Cadillac XT5 Complaints (2017)

124 consumer complaints on file.

#11549095October 9, 2023
POWER TRAIN
Thermostat gets stuck, gives a steering wheel assist alert. Ac not working and motor sounds like it is in overdrive. Engine temp stays cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537839August 11, 2023
UNKNOWN OR OTHER
Vehicle completely shut off while crossing over a four lane highway to enter a shopping center. Safety could have been highly at risk to both passenger, on coming traffic side, and driver. Luckily the cars coming were far enough back that they were able to stop. I took my vehicle to the dealership where I bought the car brand new in 2018. They test drove the vehicle while hooked to a computer but could not find a problem. They tightened all connections to battery and other components and did updates to the computer on the vehicle. There was no warnings whatsoever that the vehicle was about to completely shut off. Previous to this incident I had been driving on 95S from Warrenton Vs to Clayton NC. I don't even like to think of what would have happened on 95 if my vehicle would have completely shut down. I am sure I probably would not be writing this report. Looking on the web this has happened to others with this same year and model of Cadillac.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536329August 3, 2023
POWER TRAIN, ELECTRICAL SYSTEM
When you put the car in park, reverse, drive it jumps forward or back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536330August 3, 2023
POWER TRAIN
When you put the car in gear it jumps. now leaking transmission fluid, and transmission needs to be replaced. This has been ongoing and I explained this numerous times in the past 4 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526717June 12, 2023
STEERING
THE 2017 CADILLAC XT5 HAS A DEFECTIVE THERMOSTAT, WHICH SENDS A FALSE SIGNAL THAT THE ENGINE IS OVERHEATING. THEREFORE, YOU GET A "STEERING ASSIST IS REDUCED DRIVE WITH CARE", WHICH YOUR STEERING TO BE HARD AND NOT AS EFFECTIVE AS IT SHOULD BE. GMC IS AWARE OF THE PROBLEM, BUT FAILED TO REMEDY IT, BUT ISSUED A BULLETIN #17-NA-158 IN MAY OF 2017. THIS PROBLEM IS SO WIDESPREAD THAT THE PART TO FIX THE PROBLEM IS ON "BACK ORDER" EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516749April 12, 2023
UNKNOWN OR OTHER
While driving my Cadillac XT5 on the busy highway during the early afternoon, without warning the sunroof glass made a loud pop sound immediately followed by shattered glass. Glass fell all over the driver’s head and body impairing my vision and causing me to make sudden stop on the shoulder of the highway. There is problem with the sunroof breaking and shattering glass while driving. Insurance claim filed and private auto glass dealer made repairs in excess of $1300. Shards of glass still remain in the sunroof screen closure until taken to auto detailed for removal at an additional cost to me, the registered owner. I dive in fear that this may occur again without warning which could pose extreme danger or accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506448February 9, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving the vehicle started to accelerate in its own. There was nothing obstructing the pedal. I could press down on brake with some resistance, but as soon as brake was released the, the vehicle accelerated. The vehicle did not level out with speed but continued to accelerate over 80 mph. This lasted about 8/9 mins, being controlled by riding on the break. It did it again for about 2/3 mins about 15 mins after first occurance. I took the car straight to get it looked at and the mechanic said that they could not find anything wrong with car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504710January 31, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
Since 6/2022 and again 7/2022, 10/25/22 1/31/23 Constantly stating service error codes for stabiltrak, antilock brakes, and brake assist not functioning and need service urgently. However when I take it to the dealership they find nothing wrong and further investigated at another Cadillac dealership they also state they found nothing. These errors continue to pop up intermittently and my Cadillac app reports them as needing service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486744September 27, 2022
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 40 MPH, the vehicle overheated and stalled. The power steering assist was reduced with the drive with care message displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact about the thermostat failure, engine, and DTC: P0128. The manufacturer was not contacted. The approximate failure mileage 43,806.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486794September 27, 2022
ELECTRICAL SYSTEM
The contact owns a 2017 Cadillac XT5. The contact stated while driving 60-65 MPH with her granddaughter seated in the rear seat, the vehicle shut off inadvertently in the middle of the road. The message battery low was displayed. The vehicle failed to restart after several attempts. The vehicle was towed from the middle of the road to the side of the road. The vehicle was then towed to an independent mechanic and was diagnosed that the electrical system had failed. An unknown repair was completed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481644August 28, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
To recall department, I purchased the above car in Jan 2021 since that time I had to take this car in for repairs 3 times concerning steering brake problem and reducing speed and also the thermostat problem. In reviewing this the consumer reports I found out that this was one of the worst years of making the xt5 and a recall was done for 2017 but for the cars that was manufactory in 2016. if a car get on the dealers floor in 2017 most likely it was manufactured in 2016. so I want to know why my car hasn't been notify for a recall and I'm having to take this car to the shop on three or four occasions for the same problem. I would like to somebody to look into this situation and reimburse me for my out of pocket expensive. This should be a manufactory problem and GM should be doing the repairs for free. Please feel free to contact me for any additional questions or concerns. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478955August 12, 2022
POWER TRAIN
The contact owns a 2017 Cadillac XT5. The contact stated while driving at various speeds, the vehicle failed to accelerate upon depression of the accelerator pedal. There was no warning light illuminated. The contact stated that the failure mostly occurred while in 4th gear or after a complete stop. The contact had taken the vehicle to the dealer but the dealer has been unable to duplicate the failure. The dealer advised the contact that they had never heard of such failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470317June 21, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Cadillac XT5. The contact stated that the rear passenger's side brake line was fractured. The vehicle was taken to the dealer where it was diagnosed that the rear passenger's side brake line needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466090May 25, 2022
PARKING BRAKE:ELECTRICAL, PARKING BRAKE
The vehicle's park brake system failed to actuate resulting in unsafe parking of vehicle on hills/slopes. The service park brake light activated on the dash. Vehicle was taken to dealership to investigate. They confirmed park brake system was not working. This vehicle has electronic actuators for the park brake function on each rear wheel. The dealership did not find any defective components but determined the vehicle software was the root cause. The software was reset and the system now performs as intended. I am very concerned that a software failure associated with a key parking brake safety system can occur with no known cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459972April 7, 2022
SERVICE BRAKES, ELECTRIC, SERVICE BRAKES, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 5 MPH, the engine made a grinding sound, and the vehicle accelerated while the foot was on the brake pedal. The contact did not recall any warning lights on the instrument panel. The contact also had an incident where he accidentally ran into the garage, and the air bags did not deploy; however, the front passenger side of the vehicle was damaged. The contact did not recall any warning lights on the instrument panel. The local dealer did not diagnose any failure; however, the vehicle was repaired. No injuries and medical reports were necessary. The contact stated the vehicle does not have an emergency brake. The dealer did not diagnose any failure with the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11446421January 5, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
engine light comes on, brake assist service light comes on when transmission idles down at stop signs, stabilitrak service light comes on after transmission idles down after a stop. This has happened twice and I had to get it repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442906December 6, 2021
POWER TRAIN
The contact owns a 2017 Cadillac XT5. The contact stated that after starting the vehicle the gear shifter would not shift out of the park position. The vehicle was towed to the local dealer who diagnosed that the transmission control module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 19,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442047November 29, 2021
AIR BAGS, STRUCTURE:BODY
Body Issue- Left and Right Front Doors of Vehicle air popping and Grinding when opened. No Damage or Accidents have occurred to the Vehicle for this Function to have a Error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427708August 4, 2021
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
XT5 bumper-to-bumper warranty expired on 6-1-21. Both key fobs suddenly quit working on 7-17-21. Took to dealer 7-21-21. Cost me $300. Got it back on 7-26-21. Drove vehicle for the first time after getting it back on 7-28-21. Key fob quit working again briefly then started after I kept trying for a few minutes. After driving for 5 miles, the car completely died on very busy road - no steering, no dash lights, break lights - then the car suddenly braked really hard and i almost got rear-ended. 4-way flashers wouldn't work so I had no way to warn other drivers coming up behind me. I also was a sitting duck as I couldn't exit the vehicle since the doors wouldn't unlock and windows wouldn't go down. The temperature was in the 80s and I quickly began to overheat. I tried to signal other drivers who were beeping their horns and swerving around me until several pulled over to help. After approx. 10-15 minutes, as I was calling 911, the doors unlocked and I got the 4-ways to come on though they were working erratically. I called the dealership and they came and picked up the car. They've had it for a week and don't know what's wrong with it. This is a potentially deadly safety issue; I could have died or caused someone else to be injured or die due to the car suddenly losing ALL power while driving in heavy traffic with no warning, then braking hard and very unexpectedly, along with the inability to warn other drivers due to the inoperable 4-ways I also could have succumbed to hyperthermia as there was no way to escape from an extremely hot car. It appears that after doing some basic research, that this is not an isolated problem with the 2013-2017 XT5s. There are numerous reports of incidents similar or identical to mine found on various Cadillac owners online forums. Additionally, a common complaint is that this problem has not yet been solved yet by General Motors and their dealerships are at a loss to resolve this issue (they haven't been able to fix mine yet!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418826May 27, 2021
WHEELS
Wheel Bearings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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