Chevrolet Silverado Complaints (2012)

360 consumer complaints on file.

#11447725January 17, 2022
AIR BAGS
I have received a recall letter from General Motors regarding recall # N212328800, NHTSA campaign ID number 21V054. The letter was dated last February of 2021 and received shortly thereafter. The letter specifically states that I am to receive a second letter advising when the parts are available and requesting that I take my vehicle to a Chevrolet dealer. As of today, January 17, 2022, I have not received any such letter. I am writing to advise you of GMs totally unacceptable response to this instance of the Takata airbag recall. I have checked with Chevrolet dealers in my area and am being told that I can come to their lot and they will order the parts and THEN call me when they are ready to do the work. This response is contrary to the way the letter states that the recall will be handled and is confusing to customers. Please investigate and get GM back on track. I would also appreciate an email from someone at GM advising when the airbag parts will be available or if they are already available. I can be reached by email at [XXX]. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442883December 6, 2021
AIR BAGS
Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439638November 7, 2021
AIR BAGS, UNKNOWN OR OTHER
Dash Board of my vehicle has cracked around the area of my air bag. Worried that my air bag will not work properly if ever in an accident. No dash board should crack! Either the material's used when made were not as durable as they should be. Truck has been maintained in excellent condition since it was bought from dealership. No inspection, no safety lights on, no warning lights on. As being the original owner and seeing this worries me and my safety. NO DASHBOARD SHOULD NEVER CRACK/SPLIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439072November 2, 2021
STRUCTURE:BODY
vehicle has extreme rust rot to both frame rails and cross member near the gas tank. vehicle has 88000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438473October 28, 2021
AIR BAGS
It is amazing to me that a recall is issued in March 2021 and nothing has been done yet and they still are building vehicles probably with defective equipment if there isn't a fix for this recall. GM recall # N212328800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438049October 25, 2021
AIR BAGS
GM sent me a recall notice March 2021 that my air bag is defective and they plan to replace it. That notice was in March 2021 and they still have not repaired it stating that parts are not available yet. I feel the air bag is a time bomb waiting to explode and I should not be subject to this danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437494October 20, 2021
AIR BAGS
The following recall has not been resolved within a timely manner: N212328800 Front Passenger Airbag Takata Inflator - Priority Group 10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435924October 7, 2021
AIR BAGS
Takata Recall. The contact owns a 2012 Chevrolet Silverado 2500. The contact received a recall notification for NHTSA Campaign Number: 21V051000 (Air Bags) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434966September 30, 2021
AIR BAGS
Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434572September 27, 2021
AIR BAGS
Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433572September 20, 2021
AIR BAGS
Takata recall. The contact owns a 2012 Chevrolet Silverado 3500. The contact received a recall notice for NHTSA Campaign Number 21V051000 (Air Bags) however, upon contacting the dealer, he was informed that the repair might cause the dashboard to crack. The contact was then informed that he needed to sign a waiver to ensure that the dealer would not be held responsible for any damages to vehicle. The contact declined to sign the waiver and the vehicle was not repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427569August 3, 2021
AIR BAGS
The contact owns a 2012 Chevrolet Silverado. The contact received a notification for NHTSA Campaign Number: 22V054000(AIR BAGS); however, the parts for the repair were unavailable. The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427129July 30, 2021
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that after the dealer performed the NHTSA Campaign Number: 21V051000 (Air Bag) recall repair, the dashboard was cracked on the corner of the passenger’s side air bag compartment. The contact was concerned that the air bag might deploy due to the crack. The dealer was made aware of the failure but informed the contact that he was responsible for the cost to replace the dashboard. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that due to the age and mileage of the vehicle; the manufacturer was not responsible for the damage to the dashboard. The contact had also signed a waiver prior to the recall repair. The failure mileage was 101,194.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426382July 25, 2021
AIR BAGS
Chevy refuses to replace the recalled Takata airbags currently under recall without doing a “full vehicle inspection” and providing us with a “list of repairs that must be made” before the airbag can be ordered or replaced. Note: The is nothing wrong with our truck. They say this is their standard operating procedure for this recall and it requires two full day appointments: one for the inspection and one for the recall repair. They refuse to order the replacement airbag until the inspection has been completed and any repairs Chevy deems “necessary” are complete. This seems to me to be extortion, i.e. we have to keep a defective airbag or comply with their inspection and any repair/payment for anything they deem “necessary.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424073July 9, 2021
AIR BAGS
Takata Recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA campaign number: 21V051000 (Air Bags). The contact took the vehicle to the local dealer for the recall repair. While the mechanic was inspecting the vehicle, the contact was informed that while performing the recall repair on the passenger’s side frontal air bag, there could be potential damages to the dashboard that the dealer would not be responsible for repairing, replacing, or reimbursing the contact for any damages. The contact felt that was not right and did not want the recall repair performed if neither the dealer nor the manufacturer would not repair nor reimburse the contact for damages made to the dashboard. The vehicle was not repaired. The manufacturer was made aware of the issue and agreed with the local dealer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422186June 24, 2021
AIR BAGS
The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that while starting the vehicle the air bag warning indicator light illuminated The contact called OnStar who completed diagnostic testing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 126,625.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418392May 24, 2021
STEERING
Electric power steering motor failed while driving. The failure happened at such a time that it did not cause loss of control or a collision. The repair has yet to be completed at a local GM dealer due to awaiting parts. The failure of the electric power steering motor while driving the vehicle poses a massive safety risk to occupants of the vehicle and others due to there not being an apparent fail safe when the part failed, the steering wheel was completely locked in position and was not able to be turned. The local GM dealer reproduced the problem and diagnosed the electric power steering motor as the culprit and determined that the entire steering rack must be replaced due to the electric motor being a non-serviceable part. To my knowledge the defective part is still in the vehicle awaiting replacement at the dealer. There were no warning signs of a steering problem prior to the steering wheel being unusable and the dash displaying “service power steering” message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417933May 20, 2021
UNKNOWN OR OTHER
Cracks in dash around passenger side airbag. Concern is that if airbag deploys that the dash components around the airbag will become dangerous projectiles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414024April 26, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
THE DASHBOARD ON MY 2012 CHEVY SILVERADO 1500 IS CRACKED IN TWO PLACES. THE CRACK NEXT TO THE PASSENGER SIDE AIRBAG HAS BEEN THERE SINCE I BOUGHT THE VEHICLE BUT THE CRACK IN THE MIDDLE OF THE DASHBOARD JUST APPEARED FROM NORMAL CITY STREET AND HIGHWAY DRIVING. I AM CONCERNED IT COULD BE A PROBLEM IF I AM INVOLVED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413577April 23, 2021
UNKNOWN OR OTHER, STRUCTURE:INTERIOR PANELS:DASHBOARD
THE DASHBOARD HAS CRACKED IN SEVERAL PLACES AND IS NOISY WHILE DRIVING DOWN THE ROAD. IT IS A DISTRACTION TO THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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