEVER FAILURE OF THE CLUTCH THE FLYWHEEL AND RELEASE THROW OUT BEARINGS WERE ALSO SEVERELY DAMAGED AND NEEDED REPLACING AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384380December 21, 2020
ELECTRICAL SYSTEM
UNCONNECT SYSTEM CONSTANTLY SHUTS OFF DURING NORMAL OPERATION WHICH CAUSES ISSUES WITH NAVIGATION. THERE IS ALSO A SHORT OF SOME TYPE WITH THE ELECTRICAL SYSTEM WHICH CAUSES GLITCHES IN THE SPEEDOMETER/MAIN DISPLAY SYSTEM - IT FLICKERS AND THEN RESUMES TO NORMAL ON OCCASION DURING NORMAL OPERATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384242December 20, 2020
UNKNOWN OR OTHER
THIS PERTAINS TO THE VEHICLES RADIO WERE THIS IS COMMON IN THE 8.4 TOUCH SCREEN WERE IT DEVELOPS BUBBLES IN THE SCREEN AND THE RADIO WILL INADVERTENTLY SELECT RANDOM TOUCH SCREEN SELECTIONS CAUSEING UNPREDICTABLE BEHAVIOR. THIS IS A DRIVER DISTRACTION AND SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382763December 9, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED UP TO 46 MPH WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED AND SLOWED THE VEHICLE AS DESIGNED. THE VEHICLE WAS TAKEN TO STAR DODGE CHRYSLER JEEP RAM (5101 S 1ST ST, ABILENE, TX 79605 (325)-698-2222) WHERE IT REMAINED UNREPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372455October 30, 2020
ELECTRICAL SYSTEM
RADIO WILL NOT TURN ON. BLACK SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339855July 17, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS IN THE CITY OF OLD SAN JUAN, IN MOTION DRIVING DOWN A TWO LANE STREET. I WAS IN A STRAIGHT WAY I HAD BEEN PRESSING THE BRAKE DOWN TO 55 MILES APPROACHING A A SLIGHT CURVE ( NOT EVEN HARD, THE CURVE ONLY DEVIATED FEW FEET TO A RIGHT AND THEN A COUPLE FEET TO LEFT, IN PR TRAVELING TO THE IN THE HISTORICAL AREA THERE IS A CEMENT LIKE STRUCTURE NO MORE THAN 10 INCHES SERVING AS A BARRIER BETWEEN THE TWO CAR LANES AND THE BICYCLE PATH). AT THAT MOMENT I LOST CONTROL OF THE VEHICLE, BRAKES FELT WEIRD COMPLETELY PRESSING THEM DOWN, IN MOTION. WHEN I SLIGHTLY PUMP THE BRAKE AGAIN GOING TOWARD A FULL PRESS THE BRAKE AND WHEELS DIDN'T RESPOND. I TRIED GETTING CONTROL AND AS I LEFT THE LAST CORNER AND STEER I LOST CONTROL HITTING THE BARRIER. MY FRONT TIRE WENT OFF!! ROLLED DOWN HILL. AFTER THAT MY CAR GOT SCRATCH AT THE BOTTOM DRIVING ON MY BRAKE PAD. I BOUGHT THE CAR THE SAME DAY!!!!! I CAN'T STRESS ENOUGH THE SITUATION. I USED TO DRIVE OLDER MODELS AND I'VE NEVER HAD THIS ENCOUNTER. THE STREET THAT IT HAPPEN WAS ASPHALT. THE DEALER AND BANK I GOT MY LOAN, DENIED MY CIVIL CODE RIGHTS, HAD TO GO THROUGH THE INSURANCE. I DIDN'T SIGN THE DOCUMENT STATING I GAVE THE RIGHTS TO THE CAR. THE DEALER INDEPENDENT DODGE DEALER TOOK BACK THE CAR AND NEVER COMPENSATED ME NOR DEALT WITH ME AGAIN. THEY NEVER GAVE ME AN ALTERNATE VEHICLE FOR MY TROUBLE WHILE I FIXED THE PROBLEM. THEY NEVER CALLED BACK! I TRIED GETTING A GOOD LAWYER BUT AFTER THEY TESTED WHAT HAPPEN IN THE BLACK BOX THEY GOT TO THE CONCLUSION I WAS 40 MPH, 5 SECONDS, PRIOR TO THE MOMENT THE INCIDENT TOOK PLACE, SO I WASN'T GOING THAT FAST PUSHING MY BRAKES LOSING CONTROL FROM THE LEFT LANE TOWARDS THE CONCRETE I COULDN'T GET A LAWYER IN PUERTO RICO. I FELT THEY STOLE MY HARD EARNED MONEY, $5,000 I PAID UPFRONT, PLUS THE LOAN AND PLUS THE INSURANCE MONEY AND THE LAWYER I HAD TO PAY FOR THE AGGRAVATION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11325948May 26, 2020
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT THE GEAR SHIFTER WAS PLACED IN THE PARK POSITION HOWEVER, THE VEHICLE STARTED TO ROLLAWAY AFTER THE BRAKE PEDAL WAS RELEASED. THE CONTACT ACTIVATED THE PARKING BRAKE TO STOP THE VEHICLE FROM ROLLING. ADDITIONALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTS BETWEEN GEARS. STARR MOTORS, INC. (2584 PRUDEN BLVD, SUFFOLK, VA 23434, (757)539-0214) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,559.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320319April 6, 2020
WHEELS
TL* THE CONTACT'S SON OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,071.*DT*JB*DT*JB*DT*TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281483November 21, 2019
ELECTRICAL SYSTEM
THIS HAS BEEN GOING ON FOR A YEAR NOW AND STARTED THE 2ND MONTH I BOUGHT THE CAR. WHAT WILL HAPPEN IS 1 TO 2 TIMES A WEEK THE UCONNECT 8.4C NAVIGATION SCREEN WILL FREEZE ON THE SCREEN IT STARTED UP ON AND CAN NOT BE CHANGE. YOU CAN MAKE SELECTIONS ON THE SCREEN ITS STUCK ON, BUT WHEN YOU NEED TO WITH GO TO ANOTHER PAGE YOU CANT. YOU MUST PUT THE CAR IN NEUTRAL AND TURN IT OFF THEN BACK ON TO GET THE SYSTEM TO WORK PROPERLY. I LET THE DEALER KNOW DURING AN OIL CHANGE AND THEY SAID THEY WHERE NOT ABLE TO DUPLICATE THE ISSUES. I THEN TOOK THE CAR IN 3 MONTHS LATER AND AGAIN THEY COULD NOT DUPLICATE THE ISSUE. WHEN I ASKED FOR RECORDS OF MY COMPLAINT AND THE CAR IN THE SHOP THEY SAID THEY COULD NOT FIND THEM. I WILL BE TAKING THE CAR TO ANOTHER DEALER AS THE ONE I WAS GOING TO IS HORRIBLE. ALSO THE ISSUE HAPPENS AT ANYTIME I COULD BE STATIONARY, OR DRIVING, WHEN DRIVING IT BECOMES A SAFETY ISSUE AS I TURN OFF AND BACK ON THE CAR WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280853November 18, 2019
SEATS, WHEELS
MY FRONT DRIVER SIDE TIRE KEEPS LOSING AIR SO I TRY TO GET MY TIRE FIXED, COME TO FIND OUT THAT MY RIM HAS A SMALL CRACK. I'VE NEVER EXPERIENCED A CRACKED RIM ON A LESS THAN 2 YEAR OLD CAR. IT PICKS AND CHOOSES WHEN IT WANTS TO KEEP AIR WHICH IS NOT SAFE AND THESE RIMS COST WAY TOO MUCH. ALSO MY DRIVER SEAT HAS A SQUEAKING NOISE WHICH IS IRRITATING, IT HAPPENED WHEN I WAS DRIVING ON THE HIGHWAY AROUND 60 WHEN I CAME ACROSS A DIP IN THE ROAD WHICH CAUSED ME TO BOUNCE UP SLIGHTLY. IT PERIODICALLY SQUEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258202September 25, 2019
UNKNOWN OR OTHER
WE TOWED OUR VEHICLE OFF AT OURSMAN DODGE IN MD LAST THURSDAY AS APPEARS THERE WAS A LOUD CLANKING SOUND AND UNSAFE TO DRIVE. THE SERVICE DEPARTMENT STATED THAT THE SWAY BAR HAD BROKEN, BUT THERE WAS NO VISIBLE SIGNS OF A COLLISION. WE PURCHASED THE VEHICLE ROUGHLY 5 MONTHS AGO AND TO OUR KNOWLEDGE, WE NEVER HAD A COLLISION IN THE VEHICLE. THE PART IS UNDER WARRANTY AND SHOULD BE ABLE TO BE REPAIRED. THE DEALERSHIP REFUSED TO PAY IT UNDER THE WARRANTY AS THEY COULDN'T DETERMINE HOW THE PART BROKE. THE VEHICLE HAS LESS THAN 18,000 MILES AND AGAIN, PURCHASED OVER THE PAST 5 MONTHS. THEY SAID TO CALL THE WARRANTY COMPANY TO SEE IF THEY WOULD SEND A 3RD PARTY VENDOR. I CALLED THEM AND THE PERSON IN THE CUSTOMER SERVICE DEPARTMENT STATED THAT THEY DID SPEAK TO THE DEALERSHIP AND STATED MAYBE THE PRIOR OWNER WAS IN A COLLISION BUT THERE WAS NO VISIBLE DAMAGE AND THEY REALLY COULDN'T TELL HOW THE SWAY BAR BROKE. HE SAID HE WOULD SEND AN INSPECTOR OUT AND SOMETIMES ITS UNFORTUNATE THAT PEOPLE WHO HAD THE CAR PRIOR DON'T REPORT THINGS. HE SAID HE WOULD GET OUT THERE WITHIN A DAY AND LET US KNOW HOW DODGE WOULD LIKE TO PROCEED. HE GAVE US A CASE NUMBER. WE CALLED IN TODAY TO FIND OUT WHAT THE STATUS IS OF THE INSPECTOR AS THE VEHICLE IS STILL AT THE DEALERSHIP. SOMEONE STATED THERE WERE NO NOTES OF AN INSPECTOR AND STATED THE DEALERSHIP DENIED THE WARRANT? NOT SURE WHAT IS GOING ON, THIS IS VERY FRUSTRATING, WE ARE WAITING ON THE FIRST CUSTOMER SERVICE REP TO CALL US BACK TO FIND OUT IF AN INSPECTION WAS INDEED SET UP AS THAT WAS WHAT WAS SUPPOSED TO HAPPEN. AGAIN, THIS IS RIDICULOUS. THERE IS NO DAMAGE TO SHOW A COLLISION, WE DON'T KNOW HOW IT BROKE AND THE PART IS COVERED UNDER WARRANTY. WE WORK HARD TO PAY OUR BILLS AND PAY OUR CAR PAYMENTS. TAKE CARE OF THE PART. IF YOU CAN'T TELL ME HOW IT BROKE, THEN YOU SHOULD BE ABLE TO TAKE CARE OF IT UNDER THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255061September 12, 2019
SUSPENSION:FRONT:STABILIZER BAR, ELECTRICAL SYSTEM:IGNITION, SERVICE BRAKES, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO ISLAND CHRYSLER DODGE RAM (LOCATED AT 1239 HYLAND BLVD, STATEN ISLAND, NY 10305, 718-667-8989). THE DEALER DIAGNOSED THAT THE TRANSMISSION AND REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, WHILE DRIVING, SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE, IGNITION COIL, SPARK PLUGS, ANTI-LOCK BRAKES, AND STABILIZER BAR NEEDED TO BE REPLACED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE NATIONAL CENTER FOR DISPUTE SETTLEMENT FOR FURTHER ASSISTANCE. THE CONTACT CALLED THE NATIONAL CENTER FOR DISPUTE SETTLEMENT AND WAS PROVIDED CASE NUMBER: 32195089NY. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252236August 29, 2019
WHEELS:RIM, WHEELS
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. THE CONTACT STATED THAT ALL FOUR RIMS WERE CRACKED FROM THE INSIDE, WHICH CAUSED THE TIRES TO LEAK AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RIMS WERE CRACKED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE RIMS WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *TT CONSUMER STATED AND I CONTACTED THE DODGE DEALERSHIP LOCALLY IN MY AREA AND I WAS ACTUALLY AT 3700 MILES OR A LITTLE MORE OF WARRANTY ON THEM. I TOLD THEM I FELT LIKE THIS IS A MANUFACTURE DEFECT CAUSE MY FATHER AND I BOTH DID RESEARCH ONLINE AND THERE'S BEEN MORE THAN 1 PERSON THIS HAS HAPPENED TO. THE DEALER TOLD ME THAT IT WAS 1600 FOR 1 RIM FOR MY CAR. AND THAT THEY HAD REPLACED 4 THAT WEEK FOR THE SAME REASON. BUT THEY ARE TRYING TO PLAY IT OFF AS PEOPLE RUNNING OVER CURBS WHICH WOULD CAUSE MORE DAMAGE TO THE CAR DUE TO HOW LOW IT SITS. OR THEM HITTING POT HOLES IN THE ROAD AND I INFORMED THEM I'VE NOT DONE EITHER OF THEM THINGS AND WHAT I FOUND ONLINE AND ON CHALLENGER FORUMS. NOTHING WAS DONE SO I CALLED CORPORATE HEADQUARTERS FOR DODGE AND MADE A OFFICIAL COMPLAINT WITH THEM AND INFORMED THEM A COMPLAINT WAS FILED WITH YOU GUY'S. AND I THINK THAT IT'S REALLY OUTRAGEOUS THAT WE PAY 45,000 OR MORE FOR THESE CARS TO BE CHARGED 1600 FOR 1 RIM AND I TOLD THEM THE EXACT SAME THING I TOLD DEALERSHIP AND NOTHING HAS BEEN DONE AT ALL. MATTER OF FACT I HAD TO GO PURCHASE NEW RIMS AND A DIFFERENT BRAND FOR ME TO BE ABLE TO DRIVE MY CAR. I STILL HAVE THE ORIGINAL RIMS THAT CAME ON MY CAR WHEN I PURCHASED IT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244879August 19, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE THE VEHICLE WAS IN PARK AND SHIFTING INTO DRIVE, THE CONTACT HEARD AN ABNORMAL HISSING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CHRYSLER JEEP DODGE RAM (1460 E OSCEOLA PKWY, KISSIMMEE, FL 34744, (407) 288-8243), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59369352. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO AIRPORT CHRYSLER DODGE JEEP RAM (5751 EAGLE VAIL DRIVE, ORLANDO, FL 32822, (407) 541-6200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE MADE A NOISE WHILE SHIFTING FROM PARK INTO REVERSE AND REVERSE INTO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241245August 2, 2019
STEERING
PULLING OUT OF A PARKING LOT AT LOW SPEED THE STEERING WHEEL VIBRATED FOR A SECOND AND THE POWER STEERING LIGHT LIT UP ON THE DASH. A MESSAGE SAID "POWER STEERING ASSIST NEEDS SERVICE". AT THE SAME TIME MY POWER STEERING WENT COMPLETELY OUT. TOOK IT TO THE DEALERSHIP AND WAS TOLD THE POWER STEERING MODULE WENT OUT. THE CAR IS A 2018 CHALLENGER RT WITH 20,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233564July 20, 2019
ELECTRICAL SYSTEM
THIS CONDITION MATCHES NHTSA 19V-203 WHICH IS FOR 2019 DODGE CHALLENGERS. HOWEVER I HAVE A 2018 DODGE CHALLENGER EXHIBITING THE SAME SYMPTOM. WHILE THE CAR IS IN MOTION, AND AT RANDOM TIMES EVERY DAY, THE ENTIRE INSTRUMENT PANEL CLUSTER WILL GO DARK. BY DARK I MEAN ALL ILLUMINATED FEATURE ON THE INSTRUMENT PANEL ARE INVISIBLE. THE CAR DOES NOT STALL, AND IT CAN STILL BE OPERATED, BUT I CAN NOT SEE MY SPEED, RPMS, OR ANY OPERATIONAL DATA, THEREBY CREATING A SAFETY HAZARD, ESPECIALLY AT NIGHT. THIS HAS HAPPENED INTERMITTENTLY SINCE I PURCHASED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219223June 11, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BOUGHT MY CAR ON MAY 7, 2018 BRAND NEW. IT HAS 3206 MILES, I REALLY DONT USE IT BECAUSE IT IS USED FOR PLEASURE/SHOW BUT WHEN I DO THE BATTERY IS DISCHARGED. I HAVE HAD TO CALL A TOTAL OF 4 TIMES-JUNE, JULY, SEPTEMBER,, OCTOBER 2018 THE BATTERY DISCHARGED WITHOUT ANY VALID REASON. IN 2019 APRIL, MAY THE BATTERY DIED AGAIN. THE DEALER TOOK TWO WEEKS AND FINALLY CHANGED THE BATTERY AND RESET THE IBS. HOPEFULLY THIS WORKS BUT I NEEDED TO REPORT IT TO SOMEONE. THE DEALER SAID THAT ONE REASON WHY THE BATTERY DISCHARGES IS BECAUSE I DONT DRIVE IT OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218007June 5, 2019
SUSPENSION, UNKNOWN OR OTHER
TAKATA RECALL: AXLE ON FRONT PASSENGER SIDE BROKE WHILE MAKING LEFT TURN. SPEED AT THE TIME WAS 5-10 MILES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11217643June 3, 2019
SERVICE BRAKES, POWER TRAIN
NEW VEHICLE WAS BROUGHT INTO DEALER TWICE PRIOR TO REACHING 15K MILES. BRAKES WERE ADJUSTED, BUT SAID TO BE FUNCTIONING AS DESIGNED. VEHICLE HAS LONG STOPS IN CITY DRIVING ESPECIALLY AFTER LONG PERIODS OF TIME WHEN THE BRAKES HAVE NOT BEEN USED, WHEN THERE IS NO PRESSURE IN THE LINE. THE CAR WAS RE-ASSIGNED A NEW STAR CASE BY FCA DODGE 58387971, FROM CUSTOMER SERVICE REP "SARAH" AT EXTENSION 3020683. 1 APPOINTMENT WAS SET UP TO BRING BACK TO THE DEALER, BUT WHEN I COULD NOT MALE THE APPT. SHE CLOSED THE CASE AND SENT ME NO NOTICE. THE TRANSMISSION ALSO HAS SHIFTING ISSUES AND BANGS IN AND OUT OF GEAR AT LOW OR HIGH SPEEDS AT ALL TIMES, WHEN THE CAR HAS BEEN, OR HAS NOT BEEN DRIVEN. I HAVE LEASED OR BOUGHT 7 CARS FROM CHRYSLER / DODGE IN THE LAST TEN YEARS AND HAVE NEVER BEEN TREATED SO POORLY. I DID ASK THAT THEY TAKE THE CAR BACK AS THE FIRST INCIDENT OCCURRED WITHIN 3K MILES WHERE I NEARLY RE-ENDED SOMEONE AT VERY LOW SPEEDS UNDER 20 MPH BECAUSE OF THE CAR'S DEFECTIVE STOPPING DISTANCE. INSTEAD DODGE TOLD ME TO GO THROUGH MY STATE'S LEMON LAW. I AM ASKING FOR ASSISTANCE FROM THE NHTSA. I AM ASKING THAT THEY CONTACT DODGE FCA CUSTOMER CARE DIRECTLY AT 1 844 827 2006 AND SPEAK TO SARAH AT EXTENSION 3020683. THE TRANSMISSION IS VERY CLUNKY AS WELL. IT SLAMS INTO A LOWER GEAR SO HARD IT LURCHES THE VEHICLE BACKWARDS FROM THIRD TO SECOND GEAR. THIS VEHICLE WAS A PRESENT TO MYSELF AFTER SURVIVING COLON CANCER, BUT IT'S A NIGHTMARE THAT DODGE DOESN'T WANT TO HEAR ABOUT AND WANTS TO DO NOTHING TO RESOLVE. FIRST REPAIR ORDER WAS 08 29 2018 (PURCHASED IN JULY 2018), SECOND REPAIR ORDER WAS MARCH 21 2019. THIRD REPAIR ORDER WAS SCHEDULED IN MAY 2019, BUT NEEDED TO BE RESCHEDULED. DODGE CLOSED MY STAR CASE AS A RESULT OF ME CANCELING THE APPT. WITH THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207730May 15, 2019
LATCHES/LOCKS/LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE, STEERING
TL* THE CONTACT OWNS A 2018 DODGE CHALLENGER. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL AND ACCELERATOR PEDAL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CROWN CHRYSLER DODGE JEEP RAM FIAT (844-921-6030, LOCATED AT 2120 CHAPMAN RD, CHATTANOOGA, TN 37421) WHERE THE TECHNICIAN PERFORMED A WHEEL BALANCING. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN ROTATED THE TIRES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND ALL FOUR TIRES WERE REPLACED. THE CONTACT STATED THAT THE STEERING WHEEL VIBRATION SEIZED; HOWEVER, THE ACCELERATOR PEDAL CONTINUED TO VIBRATE. ADDITIONALLY, THE FRONT DRIVER'S DOOR DID NOT UNLOCK. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE LOCK COMPONENT WAS REPLACED, BUT THE VIBRATION OF THE ACCELERATOR PEDAL RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE ENGINE, EXHAUST SYSTEM, AND TRANSMISSION WERE DISMANTLED AND RE-POSITIONED. THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER AND REQUESTED A BUY BACK. THE MANUFACTURER STATED THAT THE DEALER ASSURED THEM THAT THE FAILURE WAS REMEDIED. THE CONTACT STATED THAT THE FAILURE RECURRED AND SMOKE EMITTED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN REPLACED THE O-RING AND THE OIL FILTER. THE CONTACT STATED THAT THE VEHICLE WAS NOT COMPLETELY REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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