Cadillac XT5 Complaints (2018)

67 consumer complaints on file.

#11444043December 16, 2021
TIRES
The contact owns a 2018 Cadillac XT5 equipped with Michelin Tires, Tire Line: Touring H/T, Tire Size: 235/55/R20, DOT Number: B9AJ00TX2017. The contact stated that while his wife was driving 35 MPH, the rear driver's side tire had a sidewall blowout. The contact's wife was able to drive to a tire dealer. The dealer replaced all four tires. The manufacturer was made aware of the failure and informed the contact that the tires were not covered under warranty. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441811November 27, 2021
STEERING, SUSPENSION, UNKNOWN OR OTHER
When I get on the freeway and go around 68 mph my vehicle starts shaking and I constantly get a stabilitrak message that flashes on and off. I have to hold the steering will tight because it swerves a little and had to start driving away from cars. I took it to get the wheels balanced and it still does the same thing. The mechanic from the dealer ship I purchased the vehicle from said he could not find anything wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441505November 23, 2021
POWER TRAIN
Transmission While at a red light/complete stop car will jerk out of nowhere for no reason. It also did it while driving down hill at a steady speed of 70 mph. Could have been a bad accident if a big rig or other vehicles would have been behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441284November 22, 2021
STEERING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2018 Cadillac XT5. The contact stated while the vehicle was stationary at a traffic light, the Stabilitrak warning light was illuminated for a short time and turned off when depressing on the accelerator pedal. The contact stated that on 11/19/2012, while his wife was driving 45 mph, the reduced steering capacity, pull over immediately and other multiple unknown warning lights were illuminated. The driver stated that the steering wheel became difficult to turn however, the driver was able to continue driving to her residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422217June 24, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2018 Cadillac XT5. The contact stated while driving at various speeds, the vehicle stalled. The contact stated all of the warning lights were illuminated on the control panel. The vehicle was taken to the local dealer on three different occasions where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,264. Consumer stated vehicle completely shuts off and on without no codes or error messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421915June 22, 2021
UNKNOWN OR OTHER
while driving my vehicle, the rear portion of the sunroof suddenly just exploded, with the glass completely shattering. it sounded like an explosion. There were no exterior causes for this...just a release of pressure that was inherent in the window from manufacturing. there was no other damage to the vehicle. i was on a wooded part of the road, so nobody was around to throw an object, and there was no vehicle in front of me to kick up some sort of road debris.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421377June 18, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The accelerator on the car started to excel and shift in traffic where I had to pull over. Over the last few months the car has had some electrical issues with the braking and collision alerts going off and the car stopping which the dealer said they couldn't find the problem. Also the brakes since purchasing the vehicle has had to be switched out several times and now the parking brake light is on after being repaired 2 times. This car is definitely unsafe and the dealer insist it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385095December 27, 2020
VEHICLE SPEED CONTROL
CAR HAS TWICE ATTEMPTED TO ACCELERATE WHEN NOT GOING VERY FAST AS IF IT WAS ATTEMPTING TO GET BACK TO WHAT THE CRUISE CONTROL WAS SET FOR. CRUISE CONTROL WAS NOT ON AND I HAVE NEVER USED IT SINCE I PURCHASED THE CAR. IT DOES NOT WANT TO STOP ACCELERATING WHEN I TAP THE BRAKE AND HAVE HAD TO BRAKE SEVERAL TIMES TO GET THE ACCELERATING TO STOP. BOTH TIMES I WAS IN TRAFFIC BUT NOT GOING VERY FAST AS I WAS ACCELERATING FROM BEING STOPPED AT LIGHT. THERE WAS NO ACCIDENT AS I WAS ABLE TO GET THE VEHICLE UNDER CONTROL AND EVENTUALLY TO HAVE THE ACCELERATING STOP. I TRIED TO CALL THE CADILLAC CUSTOMER SERVICE NUMBER BUT WAS UNABLE TO GET THROUGH DUE TO THE HOLIDAYS. I INTEND TO TAKE IT TO SERVICE PLACE TOMORROW TO CHECK IF THE THROTTLE MIGHT BE DIRTY OR DEFECTIVE BUT AM WONDERING IF THERE MIGHT BE SOMETHING WRONG WITH THE SOFTWARE CONTROLLING THE FEATURES OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355534September 17, 2020
SERVICE BRAKES
TWO ISSUES INVOLVING THE BRAKES. FRONT BRAKE PADS SQUEAK WHEN MOVING SLOWLY, ESPECIALLY IN THE MORNING OR WHEN MOVING IN A DRIVE THROUGH LINE. THE SECOND IS THE BRAKE PEDAL LOSES PRESSURE OVER NIGHT OR EXTENDED PERIODS OF NON-USE. IT DOES NOT OCCUR EVERY NIGHT. BRAKE PEDAL IS DIFFICULT TO PUSH TO START THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350228August 19, 2020
UNKNOWN OR OTHER
TIRES ON GM VEHICLES, INCLUDING MINE, HAVE BEEN SOLD WITH DERELICT TIRES MANUFACTURED BY MICHELIN. I WAS RECENTLY TOLD THAT MY TIRES WOULD NOT PASS INSPECTION AR 26,000 MILES. TODAY I WAS TOLD BY A RELATIVE THAT THEY WERE TOLD THE SAME AND THEIR TIRES HAVE ONLY 16,000 MILES ON THEM. WE HAVE BOTH BOUGHT NEW TIRES THROUGH THE DEALERSHIP UNDER A DISCOUNTED PLAN BY GM BECAUSE OF THIS ISSUE. I FIND IT ABSURD AT ANY COST THAT I WOULD BE RESPONSIBLE FOR THIS MONETARY RESPONSIBILITY DUE TO THE MANUFACTURER OF THE TIRES AND GM KNOWING OF THE POOR QUALITY OF THESE TIRES. WHY WEREN'T WE ADVISED OF THIS TIRE ISSUE AT POINT OF PURCHASE ? THIS SEEMS LIKE A 'SCAM' TO RIP OFF THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337124July 2, 2020
POWER TRAIN
I WAS STOPPED BY A ROAD CREW. THERE WERE 3 CARS IN FRONT OF ME AND AS I WAITED FOR THEM TO LET US THROUGH ABOUT 10 CARS WERE STOPPED BEHIND ME. I WAS LISTENING TO THE RADIO WHEN I HAD THE WEIRD SENSATION THAT I WAS GOING BACKWARDS INSTEAD OF BEING STOPPED. I LOOKED AROUND, REALIZED I WAS GOING BACKWARDS AND WENT TO HIT THE BREAK BUT MY CAR HAD ALREADY HIT THE CAR BEHIND ME. THE MAN IN THE CAR BEHIND ME TOLD THE POLICE OFFICER THAT RESPONDED THAT HE DID NOT SEE BACK UP LIGHTS OR ANY INDICATOR THAT THE CAR WAS IN REVERSE. I DIDN'T TOUCH THE GEAR SHIFT. THERE IS NO REASON FOR THE CAR TO GO IN REVERSE. THE PHOTO BELOW SHOWS THE DAMAGE DONE TO THE CAR MY VEHICLE HIT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11328651June 13, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2ND TIME THIS ISSUE OCCURRED. 1ST TIME WAS IN 2019 AND IT TOOK TWO WEEKS FOR THE DEALERSHIP TO FIGURE OUT IT WAS THE BATTERY. WHILE DRIVING THE CAR, THE ELECTRONICS GO CRAZY, THE ENGINE STOPS FOR A SPLIT SECOND, BRAKES ARE LOST FOR A SPLIT SECOND, CRUISE CONTROL TURNS OFF, EVERY POSSIBLE ALARM DISPLAYS ON THE DASH. THE DASH BEEPS, ALL OF THE LIGHTS FLASH, THE SPEED/PRESSURE/TEMPERATURE NEEDLES GO TO 0, THE AIR CONDITION TURNS OFF, ETC. ALL OF THIS OCCURRED WHILE I WAS DRIVING 60MPH ON A HIGHWAY. I QUICKLY PULLED OFF TO THE SIDE OF THE ROAD. SINCE THIS HAS OCCURRED BEFORE, I TOOK OUT MY PHONE AND TURNED ON THE VIDEO. I STARTED DRIVING AGAIN AND THE SAME ISSUES ABOVE STARTED OCCURRING AGAIN. THE VIDEO IS TOO LARGE TO UPLOAD - 90MB. I CAN SEND A ONEDRIVE LINK IF NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321557April 19, 2020
POWER TRAIN
SEVERAL MONTHS AGO, AFTER WAITING IN LINE FOR TWO MINUTES WITH THE TRANSMISSION IN D AND THE VEHICLE IDLING, I STARTED TO DRIVE FORWARD. SUDDENLY THE VEHICLE CAME TO A SHUTTERING STOP. APPARENTLY THE TRANSMISSION SHIFTED ITSELF INTO P. RECENTLY THIS HAPPENED AGAIN BUT IT OCCURRED WHEN I WAS BACKING OUT OF MY GARAGE. I AM CONCERNED THAT THIS SELF SHIFTING INTO P MAY OCCUR WHEN I AM TRAVELLING AT SOME SPEED AND RESULT IN AN ACCIDENT. I HAVE BEEN TO MY LOCAL CADILLAC DEALER BOTH TIMES AND THEY SAY THE VEHICLE IS SAFE AS IS. BUT I AM CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321208April 15, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BEYOND 50 FEET OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PATTERSON CADILLAC LOCATED IN WICHITA FALLS, TX, WHERE IT WAS STATED THAT THE LIGHTS PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DEALER FOUND NO DEFECT WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308552February 11, 2020
VISIBILITY/WIPER
THE GUIDELINES OFTEN FAIL TO DISPLAY WHEN SWITCHING THE CAR IN TO REVERSE. THE DEALER HAS INSPECTED AND PROVIDED THE FOLLOWING RESPONSE: 'THE CAUSE OF THE CONDITION MAY BE THE RVC IMAGE BEING PROVIDED VIA AN ALTERNATE ROBUST RVC FEED FROM THE VIDEO BYPASS MODULE. TO ENSURE THAT THE RVC IMAGE IS ALWAYS PRESENT WHEN IN REVERSE THIS ALTERNATE ROBUST RVC FEED IS PROVIDED IF THE PRIMARY CAMERA FEED IS NOT AVAILABLE FOR ANY REASON. A CALIBRATION CHANGE HAS BEEN MADE THAT REDUCES, BUT DOES NOT ELIMINATE, EVERY CAUSE OF MISSING REARVIEW CAMERA GUIDELINES.' HOWEVER, IT SEEMS TO OCCUR MORE THAN HALF OF THE TIME THAT THE GUIDELINES FAIL TO DISPLAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300250January 19, 2020
ENGINE
EACH TIME THE CAR IS DRIVEN THE OIL % DROPS BY AT LEAST 1-2 % POINTS. SINCE SEPT 2019 THE OIL READING DROPPED TO 29%. THE DEALER CHANGED THE OIL FILTER AND SAID THE CAR WAS PERFECT. I HAVE SINCE LEARNED THAT THIS VEHICLE HAS AN OPEN RECALL. THERE IS AN OPEN RECALL ON 2018 XT5, N192266190 - ENGINE CONTROL SOFTWARE ISSUE THAT DOES NOT APPEAR ON THE CADILLAC SITE. I WAS NOT NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290592December 21, 2019
SERVICE BRAKES
PARKED IN PUBLIC PARKING LOT. AFTER STARTING CAR AND ATTEMPTING TO BACKUP, CAR WOULD NOT MOVE. PARKING BRAKES WERE LOCKED. TRIED NUMEROUS TIMES TO RELEASE BRAKES. PARKING BRAKE WOULD NOT RELEASE. CAR WOULD NOT MOVE FORWARD OR BACKWARDS. HAD SAME ISSUE WITH 2013/XTS AND 2014/XTS BUT TURNING CAR ON/OFF WOULD RELEASE BRAKES ON THOSE CARS. THIS TIME, HAD TO CALL TOW TRUCK. WEATHER SUNNY, TEMPERATURE 33F. CAR JUST RECENTLY RECEIVED MILEAGE MAINTENANCE. WARRANTY SERVICE FOR BRAKES TWICE SINCE PURCHASING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245581August 21, 2019
UNKNOWN OR OTHER
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234267July 23, 2019
SERVICE BRAKES
I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I RECEIVED A CALL LETTING ME KNOW THE SERVICES HAD BEEN COMPLETED, THE SERVICE AGENT INFORMED ME THAT IT WAS A PROBLEM THAT WAS HAPPENING A LOT WITH THE 2018 XT5 MODELS. AT THAT TIME, HE THEN TOLD ME THE NOISE SHOULD BE GONE FOR GOOD. THE NOISE WAS ONLY GONE FOR A COUPLE MONTHS AND IT CAME BACK. I HAVE NOT OWNED THE VEHICLE FOR EVEN 1 YEAR. I AM BEGINNING TO FEAR FOR MY SAFETY AS I DON'T REALLY KNOW WHAT TO BELIEVE ANYMORE AS I HAVE GOTTEN 2 DIFFERENT STORIES AND I DRIVE MY DAUGHTER WITH ME ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207401May 14, 2019
VISIBILITY/WIPER
POOR HEADLAMP PERFORMANCE. AT THIS PRICE POINT, HIGH INTENSITY DISCHARGE SHOULD BE STANDARD. NIGHT TIME DRIVING & DRIVING IN INCLEMENT WEATHER IS A SAFETY HAZARD WITH THESE POORLY DESIGNED HALOGEN PROJECTOR HEADLAMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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