Cadillac Escalade Complaints (2004)

81 consumer complaints on file.

#10855173April 12, 2016
ELECTRICAL SYSTEM, ENGINE
I WAS THE OWNER OF A 2014 CADILLAC ESCALADE. ON AUGUST 26, 2015, WHILE DRIVING I PLUGGED IN MY CELL PHONE CHARGER INTO THE CIGARETTE LIGHTER. SPARKS AND SMOKE STARTED COMING FROM UNDERNEATH THE DASHBOARD. I PULLED OVER TO A SIDE STREET. NO SOONER THAN I WAS ABLE TO GET OUT, THE ENTIRE CABIN OF THE VEHICLE, THE DOORS,SEATS, CONSOLE BURST INTO FLAMES. THE ENGINE WAS ON FIRE AS WELL. THIS WAS A DEVASTATING INCIDENT TO ENDURE. I AM LUCKY TO BE ALIVE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10747573August 10, 2015
SERVICE BRAKES
THE BRAKE "LINES FROM THE PROPORTIONING VALVE TO MODULATOR, LINES FROM MASTER CYL TO PROPORTIONING VALVE" HAD TO BE REPLACED. THE QUOTED DESCRIPTION IS FROM THE DEALERS SERVICE INVOICE. ONE OR MORE OF THESE LINES CORRODED THRU AND FAILED WHILE I WAS (LUCKILY) IN MY DRIVEWAY. I HAD FILED A COMPLAINT IN 2012 REGARDING CORROSION FAILURE RELATED TO THE REAR BRAKE LINES AND IN 2013 FOR CORROSION FAILURE RELATED TO THE FRONT BRAKE LINES. ODI NUMBERS ARE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703935April 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE KEY REMAINED IN THE START POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681142February 4, 2015
AIR BAGS
I HAVE A SERIOUS SAFETY CONCERN FOR OLDER MODEL CADILLAC ESCALADE'S AIR BAGS. I OWN A 2004 CADILLAC ESCALADE THAT HAS BEEN WELL MAINTAINED. THE AIRBAGS WERE DEPLOYED AT FULL SPEED WITHOUT CAUSE WHILE I WAS PARKED, IDLING. IF I WAS DRIVING, I COULD HAVE BEEN KILLED OR CAUSED OTHER INNOCENT PEOPLE TO BE KILLED OR INJURED. THIS DEFECT HAS ME WONDERING IF THIS WILL BE A SAFETY ISSUE FOR OTHERS WITH THIS VEHICLE. GM IS CURRENTLY COMMITTED TO ONLY INSPECT THE VEHICLE AT THIS TIME. MY EXPECTATION IS THAT THEY DEFINE ROOT CAUSE AND REPAIR THE VEHICLE TO A SAFE RELIABLE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10671020January 8, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
VEHICLE IS NO LONGER PROVIDING SPEED READOUT WHILE VEHICLE IS IN MOTION OR GAUGE IS INOPERATIVE AT RANDOM. MY VEHICLE IS 11 YEARS OLD BUT HAS LESS THAN 20,000 ORIGINAL MILES (MOST ARE HIGHWAY). 19,800 TO BE EXACT. DEALER INDICATES GM WILL NOT AUTHORIZE A FIX AT NO COST UNDER THEIR SPECIAL COVERAGE ADJUSTMENT #07187C. THIS VEHICLE HAS BEEN WELL MAINTAINED AND I FAIL TO SEE HOW HAVING SIMPLE TIME PASSAGE ON A LOW MILEAGE VEHICLE IS CAUSE FOR NOT BACKING THE PRODUCT. LOOKS LIKE THEY KNOW THEY HAVE A PROBLEM AND JUST DON'T WANT TO PAY TO RESOLVE THE ISSUE. THEY ARE USING TIME PASSAGE AS A WAY TO SIDE STEP CORRECTING THE ISSUE ON A PART THAT THEY KNOW TO BE DEFECTIVE. A PART THEY KNOW FAILS. A PART THAT PROVIDES THE OPERATOR WITH FEEDBACK SO SAFE OPERATION AND CONTROL OF THE VEHICLE CAN BE MAINTAINED. I DO NOT KNOW THE SPEED OF THE VEHICLE WHEN I FIRST NOTICED THE ISSUE, HOWEVER I WAS ON A HIGHWAY IN SNOWY CONDITIONS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667123December 18, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637685September 19, 2014
SERVICE BRAKES
ON 8/13/2014 WHILE APPROACHING A RED LIGHT ON US ROUTE 22 IN MONROEVILLE, PA.; AT ABOUT 30 MPH, MY PEDAL WENT TO THE FLOOR. I IMMEDIATELY SHIFTED TO LOW GEAR AND APPLIED THE EMERGENCY BRAKE. I WAS VERY LUCKY TO NOT HIT THE VEHICLE IN FRONT OF ME, ABOUT 2 FEET TO SPARE. PULLED OFF ROAD, OPENED HOOD, MASTER CYLINDER LOW, PUDDLE UNDER DRIVER'S SEAT. AS I WAS ONLY 1/4 MILE FROM MY FAVORITE MECHANIC AND WAS ON A LEVEL ROAD, I PUT THE 4 WAY FLASHERS ON, LOW GEAR, AND PROCEEDED AT 5 MPH TO THE SERVICE CENTER. ONLY BRAKES I HAD WAS EMERGENCY, NOTHING AT ALL FROM PEDAL ?????? WHAT USE IS A DUAL MASTER WHEN THE LINE TO THE ABS BURSTS. THIS VEHICLE HAS 45K MILES ON THE ODOMETER, IT MAY BE 10 YEARS OLD; BUT THIS SHOULD NEVER HAPPEN ON A VEHICLE IN THIS CONDITION, LOOKS NEW, DRIVES NEW. REPAIR TO GET BACK ON THE ROAD WAS $274.01 BUT; MECHANIC INFORMED ME THAT ALL MY LINES WERE BAD AND SHOULD BE REPLACED. I JUST HAD ALL THE BRAKE LINES / FLEX HOSES / AND GEE EVEN THE GAS LINE WERE RUSTING THRU REPLACED AT A COST OF $1323.32. SO I'VE SPENT $1500.00 ON BRAKE / FUEL LINE REPLACEMENT. I AS WELL AS MANY OF MY FRIENDS WERE SHOCKED AT THIS FAILURE, ESPECIALLY WHEN WE DRIVE 50 60 YEAR OLD TRIUMPH SPORTS CARS WITH ORIGINAL BRAKE LINES. NEVER HAVE I EXPERIENCED THIS TYPE OF FAILURE. IF I WOULD HAVE BEEN TRAVELING ON A FREEWAY AT 65 OR 70 AND NEEDED TO STOP I'D PROBABLY BE DEAD, AS WELL AS WHOEVER I MAY HAVE HIT IN FRONT OF ME. THIS IS A TERRIBLE PROBLEM AND I HAVE SEEN LOTS OF FOLKS WITH GM TRUCKS COMPLAINING OF THIS MALADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615122July 21, 2014
SERVICE BRAKES
DRIVERS SIDE BRAKE LINE RUPTURED AND LEAKING FLUID. BRAKE LINES ON BOTH SIDES OF VEHICLE RUSTED. NO BRAKE PEDAL PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609358July 9, 2014
SERVICE BRAKES
I WAS DRIVING APPROXIMATELY 35 MPH AND A CAR CUT ME OFF AND I HAD TO STOP SHORT. MY TRUCK'S BRAKES DIDN'T RESPOND BUT AFTER PUMPING THEM I WAS ABLE TO JUST STOP BEFORE HITTING THE CAR THAT CUT ME OFF AND STOPPED. NOTICED BRAKES DIDN'T FEEL RIGHT AFTERWARDS BUT DROVE CAREFULLY. PARKED AND WHEN I CAME BACK TO THE TRUCK A FEW HOURS LATER ALL THE BRAKE FLUID WAS ON THE GROUND AS MY BRAKE LINE RUPTURED AND WHEN I TURNED ON THE TRUCK I HAD NO BRAKE PRESSURE. HAD THE TRUCK TOWED TO THE LOCAL CADILLAC SERVICE CENTER AND WAS TOLD THE BRAKE LINES WERE CORRODED/RUSTED AND NEED TO BE REPLACED. I HAVE HAD MY TRUCK SERVICED BY CADILLAC SINCE I BOUGHT IT NEW AND JUST SPENT OVER $3,000 IN MAY OF 2013 TO HAVE THE TRUCK SERVICED INCLUDING HAVING THE BRAKES REPLACED INCLUDING THE ROTORS. NO MENTION THAT MY BRAKE LINES WERE COMPROMISED AND COULD FAIL. AS I READ IN THE NY TIMES YESTERDAY THAT OTHER GM VEHICLES HAVE EXPERIENCED THE SAME ISSUE I WANTED TO SHARE MY EXPERIENCE AND I AM VERY FORTUNATE THAT NO ONE WAS INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605839June 25, 2014
STEERING
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING, THE ABS LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AS THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DIAGNOSED THE WHEEL ASSEMBLY AND BARRING NEED TO BE REPLACED. NO REPAIRS HAD BEEN MADE TO THE VEHICLE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 150,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577834April 7, 2014
SERVICE BRAKES
I OWN A 2004 CADILLAC ESCALADE. WHILE DRIVING 35 MPH, I ATTEMPTED TO ENGAGE THE BRAKES BUT THE BRAKE PEDAL ABNORMALLY SANK INTO THE FLOORBOARD. THE BRAKE WARNING LAMP ILLUMINATED AND I HAD TO ENGAGE THE EMERGENCY BRAKE, AND MANUAL BREAKING IN ORDER TO STOP THE VEHICLE. AFTER A MECHANIC INSPECTED THE VEHICLE HE NOTICED THAT BRAKE FLUID WAS LEAKING FROM UNDER THE ENGINE COMPARTMENT (FRONT DRIVER-SIDE). THE VEHICLE WAS TAKEN TO THE SHOP. THE TECHNICIAN DIAGNOSED THAT DUE TO CORROSION, THE BRAKE LINE WAS FRACTURE AND NEEDED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 187,500. I HAVE NEVER OWNED A CAR WHERE THE BREAK LINES ACTUALLY RUSTED OUT ??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566351February 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, HE ATTEMPTED TO ENGAGE THE BRAKES BUT THE BRAKE PEDAL ABNORMALLY SANK INTO THE FLOORBOARD. THE CONTACT MENTIONED THAT THE BRAKE WARNING LAMP ILLUMINATED AND HE HAD TO ENGAGE THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE. ALSO, THE CONTACT MENTIONED THAT AFTER INSPECTING THE VEHICLE HE NOTICED THAT BRAKE FLUID WAS LEAKING FROM UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT DUE TO CORROSION, THE BRAKE LINE WAS FRACTURE AND ALL OF THE BRAKE LINES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 49,315.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559095January 8, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT, EQUIPMENT:ELECTRICAL
I HAVE A 2004 ESCALADE EXT AND APPROX. 1 YEAR AGO THE SPEEDOMETER STOPPED WORKING. I CONTACTED CADILLAC AND WAS TOLD IT WAS MY PROBLEM AS THE WARRANTY WAS UP. I JUST READ IN A CAR MAGAZINE THAT MY YEAR OF ESCALADE IS LISTED AS A BAD VEHICLE TO PURCHASE DUE TO SPEEDOMETER BREAKDOWNS. CADILLAC WANTS OVER $500 TO REPAIR THIS AND IT HAS BEEN AN ISSUE THEY HAVE KNOWN ABOUT FOR SEVERAL YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554721December 3, 2013
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND CAUSED THE CONTACT TO CRASH INTO A GUARD RAIL. THE CONTACT ALSO MENTIONED THAT THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 108,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10547192October 8, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT WAS DRIVING 35 MPH AND APPLIED THE BRAKES HOWEVER, THE PEDAL ABNORMALLY TRAVELED TO THE FLOORBOARD. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF THE ROADWAY AND PARK. THE VEHICLE WAS LATER TOWED TO A LOCAL DEALER WHERE THE CONTACT WAS INFORMED THAT THE BRAKE LINES WERE CORRODED BEHIND THE ABS CLAMPS, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 12/04/13*LJ UPDATED 12/9/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543222September 12, 2013
SERVICE BRAKES, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT STATED THE BRAKE PEDAL WAS STUCK TO THE FLOOR BOARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT NOTICED THE BRAKE FLUID ON THE GROUND. THE VEHICLE WAS TOWED TO THE CONTACT'S MECHANIC FOR INSPECTION, WHICH LOCATED THE BRAKE LINES SEVERELY CORRODED AND FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 105,000. UPDATED 12/118/13*CN ALSO, THE FUEL LINES RUSTED OUT, ON TOP OF THE FUEL TANK. UPDATED 12.24.13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533994August 7, 2013
SERVICE BRAKES
THE DRIVER SIDE FRONT BRAKE LINE CORRODED THRU. THIS IS A LITTLE OVER A YEAR SINCE THE REAR BRAKE LINE CORRODED THRU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531618July 24, 2013
SERVICE BRAKES
I WAS TRAVELING AT A LOW RATE OF SPEED IN A RESIDENTIAL AREA AND MY FOOT WENT TO THE FLOOR AS I APPLIED THE BRAKES. I KEPT PUMPING THEM AND DOWNSHIFTED TO COME TO A STOP. UPON INSPECTION, NOTICED BRAKE FLUID COMING FROM PASSENGER REAR (ABOVE EXHAUST PIPE). SEEMS THAT LINE IS CORRODED. I'VE NEVER HAD SOMETHING LIKE THIS HAPPEN BEFORE. I TAKE CARE OF MY VEHICLES AND FOR THE PRICE I PAID, THIS IS UNCALLED FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505456April 2, 2013
ENGINE, FUEL/PROPULSION SYSTEM
I DISCOVERED BROKEN/MISSING EXHAUST MANIFOLD BOLTS AT 107K MILES ALTHOUGH I SUSPECT THEY HAVE BEEN MISSING FOR QUITE SOME TIME. I WAS MADE AWARE OF THE PROBLEM BY OTHER CADILLAC, CHEVY, AND GMC OWNERS WITH THE 6.0L ENGINE. UPON HEARING ABOUT THIS ISSUE I INSPECTED MY VEHICLE TO FIND THAT I HAVE MISSING/BROKEN EXHAUST MANIFOLD BOLTS TOO. THIS IS A MAJOR SAFETY CONCERN AS WELL AS EMISSIONS. MANY OWNERS OF THESE VEHICLES WITH THIS ENGINE HAVE HAD MULTIPLE MISSING OR BROKEN MANIFOLD BOLTS, MANY AT MILEAGES OF LESS THAN 50K. EXHAUST TEMPERATURES AT THE EXHAUST MANIFOLD AVERAGE 1200 DEGREES FAHRENHEIT. GASOLINE HAS AN IGNITION TEMPERATURE OF ABOUT 500 DEGREES FAHRENHEIT. WHEN EXHAUST MANIFOLD BOLTS BREAK OR BECOME MISSING THE SEAL IS COMPROMISED BETWEEN THE EXHAUST MANIFOLD AND THE EXHAUST PORT ON THE ENGINE CYLINDER HEAD ALLOWING THESE EXTREMELY HOT EXHAUST GASES TO COME INTO CONTACT WITH MULTIPLE COMPONENTS IN THE ENGINE COMPARTMENT RATHER THAN THROUGH THE EXHAUST SYSTEM AND SAFELY OUT THE TAILPIPE, WHICH IS ROUTED SAFELY AWAY FROM FLAMMABLE COMPONENTS OR COMPONENTS THAT COULD COMPROMISE VEHICLE HANDLING OR BRAKING IF EXPOSED TO THESE TEMPERATURES FROM NORMAL OPERATION. HEAT SHIELDS AS PART OF THE EXHAUST SYSTEM ARE INSTALLED TO SAFELY SHIELD ANY OF THESE COMPONENTS FROM THE EXHAUST SYSTEM TEMPERATURES AS LONG AS THE EXHAUST SYSTEM IS IN GOOD WORKING CONDITION. IN ADDITION THERE ARE OTHER FLUIDS SUCH AS TRANSMISSION FLUID, POWER STEERING FLUID, ENGINE OIL, THAT WILL ALSO BURN IF EXPOSED TO THESE NORMAL EXHAUST MANIFOLD TEMPERATURES. ALL OF THESE FLUIDS, INCLUDING FUEL LINES, FLOW THROUGH LINES IN AND AROUND THESE MANIFOLDS ROUTED THROUGHOUT THE ENGINE COMPARTMENT. SHOULD THE ENTIRE EXHAUST MANIFOLD BECOME LOOSE BECAUSE OF THE INSUFFICIENT MOUNTING HARDWARE THE RISK OF FIRE BECOME EXPONENTIALLY HIGHER. THERE ARE OTHER CONCERNS SUCH AS CARBON MONOXIDE AND EXCESS POLLUTI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501189March 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE REAR SHOCKS SNAPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR SUSPENSION SYSTEM NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 127,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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