Cadillac ATS Complaints (2017)

34 consumer complaints on file.

#11252803September 2, 2019
POWER TRAIN
AT MAJOR INTERSECTION WAS AT A STOP RED LIGHT. BEGAN ACCELERATING VEHICLE STALLED AND THE LIGHT ENGINE TURNED ON, TRANSMISSION STUCK AT FIRST GEAR AND WOULD NOT ACCELERATE ABOVE 20MPH. THIS HAPPENED AS I TRIED PASSING A VEHICLE IN FRONT TO LATER MAKE A TURN. THE CAR HAS HAD THIS ISSUE SEVERAL TIMES. REPORTED TO CADILLAC THEY ASKED THAT I REPORT AS A LEMON MEANWHILE THIS IS A LEASE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242834August 9, 2019
POWER TRAIN
TRANSMISSION SHUDDERS ON LIGHT ACCELERATION (WORST AT AROUND 50 MPH) GENERAL ACCELERATION FEELS SIMILAR TO AN ENGINE MISFIRE WITH INTERMITTENT DROPS IN POWER. SOME TIMES TRANSMISSION CAN SHIFT HARD AND HAVE A BANG, JARRING FEELING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231340July 12, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME. AN APPOINTMENT WAS SCHEDULED WITH DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020). THE DEALER INDICATED THAT THE PART WAS ORDERED AND AVAILABLE; HOWEVER, ANOTHER UNKNOWN DEALER STATED OTHERWISE. THE CONTACT WAS THEN INFORMED BY DUTTON MOTOR COMPANY THAT THE PART HAD TO BE ORDERED AND IT COULD BE AN ADDITIONAL TWO WEEKS BEFORE IT ARRIVED. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230505July 9, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS AND GAUGES FLICKERED OFF AND ON. WHITES CHEVROLET BUICK GMC CADILLAC (173 OLD FARM RD, ROANOKE RAPIDS, NC 27870, (252) 507-0374) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE DEALER WAS CONTACTED MORE THAN ONCE, BUT COULD NOT SCHEDULE A TIME FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221259June 19, 2019
SEAT BELTS, UNKNOWN OR OTHER
SEAT BELT ON DRIVERS SIDE DOES NOT SOUND ANY TYPE OF WARNING THAT SEAT BELT IS NOT ON UNTIL I AM SOMETIMES 5 MILES OR 2 MILES OR JUST 3 BLOCKS AWAY BEFORE ANY SOUND COMES ON TO LET ME KNOW I DO NOT HAVE SEAT BELT ON. ITS A EXTREMELY LIGHT SOUND WHEREAS THE PASSENGER SIDE STARTS MAKING LOUD BEEPING SOUND IF NO SEAT BELT IS PUT ON BEFORE I EVEN GET OUT OF THE DRIVEWAY. THE DRIVERS SIDE DOES SHOW AT SOME POINT ON INSTRUMENT PANEL THE SMALL RED SEAT BELT WARNING. MY OTHER CARS IMMEDIATELY MAKE NOISE BEFORE YOU CAN EVEN BACK OUT OF THE DRIVEWAY IF NO SEAT BELT IS DETECTED UNFASTENED. THE GAS TANK GAGE NEVER SENDS ANY WARNING SIGNALS THAT THE GAS IF PAST THE EMPTY MARK AS I DISCOVERED WHEN ON A 3 MILE BRIDGE AND DISCOVERED THAT MY GAS TANK WAS COMPLETELY ON EMPTY WHEN I LOOKED AT INSTRUMENT PANEL. IT GAVE ME NO WARNING AT ALL OF THIS PROBLEM. I WAS LUCKY TO BE WITHIN A MILE OF A GAS STATION AS I WAS GOING OFF THE BRIDGE TO ADD GAS. I TOOK CAR TO CADILLAC DEALER WHERE IT WAS PURCHASED AND THEY FOUND NO PROBLEMS BUT I HAVE HAD MANY ISSUES WHEN CAR WAS PURCHASED THAT THEY DID NOT WANT TO FIX SUCH AS TIRE PROBLEMS GOING FLAT OVER AND OVER. THEY FINALLY REPLACED ONE OF THE WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220920June 18, 2019
STEERING
MY POWER STEERING STOPS WORKING SEVERAL TIMES A DAY AT LEAST 4-5 DAYS A WEEK. THIS IS VERY DANGEROUS, AS I CAN NOT TURN THE VEHICLE WITHOUT USING ALL OF MY UPPER BODY STRENGTH. THIS HAS HAPPENED TO ME SEVERAL TIMES WHILE DRIVING 70 MPH DOWN THE HIGHWAY AND IN DOWNTOWN CHICAGO TRAFFIC. I FEAR FOR MY SAFETY AND CADILLAC WILL NOT DO ANYTHING TO FIX THIS. I HAVE CONTACT MY CADILLAC DEALER AND CADILLAC DIRECTLY. I WOULD LIKE MY VEHICLE PURCHASED BACK FROM ME. I CAN NOT CONTINUE TO DRIVE THIS VEHICLE AND FEEL SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207493May 14, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE REMEDY AND REPAIR PART WITHIN A REASONABLE TIME FRAME AS THE STEERING WHEEL HAD BEGAN SEIZING CAUSING THE RISK OF A POTENTIAL CRASH FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE DEALER(S) ED MORSE CADILLAC DELRAY BEACH2300 S FEDERAL HWY, DELRAY BEACH, FL 33483, (877) 606-6291 AND ED MORSE CADILLAC DELRAY BEACH, 2300 S FEDERAL HWY, DELRAY BEACH, FL 33483, 1-(877) 606-6291 WAS UNABLE TO DETERMINE WHEN THEY MAY BE ABLE TO SCHEDULE THE RECALL REPAIR APPOINTMENT. NO LOANER VEHICLE OPTION WAS PROVIDED AND THE VEHICLE WAS NOT REPAIRED YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE RECALL REPAIR PARTS CONCERN TO DETERMINE THE GUIDELINES TO SERVICE THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205379May 2, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF LAS VEGAS (LOCATED AT 5185 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 900-0132) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT HE WOULD RECEIVE ANOTHER NOTICE WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195638April 11, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CADILLAC OF BELLEVUE (600 116TH AVE NE, BELLEVUE, WA 98004, (866) 971-3359) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192031March 27, 2019
STEERING
ON 3/17/2019 I RECEIVED NOTIFICATION STATING A RECALL FOR LOSS OF POWER STEERING. I CONTACTED THE DEALERSHIP, AND THEY CONCLUDED THAT THERE WAS NO REMEDY AVAILABLE. I CONTACTED GM AND WAS TOLD THERE WAS NO REMEDY AVAILABLE AT THIS TIME, AND THAT THIS WAS NOT A SAFETY ISSUE. I AM CONCERNED THOUGH AS THE DOCUMENTATION I HAVE PROVIDED STATES THE FOLLOWING: "A LOSS OF POWER STEERING WHILE DRIVING SLOW SPEEDS OR AROUND CURVES CAN EASILY CAUSE A CRASH".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184674March 6, 2019
STEERING
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION CADILLAC PORT RICHEY (9921 US-19, PORT RICHEY, FL 34668, (727) 264-0817) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184166March 4, 2019
STEERING
I HAVE A 2017 CADILLAC ATS AND THE PROBLEM WITH THE POWER STEERING HAS STILL NOT BEEN RESOLVED THIS IS A CRITICAL ISSUE WITH DRIVING AS A 69 YEAR OLD I NOW HAVE BECOME HESITANT TO DRIVE THE CAR NOT ONLY FOR MY SAFETY BUT OTHERS IF THE STEERING FAILS AND I CAUSE AN ACCIDENT I BELIEVE GM NEEDS TO BUY THE CAR BACK BEFORE SOMEBODY IS KILLED OR INJURED A RECALL ON A 2017 SHOULD NOT HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089664April 23, 2018
UNKNOWN OR OTHER, ENGINE
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (LES STANFORD CHEVROLET, 21711 MICHIGAN AVE, DEARBORN, MI 48124). THE DEALER DIAGNOSED THE VEHICLE, BUT THE CONTACT WAS UNAWARE OF THE RESULTS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064482January 23, 2018
SERVICE BRAKES
UPON BRAKING CAR SHAKES AND MAKES A LOUD NOISE BUT EVENTUALY STOPS. ABOUT 8 DAYS LATER WHILE PARKING THE BRAKES FAILED TO OPERATE RESULTING IN A COLLISION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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