Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#11465550May 21, 2022
POWER TRAIN
Clutch pedal began sinking down to the floor with little to no resistance, car would have trouble shifting took it to the dealer, I don't know what they did but it fixed it temporarily. Went to see another car for purchase a few days after with it and on my way back clutch failed completely, clutch pedal sunken all the way to the floor with no possible way to shift I was stuck. Towed it to have it "fixed" sold it to carvana, don't buy one manual or auto
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461937April 24, 2022
ELECTRICAL SYSTEM
Loses power replace the maf sensor new air filter replaced both thermostat sensors, the thing that regulates the gas and 3 oil changes only had the car 2 months. Now a differnt code is showing about a mis fire.. i dnt think any of the recalls were completed on my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459735April 5, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated that while the vehicle was parked, she noticed that oil was leaking onto the ground. Additionally, the contact stated that while driving at various speeds, the vehicle was misfiring and making abnormal sounds. The check engine warning light and several unknown warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power train, fuel injectors, manifold output pressure, and fuel tank system had failed. Additionally, there was loss of communication with engine control module. The vehicle was not repaired. Additionally, upon servicing the vehicle at the local Pep Boys, the contact was informed that the engine belt was damaged and the failure could cause engine overheating. The contact referenced NHTSA Campaign Number: 12V288000 (Engine and Engine Cooling). The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458885March 29, 2022
UNKNOWN OR OTHER
Hi my name is [XXX] I am calling about the Cruze ,everytime I come to a complete stop and go my car do a jerk. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456379March 11, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The temperature gauge never shows the hand even get to half on the hot cold fail however the car could have no coolant and be 400 degrees the sail will Or reflect so. This has caused many probable s bc I can’t tell when it over hears it’s mezwwzs the comupeter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453014February 19, 2022
UNKNOWN OR OTHER
It is unknown exactly as to why this is happening but it has happened on more than one occasion. I was at a red light and when the light turned green I pushed the gas but my car wouldn’t drive, I was stuck in the middle of the road. This put me in significant danger as I was on a very busy road with a speed limit of 55. I had to jump out of the car onto the road and run to a side walk as I was afraid someone would crash into me had I stayed in the car. I then had to call the police to block off the lane where my car was so that no one driving on the road would get into an accident. There were NO warning signs at all making this situation even worse because had I been warned I would’ve at least been able to pull over safely. I took it to my mechanic and he thought he fixed the issue I got it back and it did the same exact thing a couple days later. My mechanic says he doesn’t know what else to do. I’m waiting for an appointment at the dealership.This car should seriously be recalled because I looked this issue up and many other people unfortunately have experienced the same exact thing with their 2012 Chevy Cruze shutting off in the middle of the road at a traffic light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452497February 17, 2022
UNKNOWN OR OTHER
Cruze has been omitting an odor when the heater is engaged. The fumes create headaches, burning to the eyes, and general sick feeling. This physical reaction has been experienced by both adults and underage passengers. We have taken our cars multiple times to the Chevrolet dealership, but they continual cannot find anything. We have had this car since 2015 and have been in and out of the Chevy dealership regarding this problem; they cannot identify cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448963January 26, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated that coolant was leaking from the vehicle. The temperature gauge increased to high and then decreased. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the thermostat housing and thermostat needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448703January 24, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at various speeds, the vehicle overheated. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local mechanic where it was diagnosed with needing the head gasket replaced. The vehicle was not repaired. The vehicle was towed to a local dealer where it was diagnosed with needing the engine repaired however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 209,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447630January 15, 2022
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Steering fades , blinkers go out, stability trac goes in and out. Radio goes on and off. Radio sometimes stays on after car is shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444024December 16, 2021
SERVICE BRAKES, HYDRAULIC
The contact's sister-in-law owns a 2012 Chevrolet Cruze. The contact stated that while his sister-in-law was driving at an undisclosed speed, the brake pedal was depressed however, the vehicle was still moving forward. The failure nearly caused a collision. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 13V360000 (Service Brakes, Hydraulic). The parts for the brake assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443373December 10, 2021
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2012 Chevrolet Cruze. The contact stated that the windshield defroster would not operate as needed without warning. The vehicle had yet to be diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440706November 16, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated that since purchasing the vehicle, multiple oil and coolant repairs have been performed on the vehicle due to leakage. The contact stated that while in stop-and-go traffic, a cloud of white smoke began to emit from the vehicle as a warning message stating "turn off the heater, high engine heat" appeared on the instrument panel. The contact pulled the vehicle over and upon inspection discovered that there was no coolant in the reservoir. A service vehicle pulled over to help. The service attendant reattached an unknown hose that had disconnected and added coolant. Soon after restarting of the vehicle, the white smoke and the warning message returned; the contact had the vehicle towed to her daughter's home. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440428November 15, 2021
POWER TRAIN, ELECTRICAL SYSTEM
It keeps running pot. And it also needs any houses now and I have done replaced the thermostat and the thermostat housing I'm going to voicemail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439256November 3, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VISIBILITY/WIPER
The problem I have is a very, very common problem and a huge safety issue to my life or anyone with the same car within around 2011 to 2015. The cheap plastic levers for the mode actuator for my defrost and vents do not work. They have broken and this I barely have any heat coming out of the front vents and absolutely none coming from the defrost. This is a huge issue and highly affects my driving in the cold and snowy, or even rainy, weather. I’m so upset there has not been a recall thus far. No one wants to spend 1000 dollars for a five dollar part when it’s not their fault that the levers are faulty! This is Chevrolets and thus, GMCs problem. My safety is highly threatened when I can’t defrost the ice nor the fog over my windshield meaning I cannot see!! I scrape it and as soon as I drive it gets worse I had to pull over today because I couldn’t see at all! It’s scary and not okay! Please admit to the mistake and fix the problem. Please!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438762October 30, 2021
UNKNOWN OR OTHER, ENGINE
The vehicle will start to smoke, filling the cab with smoke with a strong smell of antifreeze causing occupants to become sick to the stomach and dizzy. This will occur unrelated to speed and operating temperature, and has happened multiple times.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11436439October 12, 2021
SERVICE BRAKES
The contact owned a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the brake pedal failed to respond causing another vehicle to crash into the rear of the vehicle. The contact did not recall whether there were warning lights illuminated. The contact was unsure whether the air bags deployed. The contact stated that she was unconscious for a moment. The contact also sustained back injuries and sought medical attention. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was 123, 000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11434609September 28, 2021
AIR BAGS
I just recently had an accident, a deer ran out and hit me and I was going 60 mph. Once we impacted the airbag sensor came on and said airbags deployed. Then the sensor went off but you could smell the powder of the airbags but the airbags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11432521September 10, 2021
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR, ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 30 MPH, the check engine warning light illuminated, and the temperature gauge was fluctuating on the instrument panel. The contact pulled over to the side of the road and turned off the vehicle for several minutes while waiting for the vehicle engine to cool down before restarting the vehicle and continuing to drive to his residence. The next day the contact took the vehicle to be diagnosed by an independent mechanic. The contact was informed that the head gasket needed to be replaced. Additionally, the mechanic performed temporary repairs on the thermostat housing and replaced the manifold and oil gasket however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431594September 3, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I had no heat for a long time, as well as the engine light constantly being on and never knowing why. There was a lag to accelerate. Also it would suddenly overheat and say turn off ac due to overheating, as well as suddenly fluctuate to cold and back to normal. I change the throttle body inlet heater hose to see if that would get it working. It did for a day. Then all over a sudden the same issues started happening. From what I can tell it is an extremely common issue that has not been address yet or had a recall yet....the thermostat. That is the only thing it could be at this point. I am going to try and bleed out the coolant for air again. But other than that it is the thermostat, it is the only thing that covers every symptom and it is an extremely, well documented problem with these types of cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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