Chevrolet Silverado Complaints (2021)

989 consumer complaints on file.

#11431305September 1, 2021
POWER TRAIN
Upon first start with 6-8 hours of being parked, the first shift from gear 1 to gear 2 has a massive hesitation that cause all passengers to lurch forward. It has not caused in issues for the quiet street we live on but in a high traffic area it would effect safety of entering into traffic. This issue happens every morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430756August 27, 2021
SERVICE BRAKES
While in a McDonalds drive through Truck lost all braking ability. Pedal went right to the floor. Truck had to be put in park to stop and shut down. After re starting engine brakes started functioning again. Very scary incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11430504August 25, 2021
ENGINE, POWER TRAIN:MANUAL TRANSMISSION:SEALS/GASKETS
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving 65 MPH, the vehicle inadvertently stalled. Several unknown warning lights including the check engine warning light and the transmission warning light were illuminated. The contact stated that he was able to veer to the side of the road and turn off the vehicle. The contact stated that he restarted the vehicle, but the vehicle was shuddering and making abnormal sounds while driving. The vehicle was taken to the nearby dealer who diagnosed that it was a manufacturer’s error and that the engine and the gasket needed to be rebuilt. The manufacturer was notified of the failure and advised the contact that they would replace the engine instead of buying back the vehicle. A case was opened. The vehicle was not repaired. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428233August 8, 2021
STEERING
Upon starting the vehicle got a alert on the dash DIC of, "Reduced Steering Assist, Service Steering System", or something similar to that. The vehicle was very hard to steer so I shut it off and restarted it seeing if it would reset since its electric steering, but it did not reset and was still difficult to steer. I was able to drive it home carefully since I was close to my home. After I got home I opened the hood to look but saw nothing wrong. I restarted vehicle again and the steering was back to normal and power steering was restored. I am very concerned because if this happens during busy traffic it could result in loss of control and a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428269August 8, 2021
SERVICE BRAKES, STEERING
Brakes: the brakes do not stop the vehicle without excessive pressure to the pedal. Especially carrying a trailer with the exhaust brake & trailer brakes in effect. Takes excessive distance for vehicle to stop. Pedal must be pressed 3/4 to the floor for it to start to apply brakes. It is extremely difficult to stop this vehicle at any speed over 45mph. Have not taken to dealer, was expecting a recall but none until now. Steering: when I turn the steering wheel at low speeds such as backing into a parking spot, there’s a loud squealing noise coming from the engine bay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428079August 6, 2021
STRUCTURE:BODY
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that he noticed that the front driver’s side bumper filler was slightly detached and was wearing down the panel. The contact took the vehicle to the local dealer and was referred to an auto body shop. The contact took the vehicle to the body shop and had the front driver’s side bumper filler and bracket replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427284July 31, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
Vehicle door locks. The key from my 2016 Chevy will open my 2021 Chevy. It does not seem safe when you assume locking your doors would prevent someone from gaining access to your vehicle. How often do you go shopping, put your purchases in the vehicle and shop some more not knowing that someone can just unlock the doors and steal your valuables or wait in the backseat for you to return and harm you. What are the odds that I have a key from an older vehicle that unlocks my new truck doors and also how many other keys are out there that will do the same thing. At the very least GM should at least warn a buyer that just because you lock your doors that doesn't really mean anything. I am sure alot of people are not aware of this lack of safety. We have safety labels on cigarettes, liquor, guns drugs and so many other things but nothing about locking your car doors doesn't mean they are actually locked. I contacted the dealership where I bought it and they claimed they were not even aware of that until they checked further. Changing the locks will not help so it seems like there should be some option. Insurance companies won't want to pay for any theft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426067July 23, 2021
SERVICE BRAKES
My best friends truck, a 2021 Chevrolet Silverado had a brake failure a July 2021. Was coming up to an intersection to make a left turn and went to press the brake pedal to slow down for the turn. Pedal went all the way to the floor and the truck wasn't slowing down much at all. Multiple brake system warnings and lights came on the dash along with the check engine light. It got towed to the dealership he bought it from. They replaced the brake system control module and said it's good to go. Maybe it is, maybe it's not. There have already been 2 recalls pertaining to this exact issue released, none of which applied to his truck according to the VIN recall checker on GM's website. If the problem has been figured out and fixed, then it wouldn't still be occuring. This is a MAJOR safety concern, one that I feel people need to be aware of. Which is why I'm sharing what happened to my friend's truck on behalf of him. This situation is exactly why the emergency brake on vehicles is an all mechanical system that allows the driver to quickly and directly be able to apply the vehicles brakes. It's a reliable and dependable system that's been implemented for over a century. This is a prime example of why vehicles still need to have one onboard. This vehicle doesn't have a real emergency brake. There was an emergency in which the vehicles primary brakes failed and weren't able to slow down the vehicle. The little "emergency brake" button was more worthless than the main brakes that failed to do their job on this truck with less than 5,000 miles on it because the emergency brake system on this truck has worked 0% of the time it was needed so far. This isn't some engine misfire, sunvisor defect, or Bluetooth pairing problem, this is an out of nowhere total brake system failure. This is not good. And people need to be made aware that the problem is still occurring, and on vehicle's that GM isn't aware that it may be applicable to according to the absence of any recalls per VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425975July 22, 2021
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The lifters in the truck are failing, a brand new truck 12,000 miles on it and the lifters have failed. Which is also leading to an oil problem. They are trying to only fox one bank of lifters instead of replacing both. Due to them wanting to wait until the fail. They have known about the problem and i bought the truck from them not knowing that the engine was a faulty engine. When you pay 70,000k for a truck you are expecting it to last a lot more than 6 months. Which is also causing the bent pushrods on the truck. I bought the truck brand new at the end of January, for the lifters to fail, valve springs, and for bent pushrods, I’m estimated to be out of my truck for the next 3/4 weeks which would bring it close to lemon law
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424266July 11, 2021
POWER TRAIN, ENGINE, SERVICE BRAKES
Faulty lifters causing the truck to throw piston rods. This causes malfunction of the traction control, parking brake, transmission,auto locking rear differential. I have had my truck in the shop 3 times for the same issue all within the 1st 10,000 miles. This particular motor has been taken out of production. Upon speaking to mechanic managers at multiple GM dealerships they were not surprised and personally gave me advice on the lemon law. My truck, which is my 1st brand new vehicle, has been out of service now for a total of 45days. I have still made payments up to date. The dealership offers a car or small suv while repairs are being completed, not a truck! Beware of the 5.3litre ecotec3 v8 motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424249July 10, 2021
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:WARNING
Upon returning home after a short drive I pulled into my garage and almost drove through the wall… I purchased parking assistance and it was not provided. The feature apparently failed and turned off at some point without clearly notifying the driver. I don’t know if it provided a silent notice that automatically dismissed but it certainly did not notify me when I really needed it… low speed. The park assist light is indeed off now when the vehicle starts. Clicking the button reports “Park Assist Off” even though it already appears off and is certainly not providing the intended safety feature. Clicking the button again does not turn the light back on but if clicked again it will again report it was disabled. This is strange and confusing for the driver. Using the infotainment screen one can toggle “Park Assist” off and the drivers info screen by the speedometer will finally say “park assist off”. Turning the feature back on in the infotainment screen actually turns the park assist button back on for about 5 seconds then it silently turns off and the driver is NOT warned that the system is not working. The driver is not properly warned of feature failure even though it appears the software knows it is not working. The little button goes out but the driver message screen does not warn the driver. This failure and poor awareness is a safety risk. Yes, we are unlikely to be parking super close to someone but we might indeed park near a GAS hot water heater or similar hazard in work trucks. The driver must know if safety features failure during driving. Otherwise they are potentially more hazardous than vehicles without them. Drivers will by design rely on these features and MUST be warned if the vehicle knows they have failed. I don’t love that the vehicle has already had a failure with only 1695 miles but this dangerous software concerns me more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424150July 9, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Front Park Assist (FPA) system did not provide any level of advanced alert until after impact when all conditions were fully met as stated in the user's manual for the Park Assist system. NOTE: Text after bullets are extracts from user's manual while test in () are owner's feedback during incident when FPA failed to alert. •as the vehicle moves at speeds of less than 8 km/h (5 mph) ( the vehicle was going 1-2 MPH) •the sensors on the bumpers may detect objects up to 1.2 m (4 ft) in front (Front Park Assist (FPA) detection was not until pipe contact was made with bumper/sensor) •within a zone 25 cm (10 in) high off the ground and below bumper level. (Pipe was in full zone from 0 to >30" high) •Blocked sensors will not detect objects and can also cause false detections. Keep the sensors clean of mud, dirt, snow, ice, and slush; and clean sensors after a car wash in freezing temperatures. (The sensor was not blocked in anyway. The truck has never been in mud, dirt, snow, ice, or slush.) •When an object is first detected in the rear, one beep will be heard from the rear, or both sides of the Safety Alert Seat will pulse two times. (Initial FPA alert level was never reported) •(There was not an intermediate level description in the user's manual as implemented by GM. Intermediate FPA "yellow" alert was never reported) •or <0.3 m (1 ft) in the vehicle front — a continuous beep will sound (Continuous beep from FPA was reported only after contact was made with the pipe) •The Park Assist system does not detect children, pedestrians, bicyclists, animals, or objects located below the bumper or that are too close or too far from the vehicle. (The pipe as an object was above bumper height and passed from outside the range slowly (1-2mph) until contact was made without any alert from the FPA) This is a single occurrence issue and was reported to GM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424152July 9, 2021
SERVICE BRAKES
Truck started wobbling and the engine light, traction control light , and Peking brake light came on . Also It say service ESC. Truck is making a horrible noise underneath.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423759July 7, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car Fire - Started at the rear of the cabin between the cabin rear window and the truck bed The fire engulfed directly around and inside the fuel tank. The car is available for inspection as far as im aware at the tow / salvage yard The safety of myself and any passengers were greatly put at risk. The fire engulfed the inside cabin within seconds, and caused a total loss on the car. The problem has not been identified elsewhere. However the almost exact scenario has occurred in the manufacturers other 2021 model vehicles on the Tahoe and Yukon, with recalls on file for both for incorrect seal around the fuel tank, causing fuel tank fires. The car manufacturer does not want to help at all, they are willing to deal with insurance company and that is it, who will just pay out the value of the car. The police and fire crew local to the incident have ran reports on the fire. No warning lamps occurred before or during the fire. The car was operating as normal until the large explosion. There was no accident, nothing was hit, witnesses described small embers / flames flying up from the truck bed right before the big explosion, indicating there was fuel spitting out and catching on fire.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11423822July 7, 2021
ENGINE
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that a loud knocking sound was coming from the bottom of the vehicle while reversing. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the timing belt needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423153July 1, 2021
STRUCTURE:BODY
I discovered that the key to my 2016 chevy van unlocks the doors to my 2021 chevy silverado. I feel totally unsafe now when I leave anything of value locked in my pick-up. With auto thefts and break-ins at an all time high how can anyone ever feel safe locking valuables up in their vehicle.The Chevy dealership where I bought it first didn't believe me but later checked with Chevy and found out that Gm ran out of key codes so they started to reuse them. People in the business of stealing cars or stealing the contents probably can wander thru shopping malls or parking lots get in and out of cars without the owner aware of it. What are the odds that I would have a key that opens two different vehicles and how many other keys like that are out there?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422598June 28, 2021
SERVICE BRAKES
Purchased new Chevrolet Silverado AT4 last week and with only 72 miles on the odometer a warning light appeared on instrument cluster stating “Service Brake Assist”. Returned to dealer where purchased with 91 miles on odometer 3 days later. Dealer service department confirmed a faulty brake control module and ordered replacement part. New brake control module will arrive in 4 days and will be installed at that time. In the meantime, service manager said vehicle is safe to drive with existing brake control module. This is being submitted because of previous significant vehicle recalls on record for the same issue in 2018-2020. It appears the problem or some iteration of the problem has not been corrected yet in the 2021 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421809June 22, 2021
AIR BAGS
PURCHASED NEW, WITHIN A COUPLE OF DAYS THE srs SUPPLEMENTAL RESTRAINT SYSTEM LIGHT CAME ON THE INFO CENTER IN DASH AND WOULD FLASH ON AND OFF WITH THE AIRBAG LIGHT ON (RED) IT WOULD DO THIS FOR 15-30 SECONDS AND THEN "RESET" AND THEN LIGHTS WOULD GO OFF. WAS INCONSISTENT BUT SCARED MY WIFE, SO I TOOK THE TRUCK BY THE DEALER AND THEY SAID IT WAS NOT A HARD CODE IN THE SYSTEM AND MAY BE A BUG IN THE SYSTEM AND KEEP AN EYE ON IT...WELL A FEW MORE DAYS AFTER IT FINALLY SET A CHECK ENGINE LIGHT HARD CODE AND WAS TAKEN TO THE DEALER THE NEXT DAY. FOUND OUT IF THE LIGHT COMES ON THE AIR BAGS ARE NOT ACTIVATED, NICE ONE GM. SO AFTER 3 DAYS THEY CHANGED THE CLOCK SPRING IN THE STEERING COLUMN AND THEN FIND 3 HARD CODES FOR ENGINE MISFIRES. ALL BEFORE THE 1ST OIL CHANGE...COME ON MAN THIS IS 2021 SO WHILE ITS IN THE 2ND TIME THE GUY HAS TO ORDER THE PART THEY DENT THE DOOR AND SCRATCH THE PAINT AND NOW IT BACK FOR 2 MORE WEEKS FOR PAINT AND BODY AND INFOTAINMENT SYSTEM ISSUES UPDATES POOR QUALITY AND HEADACHES. BUT WIFE STILL FEELS UNSAFE WITH THE AIR BAG FAILURE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421133June 16, 2021
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owned a 2021 Chevrolet Silverado 2500. The contact stated while driving 35 mph, the contact noticed flames coming from the cab and the bed of the vehicle. The contact stated that the flames grew bigger and the contact pulled over to the side of the road and exited the vehicle before the vehicle became fully engulfed in flames. A report was made with the fire department. There were no injuries. Medical attention was sought for mental and emotional purposes related to the incident. The vehicle was deemed a total loss. The dealer was contacted and informed the contact that the Vin was not under recall. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 12,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420790June 14, 2021
ELECTRICAL SYSTEM
Driver side front marker light bulb not working after 700mi. Not a big problem but annoying enough for a 2 week old, $49,000 truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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