Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11279532November 12, 2019
ENGINE
THE ENGINE BLOCK HEATER CORD WAS RECALLED ON MY 2017 CHEVY DURAMAX DIESEL. I BROUGHT MY TRUCK TO MY LOCAL DEALERSHIP ON AUGUST 21, 2019 FOR THE RECALL AND THE CORD WAS SIMPLY CUT OFF. AT THAT TIME THERE WAS NOT A REMEDY FOR THE RECALL. I CALLED CHEVROLET CUSTOMER ASSISTANCE TODAY, NOVEMBER 12, 2019, TO CHECK ON THIS RECALL AS THE TEMPERATURE IN KANSAS IS BECOMING VERY COLD AND I AM NEEDING THE ENGINE BLOCK HEATER. I SPOKE WITH SABRINA AND HER SUPERVISOR MICHAEL WHO BOTH INFORMED ME THE NEW ENGINE BLOCK HEATER CORD HAS BEEN RELEASED TO COLD WEATHER STATES, NOT KANSAS. THE ONLY WAY FOR ME TO GET THE CORD FOR MY TRUCK WOULD BE TO DRIVE TO COLORADO, THE CLOSEST STATE TO KANSAS THAT THE CORD HAS BEEN RELEASED TO. COLORADO IS OVER 8 HOURS FROM ME, NOT TO MENTION THE TEMPERATURE IS CURRENTLY COLDER IN KANSAS THAN COLORADO. THIS IS JUST VERY FRUSTRATING, I PAID FOR THE ENGINE BLOCK HEATER ON MY TRUCK SO I CAN USE IT. I GOT NOTICE OF THIS RECALL IN MAY OF 2019, NOW IT'S NOVEMBER WITH VERY COLD WEATHER AND THE ISSUE HAS NOT BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279254November 10, 2019
SERVICE BRAKES
BRAKE PEDDLE PUSHED BACK AT ME WHEN TRYING TO STOP. TRUCK FAILED TO SLOW DOWN RESULTING IN AN ACCIDENT. * (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11278691November 7, 2019
STEERING
TL* THE CONTACT OWNED A 2017 CHEVROLET SILVERADO 1500. WHILE DRIVING 15 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE VEHICLE SLID AND CRASHED INTO A CURB. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE TIRE HAD DETACHED AND ROLLED AWAY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V256000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 29,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11278367November 6, 2019
STEERING
STEERING COLUMN FAILURE CAUSING SLOW SPEED ACCIDENT IN PARKING LOT AND INVOLVING LOSS OF STEERING AND IMPACT WITH LAMP POST. VEHICLE DAMAGE TO BUMPER AND DRIVER SIDE FRONT FENDER BUT NOT INVOLVING FRONT DRIVER SIDE WHEEL, SO STEERING COLUMN FAILURE COULD NOT HAVE BEEN CAUSED BY INCIDENT. VEHICLE THEN HAD NO STEERING CONTROL AND IS UNDRIVEABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11271684October 28, 2019
SERVICE BRAKES
VEHICLE WAS IN FOR A RECALL 1 WEEK PRIOR TO RECALIBRATE A POSSIBLE ERROR IN THE VACUUM ASSIST PUMP TO BRAKE SYSTEM. THIS WEEK, STOPPED AT A STOP SIGN ON A HIGHWAY, POSTED SPEED 45 AND THE BRAKE DISENGAGED AND VEHICLE LURCHED FORWARD. CALLED DEALER, SERVICE TECH SAYS KNOWN ISSUE, GM HAS ISSUED AN EXTENDED WARRANTY TO THIS MODEL TO REPAIR/REPLACE THE PART KNOWN TO BE FAULTY. TECH SAID GM SHOULD HAVE MAILED A LETTER SAYING THAT IF, AND ONLY IF THE BRAKES FAILED OR BECAME HARD TO PRESS, BRING VEHICLE IN. IF THERE HAD BEEN A PEDESTRIAN OR VEHICLE CLOSE, I WOULD HAVE HIT THEM. BRINGING VEHICLE IN AFTER THE FACT WOULD BE TOO LATE. MY VEHICLE QUALIFIED FOR THE FREE REPAIR SO IT IS BEING REPAIRED NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271322October 27, 2019
SERVICE BRAKES
2017 CHEV. SILVERADO 1500 LTZ .. 21,240K MILES .. I PULLED INTO MY CHURCH PARKING LOT. AND AT LOW SPEED, I PULLED FORWARD STOPPED AND STARTED BACKING IN TO THE SPACE, I THEN PULLED FORWARD TO STRAIGHTEN OUT AND WHEN I WENT TO STOP THIS TIME THE PEDAL WAS HARD. I WAS BARLEY ROLLING AND HAD BOTH FEET PUSHING ON THE PEDAL AND STOPPED JUST IN TIME TO NOT HIT A PARKED CAR. THEN I BACKED INTO THE SPACE AND AGAIN A HARD PEDAL WITH VIRTUALLY NO BRAKES. MANUFACTURER RECALL NUMBER N192268490 NHTSA RECALL NUMBER 19V645
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270659October 24, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A CRASH COLLISION LOT AND THE FRONT BUMPER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11270705October 24, 2019
SERVICE BRAKES
SAME ISSUE AS CURRENT RECALL ON 1500 SERIES TRUCKS BUT NOT ON THE 2500 SERIES (WHICH MINE IS). PEDAL NOW VERY SPONGY, HAVE TO PUMP THEM TO GET ADEQUATE BRAKING. THIS OCCURS AT HIGHWAY SPEEDS AND LOCAL DRIVING. PANIC STOPS REQUIRE ENGAGING THE PARKING BRAKE TO PREVENT A CRASH. HAVE HAD IT IN TWICE FOR SERVICE BUT ALL THEY ARE TRYING TO DO IS REPROGRAM. THERE ARE OTHER ISSUES WITH THE VACUMN PUMP, HYDROBOOST, MASTER CYLINDER WHICH THEY ARE APPARENTLY UNWILLING TO ADDRESS. WHY THE 2500 AND 3500 TRUCKS WERE NOT INCLUDED IN THE RECALL IS THE QUESTION OF THE DAY. I AM NOT DRIVING THE TRUCK ANY MORE THAN NECESSARY AS IT IS UNSAFE. THIS COMPLAINT IS A MATTER OF RECORD OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270834October 24, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO JOHN L SULLIVAN CHEVROLET (916-782-1243, LOCATED AT 350 AUTOMALL DR, ROSEVILLE, CA 95661) WHERE THE ROTORS WERE TURNED AND THE FRONT BRAKES WERE REPLACED. THE CONTACT STATED THAT THE FAILURES WERE OCCURRING TOO SOON BASED ON THE YEAR OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270571October 24, 2019
UNKNOWN OR OTHER
POPPING NOISE COMING FROM REAR OF TRUCK. TRUCK HAS SLACK IN REAR AXCEL CAUSING POPPING NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270149October 22, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 1500. WHILE DRIVING 35 MPH, ANOTHER VEHICLE PULLED OUT IN FRONT OF THE CONTACT. THE CONTACT ATTEMPTED TO BRAKE, BUT THE BRAKES FAILED AND A CRASH OCCURRED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE ENTIRE FRONT END AND FRONT PASSENGER SIDE WHEEL OF THE CONTACT'S VEHICLE WERE DAMAGED. BOTH VEHICLES WERE TOWED FROM THE SCENE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HANDLED THE MATTER WITH HIS INSURANCE COMPANY AND TOOK THE VEHICLE TO THEIR RECOMMENDED MECHANIC FOR REPAIRS. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11269868October 21, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. WHILE THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED, A MOTORCYCLE PULLED OUT IN FRONT OF HIS VEHICLE. THE CONTACT APPLIED THE BRAKES AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD, FAILING TO STOP THE VEHICLE IN TIME. THE CONTACT CRASHED INTO THE MOTORCYCLE. THE OTHER DRIVER WAS INJURED AND TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND IMPOUNDED. AN INVESTIGATION WAS CONDUCTED BY THE STATE POLICE AND THE OTHER DRIVER'S LAWYERS, WHICH WILL CONCLUDE ON 10/29/19. THE CONTACT DID NOT YET KNOW THE EXTENT OF THE DAMAGE TO HIS VEHICLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD JUST PURCHASED THE USED VEHICLE THREE MONTHS AGO IN JUNE OF 2019. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) TWO WEEKS AFTER THE CRASH. THE FAILURE MILEAGE WAS 45,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11269972October 21, 2019
FUEL/PROPULSION SYSTEM
ALL FUEL INJECTORS IN "BANK 1" BECAME FAULTY AND NEED REPLACING IMMEDIATELY WITH LITTLE TO NO WARNING OF ISSUES. CHECK ENGINE LIGHT CAME ON AFTER MULTIPLE INJECTORS BECAME FAULTY. CHECK ENGINE LIGHT CAME ON WHILE TRAVELING ON A STRAIGHT ROAD AFTER 2 MINUTES OF HIGHWAY TRAVEL GOING 70 MPH. *LN CONSUMER STATED I'D LIKE TO ADD THE FOLLOWING INFORMATION TO MY REPORT. AFTER LOOKING FURTHER ON THE NHTSA WEBSITE, I CAME ACROSS INFORMATION IN THE 'MANUFACTURER COMMUNICATIONS' SECTION OF THE WEBSITE PERTAINING TO 2017 CHEVROLET SILVERADO 1500'S. THE NHTSA ID NUMBER IS 10163854, AND MANUFACTURER COMMUNICATION NUMBER IS N182198000. IN THIS LETTER IT EXPLAINS ISSUES WITH BANK 1 FUEL INJECTORS, AND WHAT I EXPERIENCED WITH MY PICKUP. UNDER THE 'CONDITIONS' SECTION OF THIS LETTER, PAGE 1, MY VEHICLE MEETS ALL THE CONDITIONS ASIDE FROM LIVING IN WYOMING AND NOT ONE OF THE 13 STATES LISTED. MY PICKUP IS A 2017 CHEVROLET SILVERADO WITH A 5.3L ENGINE, THE MALFUNCTION INDICATOR LAMP ILLUMINATED, I TOOK MY VEHICLE TO GARVIN MOTORS IN POWELL, WY, AND THEY SAID A DIAGNOSTIC TROUBLE CODE RETURNED WITH FUEL TO AIR RATIO ISSUE IN BANK 1. UPON FURTHER DIAGNOSTICS IT WAS REVILED THE FUEL INJECTORS NEED REPLACING IN BANK 1, JUST AS STATED IN THIS LETTER FROM GM. I HAVE BEEN IN CONTACT WITH TWO GM DEALERS IN THE AREA, AND I HAVE BEEN QUOTED TWO PRICES TO REPLACE PARTS LISTED ON THIS DOCUMENT FROM GM. I HAVE ALSO REACHED OUT TO GM, AND THEY SAID THEY WILL RESEARCH THIS LETTER MORE AND GET BACK WITH ME. I AM NOW TWO WEEKS WITHOUT A VEHICLE WHILE THE DEALERSHIP IS DEMANDING I MAKE A DECISION TO HAVE REPAIRS DONE, HOW I WILL BE ABLE TO PAY FOR REPAIRS UPON COMPLETION, AND GM CUSTOMER SUPPORT WILL NOT TAKE MY CALLS WITH TELLING ME THEY WILL BE CALLED BACK. I HAVE SPOKEN TO GM THREE TIMES ABOUT THIS WITH EACH TIME STATING THEY NEED TO LOOK INTO THE MATTER FURTHER. DENNY MENHOLT DEALERSHIP LOCATED IN CODY, WY, CURRENTLY HAS MY PICKUP WITH NO REPAIRS STARTED AT THIS TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269168October 17, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. WHILE DRIVING ON THE HIGHWAY AT 50 MPH, THE CONTACT HAD TO MAKE A SUDDEN STOP IN TRAFFIC AND THE BRAKES DID NOT WORK. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A NEARBY COLLISION CENTER AND THE OTHER VEHICLE WAS ABLE TO BE DRIVEN AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 42,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11268958October 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. ELKLAND CHEVROLET (505 E MAIN ST, ELKLAND, PA 16920, 814) 258-1071) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268348October 14, 2019
ENGINE
LOW COOLANT WARNING MESSAGE, THIS IS A PROBLEM WITH 2015-2019 CHEVROLET 2500 HD VEHICLES. THEY HAVE A BULLETIN TO CORRECT TO ELIMINATE, BUT DOES NOT WORK. PROBLEM WAS ADDRESSED AT 23213 MILES 7/23/2018, AND NOW AGAIN AT JUST UNDER 60,000 MILES SEPTEMBER 2019. PER CHEVROLET WARRANTY, THE AFFECTED PARTS SHOULD BE COVERED UNDER THE ENGINE EMISSION WARRANTY FOR 8 YEARS 80,000 MILES. CHEVROLET WARRANTY CLAIMING THIS COOLANT SENSOR IS COVERED BY THE 36,000 MILE BUMPER TO BUMPER WARRANTY. THIS ERROR MESSAGE COMES ON REPEATEDILY AN MAKES YOU HAVE TO STOP AND CHECK COOLANT LEVEL, WHICH IS OK, BUT MUST BE CHECKED. SENSOR IS BAD AND CHEVROLET WILL NOT COVER UNDER THE STATED WARRANTY AND STATES REPAIRS ARE IN EXCESS OF $600.00. I HAVE LEFT MESSAGES FOR A SUPERVISOR TO CALL ME, TO NO AVAIL. THE PROBLEM IS SO WIDE SPREAD, PARTS ARE ON NATIONAL BACK ORDER AND CHEVROLET IS AWARE OF THIS. I PERSONALLY BELIEVE THEY ARE TRYING TO AVOID A RECALL AND CONTROL THEIR FINANCIAL EXPOSURE BY TELLING CUSTOMERS THIS PART IS NOT COVERED UNDER THE CORRECT PORTION OF THEIR WARRANTY. THIS STARTED IN JULY 23, 2018 THROUGH CURRENT. COPIES OF WARRANTY INFORMATION WILL BE ATTACHED AS WELL AS PHOTO OF WARNING MESSAGE. THIS IS A CONSUMER EMERGENCY, MANY OWNERS ARE EXPERIENCING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268139October 13, 2019
POWER TRAIN
WHEN COMING TO STOP MY TRUCK REGULARLY HAS VERY HARD DOWNSHIFTING. ALONG WITH A VERY AUDIBLE 'CLUNK' FROM THE REAR END, I WILL EXPERIENCE A FEELING THAT I CAN ONLY DECEIVE AS BEING HIT BY ANOTHER VEHICLE. THIS RESULTS IN SOMETIMES HAVING TO BRAKE HARDER AS YOU FEEL LIKE YOUR GOING TO MOVE FORWARD RAPIDLY. A VERY SIMILAR EXPERIENCE HAPPEN WHEN PULLING OUT SLOWLY IN LOW GEARS. THESE TWO COMBINED CAN BE EXTREMELY HAZARDOUS AS WELL AS JUST VERY OBNOXIOUS/ANNOYING WHEN DRIVING IN A YIELDING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267717October 10, 2019
STRUCTURE:BODY, SERVICE BRAKES, UNKNOWN OR OTHER
I WAS TOWING MY TRAVEL TRAILER AND THE BRAKES FAILED,I TOTALED THE CAMPER IN FRONT OF ME.THE NOTIFICATION LETTER FROM GM SAID EVEN IN THE HARD PEDAL SITUATION THE BRAKES ARE STILL IN SAFETY SPECS, NOT WITH A 7,000 LB TRAILER BEHIND THE TRUCK.I FEEL GM SHOULD COVER THE COSTS OF DAMAGE AND UPDATE THE LATEST NOTIFICATION LETTER TO INCLUDE LETTING THE PEOPLE WHO TOW KNOW THEY AREN'T GOING TO STOP IN TIME. ALSO GM PULLED THE DATA FROM MY TRUCK, THE AIRBAGS DID NOT DEPLOY, AND DIDN'T INSPECT THE VACUUM PUMP OR THE HOOD, BUMPER, GRILL OR FENDERS ALL WERE THROWN AWAY. THE INVESTIGATOR THAT PULLED THE DATA SAID IT WAS INCOMPLETE YET GM SAYS IT'S NOT THEIR PROBLEM THERE WERE NO CODES PRESENT AT THE TIME OF THE ACCIDENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11267268October 9, 2019
POWER TRAIN
TRANSMISSION SHUDDER AT SPEED. HARD SHIFTS AT SLOW SPEED. APPEARS TO BE WELL DOCUMENTED ACROSS THIS SITE AND OTHER FORUMS. IT APPEARS THE OIL USED IN THE TRANSMISSIONS WAS DEFECTIVE (PER CHEVY) . TSB - 16-NA-175 AND TSB 18-NA-355. HOPEFULLY ADDING TO THE LONG LIST OF COMPLAINTS HELPS GET CHEVY TO ISSUE A "RECALL" OR SOMETHING SIMILAR TO RESOLVE THE ISSUE WITH THE FLUSH PROCEDURES OR SIMILAR FIXES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266208October 4, 2019
POWER TRAIN
HARD DOWNSHIFTING WHEN GOING DOWN HILLS AT SLOW SPEED. JERKING AND CLUNKING NOISE, AND RPM GOES UP AND SOUNDS LIKE GEARS ARE GRINDING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TELL ME NOTHING IS WRONG. IT HAPPENS EVERY TIME I AM GOING DOWN A HILL WITH THE BREAKS APPLIED AND GOING AT A SLOW SPEED. THE TRUCK JERKED SO BAD THAT THE SEAT BELT LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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