Chevrolet Silverado Complaints (2018)

598 consumer complaints on file.

#11218854June 10, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL, ACCELERATOR PEDAL, AND CENTER CONSOLE EXPERIENCED EXCESSIVE VIBRATION. THE VEHICLE WAS TAKEN TO COUNTRY CHEVROLET (11 E. LEE HWY, WARRENTON, VA), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 200. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218907June 10, 2019
AIR BAGS, SEAT BELTS, SEATS
WHEN EVER THE VEHICLE IS IN MOTION. PASSENGER SEAT DOES NOT HAVE THE REMINDER OR WARNING SYSTEM TO ALERT THE OCCUPANT TO BUCKLE UP SHOULD THEY FORGET. MY DEALER STATES THE PASSENGER AIR BAG SYSTEM IS ACTIVE FULL TIME HOWEVER IT IS ONLY MARGINALLY EFFECTIVE SHOULD THE PASSENGER FAIL TO SECURE THEIR SEAT BELT. ADDITIONALLY, THERE IS NO DASH INDICATOR SHOWING THE PASSENGER SEAT BELT BUCLKE/NO-BUCKLE STATUS AS SHOWN ON PAGE 86 OF THE 2018 SILVERADO OWNERS MANUAL WHICH DISCUSSES THE PASSENGER SENSING SYSTEM AND AIRBAG STATUS INDICATOR WHICH IS NOT PRESENT IN THIS LINE OF VEHICLES. PAGE 145 OF THE 2018 SILVERADO OWNERS MANUAL STATES THERE "MAY" BE A REMINDER LIGHT NEAR THE AIRBAG STATUS INDICATOR WHICH IS NOT INSTALLED ON THIS LINE OF VEHICLES. VIEWING SIMILAR VEHICLES, THIS CONDITION IS PRESENT IN A MINIMUM OF MODEL YEARS 2017 THROUGH 2020 CHEVROLET AND GMC 2500/3500 HD CREW CAB VEHICLES. CONTACTED GENERAL MOTORS CUSTOMER SERVICE ON 4/10/2018 & 4/24/2018 FILED GM CASE [XXX]. GM REP CALLED BACK 4/30/2018 AND THEIR SOLUTION WAS TO HAVE MY DEALERSHIP INSTALL AN AIRBAG ON/OFF SWITCH TO DISABLE THE AIRBAG. NOT A SUITABLE RESOLUTION TO THIS SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217651June 3, 2019
POWER TRAIN
THIS TRUCKS TRANSMISSION SHIFTS WHENEVER IT WANTS TO... I WAS DRIVING 45MPH AND COASTING TO A RED LIGHT WHEN IT DOWNSHIFTS HARD BUT WHEN THE LIGHT TURNED GREEN AGAIN AND I PRESSED THE ACCELERATOR I HAD NO TORQUE, LIKE I WAS IN 5TH GEAR AND SHOULD HAVE BEEN IN 2ND. I PRESSED A BIT HARDER AND IT DOWNSHIFTED HARD AGAIN AND WAS AT 5K RPMS! I THOUGHT IT HAD AN 8 SPEED TRANSMISSION, BUT IT SURE DOESNT SEEM LIKE IT. MY TRUCK WAS NEW AND ONLY HAS 5K MILES ON IT. UNACCEPTABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217652June 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THIS HAS HAPPENED TWICE. THE VEHICLE WILL NOT SHIFT INTO GEAR, THE POWER STEERING DOESN'T WORK, AND OTHER ELECTRONIC OPTIONS DO NOT WORK. THIS HAS ONLY HAPPENED WHEN THE VEHICLE IS STATIONARY. THE FIRST TIME IT WAS PARKED AND STARTED, THE WEATHER WAS AROUND 50F AND CLEAR. THE SECOND TIME WAS AFTER GETTING GAS WHILE PARKED, THE WEATHER WAS CLEAR AND AROUND 82F. AFTER THE VEHICLE SITS FOR 10-15 MINUTES (OFF AFTER THE FIRST START) YOU CAN RESTART THE VEHICLE AND IT WILL GO INTO GEAR BUT IN A LIMP MODE STATE. THE POWER STEERING LIGHT WILL WORK BUT THE VEHICLE DOES NOT SHIFT CORRECTLY AND THE RADIO DOES NOT WORK CORRECTLY. THESE INCIDENTS HAPPENED APPROXIMATELY 5 MONTHS APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210007May 26, 2019
SERVICE BRAKES
THE TRUCK HAS LESS THAN 100 MILES ON IT. I HAD BEEN DRIVING AT 55 AND ENTERING TOWN. SLOWED TO 45, THEN 35, THEN 25 MPH. HAD A SLOW COAST DOWN HILL APPROX 200 YDS AT 25MPH WHILE LIGHTLY ON THE BRAKES. I ATTEMPTED TO STOP AS I WAS APPROACHING A STOPSIGN. THE BRAKE PEDAL PUSHED DEEPER THAN USUAL, WAS VERY HARD, AND I DID NOT HAVE MUCH STOPPING FORCE. I HAD TO STAND VERY HARD ON THE PEDAL TO GET IT STOPPED AND MY STOPPING DISTANCE WAS GREATER THAN USUAL. HAD THERE BEEN A PEDESTRIAN CROSSING THE STREET THERE WOULD HAVE BEEN A BIG PROBLEM. AS A LET OFF THE PEDAL TO CROSS THE INTERSECTION, THERE WAS A SURGE LIKE THE ENGINE WAS STUCK ON FAST IDLE OR LIKE WHEN ACCELERATING FROM A LOW RPM BRAKE STAND. AFTER THAT SHORT INCIDENT, BRAKE FUNCTION WAS BACK TO NORMAL AND I DROVE THE VEHICLE HOME WITHOUT ANOTHER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208187May 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED A TEXT MESSAGE STATING THAT THERE WAS TRANSMISSION FAILURE. THE CONTACT STATED THAT THE VEHICLE WOULD DOWNSHIFT INDEPENDENTLY AND NOT EXCEED 35 MPH. ALSO, THE ENGINE RPMS REVVED AT A DANGEROUS LEVEL. OCEAN CITY CHEVROLET (2366 OCEAN HWY W, SHALLOTTE, NC 28459, (910) 364-9917) STATED THAT THE PART FOR THE REPAIR WOULD BE SHIPPED IN TWO DAYS; HOWEVER, THE CONTACT COULD STILL DRIVE THE VEHICLE SINCE THE FAILURE OCCURRED INTERMITTENTLY. THE PART THAT WAS REPLACED WAS A SENSOR TO THE TRANSMISSION TO AVOID THE SUDDEN DOWNSHIFTS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,914.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208124May 16, 2019
SEAT BELTS
DURING A MINOR INCIDENT WITH LOW IMPACT AND AT A LOW SPEED, BOTH FRONT SEAT SEATBELT PRETNESIONERS FIRED OFF, LOCKING BOTH BELTS COMPLETELY AND FILLING THE TRUCK WITH SMOKE. NO ONE WAS IN THE PASSENGER SEAT WHEN THAT ONE ENGAGED. I WAS BACKING UP IN A SHOPPING CENTER PARKING LOT SLOWLY AND DID NOT SEE A CONCRETE SLAB BEHIND ME DUE TO THE ANGLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11207382May 13, 2019
UNKNOWN OR OTHER
I PURCHASE A 2018 CHEVROLET SILVERADO IN NOVEMBER OF 2018 THAT WAS DEFECTED. TOOK IT TO THE DEALERSHIP 3 TIMES FOR REPAIR FOR THE SAME PROBLEM. DEALERSHIP COULDN'T FIX IT SO THEY TRADED IT FOR ANOTHER 2018 SILVERADO. THE 2ND TRUCK HAS THE SAME PROBLEM WITH THE TRANSMISSION. IT'S MAKES A GRINDING VIBRATION BETWEEN 40 AND 50 MPH AND IT MAKES A SOUND LIKE SOMETHING IS GOING TO COME APART OR SOMETHING IS GETTING READY TO FALL OUT.DEALERSHIP HUFFINES CHEVROLET IN LEWISVILLE,TX SAIDS IT'S MY DRIVING HABITS. GENERAL MOTORS STATED THE PROBLEM GO'S AWAY OVER TIME. IF PROBLEM GO'S AWAY OVER A PERIOD OF TIME,WHY DID IT GO AWAY ON THE 1ST TRUCK. TRANSMISSION IS DEFECTED AND THEY KNOW IT. AT THIS POINT ALL I WANT IS MY MONEY BACK. I'VE BEEN FRUSTRATED FOR 6 MONTHS OVER MY TRUCK. IT'S UNSAFE TO DRIVE BECAUSE OF GRINDING AND VIBRATION. I'M NOW GOING TO CONTINUE TO MAKE PAYMENTS ON A UNSAFE DEFECTED VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207215May 13, 2019
STRUCTURE:BODY
MY SON WAS BACKING OUT OF A TIGHT PARKING SPACE AT OUR HOTEL. HE CHECKED HIS REAR CAMERA AND SAW THERE WERE CONCRETE POLES CLOSE BEHIND HIM SO HE BRAKED, BUT THE TRUCK JUMPED BACKWARD AND HIT THE POLE DENTING HIS BUMPER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205552May 3, 2019
ENGINE
BOUGHT THIS TRUCK BRAND NEW IN SEPTEMBER 2018 AND HAVE BEEN HAVING PROBLEMS WITH THE TORQUE CONVERTER SINCE THE DAY WE BOUGHT IT. IT HAS FREQUENT MODERATED SHUDDERING AND OR LURCHING AT THE ACCELERATION SPEED OF ABOUT 30 MPH. ALMOST EVERYDAY AND SEVERAL TIMES PER DAY. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES, THEY SAY THERE IS A "FLAW" IN THE 2017-2018 TRUCKS BUT THERE IS NOT A FIX. THEY SAY TO DRIVE THE TRUCK IN TOW HAUL AND THAT HELPS. I DO NOT WANT TO DRIVE IN TOW HAUL, I FEEL IT IS HARD ON THE TRUCK TO DRIVE IN TOW HAUL ON A REGULAR BASIS. TOW HAUL IS SPECIFIC FOR TOWING. AND IT COMPROMISES THE FUEL ECONOMY. I AM UNHAPPY THAT THERE IS A KNOWN PROBLEM BUT NO FIX WITH THE TORQUE CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203358April 24, 2019
POWER TRAIN
TRANSMISSION SLIPS, KNOCKS, AND GRINDS IN SOME INSTANCES. NO CHECK ENGINE LIGHT FROM THESE ISSUES BUT SPENT 30K + AND I HAVING THESE ISSUES AT 13,500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203106April 23, 2019
UNKNOWN OR OTHER
THE DOOR LOCKS CREATE A LIFE SAFETY ISSUE. I LOCKED MY TRUCK AND WENT INTO A STORE LEAVING AN ADULT PASSENGER IN THE TRUCK. I CAME OUT WITH PACKAGES AND ASKED THE PASSENGER TO UNLOCK THE DOOR. NEITHER THE DOOR LOCK SWITCH OR THE HANDLE WOULD ALLOW HER TO UNLOCK THE DOORS. THERE IS ABSOLTELY NO WAY A PASSENGER CAN GET OUT FOR ANY REASON IF THE DOORS ARE LOCKED AND THEY DON'T HAVE THE KEYS. THE DEALER SAY THIS IS PART OF THE SECURITY SYSTEM. THE OWNERS MANUAL DOESN'T GIVE ANY INSTRUCTION ON HOW TO DISARM THIS. PASSENGER LEFT IN TRUCK WITHOUT THE KEYES WITH THE DOORS LOCKED IS IN A DEATH TRAP BUILT BY CHEVROLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203138April 23, 2019
ELECTRICAL SYSTEM
WHEN THE TRUCK IS TURNED OFF IT SOMETIMES CAN TAKE ANYWHERE FROM 2 MINUTES TO OVER 1 HOUR TO RESTART. WHEN THIS ISSUE OCCURS AND THE KEY IS TURNED TO START THE VEHICLE ALL YOU WILL HEAR IS A "CLICK" SOUND COMING FROM WHAT I ASSUME IS THE STARTER. WHILE NOT STARTING, EVERYTHING ELSE ELECTRICAL IN THE VEHICLE SEEMS TO BE WORKING FINE. ALTHOUGH THIS TRUCK WAS DELIVERED NEW IN DECEMBER OF 2017(BUILD DATE OF 8/17), IT WAS NOT PUT ON THE ROAD AND IN SERVICE(BUILT OUT AS A TOW TRUCK) UNTIL MID MAY OF 2018. ALTHOUGH THIS STARTING ISSUE DID NOT BEGIN WITH MY TRUCK UNTIL SOMETIME IN FEBRUARY/MARCH 2019, WE HAVE ANOTHER TRUCK THAT IS THE EXACT SAME MODEL (BUILD DATE OF 2/18) THAT HAS BEEN EXPERIENCING THE SAME ISSUE FOR ABOUT 7 MONTHS NOW. THAT SECOND TRUCK WAS FINALLY TAKEN TO THE DEALER AND THEY COULD NOT FIND A SPECIFIC PROBLEM SO THEY REPLACED THE STARTED. THE PROBLEM STILL EXISTS. THE DRIVER RECENTLY REPLACED THE BATTERY JUST TO TRY TO ELIMINATE THE POTENTIAL CAUSE OF THIS ISSUE BUT THAT YIELDED NO POSITIVE RESULTS EITHER. WE ARE AT A LOSS AND THIS ISSUE IS LITERALLY COSTING US MONEY!! IN GENERAL, THIS NON-STARTING ISSUE HAPPENS A COUPLE TIMES A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195722April 11, 2019
STEERING
STEERING LOSS WITH WARNING. I'VE HAD THE TRUCK FOR 100 MILES AND HAVE HAD THIS PROBLEM 8-10 TIMES. IN MOTION, STOPPED, TRANSITIONING INTO MOTION. QUICKLY MOVING FROM FORWARD TO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195538April 11, 2019
VISIBILITY/WIPER
THE REAR GLASS SHATTERED WHILE DRIVING. NOTHING HIT THE WINDOW. I SHATTERED ON ITS OWN WHILE DRIVING ON A SMOOTH ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195330April 10, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN VEHILCE GOES FROM 6 CYLINDERS TO 4 CYLINDERS IT SHAKES REALLY BAD AND CAUSES HEADACHES AT ALL SPEEDS ! WORSE AT HIGHER SPEEDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195432April 10, 2019
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2018 CHEVROLET SILVERADO 1500. WHILE DRIVING 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND ENDED UP IN A RIVER EMBANKMENT. THE VEHICLE WAS TOTALED AND TOWED AWAY. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT PRETENSIONERS FAILED. THE CONTACT SUSTAINED A BROKEN BACK AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11194079April 5, 2019
UNKNOWN OR OTHER
IN APRIL 2018, I PURCHASED A NEW 2018 CHEVROLET 1500 SILVERADO. IN NOVEMBER OF 2018 I NOTICED AN UNACCEPTABLE AMOUNT OF CORROSION ON THE CHASSIS. IN MARCH 2019, THE CORROSION HAS INCREASED TO THE TOTAL FRONT OF MY CHASSIS RUSTING. NOTE: THE MARKERS USED AS A REFERENCE FOR THE MANUFACTURE TO ASSEMBLE THE VEHICLE WERE STILL PRESENT, INDICATING A SHARPLY MARKER HAD ADHERED TO THE TRUCK BETTER THAN THE NOXRUST COATING. NOTE: I CLEAN MY VEHICLE REGULARLY( EVERY TWO WEEKS). I TOOK MY VEHICLE TO TWO SEPARATE CHEVROLET DEALERSHIPS TO NO AVAIL. THEY STATED THAT THE WARRANTY DID NOT COVER STANDARD DAMAGE TO THE PAINT. THE FAULT WAS NOT DAMAGE TO THE PAINT, RATHER THE WAX COATING SIMPLY DID NOT HOLD UP. ACCORDING TO THE SHOP RECORDS, MY TRUCK WAS STILL WITHIN THE 3 YEAR/36,000 MIKE BUMPER TO BUMPER WARRANTY MEASURING AT 30,521 MILES. PLEASE SEE THE ATTACHED PHOTOS FOR MORE DETAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193583April 3, 2019
POWER TRAIN
THE TRANSMISSION SLIPS OR SHUDDER, ALSO HAS FREE WHEELED WHEN GOING DOWN HILL AT SLOW SPEEDS, ALSO OCCURS IN REVERSE, USUALLY ABOUT 1 TO 2 CAR LENGTHS. HAVE RETURNED TO THE DEALER SEVERAL TIMES AND BEEN TOLD THAT GM DOES NOT HAVE A REMEDY. HAD THE SERVICE RECOMMENDATION OF A TRANSMISSION FLUED FLUSH DONE TWICE WITH DIFFERENT FLUID INSTALLED WITH NO CHANGE. HAS BEEN IN THE DEALERS SHOP FOR 3 WEEKS WITH GM LOOKING AT THE PROBLEM, NO SOLUTION IN SIGHT. NO CONFIDENCE THAT GM CAN FIX THE PROBLEM. THIS COULD DEVELOP INTO A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192361March 29, 2019
ELECTRICAL SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
RADIO QUIT WORKING AND TRUCK WOULD NOT START TOOK IT TO DEALERSHIP THEY ORDERED NEW RADIO AND THEN LATER INSTALLED IT STILL DIDENT WORK ORDERED MODULE FOR IT TOLD THEM TRUCK WAS SHORTING OUT AND WOULD NOT START AND ASKED THEM IF I SHOULD LEAVE IT ON BATTERY CHARGER OVER NIGHT SO IT WOULD START IN MORNING THEY SAID YES KEEP DOING THAT UNTIL PART CAME IN IT DID AND THEY FIXED IT A MONTH AGO WAS AT MALL TRUCK UOULD NOT START TRIED IT AGAIN STILL NOTHING TOOK KEY OUT WAITED COUPLE MINUTES AND IT STARTED THEN SEATBELT STUCK IN DOOR AND WENT THROUGH DOOR PANEL AT HOME DEPOT TOOK IT TO DEALERSHIP THEY SAID IT WAS A SAFETY ISSUE AN COULD FIX THE SEAT BELT BUT NOT THE DOOR BECAUSE I PUT BLACK SILICONE ON DOOR TO COVER HOLE AND NOW THE HEADLINER WHERE YOU PUT YOUR SUNGLASSES IS FALLING DOWN WORRIED I BOUGHT A LEMON BUT NOT SURE BECAUSE THIS IS MY FIRST NEW TRUCK AND IT SEEMS LIKE THERE'S A DELAY WHEN YOU LET OF THE GAS AND IT STOPS GIVING THE ENGINE GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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