Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11567693January 25, 2024
STEERING
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving approximately 50 MPH, the power steering assist warning light illuminated, and the vehicle lost power steering functionality. The contact stopped the vehicle. The contact had not turned the vehicle off however, the power steering functionality returned. The contact stated that prior to the failure, the vehicle lost electrical power intermittently while driving various speeds. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567590January 24, 2024
SUSPENSION
Vehicle was making a loud cracking sound with every turn. Upon inspection, it was determined that the upper ball joint popped out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566965January 22, 2024
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the thermostat and torque converter. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564677January 10, 2024
ELECTRICAL SYSTEM
Failure of integrated wiring harness for trailer brake control. Wires broken, corroded and with brittle and cracked insulation causing trailer brakes to not engage thus creating a dangerous and possibly deadly condition for driver and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564495January 9, 2024
UNKNOWN OR OTHER
I went to my truck after an 8 hour shift at work, simply opened my door got into my truck and when I shut the door, my back window literally exploded into a thousand pieces. I am in no way joking at all, I shut my door and the back window busted into thousands of pieces. I was and still am shocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563928January 6, 2024
ELECTRICAL SYSTEM
The power sliding rear window circuit heated up so much that it produced smoke and shattered the rear window.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11562848December 31, 2023
ELECTRICAL SYSTEM, STEERING, ENGINE
Complete loss of electrical system power and engine power, vehicle stalls and Coast to a stop. This has happened seven different times in the last 4000 miles driven. Possibly due to faulty ground connection electric power steering system and or stabilitrak I don't know but it is very dangerous. And there has been many other people experiencing this on Silverado Facebook groups.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562390December 28, 2023
SERVICE BRAKES
Vehicle only has 86,000 miles. Brake vacuum pump issue has failed and almost caused an accident or even death. I took my tuck at an easy trail in Big Sur CA. Brakes wasn’t working properly. I feared it would completely fail and cause us to fall off the cliff. Fortunately we got off that trail, but as we continued to drive on highway 1 the brakes would not stop the vehicle as it should. The truck would still move forward or even in reverse with the brakes pressed down. Brake pedal was hard to press and would get stuck. There were no warning lamps on to alert me. This issue has been going on for about a year and has finally given out. The vehicle has been inspected and brake vacuum pump replaced by Smith Chevrolet in Turlock CA. I was told by the service person that Chevy has a 150,000 mile warranty on the brake vacuum pump part only so mine was covered. After inspection I was told that the brake vacuum pump had no fluids at all. Vacuum pump is defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562403December 28, 2023
UNKNOWN OR OTHER
AC condenser leak, no cold air blowing. Only 82,539 miles. I took my truck to Chevy and was told about the issue and the cost amount to replace. I asked if that’s under warranty or recall. Chevy dealer told me no. Because there haven’t been too many complaints about it, so it’s not yet a recall. Then the service person then proceed to tell me the repair cost amount which was around $1100. And I was also told that Chevy now has a better AC condenser part to replace the defective ones. This obviously upsets me because this truck has been nothing but problems for me. I took my truck to a mechanic shop and had the AC condenser replaced for way less than what Smith Chevrolet of Turlock CA quoted me on cost. My mechanic showed me the defective part and where it’s leaking at. The AC condenser is built poorly. Plastic parts attached to the side of the condenser cracks easily as I was told, causing it to leak freon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562424December 28, 2023
UNKNOWN OR OTHER
Radiator leak, coolant fully drained out, truck overheated. Approximately 86,000 + miles. I recently replaced the AC condenser back in [XXX]. Which I submitted a complaint form also. Reference below. Request #[XXX] Complaint number [XXX] Then in [XXX] I had the radiator replaced. This was due to a leak that caused all coolant to drain. The engine overheated because of the radiator leak. I was on the freeway when this happened. I ended up taking my truck to be inspected at a mechanic shop. I was then showed the issue of the leak. The radiator is poorly designed and is a similar issue to the AC condenser I had just replaced. The sides of the radiator is made of plastic which cracks or warp causing it to leak. I took pictures of the defective radiator after it was taken out. I decided not to go to a Chevy dealership, simply because of the higher cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562067December 27, 2023
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT:WHEEL BEARING
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the Stabili-trak message was displayed and the ABS and traction control warning lights illuminated. The front wheels seized while making a turn. The vehicle was towed to the dealer, where it was diagnosed that the front driver's side speed sensor and wires were faulty. The front driver's speed sensor, wire kit, and connector kit were replaced; however, the failure recurred. The vehicle was towed back to the dealer, where it was determined that the ABS and Stabili-trak had seized and the front driver's side wheel bearing was faulty. The dealer replaced the hub assembly. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 67,611.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562151December 27, 2023
VISIBILITY/WIPER
The rear window with power slider blew out when I shut my truck door. I read online that there is a recall for many other models similar to my vehicle but for some reason mine wasn't included. The window itself is over a thousand dollars just for the part; I'd appreciate some help in getting this to include my vehicle as well because it is directly inline with recalls for very similar models. Thank you, [XXX] - I can supply pictures if requested. I don't have them available to upload them now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561949December 26, 2023
SERVICE BRAKES
2017 Chevrolet Silverado 1500 5.3 litre V8 1. Low speed brake failure. Problem seems more prevalent while vehichle is in reverse. 2. Had to use emergency brake to stop the vehicle. 3. Not yet but research show safety recall for 2014-2018 vehicles. When I searched on my VIN it did not show up and I never received any recall notice. 4. No 5. No - Problem has occurred intermittently several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561319December 21, 2023
POWER TRAIN, ENGINE
2017 Silverado with 6L80, 59k miles - transmission failure due to TCC failure. Rough shifting, coming out of gear, shuttering when accelerating. Truck started to whine loudly when it was promptly taken to the dealership. Dealership dropped the pan and used magnet. Visible metal was in the transmission pan. There were no indicator lights on the dash from this issue. Requested goodwill warranty, gm replied they would cover 20% or $7k so I am stuck to pay $5k for a known issue. The replacement transmission is not new that they are offering, it is "certified refurbished" where they use the old casing with new internals. They are providing a 3yr/100k miles warranty on the new transmission. Deciding factors from GM were age, miles, service at dealership. Incredibly unsatisfied that GM is standing behind their vehicles not lasting 60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561094December 20, 2023
POWER TRAIN
While driving on the interstate the truck started jerking and vibrating, started slowing down, while in the fast lane, then a loud whining sound started, finally making over 3 lanes of traffic doing approximately 40mph got stopped on the shoulder. No warning lights or anything came on. Sat there not knowing what happened so I proceeded onto the freeway and it started lunging & squealing again, got off the next exit to find out it was probably the torque converter or transmission, so here I sit in Virginia & I live in Arizona stranded. And trying to figure out how to pay a $6000 to $8000 repair bill and to find out this is a common problem with GM transmissions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560894December 19, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Before leaving the house, it sounded like a static noise was coming from the speakers. I turned the radio off and the noise was still there. I get out of the truck to check the back seat area (where the noise was coming from). I put my ear near the window and it almost sounded like a can of something was being sprayed. It was weird, because nothing was in the back of the cab. Anyway, I thought "that's weird" and drove off, not giving it much thought. As I was walking to the truck at Sam's Club, I hit the automatic start. While loading the groceries in the truck, the noise now sounded like a sizzling, snapping sound. Then, I noticed few snowflakes landing near the back window were causing that sound. Again, I thought "that is so weird"!! I put the cart back, got in the truck and started it. At that point, it smelled like something was burning. I jumped out and opened the back door to get a closer look. While trying to figure out what was going on, smoke started coming up from both sides of the back windshield. I ran to the front to take the keys out of the ignition and then the window exploded!! I was so scared to start the truck again, wondering what else was about to happen. Thankfully, I was able to get it home with no other issues. It's now at the dealership getting looked at. They mentioned no recalls, but a quick google search shows that this is clearly an issue!! In 2019, Canada actually recalled over 159,000 vehicles over the high potential of catching on fire!!! After learning this, I'm so happy it didn't actually catch on fire!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560585December 17, 2023
ENGINE, POWER TRAIN, SERVICE BRAKES
Engine has always “ticked” since new took it multiple times to dealer they said it’s normal. Took it to shop they say its pushrods. Brakes front they wear unevenly even after being replaced by shop it always feels like truck is braking feels like it takes extra effort on gas pedal Transmission its a 6L80 only 85,000 miles and already there is metal shavings in pan and transmission is shifting hard and slipping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560419December 16, 2023
SERVICE BRAKES
AT LOW SPEED MY BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR LIKE I AM LOSING MY BRAKING POWER COMPLETELY. I FOUND A RECALL ON THIS ISSUE BUT MY TRUCK DOESNT SEEM TO BE INCLUDED IN THIS. HOW CAN I GET MY TRUCK REPAIRED BEFORE I KILL SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559817December 13, 2023
ELECTRICAL SYSTEM
Not exactly sure of the root cause but the glass shop said it appeared that the rear defrosting element on my 2017 Chevy Silverado shorted out, became extremely hot and caused my rear window to shatter. Some documents that I read stated that the electrical connections could corrode over time and short out. I read that Canada does have a recall for this same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559888December 13, 2023
POWER TRAIN
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that after starting the vehicle, the vehicle failed to properly accelerate. While depressing the accelerator pedal, the engine revved, and the vehicle shuddered and vibrated but failed to accelerate as needed. The following day the vehicle was driven to the local dealer and was diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was later taken to the local transmission specialist who confirmed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Silverado