Chevrolet Equinox Complaints (2011)

782 consumer complaints on file.

#10496834February 8, 2013
POWER TRAIN
WHILE DRIVING AT 50 MPH, THE CHECK STABILIZATION SYSTEM LIGHT CAME ON. NEXT, THE ENGINE CUT POWER WITHOUT WARNING. I HAD THE CAR TOWED TO THE DEALERSHIP AND I WAS TOLD THE CAR NEEDS A NEW THROTTLE BODY. HOWEVER, THE PART IS BACK ORDERED AND NOBODY CAN TELL ME WHEN IT WILL BE AVAILABLE. APPARENTLY THERE IS A NATIONAL SHORTAGE. I WAS JUST FORTUNATE THAT ANOTHER CAR WAS NOT BEHIND ME WHEN THE ENGINE CUT POWER. I HAVE CALLED GM ABOUT THIS ISSUE. MY CONCERN IS THAT THIS WILL HAPPEN AGAIN EVEN IF I REPLACE THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496768February 7, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN UNKNOWN WARNING LIGHT ILLUMINATED STATING THE VEHICLE WAS REDUCING POWER THEN THE VEHICLE REDUCED SPEED INDEPENDENTLY AND WOULD NOT GO FASTER THAN 20 MPH. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS ON BACKORDER . THE MANUFACTURER WAS NOTIFIED AND STATED THEY WERE LOOKING FOR A PART TO REPAIR HER VEHICLE BUT OFFERED NO OTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496467February 5, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE HEADLIGHTS FAILED AND POWERED BACK ON INDEPENDENTLY WITHOUT WARNING. ADDITIONALLY, THE WINDSHIELD WIPERS AND THE ANTI-THEFT DEVICE INDEPENDENTLY POWERED ON WITHOUT WARNING. THE SERVICE TIRE PRESSURE MONITOR WARNING LIGHT WAS ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494535January 24, 2013
ENGINE
THESE VEHICLES NEED TO BE RECALLED BY GM - THEY HAVE A SERIOUS ENGINE DEFECT WHICH CAUSE EXCESSIVE OIL CONSUMPTION AND DANGEROUS PERFORMANCE OF THE VEHICLE. THE VEHICLE WILL STALL AT ANY GIVEN TIME OR NOT RESPOND SO PULLING OUT INTO TRAFFIC IS EXTREMELY DANGEROUS. THEY ARE IN THE PROCESS OF REPLACING MY ENGINE HOWEVER AFTER MUCH RESEARCH IN MOST CASES THIS DOES NOT FIX THE PROBLEM. I AM FORTUNATE TO HAVE A DEALER THAT IS RESPONSIVE TO MY COMPLAINTS - HOWEVER THAT IS NOT THE CASE FOR MOST. THERE ARE PEOPLE OUT THERE FIGHTING TO HAVE THE SITUATION RESOLVED BUT HAVE MADE NO PROGRESS. I REQUESTED GM TERMINATE MY LEASE AS I WILL NOT PLACE MY CHILDREN IN THIS VEHICLE ANY LONGER, THEY REFUSED. I HAVE A LIGHT AT THE END OF MY TUNNEL AS I LEASED, BUT SO MANY PEOPLE WHO PURCHASED THESE VEHICLES DO NOT AS THE PROBLEM IS SO WELL KNOW AND DOCUMENTED THEY ARE UNABLE TO TRADE THEM IN AT A DECENT VALUE. IT IS A SIN THAT THEY ARE NOT FORCED TO RECALL THESE UNSAFE VEHICLES. I AM ASSUMING THEY ARE WAITING FOR A FATALITY. I HAVE BEEN DENIED THAT ABILITY TO SPEAK WITH A DISTRICT MANAGER AT GM AS THE RESOLUTION PROVIDED BY THE LOWER LEVEL EMPLOYEES WAS NOT ACCEPTABLE. AT THIS POINT I AM NOT SURE WHERE TO TURN. I WILL BE PLACING THE VEHICLE IN MY GARAGE ONCE THE ENGINE IS REPLACED AND BUYING ANOTHER VEHICLE AS TO NOT ENDANGER MYSELF OR OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492185January 10, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN THE VEHICLE SUDDENLY STALLED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS NOT AWARE OF THE REPAIR NECESSARY TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490295December 28, 2012
STEERING
THE STEERING WHEEL WILL "STICK" WHEN TRAVELING IN A STRAIGHT LINE. WHEN YOU GO TO MAKE A SLIGHT CORRECTION, IT WILL TAKE EXTRA EFFORT TO MOVE THE WHEEL DUE TO THIS "STICKING". THIS IS THE THIRD TIME I HAVE TAKEN IT TO THE DEALER. THE FIRST TIME WAS CORRECTED BY REPLACING THE STEERING GEAR. SECOND TIME WAS TO REPLACE THE REPLACEMENT STEERING GEAR DUE TO A CODE ERROR. IT IS NOW BACK INTO THE DEALER DUE TO THE SAME STICKING AGAIN. THIS HAPPENS USUALLY HAPPENS AT HIGHER HIGHWAY SPEEDS, BUT IT HAPPENED AT A LOWER SPEED (35 MPH) DURING A SNOW STORM AND CAUSED MY VEHICLE TO SLIDE SLIGHTLY SIDEWAYS. NO ACCIDENT OCCURRED, BUT I BELIEVE IT IS JUST A MATTER OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486227November 27, 2012
EQUIPMENT:ELECTRICAL, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
2011 CHEVY EQUINOX NAVIGATION UNIT DEFAULTS TO WASHINGTON AND CLOCKS RESETS HOURS OFF REGULAR TIME EVERYTIME YOU TURN ON THE CAR. OTHERS COMPLAINING ABOUT SAME PROBLEM AND SUPPOSEDLY DEALERS HAVE A NAV SOFTWARE UPDATE FOR A FEE. I BELIEVE CONSUMERS SHOULDN'T PAY FOR A FIX ON A WIDESPREAD DEFECTIVE PRODUCT. SAME PROBLEM REPORTED ON GMC TERRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474570September 10, 2012
STRUCTURE:BODY, SERVICE BRAKES
I WAS DRIVING NORTH BOUND IN LANE 3 TRAFFIC WAS STOPPED AT RED LIGHT. I WENT TO APPLIED THE BRAKE TO SLOW DOWN AND STOP NOTHING HAPPEN AS I WAS GETTING REAL CLOSE TO A STOPPED CAR MY FOOT REMAINED ON BRAKE PEDAL AGAIN NOTHING I MADE A SPLIT DECISION TO TRY TO DRIVE BETWEEN CARS IN LANE 2 AND 3 INSTEAD OF REAR ENDING THE STOPPED VEHICLE. I SIDESWIPED 3 CARS AND ONLY THEN DID I COME TO A STOP. MY VEHICLE SUSTAINED ALOT OF DAMAGE COMPARE TO THE OTHER CARS. WHEN THIS 2011 CHEVY EQUINOX IS FIXED I WILL NOT KEEP IT DUE TO THIS PROBLEM WITH THE BRAKING SYSTEM. I WOULD FEAR THAT IT WOULD HAPPEN AGAIN. IT IS AN UNSAFE CAR IN MY OPINION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10474372September 9, 2012
ENGINE
BOUGHT 2011 EQUINOX ON MAY 14,2011, ON JUNE 6,2011 WITH ONLY 1675 MILES RETURNED VEHICLE TO DEALERSHIP DUE TO MAKING NOISE UPON STARTING. BEST I CAN MAKE OUT ON WORK ORDER: CODE 314 DIAGNOSTIC SCAN &R&I&R STARTER & REPOSITION & TORQUE BOLTS. RETURNED ON SEPT 1, 2011 FOR SAME PROBLEM. TOLD THERE WAS A RECALL AND HAD TO REPROGRAM ENGINE CONTROL MODULE. WAS BETTER FOR AWHILE, BUT KEPT GETTING WORSE TILL IT SOUNDED LIKE A DIESEL ENGINE STARTING. JUST FIGURED THIS WAS MAYBE NORMAL AND WE WOULD HAVE TO JUST LIVE WITH IT. FINAL TOOK BACK TO ANOTHER DEALERSHIP ON 8-2-12. REPLACED WATER PUMP AND BALANCE SHAFT TIMING CHAIN,TENSIONER, CRANK SHAFT BALANCER BOLT AND CAM SHAFT ACTUATOR BOLTS. ENGINE LIGHT CAME ON 8-18-12, TECH SAID HAD A LEAK IN VAC. HOSE. RETURNED VEHICLE ON 9-7-12 FOR DIESEL SOUNDING NOISE AGAIN. PARTS ORDERED TO BE PUT ON 9-10-OR 9-11-12. DON'T' THINK THIS WILL FIX PROBLEM, BUT IT IS WHAT GM HAS RECOMMENDED TO DO. ALSO HAD ISSUE WITH SPEAKER IN FRNT PASSENGER DOOR. HAD TO TAKE VEHICLE 4 DIFFERENT TRIPS FOR THEM TO DETERMINE WHERE STATIC NOISE WAS FROM. SO LOUD AT TIMES IT WAS DIFFICULT TO HEAR RADIO. FINALLY REPLACED SPEAKER AND HAS WORKED FINE SINCE. ALSO HAVE NOTICED WHEN STOPPED AND START TO ACCELERATE THERE WOULD BE A HESITATION. THOUGHT IT WAS JUST NOT HAVING FOOT ON PEDAL GOOD, BUT AFTER READING ABOUT STALLING ISSUES-WONDER IF THIS IS WHAT IS HAPPENING. REALLY CONSIDERING TRADING THIS VEHICLE IN-BUT WONDER IF WE WOULD GET TRUE VALUE OF CAR ONCE THEY SEE WHAT ALL HAS BEEN DONE AND PROBLEMS. ISN'T THERE SOME COMPENSATION GM CAN GIVE TO OWNERS. WOULD NEVER RECOMMEND THIS VEHICLE TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471521August 20, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE MEMORY SEAT POSITIONS WERE PRESET AND RECOGNIZED HOW TO SET THE SEATS BY THE ELECTRONIC MEMORY KEY FOB WHEN INSERTED INTO THE IGNITION. THE CONTACT STATED THAT WHEN SHE INSERTED HER KEY INTO THE IGNITION, THE MEMORY SEAT WAS SET BASED ON THE OTHER DRIVER'S SAVED SEAT SETTINGS, AND NOT HERS. WHEN THE OTHER DRIVER ENTERED HIS KEY INTO THE IGNITION, THE MEMORY SEAT WOULD MOVE FORWARD TO THE CONTACT'S SAVED SEAT POSITION AND NOT HIS OWN PRE-SETTING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200. UPDATED 10/3/12 *CN UPDATED 10/09/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470678August 14, 2012
ENGINE
UPON STARTING THE VEHICLE ONE DAY THERE WAS A HORRIBLE LOUD 'RATTLING' NOISE UNDER THE HOOD. IT HAS DONE THIS AT LEAST 3 MORE TIMES SINCE THIS DATE 7 IT IS STILL UNDER MANF. WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469972August 9, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT THERE WAS A SEVER RATTLING HEARD FROM THE VEHICLE AS SOON AS IT WAS STARTED. THE VEHICLE WAS HESITANT TO ACCELERATION AND THE CONTACT STATED THAT IT WAS CONSUMING FAR MORE GASOLINE FUEL THAN NORMAL THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468231July 30, 2012
FUEL/PROPULSION SYSTEM
WHEN VEHICLE WAS PULLED INTO OUR GARAGE, A STRONG SMELL OF GAS WAS NOTICED. STILL UNDER WARRANTY THE FUEL LINE WAS REPLACED BY OUR DEALER. THE VEHICLE MILEAGE WAS 18700 MILES. WE BOUGHT THE VEHICLE IN FEBRUARY OF 2011. THE VEHICLE GETS PARKED IN OUR GARAGE EVERY NIGHT. WE ARE CONCERNED THAT A VEHICLE WITH SO LITTLE MILEAGE AND AT SO YOUNG AN AGE COULD HAVE SUCH A SERIOUS CORROSION PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466972July 22, 2012
SERVICE BRAKES
ON 7/19/12 AT 2:30 PM, I WAS DRIVING SOUTH BOUND ON CALIFORNIA INTERSTATE I-15, LANE S-2 AT 60 MPH. THE TRAFFIC WAS FLOWING FREELY, ONE VEHICLE WAS TO MY REAR IN LANE S-3. THEIR WAS NO ROAD DEBRIS IN ANY LANES. I HEARD A LOUD "POP" SOUND, NEXT A LOUD "BANG" SOUND UNDER MY CAR. I ALSO SAW THE EMERGENCY BRAKE LIGHT FLASH ON AN OFF ON THE INSTRUMENT PANEL. I SLOWED DOWN, MOVED TO LANE S-3, LIGHTLY STEPPED ON THE BRAKE PEDAL AND THE BRAKES APPEARED TO OPERATE NORMALLY. THERE WERE NO OTHER INFORMATION LIGHTS ON OR FLASHING ON THE INSTRUMENT PANEL. THE "CHECK ENGINE" LIGHT WAS NOT ON. I DROVE THE VEHICLE TO MY RESIDENCE AND PARKED IN THE DRIVEWAY. I PLACED THE TRANSMISSION LEVER INTO PARK, SHUT THE ENGINE OFF AND STEPPED ON THE EMERGENCY BRAKE PEDAL. AT THIS TIME THE PEDAL WENT COMPLETLY TO THE FLOOR WITHOUT THE USUAL RESISTANCE WHEN APPLYING THE EMERGENCY BRAKE. I EXITED THE CAR AND SAW WHAT APPEARED TO BE A WIRE HANGING LOOSE IN TWO PEICES. I HAD THE CAR TOWED TO THE CHEVROLET DEALER, THEY INSPECTED THE VEHDICLE AND SAID I HIT SOMETHING ON THE ROAD AND IT CUT THE EMERGENCY BRAKE CABLE, PUNCHED A HOLE IN THE FLOOR AND IT WAS NOT WARRANTY. MY INSURANCE COMPANY INSPECTED THE CAR, FOUND NO "WITNESS MARKS", WHICH WOULD INDICATE A FOREIGN OBJECT IMPACTING ANY PART OF THE CAR. IF SO, THE INSURANCE INSPECTOR SAID WOULD INDICATE I HIT SOMETHING PRIOR TO THE FOREIGN OBJECT BREAKING THE CABLE AND DAMAGING THE FLOOR. MY INSURANCE IS COVERINVG THIS BUT MAY CHOOSE TO SUBROGATE AGAINST CHEVROLET. I CONTACTED A FRIEND I KNOW AT CHEVROLET AND WAS TOLD THE COMPANY HAS NUMEROUS PRODUCT REPORTS OF UNEXPLAINED EMERGENCY BRAKE CABLE FRAYING AND FAILURE NOT CAUDED BY ROAD HAZARDS OR DEBRIS HITTING THE VEHICLE. THIS SHOULD BE A PART RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465380July 12, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE BEGAN TO DECELERATE AND SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE VEHICLE CONTINUED TO STALL. THE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464466July 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX LT. THE CONTACT STATED THAT WHILE DRIVING 55 MPH WITH THE VEHICLE SPEED CONTROL ACTIVATED, THE GEAR DISENGAGED ITSELF AND WOULD NOT SHIFT INTO ANOTHER GEAR. THIS CAUSED THE ENGINE TO REV. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RAN A DIAGNOSTIC TEST AND COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT AND CONTACT NHTSA. THEY OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461956June 16, 2012
AIR BAGS
1. PASSENGER SIDE AIRBAGS NOT WORKING WHEN MY WIFE SITS IN SEAT--LIGHT COMES ON AIR BAG BAGS OFF ! 09/ 09/ 11 2. WE TOOK CAR TO DEALER ( O'RIELLY CHEVY , 6160 EAST BROADWAY , TUCSON , AZ. 85711, PH: 520-571-2270 ) DID NOT FIX PROBLEM ! A DEALER CLAIMS BAGS WORK FINE AS LONG AS MY WIFE DOESN'T USE HER CUSHION !!! 3. LAST DEALER VISIT WAS 03 / 16/ 12, TO NO AVAIL. NO RESOLUTION !!!! MY WIFE HAS A BAD BACK, 4 VERTEBRA LOWER BACK OUT OF ALIGNMENT ! MUST USE A DONUT CUSHION ! DEALER TELLS US, THAT'S THE WAY IT IS !!! I DON'T BELIEVE THAT. WE HAD TO RENT ANOTHER VEHICLE WHILE OURS WAS IN FOR PAINT !! WE RENTED A CHEVY MALIBU, THREE DAYS, MY WIFE USED HER CUSHION. YEP, YOU GOT IT THE AIR BAGS WORKED FINE ALL TIME ( WAS A 2011 ) MY PROBLEM IS THIS : PEOPLE HAVE DISABILITIES, THEY IN SOME CASES HAVE TO USE AIDES ! IF THE AIRBAGS WORK IN ANOTHER CHEVY, WHY DO THEY NOT WORK IN OUR EQUINOX ???? FROM A QUALITY ASSURANCE STANDPOINT, THIS IS NOT RIGHT, IN MY VIEW, SENSORS ARE NOT POSITIONED PROPERLY ! THANKS FOR YOUR TIME, *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461741June 14, 2012
ENGINE
THE ENGINE STALLED DURING OPERATING, THIS IS A BRAND NEW CAR JUST AROUND 24,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461742June 14, 2012
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONER STOPPED WORKING COMPLETELY, CHEVROLET IS TRYING TO CHARGE US 100-200$ BUT WE HAVE AN EXTENDED WARRANTY WITH THE VEHICLE, NOT SURE IF WHAT THEY ARE DOING IS LEGAL, CAN THEY REALLY CHARGE TO REPAIR SOMETHING THAT IS STILL UNDER WARRANTY? I THINK THE AIR CONDITIONER MALFUNCTION IS A SYMPTOM OF A MUCH GREATER PROBLEM, I.E. ELECTRICAL PROBLEMS WITH THE ENGINE OR COMPUTERS ONBOARD THE CAR. ONSTAR SAYS SEVERAL THINGS HAVE BEEN RECALLED ON THE CAR, BUT THE GOVERNMENT RECALL SITE HAS NONE OF THOSE ITEMS LISTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460255June 1, 2012
ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM
ENGINE CONTINUE TO RUN 3 - 5 SECONDS AFTER THE IGNITION WAS TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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