Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10573288March 18, 2014
SERVICE BRAKES
I HAVE A 2002 SILVERADO 2500HD WITH VERY LOW MILES(63,868), EXTREMELY WELL TAKEN CARE OF VEHICLE. MY PROBLEM OCCURRED, FORTUNATELY FOR ME, WHILE I WAS SITTING AT A STOPLIGHT. AS I SAT WAITING FOR THE LIGHT TO TURN GREEN, MY BRAKE PEDAL WENT TO THE FLOOR. I WASN'T SURE WHAT HAPPENED AND THOUGHT MAYBE I'D PUMP MY BRAKES UP AND EVERYTHING WOULD BE FINE. NO SUCH LUCK. I PULLED OVER INTO A GAS STATION AND LOOKED UNDER MY TRUCK AND SAW MY FLUID LEAKING VERY BADLY, COMING DOWN OVER MY GAS TANK. SINCE I HAD JUST LEFT MY HOME AND WAS VERY CLOSE, I DECIDED TO DRIVE IT HOME AND HAVE A BETTER LOOK. AS I DROVE THE HALF MILE DRIVE, MY BRAKE FLUID COMPLETELY DRAINED DRY. FORTUNATELY FOR ME, THERE WAS NO TRAFFIC ON THE STREETS AND NO OBSTACLES IN THE WAY. ANYWAY, WHEN I GOT HOME AND LOOKED UNDER MY TRUCK AND SAW THAT MY BRAKELINE LOOKED LIKE IT COMPLETELY EXPLODED AND WAS RUSTED OUT, I CALLED MY DEALER AND ASKED IF THERE WAS A SAFETY RECALL FOR THESE BRAKE LINES, AND THEY INFORMED ME THAT THERE NEVER HAS BEEN. I MADE AN APPOINTMENT FOR THEM TO REPAIR MY BRAKELINE, SO I HAD MY TRUCK TOWED TO MY DEALER, AND THEY PRECEDED TO WORK ON MY TRUCK. AS THEY INSPECTED IT, I WAS INFORMED THAT "ALL" OF MY LINES WERE RUSTED OUT BADLY AND UNSAFE. THIS COST ME APPROXIMATELY $700 TO REPAIR ALL OF THE LINES, BUT MY BIGGEST CONCERN IS THAT THIS COULD HAVE TURNED OUT A LOT DIFFERENTLY. WE HAVE 8 CHILDREN, 12 GRAND CHILDREN, AND FORTUNATELY THIS VEHICLE WAS NOT ON THE HIGHWAY WITH ANY OF THE LITTLE ONES IN IT. I HAVE BEEN DRIVING FOR OVER 30 YEARS AND I FEEL VERY FORTUNATE THAT CIRCUMSTANCES WERE WHAT THEY WERE. ANYWAY, AFTER SURFING THE WEB, I FOUND THAT I AM NOT ALONE, THIS IN MY OPINION IS A SAFETY HAZARD AND SOMETHING SHOULD BE DONE BEFORE A TRAGEDY HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572668March 16, 2014
SERVICE BRAKES
STEPPED ON BRAKES TO STOP WHEN BLOWING SNOW REDUCED MY VISIBILITY, AND THE BRAKE PEDAL WENT TO THE FLOOR. THE BRAKE LINES WERE SEVERELY CORRODED AND ONE OF THEM SUDDENLY FAILED. TURNS OUT THAT IT'S AN EPIDEMIC WITH THESE GM TRUCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568034March 9, 2014
SERVICE BRAKES
BRAKE LINE RUPTURE DUE TO EXTREME RUSTING, ALL LINES HAVE EXCESSIVE RUST. THIS SEEMS TO BE A VERY COMMON ISSUE AFTER DOING RESEARCH ONLINE. NOT ONLY THE BRAKE LINES HAVE EXCESSIVE RUST BUT THE GAS LINES, ROCKER PANELS AND COMPLETE UNDERSIDE SHOW THE SAME. MANY OTHERS ARE COMPLAINING ABOUT THE EXACT SAME ISSUES, I BELIEVE A RECALL SHOULD BE IN ORDER TO CORRECT THE PROBLEMS MENTIONED ABOVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566714March 2, 2014
SERVICE BRAKES
BRAKE LIGHT WITH (!) (P) RED CAME ON DASHBOARD WITH IN 10 MIN NO BRAKES BRAKE LINE BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564835February 18, 2014
SERVICE BRAKES
WHILE DRIVING I EXPERIENCED BRAKE FAILURE. IT WAS FOUND THAT CORROSION OF THE BRAKE LINES HAS RESULTED IN A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563023February 5, 2014
ENGINE
GM BULLETIN # 06-06-01-019B INDICATES A FAULTY CASTECH HEAD. NO RECALLS, COST TO REPAIR IS OVER $1,000.00 THIS IS A KNOWN FAULTY PART THAT GM WILL NOT HONOR REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562375January 31, 2014
SERVICE BRAKES
BACKING OUT OF DRIVEWAY, APPLIED BRAKES, NOTHING HAPPENED. BUMPED INTO SMALL RETAINING WALL. A TRAIL OF FLUID LED TO AN INSPECTION OF THE BRAKE LINES, ONE OF WHICH RUPTURED. ALL OTHERS WERE COMPLETELY RUSTED AND CORRODED AND LOOKED READY TO BREAK AT ANY TIME. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL. I DO NOT UNDERSTAND HOW THIS TYPE OF CATASTROPHIC FAILURE. DOES NOT LEAD TO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561475January 25, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
AT APPROXIMATELY 50 MPH COOLANT LOSS FROM A CRACKED CYLINDER HEAD SENT A SIGNAL TO THE ECM TO SHUT DOWN THE ENGINE WHICH CAUSED THE LOSS OF POWER STEERING AND CONTROL. WEATHER CONDITIONS WERE SNOW AND WIND AND I WAS FOLLOWING TWO DRY TRACKS IN THE ROAD, UPON LOSS OF POWER THE TRUCK DRIFTED ONTO AN AREA OF ROAD COVERED IN SNOW WHICH NEARLY CARRIED ME OFF INTO A DITCH. ON A DRY DAY IF THIS HAD OCCURRED INERTIA WOULD HAVE TAKEN ME ON TO A SOFT SHOULDER SO IN THIS INSTANCE THE COLD WEATHER AND SNOW ACTUALLY HELPED THE TRUCK FROM DRIFTING TOO FAR OFF THE ROAD. ONCE DISABLED ALONG SIDE THE ROAD THE WEATHER BEGAN TO DETERIORATE TO NEAR WHITE OUT CONDITIONS, THANKFULLY ANOTHER DRIVER PULLED UP BEHIND ME ABOUT 50 YARDS BACK AND USED HIS FLASHERS TO WARN ON COMING DRIVERS. AFTER THE TRUCK COOLED A BIT IT RE-STARTED AND I TOOK FOR SERVICE. A MECHANIC NOTICED A CRACKED CYLINDER HEAD AS THE CULPRIT. I HAVE COME TO LEARN THIS IS A COMMON PROBLEM WITH THESE VEHICLES. MY WIFE WILL OCCASIONALLY DRIVE THIS TRUCK AND IT COULD HAVE BEEN A DIFFERENT SITUATION IF SHE COULD NOT HAVE MUSCLED THE UNASSISTED STEERING TO THE SIDE OF THE ROAD. IT IS MY BELIEF THAT ANY CONDITION THAT WILL SHUT DOWN AN ENGINE UNDER FULL POWER SHOULD BE THE RESPONSIBILITY OF THE MANUFACTURER TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561152January 23, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 1500. THE CONTACT STATED THE ENGINE MODEL 4.8 IS DEFECTIVE AND AS A RESULT WILL CONSTANTLY LOSE COOLANT DUE TO THE CRACKED MOTOR HEAD. THE CONTACT TOOK THE VEHICLE TO A INDEPENDENT MECHANIC WHERE THEY REPAIRED THE HEAD GASKET OF THE VEHICLE. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE BUT UNWILLING TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VEHICLE WAS NOT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560309January 16, 2014
SUSPENSION, FUEL SYSTEM, GASOLINE
STATE INSPECTION MY TRUCK FAILED DUE TO GASOLINE RUSTED AND LEAKING GAS,REAR SHACKLES RUSTED THRU, PARKING BREAK WON'T HOLD CORROSION. I HAVE NEVER HAD SO MANY RUSTED OUT PARTS ON MY TRUCK BEFORE, THE GAS LINE SHOULD NOT RUST THRU THIS IS A SAFETY ISSUE. SHACKLES RUSTED THRU WHAT GIVES MY OLD 88 NEVER HAD ANY OF THESE PROBLEM PLEASE DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559522January 12, 2014
SERVICE BRAKES
BRAKES TOTALLY FAILED WHEN TRYING TO STOP. TOOK THE VEHICLE TO MECHANIC. TOLD THAT THE BRAKE LINES ARE TOTALLY RUSTED OUT. ALL EIGHT LINES WILL HAVE TO BE TOTALLY REPLACED IN ORDER TO FUNCTION. THEY HAD NEVER SEEN A VEHICLE WITH SUCH PROBLEMS. SEEMS THIS IS A COMMON PROBLEM WITH THIS TYPE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558386January 3, 2014
SERVICE BRAKES
DRIVING AT 50MPH, TRAFFIC LIGHT WAS TURNING RED,STARTED APPLYING BRAKES TO SLOW DOWN, AND BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. TRUCK DID NOT WANT TO STOP AT ALL. NO INDICATOR LIGHT ILLUMINATED OR WARNING LIGHT. GOT TRUCK BACK HOME AND FLUID WAS POURING OUT FROM UNDER TRUCK. FURTHER INVESTIGATION PROVED RUSTED, BRAKE LINE HAD SPLIT IN TWO. ALL BRAKE LINES ON THIS TRUCK ARE RUSTED OR CORRODED. NO SENSE FOR THESE LINES TO BE LIKE THIS. WONDER WHICH ONE WILL BUST NEXT. GM HAS A SERIOUS PROBLEM!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557485December 27, 2013
SERVICE BRAKES
I WAS DRIVING MY TRUCK TO PICK UP OUR CHRISTMAS TREE AND MY BRAKE LINE BURST AND RAN INTO A DITCH. UPON INSPECTION I NOTICED ALL OF MY BRAKE LINES WERE RUSTED AND SINCE I'VE RESEARCHED IT ONLINE IT SEEMS THOUSANDS OF CHEVY TRUCK OWNERS ARE HAVING THE SAME PROBLEM AND THAT GM HASN'T ISSUED ANY RECALLS OR INTENDS TO STAND BY THEIR CUSTOMERS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10556194December 16, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 2500 HD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 9 MPH, THE ANTI LOCK BRAKING SYSTEM ERRONEOUSLY ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 05V379000(SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554853December 4, 2013
SERVICE BRAKES
MY VEHICLE WAS IN 4 WHEEL DRIVE AS I WAS LEAVING A PARKING LOT AND ENTERING A HIGHWAY. THE VEHICLE WAS ONLY TRAVELING ABOUT 5 MPH. I APPLIED THE BRAKE BUT THE VEHICLE DID NOT STOP. I THEN PRESSED THE BRAKE PEDAL WITH BOTH FEET AND THERE WAS A NOISE AND THEN THE ABS BRAKE SYSTEM STARTED TO STOP THE VEHICLE. I WAS JUST ABLE TO STOP BEFORE ROLLING OUT ONTO A VERY BUSY HIGHWAY. I TOOK THE PICK-UP TO THE CHEVY DEALERSHIP AND HAD IT CHECKED OUT. AFTER SEVERAL PEOPLE DROVE IT, IT WAS DETERMINED THERE ARE NO PROBLEMS. I HAVE OWNED THIS PICK-UP SINCE THE FALL OF 2001 PURCHASING IT NEW. THIS PICK-UP MAY HAVE A PROBLEM WITH THE ABS BRAKES. I HAVE DRIVEN ALL 113,563 MILES IN THIS TRUCK AND I KNOW THE VEHICLE. THERE IS DEFINITELY SOMETHING WRONG WITH THE BRAKING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554419December 2, 2013
SERVICE BRAKES, STEERING
BRAKE FAILURE RESULTING IN ACCIDENT DUE TO RUSTED STEEL LINE AND LOOSE (STRETCHED) PARKING BRAKE CABLE. RESIDENTIAL DRIVING UNDER 25 MILES AN HOUR I APPROACHED A STOP LIGHT WITH MY FAMILY IN THE CAR. APPLIED PRESSURE TO BRAKE WITH ABOUT 100 FEET FROM LIGHT. BRAKE PEDAL DROPPED TO THE FLOOR. IMMEDIATELY I APPLIED PARKING BRAKE. VEHICLE FAILED TO RESPOND TO BOTH ACTIONS. THE TRUCK ROLLED THROUGH THE STOP LIGHT CAUSING AN ACCIDENT. MAIN LINE FEEDING REAR BRAKES ABRUPTLY FAILED CAUSING PERSONAL AND PROPERTY DAMAGES. AFTER HAVING THE BRAKES SERVICED AND FIXED, AND THINKING THAT THE TRUCK WAS SAFE, THE POWER STEERING PUMP FAILED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 65 MPH. BOTH STEERING AND BRAKING WERE NON RESPONSIVE. HAD I HAVE BEEN DRIVING ON A RESIDENTIAL ROAD THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. HOWEVER, THE HIGHWAY GAVE ME AMPLE TIME TO SLOW DOWN AND GET MY FAMILY TO THE SHOULDER OF THE ROAD. THE TRUCK WAS TOWED AND DIAGNOSED. A NEW POWER STEERING PUMP WAS PUT IN. I AM SCARED TO DRIVE THE TRUCK WITH MY FAMILY IN IT. I DO NOT KNOW WHAT IS GOING TO BRAKE NEXT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10554181November 30, 2013
SERVICE BRAKES
METAL BRAKE LINES ARE RUSTED THROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554024November 27, 2013
SERVICE BRAKES
WAS DRIVING AND BRAKE LINE "BURST" CAUSING BRAKE FAILURE AND WRECK INTO TREE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10553659November 25, 2013
PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET C1500 2WD. THE CONTACT WAS COASTING AND ATTEMPTED TO BRAKE BUT THE PEDAL ABNORMALLY TRAVELED TO THE FLOORBOARD AS THE BRAKES FAILED. THE CONTACT PLACED THE VEHICLE IN NEUTRAL AND APPLIED THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED ALL FOUR BRAKE LINES WEE SEVERELY RUSTED AND CORRODED.. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 88,000...UPDATED 12-23-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553751November 25, 2013
SERVICE BRAKES
COMING HOME WITH A SMALL LOAD OF LUMBER FOR A WOODWORKING PROJECT, THE "CHANGE OIL LITE" CAME ON. UPON RETURNING HOME AND UNLOADED THE LUMBER, BACKED THE TRUCK INTO THE GARAGE TO CHANGE THE OIL-- THE PICKUP DIDN'T STOP. HE CRAWLED UNDER THE PICK UP TO FIND FLUID ON THE GARAGE FLOOR AND THE BRAKE LINES RUSTED, CORRODED AND ONE BRAKE LINE SPLIT AND LEAKING. FORTUNATELY WE WERE NOT TRAVELING WHEN THE BRAKES MALFUNCTIONED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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