Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10735927July 23, 2015
ENGINE
A/C OFF DO TO HIGH ENGINE TEMP ENGINE OVERHEATING MESSAGES ON DASH. FALSE. STICKING THERMOSTAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735614July 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST ALL ELECTRICAL POWER. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE CAME IN CONTACT WITH WATER AND FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734772July 17, 2015
STEERING
I WAS DRIVING DOWN THE INTERSTATE AND THE STEERING LOCKED UP AND THE POWER STEERING WARNING LIGHT CAME ON. I PULLED ONTO THE SIDE OF THE INTERSTATE, PUT MY HAZARDS ON AND TURNED THE CAR OFF. AFTER CALLING FOR ASSISTANCE I WAS TOLD I COULD DRIVE TO THE NEAREST AUTO REPAIR. I TURNED THE CAR ON AND DRIVING WAS LIKE PUSHING THE CAR DOWN THE ROAD AND STEERING WAS DANGEROUSLY DIFFICULT. I GOT TO THE REPAIR SHOP TURNED OFF THE CAR ASKED FOR ASSISTANCE. WHEN MECHANIC TURNED THE CAR ON LIGHT WAS OFF AND POWER STEERING HAD BEEN RESTORED. HE COULD NOT EXPLAIN THE GLITCH THAT CAUSED THE PROBLEM AND SUGGESTED I CONTACT MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733882July 14, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), STEERING
SINCE MARCH 2015, I HAVE BEEN EXPERIENCING ISSUES WITH AND I HAVE VIDEO EVIDENCE WHILE IN FAILURE MODE, OF WHAT I BELIEVE TO BE FAILURES OF THE BODY COMPUTER(S) IN THIS VEHICLE. THE DASHBOARD DISPLAYS HAVE BEEN GOING ON AND OFF UNDER A WIDE VARIETY OF DRIVING SITUATIONS, AND WHILE SITTING AT IDLE. THEY FAULT WHEN THE VEHICLE IS SIMPLY DRIVING DOWN THE HIGHWAY. MORE OFTEN I NOTICE IT WHEN UTILIZING TURN SIGNALS, HAZARD LIGHTS, AND BREAKING. DURING THESE FAULTS, THE CENTER INFORMATION DISPLAY FOR THE HVAC AND ENTERTAINMENT WILL FREQUENTLY TURN OFF. THIS KILLS THE RADIO. IT AT TIMES KILLS THE HVAC SYSTEMS AND THE TURN SIGNALS (AT LEAST THE NOISE FOR THE TURN SIGNAL INDICATORS). AT TIMES, THE CENTER DISPLAY ABOVE THE STEERING COLUMN WILL GO BLACK AND THEN DISPLAY A MESSAGE ABOUT THE STABILITRAK HAVING FAILED AND REQUIRING IT TO BE CHECKED OR THE ABS NEEDING TO BE SERVICED. THEN IT RETURNS TO NORMAL MODE. THE FREQUENCY HAS INCREASED TO EVERY TIME I DRIVE THE VEHICLE. ALSO ON AT LEAST 3 OCCASIONS THE ABS HAS ACTUALLY FAILED. ON ONE OF THOSE OCCASIONS, I HIT ANOTHER VEHICLE WHILE PARKING. THANKFULLY THERE WAS NO DAMAGE TO EITHER VEHICLE. WHEN CONNECTING THE VEHICLE TO A DIAGNOSTIC DEVICE, NO ISSUES ARE INDICATED. I'M IN THE MILITARY IN GERMANY WHERE THE ROADS AND HIGHWAYS ARE EXTREMELY HILLY AND IT SNOWS HEAVILY. I'D RATHER NOT DIE IN AN ACCIDENT BEFORE THIS ISSUE IS RECTIFIED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10733681July 13, 2015
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE TRUNK LATCH OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE MANUAL SENSOR FAILED DUE TO THE FAILURE OF THE TRUNK. THIS WAS A RECURRING FAILURE. THE DEALER DIAGNOSED THAT THE TRUNK RELEASE WITH HARNESS AND A TWO STEP BUTTON NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734176July 13, 2015
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
SINCE MARCH 30, 2015, I HAVE BEEN EXPERIENCING ISSUES WITH AND I HAVE VIDEO EVIDENCE WHILE IN FAILURE MODE, OF WHAT I BELIEVE TO BE FAILURES OF THE BODY COMPUTER(S) IN THIS VEHICLE. THE DASHBOARD DISPLAYS HAVE BEEN GOING ON AND OFF UNDER A WIDE VARIETY OF DRIVING SITUATIONS, AND WHILE SITTING AT IDLE. THEY FAULT WHEN THE VEHICLE IS SIMPLY DRIVING DOWN THE HIGHWAY. DURING THESE FAULTS, THE CENTER INFORMATION DISPLAY FOR THE HVAC AND ENTERTAINMENT WILL FREQUENTLY TURN OFF. THIS KILLS THE RADIO. IT AT TIMES KILLS THE HVAC SYSTEMS AND THE TURN SIGNALS (AT LEAST THE NOISE FOR THE TURN SIGNAL INDICATORS). AT TIMES, THE CENTER DISPLAY ABOVE THE STEERING COLUMN WILL GO BLACK AND THEN DISPLAY A MESSAGE ABOUT THE STABILITRAK HAVING FAILED AND REQUIRING IT TO BE CHECKED. THEN IT RETURNS TO NORMAL MODE. THIS IS LESS FREQUENT AN OCCURRENCE. WHILE DRIVING ON THE HIGHWAY UNDER CRUISE CONTROL, THE VEHICLE EXPERIENCED ONE INCIDENT OF UNINTENDED ACCELERATION WHILE THE DISPLAYS WERE IN FAULT MODES. THIS OCCURRED ON APRIL 1, 2015 I BELIEVE. THE DRIVER'S FEET WERE ON THE FLOORBOARDS. NOT TOUCHING ANY PEDALS AT ALL. THE INCIDENT WAS STOPPED BY THE DRIVER FIRMLY PRESSING DOWN ON THE BRAKE PEDAL. WHEN SUFFICIENT VIDEO EVIDENCE IS ACCUMULATED ON THESE FAILURES THE VEHICLE WILL BE TAKEN INTO THE DEALERSHIP. LACKING ACTUAL DEMONSTRATIVE EVIDENCE OF THE FAILURES, THE DEALERSHIP WILL NOT BE ABLE TO KNOW WHAT TO REPAIR OR REPLACE. THE CAR HAS A HISTORY OF DASH DISPLAY ISSUES. THE OWNER, A RETIRED LIBRARIAN/RESEARCHER FROM GENERAL MOTORS ADVANCED ENGINEERING STAFF AND THE R&D CENTER, HAS WORKED ON UNINTENDED ACCELERATION LEGAL CASES FOR THE COMPANY, AND HAS SUPPORTED LITIGATION DEFENSE WORK ON SUCH ISSUES WHILE AT THE COMPANY. HE IS STILL GATHERING EVIDENCE BUT FEELS THE NEED TO DOCUMENT THIS INCIDENT AS SOON AS POSSIBLE FOR NHTSA SHOULD AN ACCIDENT OCCUR TO HIM DUE TO THIS. IS A VERY HIGH RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731175June 30, 2015
SERVICE BRAKES, STRUCTURE:BODY
I WAS TRYING TO PARK MY 2012 CHEVROLET CRUZE CAR IN A PARKING PLACE. I TURNED INTO THE PARKING SPOT AND WHEN I PLACED MY FOOT ON THE BRAKES, NOTHING HAPPENED. I LOOKED DOWN AT MY FOOT AND WATCHING MYSELF REPEATEDLY PUMP THE BRAKES. INSTEAD OF STOPPING, MY CAR WENT OVER THE PARKING SPOT YELLOW CURB, OVER A SIDEWALK AND SOME GRASS, AND I HIT A PARKED VEHICLE. BEFORE I HIT THE VEHICLE, I LUCKILY TURNED MY WHEEL, CAUSING LESS DAMAGE TO THE PARKED VEHICLE. AFTER I HIT THE VEHICLE, MY CAR TURNED BACK INTO THE PARKING LOT WHERE IT FINALLY STOPPED. I AM NOT SURE IF IT STOPPED BECAUSE OF ME REPEATEDLY PUMPING THE BRAKES, OR THAT I FINALLY RAN OUT OF MOMENTUM, SINCE I HAD NOT HIT THE ACCELERATOR SINCE BEFORE TRYING TO PARK. MY BUMPER IS DAMAGED, HAD TO HAVE CAR TOWED BECAUSE I AM TOO AFRAID TO DRIVE IT. MY 5 YEAR OLD DAUGHTER WAS IN THE BACKSEAT, IN HER BOOSTER SEAT, DURING ALL OF THIS, AND I AM AFRAID THINKING OF HOW WORSE IT COULD HAVE BEEN, WITH THE BRAKES NOT WORKING. I FOUND OUT AFTER THE FACT THAT THERE WAS A RECALL FOR THIS YEAR AND MODEL CAR FOR THE BRAKES, AND THAT RECALL WAS BEFORE I OWNED THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10730200June 24, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
MY CHEVY CRUZE HAS BEEN EXPERIENCING SIMILAR PROBLEMS FROM PAST REPAIRS AND WOULD SHUT OFF WHILE DRIVING. WHILE DRIVING THE CAR WOULD LOSE POWER, MULTIPLE WARNING LIGHTS WOULD FLASH ON THE DASH, THE CAR WOULD LOSE THE ABILITY TO ACCELERATE AND THE DOORS WOULD UNLOCK WHILE DRIVING. THIS HAS OCCURRED SEVERAL TIMES YESTERDAY (6/23/15): WHILE DRIVING OVER A BUMP AT A LOW SPEED AND WHILE MERGING ONTO THE FREEWAY AT ABOUT 60MPH. DURING YESTERDAY'S INCIDENT I HAD TO GO INTO THE EMERGENCY LANE AND PUT MY EMERGENCY LIGHTS ON AS MY CAR LOST THE ABILITY TO ACCELERATE. THE CAR LOST POWER FOR A FEW SECONDS AND THE CAR WOULD GAIN POWER IMMEDIATELY AFTER. THERE HAVE BEEN TWO PRIOR INCIDENTS WHERE MY CAR HAS LOST COMPLETE POWER WHILE DRIVING, BOTH TIMES A SAFETY REPORT HAS BEEN FILED. THIS IS A VERY SCARY ISSUE AND HOPE THAT THIS DOES NOT OCCUR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726651June 22, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES MALFUNCTIONED AND THE BRAKE PEDAL COULD NOT BE DEPRESSED TO STOP THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL DIFFERENT OCCASIONS, AT MULTIPLE SPEEDS, IN BOTH DRIVE AND REVERSE, AND WITH THE CRUISE CONTROL ACTIVATED AND DEACTIVATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES), ALTHOUGH THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725179June 14, 2015
SERVICE BRAKES
WAS BACKING OUT OF MY PARKING SPOT IN APARTMENT COMPLEX, BRAKE ASSIST FAILED TO ENGAGE HARD TO STOP REQUIRED A LOT OF [UNEXPECTED] PRESSURE ON BRAKE PEDAL. ALMOST BACKED INTO NEIGHBORS CAR, COULD HAVE BACKED INTO A CHILD. BRAKES CONTINUED TO OPERATE IN SIMILAR MANNER UNTIL I GOT TO THE STREET.. ISSUE SEEMS TO SIMILAR TO CHEVY CRUZE RECALL FOR 1.4TURBO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724659June 11, 2015
ENGINE
I WENT TO MY FATHERS HOUSE AND HE NOTICED THE SMELL OF ANTIFREEZE STRONGLY. HE LOOKED UNDER MY HOOD AND ON THE GROUND AND ITS LEAKING EVERYWHERE. I HAD BOUGHT THIS CAR NOT EVEN 4 MONTHS AGO AND THE FIRST WEEK THE CHECK ENGINE LIGHT WAS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724631June 10, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2012 CHEVROLET CRUZE. WHILE DRIVING AT 60 MPH, THE AIR BAGS DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A COLLISION. THE AIR BAG WARNING LIGHT ILLUMINATED AFTER THE FAILURE. THE CONTACT SUSTAINED INJURIES AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,725. UPDATED 8/21/15*CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10723849June 7, 2015
ELECTRONIC STABILITY CONTROL (ESC)
THE ELECTRICAL SYSTEM, RADIO, POWER STEERING, STOPS WORKING INTERMITTENTLY . I SLOWED DOWN RECENTLY TO TURN AND THE POWER STEERING QUIT AND I HIT THE CURB. I HAD A PRIVATE MECHANIC TIGHTEN CABLES TO BATTERY WHICH WORKED FOR MONTHS BUT NOW THE PROBLEM IS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723684June 5, 2015
SERVICE BRAKES
I WAS TRAVELING APP. 60 MPH DOWN I26 WHEN MY BRAKES COMPLETELY MALFUNCTIONED. I CAME WITHIN INCHES OF HITTING A TRANSFER TRUCK DUE TO THE INABILITY TO BRAKE. I'VE SOUGHT RESOLUTION FROM CORPORATE CHEVY ALONG WITH MY LOCAL DEALER WHO SIMPLY TESTED THE BRAKES TO TELL ME THEY ARE FUNCTIONING PROPERLY. I DO NOT FEEL SALE IN THE CRUZE. I HAVE CONSTANT ANXIETY WHILE DRIVING. WHO KNOWS WHEN THEY WILL MALFUNCTION AGAIN AND KILL ME AND MY PRECIOUS CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717661May 21, 2015
UNKNOWN OR OTHER
STRONG SICKENING COOLANT SMELL INSIDE CAR WHILE HEATER SYSTEM IS ON. MAY 7,2015 DEALER PRESSURE CHECKED FOUND NO LEAKS. CAN'T FIND PROBLEM. NO LEAKS VISIBLE. SMELL STILL EXISTS WHILE HEATER IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717452May 20, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY, ELECTRICAL SYSTEM
THE ELECTRICAL PAD THAT YOU PUSH TO OPEN THE TRUNK IS FAULTY AND DOES NOT WORK ANYMORE. ONLY WAY TO GET INTO TRUNK IS TO PUSH KEY FOB. IF A CHILD OR ADULT GOT TRAPPED INSIDE IT COULD BE HARMFUL DUE TO FACT THAT THE PUSH PAD FOR THE TRUNK OPEN IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716976May 17, 2015
AIR BAGS
WHILE TRAVELING DOWN A 4 LINE ROAD WITH NORMAL TRAFFIC, A CAR PULLED OUT IN FRONT OF ME. I SLAMMED ON MY BRAKES T BONING HER IN HER RIGHT DOOR HITTING MY HEAD ON THE STEERING WHEEL. MY AIRBAGS DIDN'T DEPLOY AND IT SCARES THE HELL OUT OF ME...!!!! I'M REPORTING THIS MATTER AND WOULD LIKE TO KNOW WHAT TO DO NEXT? WITNESS STAYED TALKING TO THE POLICE SAYING SHE WAS AT FAULT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10715174May 7, 2015
SERVICE BRAKES
I HAVE HAD MANY ISSUES WITH MY BRAKES ON MY 2012 CHEVY CRUZE. SOMETIMES IT FEELS LIKE I AM HIT FROM BEHIND WHILE STOPPED BECAUSE THE VEHICLE WILL RANDOMLY LURCH FORWARD AN INCH. THEN, THE BRAKE LIGHTS BEGAN TO RANDOMLY COME ON WHEN THE CAR WAS NOT RUNNING. THIS CAUSED THE BATTERY TO DIE NUMEROUS TIMES. EVENTUALLY, THE CHECK ENGINE LIGHT CAME ON AND THE FAULT SAID THE BRAKE PEDAL POSITION SENSOR WAS BAD. I HAD THAT REPLACED. NOW, THE BRAKE PEDAL DOES NOT COME ALL THE WAY UP WHEN IT IS LIGHTLY DEPRESSED (LIKE WHEN SLOWING DOWN JUST A LITTLE OR CANCELING THE CRUISE). THIS CAUSES THE BRAKE LIGHTS TO STAY ON. THE ONLY WAY TO FIX IT IS EITHER HIT THE BRAKES HARD OR PULL THE PEDAL BACK UP. I HAVE BEEN RESEARCHING THIS AND IT APPEARS THAT MANY PEOPLE ARE HAVING SIMILAR PROBLEMS. TSB #PI0928/NHTSA ID #10052020 DISCUSSES THE "LURCHING". TSB #PIC-5862/NHTSA ID #10053904 DOESN'T SAY IT'S FOR CRUZES, BUT APPEARS TO BE THE SAME TYPE OF PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714880May 6, 2015
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL WAS EXTREMELY TIGHT CAUSING THE CONTACT TO HAVE TO APPLY FORCE IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING), BUT THE REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714713May 5, 2015
UNKNOWN OR OTHER
WHILE DRIVING ON HIGHWAY WITH MY SUNROOF RAISED I HEARD AN EXPLOSION AND FELT PIECES OF GLASS FALLING. WHEN I PULLED OVER I NOTICED MY SUNROOF GLASS EXPLODED FROM THE INSIDE OUT. NOTHING HIT MY CAR. I DID NOT HEAR A THUD OR SEE ANYTHING ROLL OFF MY CAR. THERE IS NO DENT. JUST A HOLE WHERE THE GLASS EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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