Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11240482July 29, 2019
UNKNOWN OR OTHER
JUST RECEIVED A LETTER FROM GENERAL MOTORS WITH A PAGE THAT IS TO BE INSERTED INTO MY OWNERS MANUAL. THE ISSUE IT PURPORTS TO SOLVE IS THAT THE MANUAL STATES THAT IF THIS TRUCK HAS FORWARD COLLISION ALERT, IT ALSO HAS FORWARD AUTOMATIC BRAKING & INTELLIGENT BRAKE ASSIST. THAT IS INCORRECT & THIS ALERT IS TO CORRECT THAT ERROR. BUT, THE MANUAL INSERT PROVIDED IS NONSENSE. IT HAS NO PAGE NUMBER TO TELL US WHERE TO INSERT THE NEW PAGE; THERE ARE 2 SECTIONS RELATING TO THIS IN THE MANUAL. THE INSERT ALSO SAYS IT ONLY APPLIES TO 1500 SERIES TRUCKS. MINE IS A 2500 SERIES. SO WHY SEND THIS. GM HAS MESSED THIS UP AND IT SEEMS TO ME YOU NEED TO CALL THEM ON IT TO PROVIDE CORRECT INSERTS FOR THE 2 MANUAL AREAS TO WHICH IT APPLIES. THAT SHOULD INCLUDE CORRECT INFORMATION AND PAGE NUMBERS. OTHERWISE THE MATERIAL I RECEIVED IS IRRELEVANT TO CORRECTING THE ORIGINAL ERROR. I AM A RETIRED GOVERNMENT PERFORMANCE AUDITOR, SO SERIOUS MISTAKES IN CORRECTING PROBLEMS CONCERN ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235015July 26, 2019
SERVICE BRAKES
THE VEHICLE IN MOTION, AT LOW SPEEDS (UNDER 10 MPH), THE BRAKES FAIL TO SLOW OR STOP THE VEHICLE UNTIL THE BRAKE PEDAL IS FULLY DEPRESSED WHICH UNEXPECTEDLY REQUIRES MORE EFFORT THAN BRAKING UNDER NORMAL CONDITIONS. EVEN WITH THE PEDAL FULLY DEPRESSED, IT STILL DOES NOT STOP THE VEHICLE WITHIN THE EXPECTED STOPPING RANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234156July 23, 2019
POWER TRAIN
WHEN AT HIGHWAY SPEEDS (ANYWHERE BETWEEN 40-75) THERE IS A VERY NOTICEABLE SHAKING WHEN ENGINE IS UNDER LIGHT LOAD (JUST KEEPING SPEED). I HAVE TAKEN IN TO CHEVY DEALERSHIP AND THEY CHANGED THE TRANSMISSION FLUID AND THAT WORKED FOR A COUPLE THOUSAND MILES. NOT THE "CHEVY SHAKE" IS BACK AT FULL FORCE. UPON CALLING CHEVY, THEY CLAIM TO KNOW THAT THEIR TRUCKS DO THIS, BUT SAY THERE IS NOT A FIX TO SOLVE THE ISSUE. THEY CLAIM THEY HAVE NO CLUE WHERE IT'S COMING FROM, BUT SHOULD NOT BE A SAFETY HAZARD. MY QUESTION IS, IF YOU DO NOT KNOW WHAT IT IS, HOW CAN THEY SAY IT'S NOT A SAFETY HAZARD. I AM SO AFRAID THAT MY TRUCK IS GOING TO BREAK DOWN AND IT'S NOT EVEN TWO YEARS OLD. I HAVE READ THE THOUSANDS OF COMPLAINTS ONLINE WITH PEOPLE HAVING THE EXACT SAME ISSUE, SINCE THE 2014 MODEL. THEY HAVE HAD ENOUGH TIME TO FIGURE THIS OUT AND SHOULD BE HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233769July 22, 2019
SERVICE BRAKES
BACKING UP MY TRUCK, AT SLOW SPEED DOWN A BOAT RAMP, MY BRAKE PEDAL AUTHORITY WENT TO ZERO. I HAD NO BRAKES DURING BACKING MY BOAT IN GULF OF MEXICO. I HAD TO STAND ON PEDAL WITH ALL OF MY WEIGHT JUST TO SLOW IT LONG ENOUGH SO I COULD PUT ON PARKING BRAKE. I CALLED DEALER TO INQUIRE IF THIS WAS A PROBLEM, AND THEY SAID I HAD TO WAIT TWO WEEKS TO EVEN GET IT IN THERE TO LOOK AT IT. UNACCEPTABLE. LOSS OF BRAKING CAN KILL OCCUPANTS IN THESE VEHICLES. IN MY CASE, I WOULD HAVE BEEN UNDER WATER AND POSSIBLY DROWNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232154July 15, 2019
SERVICE BRAKES
NO BRAKES AT LOW SPEED AND A HARD PEDAL. POSSIBLY VACUUM PUMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231121July 11, 2019
AIR BAGS
AIR BAG DEPLOYED AND DRIVER BURNED HAND COUGH DEVELOPED FROM INHALATION OF AIRBAG POWDER POSSIBLE DEVELOPMENT OF ASTHMA AND MEDICAL TREATMENT OF COUGH ONGOING TRAVELING I35 N JUST 3 MILES NORTH OF STACY MN. HIT DEER
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11230787July 10, 2019
SERVICE BRAKES
MY WIFE TOOK THE SERVICE RECALL LETTER FROM THE MANUFACTURER AND THE DEALERSHIP (SANTA FE CHEVROLET/CADILLAC IN SANTA FE, NEW MEXICO) INFORMED MY WIFE THAT SINCE MY VEHICLE HAS 70,00 MILES THEY WOULD NOT SERVICE THE RECALL FOR FREE AND INSTEAD WOULD CHARGE US $960 DOLLARS. SUBSEQUENTLY WE HAVE NOT BEEN ABLE TO USE THE VEHICLE IN OVER SIX WEEKS. THIS IS SIMPLY UNTENABLE. PLEASE HELP US AS IT IS UNSAFE TO OPERATE THIS VEHICLE. THE SERVICE ADVISOR THAT MY WIFE SPOKE WITH WHEN TAKING THE VEHICLE IN IS [XXX] ON MAY 24, 2019. I HAVE REPEATEDLY TRIED TO GET THE GENERAL MANAGER TO HELP ME REMEDY THIS SITUATION. HIS NAME IS [XXX]. THIS IS THE CLOSEST DEALERSHIP AND THE SAME WHICH WE PURCHASED THIS VEHICLE IN 2017. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230421July 9, 2019
AIR BAGS, SEAT BELTS
TAKATA RECALL , I WAS IN MOTION ON A CITY STREET AND HIT A DEER WHEN MY AIR BAG SENSOR WENT OFF IN MY DASH AND CAUTION LIGHTS AND SOME LIGHT WOULD NOT SHUT OFF BUT AIR BAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11229922July 7, 2019
UNKNOWN OR OTHER
MY FAMILY WAS STUCK IN TRAFFIC IN CHARLOTTE AT RUSH HOUR 8-18-18 WE HAD PUSH THE TRUCK ACROSS 4 LANES IT DIED IT STARTED 20 MINUITES LATER AND DONE IT AGAIN DOWN THE ROAD WE PUSHED AGAIN WAITED IT STARTED I DROVE IT HOME 2.5 HOURS WITH NO PROBLEM TOOK IT TO DEALER SHIP THEY SAID COMPUTER SHOWED NOTHING TODAY 7-19-19 IT DONE IT AGAIN AFTER SETTING IN TRAFFIC WE PUSHED OUT OF THE ROAD IT STARTED 20 MINUTES LATER SO THIS TIME I HAD IT TOWED I HAVE TO SMALL KIDS THIS IS NOT SAFE SO ITS AT THE DEALER NOW IT HAS 8000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229192July 3, 2019
SERVICE BRAKES
WHEN TRAVELING AT LOW SPEEDS THE BRAKING SYSTEM FAILS. THE BRAKE PEDAL IS NOT RESPONSIVE. YOU MUST APPLY MAXIMUM FORCE TO TRY AND STOP THE VEHICLE. I WAS PARALLEL PARKING AND HIT A MAILBOX CAUSING DAMAGE TO MY REAR RIGHT FENDER BECAUSE THE TRUCK DID NOT STOP PROPERLY. I HAD THE TRUCK CHECKED AND THEY OLD ME IT WAS A FAULTY VACCUM PUMP. THIS SEEMS TO BE AN ONGOING ISSUE WITH THIS MODEL TRUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11229358July 3, 2019
UNKNOWN OR OTHER
I AM CONCERNED CUSTOMERS ARE NOT RECEIVING THEIR RECALL NOTICES AFTER BEING TOLD CUSTOMERS RECEIVE THEIR VEHICLES RECALL NOTICES VIA EMAIL. UPPER MANAGEMENT AT ASBURY AUTOMOTIVE GROUP GRAY DANIELS CHEVROLET ORDERS THE OVERWRITING OF INCOMING ELECTRONICALLY SUBMITTED INTERNET LEADS (MERGING LOT SOLDS WITH ELECTRONICALLY SUBMITTED INTERNET NON-SOLDS OVERWRITING EVERYTHING KEEPS THE NON-SOLDS EMAIL ADDRESSES), TO EMBEZZLE EBE SFE MONEY FOR CORPORATE BONUS'S FROM GENERAL MOTORS; ASBURY AUTOMOTIVE GROUP GRAY DANIELS TOYOTA DELETES CUSTOMERS EMAIL ADDRESS AND INPUTS FAKE OR CREATED EMAIL ADDRESSES TO AVOID BAD SURVEYS TO WIN PRESIDENTS AWARD. ARE MY FEARS JUSTIFIED? NEW VEHICLE PURCHASES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223184June 28, 2019
POWER TRAIN
THE TRANSMISSION SHIFTS HARD IN LOW GEARS (UPSHIFTING AND DOWNSHIFTING), LUNGING FORWARD AND A HARD KNOCK IN THE TRANSMISSION. CHEVROLET CANNOT FIX IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222947June 27, 2019
POWER TRAIN
8 SPEED TRANSMISSION HARSH JERKS BETWEEN 1ST AND 2 GEARS AND 2ND AND 1ST GEARS TYPICALLY OCCURRING ON SLIGHT DOWNHILL GRADE HARSH JERK AND KNOCK/HAMMER NOISE COMMON TO OCCUR AFTER VEHICLE HAS BEEN SITTING AND IN STOP AND GO TRAFFIC SUCH AS SCHOOL DROP OFF WITH CHILDREN AROUND AND RUSH HOUR TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222497June 25, 2019
POWER TRAIN
REAR WHEEL BEARING ADJUSTMENT NUT, STRIPPED THE THREADS AND BECAME LOSE, CAUSING ADDITIONAL DAMAGE TO THE BREAK ROTORS. IT ALSO CAUSED THE SEAL ON THE REAR AXLE TO LEAK. TOOK IN TO MECHANIC TO SEE WHY IT WAS LEAKING. MECHANIC WAS SURPRISED THAT I DIDN'T LOSE A REAR WHEEL. WILL PROVIDE PHOTOS FROM MECHANIC WHEN AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222596June 25, 2019
POWER TRAIN
TRANSMISSION STARTED SLIPPING AT 72000 MILES, REPLACEMENT OR REBUILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221832June 22, 2019
POWER TRAIN
SHORTLY AFTER PURCHASING MY TRUCK, I BEGAN EXPERIENCING HARD SHIFTS, GEAR SEARCHING, CLUNKING AND HANGING BETWEEN GEARS. OCCASIONALLY THE SHIFT WOULD BE SO HARD IT WOULD FEEL AS THOUGH THE TRUCK WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE OR OBJECT. MULTIPLE TRIPS TO THE DEALER HAS RESULTED IN NUMEROUS ATTEMPTED FIXES WITH NO RELIEF OF THE PROBLEM. CURRENTLY THE TRUCK IS BACK AT THE DEALERSHIP HAVING THE ENTIRE TRANSMISSION REPLACED. THIS IS CAUSING A DEPRECIATION OF THE VALUE OF THE TRUCK AS WELL AS AN UNSAFE CONDITION WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221129June 19, 2019
POWER TRAIN
TRUCK TRANSMISSION WAS GOOD UNTIL ABOUT 2,000 MILES. TRUCK HAS DELAYS WHEN PUTTING IN GEAR AFTER IT SITS OVERNIGHT. TRUCK HAS HARSH LOW SPEED DOWNSHIFTS. PROBLEMS ARE REAL BAD WHEN VEHICLE IS COLD. WHEN YOU COME TO A COMPLETE STOP AND LET OFF THE BRAKE THE TRUCK WILL SOMETIMES LUNGE FORWARD. TOOK TRUCK BACK TO THE DEALER WHERE I BOUGHT IT AND THEY SAID NOTHING WAS WRONG SO I MADE AN APPOINTMENT FOR A WEEK LATER WITH ANOTHER DEALERSHIP. THEY DID A "TIMING" TEST AND FELT THE DELAY AND DID 16NA364 UPDATE. IT SEEMED TO HELP FOR A COUPLE OF DAYS AND PROBLEM RETURNED. BOTH DEALERSHIPS ARE AWARE OF THE PROBLEM BUT GM IS NOT PROVIDING A FIX. I NOW WARM THE TRUCK UP A FEW MINUTES BEFORE DRIVING TO HELP WITH DELAYED GEAR ENGAGEMENT. HARSH DOWNSHIFTS CONTINUE WITH THE LUNGING AND SLOW RESPONSE AT TIMES WHEN APPLYING GAS PETAL. YOU HAVE TO BE VERY CAREFUL WHEN DRIVING THIS TRUCK BECAUSE OF THE TRANSMISSION PROBLEMS. THERE ARE MANY COMPLAINTS FOR THIS NOT TO BE A MAJOR PROBLEM. THIS VEHICLE STICKER PRICE WAS $64,000 DOLLARS. I WISH I HAD MY OLD TRUCK BACK BECAUSE IT WAS RELIABLE AND NOT POTENTIALLY DANGEROUS TO DRIVE. GENERAL MOTORS NEED FIX THIS PROBLEM OR AT LEAST GIVE AN FREE EXTENDED WARRANTY. THE DEALERS WILL FIX THE TRANSMISSION IF GM WILL TELL THEM HOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221300June 19, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND THEY DISCONNECTED THE CALL. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220999June 18, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RODENROTH MOTORS INC (3055 S MACKINAC TRAIL, SAULT STE. MARIE, MI 49783, (906) 662-4756) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219821June 13, 2019
POWER TRAIN
VERY HARD SHIFT GOING FROM 1ST TO 2ND GEAR AND FROM 2ND GEAR TO 1ST GEAR. THE SHIFT WAS SO HARD THAT THE TIRES MADE A CHIRPING NOISE AND HARDLY ANY THROTTLE WAS BEING USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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