Chevrolet Silverado Complaints (2020)

902 consumer complaints on file.

#11637246January 21, 2025
FUEL/PROPULSION SYSTEM
Received a code P10D9. Infotainment center says 157 miles until 65 mph max speed. Dealer has no idea what’s wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637432January 21, 2025
SERVICE BRAKES
Upon entering a roadway from a parking lot I noticed my vehicle struggling to gain speed. I lifted my foot from the gas pedal and the truck rapidly reduced speed, dropping from 25 mph to less than 5mph in a couple of seconds. I then reapplied the gas pedal to attemp to avoid the vehicle approaching from the rear. The truck struggled again to gain speed. I went about 150 yards toward an intersection. I applied the brake and pushed it to the floor as the truck barely slowed to a stop. Had there been any vehicle stopped in front of me I would have hit it and pushed it into the intersection. The dashboard lit up with warning lights and rotating messages such as, Brake system failure 62 mph top speed, Service trailer break.when the traffic light turned green I drove it across the intersection into a parking lot, going about 5 mph for 50 yards. Putting my foot back on the brake as hard as I could. It finally came to a stop about twenty feet farther than it should have. I had it towed to a Chevrolet dealership. They did a diagnostic test and checked all braking components. They found a service bulletin for recalibration of brake system control module. They preformed the calibration and cleared the codes. After reading the many reports of this happening on the NHTSA site and the absolute possibility of injuries and deaths, I find it hard to believe that with knowing this problem exists and it’s disastrous potential, that there has not been a recall after 5 years of complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637144January 20, 2025
ENGINE, SERVICE BRAKES, STEERING
While driving home truck began to misfire and drop in RPM’s. Service ESC and Service Parking Brake popped up on my notification system. My Engine light was blinking and my Traction light was on. While i was turning into my street to get home, my engine shut off. The steering wheel and brakes became hard as the motor wasn't powering them. I was able to turn it on and get it into my drive way. Afterwards when trying to turn it on, it would turn on and shut off immediately. Chevy replaces a fuel pump module for a second time(recall), added a new starter and battery. After Three months they then told me I need a new engine because it has locked itself up. I purchased the vehicle with 32,000 miles and It currently has 49,000 miles. Chevrolet are not going to warranty me a new engine because i do my own oil changes (which were 2). Had this happened on the highway or in traffic, i would've been at a high risk of causing an accident considering power steering and brake system was not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637166January 20, 2025
ENGINE, POWER TRAIN
Truck has been burning oil since it was purchased new in 2020. The truck has needed 6 quarts added between every oil change. It has been to the dealer and they insist nothing is wrong. GM customer service has been no help. Motor has a ticking noise. Finally 2 weeks ago check engine lights came on and loud noises came from motor. Brought it into the dealership and they said full lifter failure and engine scoring and has been like this for awhile now. This is something I brought up to them AND GM support over the last 4 years of owning the vehicle and they always told me there was nothing wrong with it. Private extended warranty is going to cover a new engine, but is on national backorder due to all the issues with the 6.2L engine and others having issues GM won’t acknowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637205January 20, 2025
ENGINE
Vehicle would not start, had it towed to a shop and they said the engine locked up. After tearing motor down the main bearing was scored and there were metal scratches.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636863January 19, 2025
ENGINE
I was driving on a wet Road with more than an inch of water on the road and all of a sudden my engine blew up I took it to the Chevrolet dealer and they told me that water got in the engine and it was my fault I feel that the engine failed and should not have
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636871January 19, 2025
SUSPENSION, STEERING
Upper control arm ball joint separated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636906January 19, 2025
SERVICE BRAKES
During operation of the vehicle at approximately 45mph and sudden stopping/ breaking is required, truck fails to do so. It is a partial loss of brake pressure and a loud "whale cry" type sound that appears to be coming from under the hood. I have had it happen twice just recently; I have taken to dealer, and they cannot replicate the issue. I have caught the sound the second time on video. To summarize truck loses partial breaking power, pedal does not bottom out, but it feels like there is not as much pressure being applied to the breaks when needed. Once the sound stops all braking returns to normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636694January 18, 2025
ENGINE
Excessive Oil consumption from new and lifter failure at 116,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636695January 18, 2025
ENGINE
Had the top of the motor rebuilt twice, first the left side, then the right side. Then GM replaced the motor out of warranty. A year and a half later the rear main seal blew and the seal was all mushroomed and out of shape.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636741January 18, 2025
ENGINE
While driving down road at around 60mph 6.2L engine started to make loud knocking noise and shaking violently while loosing all power. Truck had 79,797 miles on it at the time with all oil changes and service done at GM dealership. After having GM dealership diagnose truck, it was determined to have a spun rod bearing, causing multiple other engine components to fail. Truck was not under factory warranty and was quoted $12,200 to replace. There were no warning lights or any known issues until this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636640January 17, 2025
POWER TRAIN
Purchased not thinking there would be issues as truck was clean and well kept. Month and a half later torque converter went bad. Had it replaced under warranty, however, I have more symptoms from when it originally started. 6 speed transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636312January 16, 2025
POWER TRAIN
The contact owns a 2020 Chevrolet Silverado 3500. The contact received a notification of NHTSA Campaign Number: 24V797000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at 62 MPH during snow weather and switching lanes; the accelerator pedal was depressed, and both the rear wheels had locked. The vehicle spun out of control and traveled into the center lane of a two-lane road and crashed into a snow embankment where it came to a stop. No Injuries were sustained. No warning light illuminated. Prior to the crash, the contact stated that the transmission was slipping and making abnormal noises where it was taken to a dealer for the transmission was inspected and replaced due to metal shaving intrusion. The vehicle was then taken to the same local dealer for the most recent failure where it was diagnosed with a transmission failure related to the open recall. The vehicle was towed back to the residence where it was informed that the recall remedy was not available and no interim repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 40,000. The contact mentioned that the failure mileage for the most recent failure was 28,000 with the new transmission. The manufacturer was made aware of the failure and confirmed that there was no recall remedy available and no expected available date determined. VIN tool confirms parts not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11636334January 16, 2025
ELECTRICAL SYSTEM
While changing a blown fuse for the instrument cluster, my truck unexpectedly caught fire, endangering my safety and causing significant damage to the vehicle. The fire started behind the passengers side fuse box within the wiring harness (GM# 84717166). The dealership determined that the failure was due to wire harness chafing on the thread side of a tie bar bolt. Due to General Motors not responding to their request for repair information via the TAC, they concluded that the bolt needed to be shorten in order to reduce the chafing. There were no warning signs or indications that this was going to or could occur. The burnt harness is available for inspection but the vehicle has been traded in due to no longer trusting how it was manufactured.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11635869January 14, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
In 2024, I noticed that my truck was experiencing rough shifts. It felt as if the back wheels were jerking over uneven ground, even though the vehicle was on a flat surface. In November 2024, my sister sent me an article about General Motors' massive recall due to rear wheel lock-up, which increased the risk of crashes. I contacted GM and learned that my truck was part of the recall. I reported the issues my truck was exhibiting, and GM instructed me to reach out to my dealer about the problem. However, I was informed that they did not have the parts to fix the issue and had no idea when they would receive them. I asked GM if they would provide me with a rental vehicle, but they declined, stating that if they offered a rental to me, they would have to provide one for others as well, which was not feasible due to the large number of affected vehicles. I explained that my truck is my daily driver for work, and I frequently transport my grandchildren in it. Driving the truck was hazardous given the issues it was already exhibiting. I was told to contact my dealer, and since my truck was under warranty, they should provide me with a rental. When I requested to speak with a manager, I was informed that they would only reiterate the same information. I then contacted my dealer, Sapaugh GM Country, located at 1435 McNutt St., Herculaneum, MO. I was informed that they do not have the parts. but they did a minor tweak which has caused more damage to my powertrain and engine.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11635321January 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the fuel module and fuel tank. The failure eventually reoccurred, and the fuel rail sensor was replaced; however, the failure recurred intermittently. The manufacturer was notified of the failure. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635000January 9, 2025
POWER TRAIN
Purchased a 2020 Silverado 1500, 5.3L 4x4 with 8,000 miles. Now at 66,000 miles the torque converter is bad. Shudders, hard shifting, lunges into gear, won’t go into reverse at times. MULTIPLE complaints with these engines. There’s a recall, but it stops at 2019….. WAKE UP GM!! This problem is still ongoing from 2020-2024!!! Needs to be another recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634771January 8, 2025
POWER TRAIN
Transmission shuttering when driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634855January 8, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that upon commencing to drive at various speeds, the tailgate would open without user intention, and remain open despite attempting to shut close via the interior controls. The local dealer was contacted and confirmed the VIN was not included in the NHTSA Campaign Number: 24V060000 (LATCHES/LOCKS/LINKAGES). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634560January 7, 2025
UNKNOWN OR OTHER
Rear window leaks water into the cab during rain, snow, car wash, etc. GM refuses to abide by comprehensive warranty to fix the issue, and my dealership wants to charge around $1,000 just to apply sealant. Water goes into and behind the rear seat (where my child sits) and goes to unknown area. Water can cause rust, mold, electrical problems, or any other number of issues. I noticed it around November of 2024 but I don’t know how long it has actually been occurring for. When researching this issue, appears to be relatively commonplace for my year and style of vehicle. Even the GM techs at my dealership acknowledged it is a recurring issue that may require MULTIPLE visits before getting a permanent solution (replacing the entire window).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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