Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10713864April 30, 2015
POWER TRAIN
MY CAR STARTED JERKING VIOLENTLY ON SATURDAY APRIL 25 2015. A FEW HOURS LATER THE CAR STALLED THEN MADE A LOUD NOISE AND RETURNED TO NORMAL DRIVING. ITS BEEN HAPPENING 5 DAYS NOW. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS MY DRIVE WISE INSURANCE TRACKER THAT WAS MAKING THE CAR JERK SO IT WAS REMOVED.THE PROBLEM IS STILL HAPPENING. IT JERKS WHEN I STOP AND GO BUT ITS FINE WHEN I'M AT A STEADY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712536April 23, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
THE BRAKE LIGHTS WOULD RANDOMLY COME ON AND STAY ON WHEN CAR WAS OFF AND SITTING STILL. I REPLACED THE BRAKE PEDAL POSITION SENSOR AND IT SEEMED TO STOP. NOW, THE BRAKE PEDAL DOESN'T COME BACK UP ALL OF THE WAY AFTER APPLYING THE BRAKES. THIS KEEPS THE BRAKE LIGHT ON AND THE BRAKES SLIGHTLY APPLIED. THE ONLY WAY TO GET IT ALL THE WAY UP IS TO PULL IT FROM BEHIND WITH YOUR FOOT. THIS SEEMS TO BE PART OF THE BRAKE PUSHROD AND BRAKE ASSIST ISSUE THEY ARE HAVING, BUT HAVEN'T DONE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712481April 23, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING, ELECTRICAL SYSTEM
WHILE DRIVING THE CAR WOULD CONTINUOUSLY REBOOT THE RADIO AND THE WARNING STABILITRAK LIGHT AS WELL AS THE POWER STEERING WARNING WILL SHOW UP ON THE DASH. THE CAR WOULD EXPERIENCE VERY STIFF STEERING AND I ALMOST GOT INTO A CRASH 3 TIMES BECAUSE OF IT. I TOOK IT TO THE AUTONATION CHEVROLET LAUREL, MD DEALERSHIP AND THEY COULD NOT DIAGNOSE A PROBLEM WITH THE BATTERY. ANOTHER TECHNICIAN FROM TNT AUTO IN COLUMBIA, MD SAID THAT ALL THE WIRES SEEM TO BE ON THERE TIGHT TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705705April 14, 2015
VEHICLE SPEED CONTROL, POWER TRAIN, STEERING
I RECEIVED MY CHEVY CRUZE IN NOVEMBER OF 2014 USED WITH APROX. 59K MILES. APRIL 7TH DRIVING DOWN A HIGHWAY AT 55-60MPH IT SUDDENLY STARTED SLOWING DOWN AND WOULD NOT ACCELERATE. IT WOULD JERK AND THE ENGINE WOULD REV LIKE IF YOU WERE TO BE IDLE AND IN PARK AND PRESS THE GAS THAT'S THE SOUND IT MADE. I DID NOT NOTICE THE CHECK ENGINE COME ON OR ANY OTHER LIGHTS AS I WAS TRYING TO CONTROL MY CAR. THE SPEEDOMETER AND RPM INDICATOR STARTED ACTING ERRATICALLY WHILE DOING SO. THE GAUGE WOULD GO UP AND DOWN AND THE CAR WAS SLOWING DOWN. THE STEERING ALSO BECAME VERY SOFT. IF I WERE TO TAKE MY PINKY FINGER AND TURN THE WHEEL IT WOULD HAVE MOVED THAT'S HOW SOFT IT WAS. ALL THIS HAPPENED MULTIPLE TIMES DURING A 30 MINUTE TIME PERIOD. AFTER I SLOWED DOWN AND TRIED GOING OVER 30MPH IT WOULD START TO ACT UP AGAIN. WHILE THIS WAS HAPPENED I ONLY HAD 66K MILES. I GOT IT TOWED TO THE DEALER INSTEAD OF TAKING MY CHANCES DRIVING IT THERE. IT WAS SITTING THERE A WEEK BEFORE THEY EVEN TOUCHED IT AND THEY CLAIM THEY CANT FIND ANYTHING WRONG WITH IT. I THINK CHEVY DEALERS CLAIM THEY CANT FIND ANYTHING WHEN YOUR CAR IS STILL UNDER WARRANTY SO THEY DON'T HAVE TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704887April 10, 2015
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
SINCE MARCH 30, 2015, I HAVE BEEN EXPERIENCING ISSUES WITH AND HAVE BEEN TRYING TO COLLECT VIDEO EVIDENCE WHILE IN FAILURE MODE, OF WHAT I BELIEVE TO BE FAILURES OF THE BODY COMPUTER(S) IN THIS VEHICLE. THE DASHBOARD DISPLAYS HAVE BEEN GOING ON AND OFF UNDER A WIDE VARIETY OF DRIVING SITUATIONS, AND WHILE SITTING AT IDLE. THEY FAULT WHEN THE VEHICLE IS SIMPLY DRIVING DOWN THE HIGHWAY. DURING THESE FAULTS, THE CENTER INFORMATION DISPLAY FOR THE HVAC AND ENTERTAINMENT WILL FREQUENTLY TURN OFF. THIS KILLS THE RADIO. IT AT TIMES KILLS THE HVAC SYSTEMS AND THE TURN SIGNALS (AT LEAST THE NOISE FOR THE TURN SIGNAL INDICATORS). AT TIMES, THE CENTER DISPLAY ABOVE THE STEERING COLUMN WILL GO BLACK AND THEN DISPLAY A MESSAGE ABOUT THE STABILITRAK HAVING FAILED AND REQUIRING IT TO BE CHECKED. THEN IT RETURNS TO NORMAL MODE. THIS IS LESS FREQUENT AN OCCURRENCE. WHILE DRIVING ON THE HIGHWAY UNDER CRUISE CONTROL, THE VEHICLE EXPERIENCED ONE INCIDENT OF UNINTENDED ACCELERATION WHILE THE DISPLAYS WERE IN FAULT MODES. THIS OCCURRED ON APRIL 1, 2015 I BELIEVE. THE DRIVER'S FEET WERE ON THE FLOORBOARDS. NOT TOUCHING ANY PEDALS AT ALL. THE INCIDENT WAS STOPPED BY THE DRIVER FIRMLY PRESSING DOWN ON THE BRAKE PEDAL. WHEN SUFFICIENT VIDEO EVIDENCE IS ACCUMULATED ON THESE FAILURES THE VEHICLE WILL BE TAKEN INTO THE DEALERSHIP. LACKING ACTUAL DEMONSTRATIVE EVIDENCE OF THE FAILURES, THE DEALERSHIP WILL NOT BE ABLE TO KNOW WHAT TO REPAIR OR REPLACE. THE CAR HAS A HISTORY OF DASH DISPLAY ISSUES. THE OWNER, A RETIRED LIBRARIAN/RESEARCHER FROM GENERAL MOTORS ADVANCED ENGINEERING STAFF AND THE R&D CENTER, HAS WORKED ON UNINTENDED ACCELERATION LEGAL CASES FOR THE COMPANY, AND HAS SUPPORTED LITIGATION DEFENSE WORK ON SUCH ISSUES WHILE AT THE COMPANY. HE IS STILL GATHERING EVIDENCE BUT FEELS THE NEED TO DOCUMENT THIS INCIDENT AS SOON AS POSSIBLE FOR NHTSA SHOULD AN ACCIDENT OCCUR TO HIM DUE TO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703853April 6, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR A FAILURE IN WHICH THE VALVE COVER FRACTURED AND CAUSED A LEAK. THE DEALER REPLACED THE VALVE COVER. UPON PRESSING THE BRAKE PEDAL, IT SANK TO THE FLOOR. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER MORE THAN TWICE AND THEY WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC) BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704011April 6, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING AND THERE WAS AN ANTI FREEZE ODOR. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE DEALER REPLACED THE THERMOSTAT, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE ANTI FREEZE ODOR WAS STRONG, WHICH CAUSED HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER ON A SEPARATE OCCASION WHERE DYE WAS ADDED INTO THE RADIATOR TO FIND A LEAK, BUT FAILED. ON ANOTHER OCCASION, THE VEHICLE WAS TAKEN TO A DEALER WHERE A PRESSURE TEST WAS PERFORMED BUT THE ANTI FREEZE ODOR BECAME WORSE. THE FAILURE MILEAGE WAS 32,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703749April 5, 2015
STEERING
THIS IS MY SECOND COMPLAINT ON THIS VEHICLE FOR THE SAME PROBLEM. AT LOW SPEEDS THE CAR MAKES A GRINDING NOISE THAT CAN BE FELT WHEN TAKING OFF AND TURNING. IT HAS GOTTEN WORSE AND OCCASIONALLY IT CAN BE FELT WHEN I AM NOT EVEN TURNING. THIS NEEDS TO BE ADDRESSED BEFORE IT TURNS INTO SOMETHING SERIOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703012March 31, 2015
VISIBILITY/WIPER
AFTER I FINISHED CLEARING THE WINDSHIELD OFF BEFORE DRIVING, I TURNED THE WIPERS ON. THEY BOTH TURNED ON, BUT THE PASSENGER SIDE WIPER BRUSHED RIGHT OVER THE DRIVER SIDE WIPER. THE DRIVER SIDE WIPER NO LONGER WORKED. THE WIPER TRANSMISSION HAD BROKEN. I REPLACED THE TRANSMISSION ON JAN. 22, 2015. ON MARCH 26, 2015, I WAS DRIVING IN THE RAIN WITH THE WIPERS ON. AFTER TWO LOUD BANGS, THE PASSENGER SIDE WIPER STOPPED WORKING. THE CAR HAD NOT BEEN DRIVEN 1,000 MILES WITH THE NEW WIPER TRANSMISSION BEFORE IT BROKE, TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702452March 29, 2015
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
I WAS DRIVING THE VEHICLE TO WORK AND THE STABILITRAK CONTROL AND ENGINE POWER LOSS KICKS ON TO THE VEHICLE AND MAKES ME HAVE TO CONTROL OF THE VEHICLE, I'VE ALMOST CAUSED SEVERAL WRECKS DO TO THIS HAPPENING, I'VE BEEN IN AND OUT TO THE DEALER SEVERAL TIMESMALL WITH THIS VEHICLE TOMORROW I'M TAKING IT IN FOR THE 7THE TIME NOW THIS IS A SAFETY ISSUE AND IT'S PUTTING ME AND MY FIANCE LIFE AT RISK, PLEASE SOME THING HAS TO HAPPEN TO GET THIS TAKEN CARE OF! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701916March 26, 2015
STEERING
AT LOW SPEEDS, WHEN TURNING, THERE IS A GRINDING SENSATION IN THE STEERING WHEEL AND CAN BE FELT IN THE FLOORBOARD. AFTER TAKING THIS TO THE DEALER TWICE, I WAS TOLD IT WAS THE STEERING COLUMN. MY EXTENDED WARRANTY DOES NOT COVER A "NOISE" AND GM WILL NOT COVER AN ISSUE IF THERE IS AN EXTENDED WARRANTY. I WAS TOLD THAT CHANGING OUT A $400+ PART MIGHT NOT MAKE A DIFFERENCE, AND THE NOISE COULD RETURN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701479March 24, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
I WAS DRIVING, AND THE RADIO DASH BEGAN TO FLASH ON AND OFF. THEN THE STEERING BECAME VERY DIFFICULT, AND THE POWER STEERING LIGHT CAME ON, THE WORDS "SERVICE POWER STEERING" CAME ON, THEN THE CAR BEGAN TO PULSE, AND THEN "SERVICE TRACTION" CAME ON, THEN THE CAR SHUT OFF COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694750March 17, 2015
ENGINE, VEHICLE SPEED CONTROL
DROVE MY CAR ABOUT 70 MILES ON THE INTERSTATE ONCE I GOT INTO TOWN AND STOPPED AT A RED LIGHT THE CAR BEGAN TO SPUTTER, WHEN I ACCELERATED THE CAR WAS HESITANT. MAJOR SAFETY CONCERN, I COULD HAVE BEEN REAR ENDED. ALSO, WHEN MAKING A LEFT HAND TURN ONTO A BUSY STATE ROUTE THE CAR WOULD NOT ACCELERATE IT WAS VERY HESITANT MAKING THE TURN TO A POINT I THOUGHT THE CAR WAS GOING TO STALL, IN FRONT OF ONCOMING TRAFFIC. THE CAR IS AT THE DEALER TODAY GETTING THE COOLANT RECALL COMPLETED AND IT WILL BE COMPUTER CHECKED FOR THE ENGINE LIGHT. FROM WHAT I WAS TOLD BY ANOTHER MECHANIC, THE CAR IS LOOSING VACUUM PRESSURE AND THE VALVES OR VALVE COVER IS LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694751March 17, 2015
VISIBILITY/WIPER
WHILE I WAS DRIVING IN THE RAIN MY DRIVER SIDE WIPER BLADE JUST STOPPED WORKING. ONE OF MY CO WORKERS LOOKED AT IT AND THE ENTIRE BLADE CAME OFF. I HAD A MECHANIC LOOK AT THE PROBLEM TO FIND OUT THE PASSENGER SIDE IS JUST THE SAME WAY. THE ENTIRE WINDSHIELD WIPER MECHANISM HAS TO BE REPLACED. FOR NOW THE PARTS ARE WELDED TOGETHER TO MAKE IT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693277March 10, 2015
VISIBILITY/WIPER
THE WIPER BLADE TRANSMISSION HAD TO BE REPLACED ON THE PASSENGER SIDE WIPER 3 WEEKS AGO. NOW THE DRIVER SIDE WIPER WILL ONLY GO ABOUT 1/4 OF THE WAY UP. THE PASSENGER SIDE WIPER GOT STUCK ON THE DRIVER SIDE WIPER AND BROKE COMPLETELY OFF. THIS IS A HORRIBLE SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692417March 6, 2015
VEHICLE SPEED CONTROL
REDUCED ENGINE POWER. THIS HAS HAPPENED SEVERAL TIMES TO THIS VEHICLE TEMPORARILY, THEN AUTOMATICALLY RESETS. THIS IS UNSAFE BECAUSE YOU NEED THE ENGINE POWER IN MAKING TURNS, AND ESPECIALLY ON THE HIGHWAY IN THE CITY OF ATLANTA. THE ENGINE THROTTLE FAILED AND I HAD TO COME OUT OF POCKET FOR THAT, AND FOR A FAILED WHEEL BEARING AND FOR A TURBO EXPLOSION ON THE HIGHWAY. THAT IS A LOT FOR A CAR THAT IS 3 YEARS OLD, AND PURCHASED BRAND NEW. THIS CAR HAS BEEN RECALLED FOR AIR BAGS, BRAKES, AND THE OIL PAN. I CONSIDER IT LEMON AND WOULD LIKE TO REPORT THIS. I WON'T BUY AMERICAN AGAIN UNTIL I SEE SOME MAJOR PROGRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692672March 6, 2015
ENGINE
WHILE ACCELERATING FROM A STOP, ENGINE SUDDENLY LOST POWER, WARNING LIGHTS CAME ON, "REDUCED ENGINE POWER" MESSAGE DISPLAYED. BROUGHT CAR TO A STOP, ACCELERATOR PEDAL DID NOTHING, ENGINE WOULD ONLY IDLE. SHUT ENGINE OFF FOR 20 SECONDS, RESTARTED, AND PEDAL WORKED, CAR WOULD ACCELERATE. RETURNED HOME, SCANNED ENGINE CONTROL MODULE FOR CODES, FOUND P2135 FOR THROTTLE POSITION SENSOR. TOOK TO DEALER FOR REPAIRS UNDER WARRANTY, THEY CLEANED THROTTLE BODY. HAD CAR BACK FOR 2 DAYS AND PROBLEM OCCURRED AGAIN. FOUND SAME CODE, RETURNED CAR TO DEALER. CHEVY DEALER WAS RELUCTANT TO REPLACE THROTTLE BODY, DIDN'T EVEN MENTION THE MALFUNCTION AND WANTED TO INSTEAD REPLACE A COOLANT SENSOR. I WAS ABLE TO CONVINCE THEM TO REPLACE THROTTLE BODY, AND THE REPAIR ORDER STATES THAT THEY UPDATED THE ECM SOFTWARE LEVEL. I BELIEVE THERE IS A TSB WHICH SHOULD BE A RECALL. SUDDEN LOSS OF ENGINE POWER IS EXTREMELY DANGEROUS WHEN PULLING INTO TRAFFIC, MERGING, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691768March 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING APPROX. 40 MPH, VEHICLE STALLED, TRACTION STABILITY AND CHECK ENGINE LIGHTS ILLUMINATED, AND STEERING LOCKED. THE RADIO SHUT OFF AND THE RADIO SCREEN/ ENV CONTROL PANEL FLICKERED ON AND OFF CONTINUOUSLY. I CONTINUED TO DRIVE THE CAR SINCE I WAS A SHORT DISTANCE FROM HOME. CHECKED THE BATTERY CONNECTIONS AND ALL SEEMED TO BE TIGHT. DROVE CAR TO WORK TODAY BUT DIDN'T HAVE THE ISSUE. I LITERALLY JUST BOUGHT THIS CAR A WEEK AGO AND IT PASSED MD STATE INSPECTION. I AM WONDERING NOW IF THE INSPECTION INCLUDED A OBD CHECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691609March 2, 2015
ELECTRONIC STABILITY CONTROL (ESC)
I WAS MOVING UP IN MY DRIVEWAY WHEN MY VEHICLE LOST POWER AND THE A CHIMING NOISE CAME ON AND THE STABILITRAK APPEARED AND WILL NOT COME OFF I FOLLOWED THE INSTRUCTION THAT I WAS READ IN MY MANUAL BUT NOW THIS KEEPS HAPPENING I DON'T FEEL THAT I SHOULD BE RESPONSIBLE FOR THIS SINCE THERE HAS BEEN MORE THE ONE COMPLAINT ON THE SAME ISSUE.. THIS SHOULD BE A CHEVY PROBLEM ABD THERE SHOULD BE A RECALL.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691277February 28, 2015
ENGINE
REPORTED OIL PRESSURE DROP ALERT ON MY CAR, STRONG RUBBER BURNING SMELL AND SMOKE COMING FROM ENGINE. OIL WAS SPRAYING OUT ON ENGINE, REPORTED THE ISSUE TO CHEVY, HOWEVER THEY STATE NOTHING CAN BE DONE UNTIL MID APRIL. WAS SENT HOME DRIVING CAR IN THIS CONDITION AND WAS NOT OFFERED HELP NOR WAS MY CAR SERVICED OR FIXED DURING THE APPOINTMENT I MADE AT THE SUNRISE CHEVROLET LOCATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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