Buick Rendezvous Complaints (2002)

486 consumer complaints on file.

#10148810January 27, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DASH INSTRUMENTS AND REMOTE ACCESS CLICKER FAILED. WE HAD NO SPEEDOMETER OR ANY OTHER ENGINE INDICATORS AND COULD ONLY GAIN ACCESS WITH KEY IN DOOR LOCK. AFTER ONE WEEK DELAY WAITING FOR A NEW CLUSTER IT WAS REPLACED. TWO WEEKS LATER, SAME PROBLEM AND DEALER AGAIN REPLACED THE INSTRUMENT CLUSTER. UPON PICKING CAR UP FROM THE DEALER IT WAS DRIVEN HOME AND PARKED IN FRONT OF GARAGE. NEXT DAY SAME PROBLEM AGAIN BUT, WHEN DOOR WAS UNLOCKED WITH THE KEY, SMOKE WAS OBSERVED INSIDE. AS SOON AS 911 CALL WAS MADE, CAR BURST INTO FLAMES AND BLEW OUT WINDOWS, AND SUNROOF 10 FEET INTO THE AIR. BY THE TIME THE FIRE DEPARTMENT ARRIVED (LOCATED ONLY 1/4 MILE AWAY) CAR WAS FULLY ENGULFED IN FLAMES AND SUBSEQUENTLY TOTALLY DESTROYED. IF IT HAD NOT BURNED, WE'D HAVE RETURNED IT TO THE DEALER FOR THE THIRD INSTRUMENT CLUSTER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10148219January 20, 2006
SUSPENSION:FRONT:HUB
DT*: THE CONSUMER STATED A WHINING NOISE WAS HEARD WHEN DRIVING AROUND 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE LOCAL MECHANIC DISCOVERED THE FRONT HUB BEARINGS WERE WORN AND RECOMMENDED REPLACING THE HUB BEARINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147425January 11, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
DT*: THE CONTACT STATED AFTER DRIVING FOR 10 MINUTES THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE DEALERSHIP DETERMINED AIR WAS GETTING INTO THE RADIATOR COOLANT AND THE HEAD GASKETS NEED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146736January 3, 2006
STEERING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AT A SLOW TURNING SPEED THE BRAKES GIVE OUT AND YOU HAVE TO RE-PUMP THE BRAKES FOR THE BRAKES TO WORK AGAIN . ALSO WHEN YOU MAKE A TURN IT SOUNDS LIKE SOMTHING IS STRAINING ( SOUNDS LIKE A BUNCH OF DYING COWS ARE UNDER THE HOOD OF THE CAR ) HAD THE CAR IN TWICE AND WAS TOLD I AM TURNING THE CAR TO HARD AND THERE IS NOTHING WRONG WITH THE BRAKES ! I HAVE ALMOST HAD TWO ACCIDENTS BECAUSE OF THE BRAKES AND THE MOANING UNDER THE HOOD OF THE CAR IS GETTING WORSE .THIS HAS BEEN GOING ON SINCE THEY END OF APRIL 2005. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146573December 30, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT STATED TRANSMISSION FAILED. WHILE STOPPING AT A RED LIGHT SHE DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE WOULD NOT GO FORWARD OR IN REVERSE. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE VEHICLE WAS EXAMINED AND THE TRANSMISSION WAS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145516December 17, 2005
PARKING BRAKE
PARKING BRAKE ADJUSTERS FROZE, ALLOWING PARKING BRAKE TO BECOME NON-FUNCTIONAL. VEHICLE FAILED STATE SAFETY INSPECTION AS A RESULT OF THIS DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145229December 14, 2005
ELECTRICAL SYSTEM:IGNITION
DT: THE CONTACT STATED WHILE DRIVING THERE WAS FLICKERING AND CLICKING COMING FROM THE DASHBOARD. ALL OF THE LIGHTS WENT OUT AND THE VEHICLE BEGAN TO IDLE. ALTHOUGH THE VEHICLE WENT INTO GEAR, IT WOULD NOT MOVE WHEN THE CONTACT TOOK FOOT OFF THE BRAKES. THE VEHICLE WAS TOWED TO A MECHANIC , WHO REPLACED THE ELECTRONIC CONTROL MODULE (ECM). THE VEHICLE WAS THEN TOWED TO THE DEALERSHIP TO HAVE THE COMPUTER REPROGRAMMED. PRIOR TO THIS INCIDENT, THERE WERE OTHER COMPONENTS REPLACED ON THE VEHICLE WHICH THE DEALERSHIP STATED WERE RELATED TO THE AFOREMENTIONED FAILURE. ALSO, THE DEALERSHIP STATED THAT THERE MAY BE OTHER PROBLEMS WITH THE VEHICLE. HOWEVER, THE ECM NEEDED TO BE REPLACED BEFORE THEY COULD BE DIAGNOSED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144847December 9, 2005
ENGINE AND ENGINE COOLING
MY BUICK RENDEZVOUS WITH 65,000 MILES HAD IT'S THIRD MAJOR REPAIR IN 4 MONTHS. THIS TIME THE INTAKE MANIFOLD GASKET WAS LEAKING AND NEEDED TO BE REPLACED. I WAS TOLD BY THE SERVICE TECHNICIAN THAT THIS WAS A COMMON PROBLEM ON THIS VEHICLE AND SHOULD NOT HAVE HAPPENED. GM CUSTOMER SERVICE HAS REFUSED TO TAKE RESPONSIBILITY FOR ANY OF THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144504December 5, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT: THE CONTACT STATED THE DEALERSHIP DIAGNOSED THAT THE INTAKE GASKET WAS LEAKING COOLANT. THERE HAVE BEEN NO REPAIRS MADE TO THE VEHICLE DUE TO EXCESSIVE COST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142372November 10, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT: THE CONTACT STATED THE DRIVER'S SIDE WINDOW WOULD NOT ROLL UP. SHE TOOK THE VEHICLE TO A DEALER, AND THEY REPAIRED THE WINDOW. THE SAME PROBLEM HAPPENED ON THE REAR PASSENGER WINDOW. THERE HAVE BEEN NO REPAIRS DONE ON THE REAR WINDOW DUE TO THE EXPENSE. *AK UPDATED 12/07/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142261November 9, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
OUR 2002 BUICK RENDEZVOUS BEGAN ACTING UP SHORTLY AFTER PURCHASE. ONCE WHEN IT HAPPENED, WE CALLED THE BUICK HOTLINE NUMBER ON THE WINDOW STICKER & THE ONSTAR PEOPLE. BUICK GUY SAID SORRY NOT UNDER WARRANTY & A CERTIFIED CENTER WOULD HAVE TO LOOK AT THE PROBLEM AS IT WAS HAPPENING. ONSTAR COULDN'T OFFER ANY ADVICE. WHEN THE VEHICLE WAS TAKEN TO BUICK FOR A RECALL/LATCH REPAIR, WE ASKED ABOUT THIS PROBLEM & WERE TOLD UNLESS THEY SAW THE PROBLEM RIGHT THEN THEY COULDN'T HELP. OBVIOUSLY, I WAS DRIVING THE CAR & IT WAS STARTING AND RUNNING LIKE IT SHOULD. THE PROBLEM: PULLED INTO A NON-BUICK GARAGE TO GET VEHICLE INSPECTED. WHEN MECHANIC WAS DONE HE PULLED THE CAR OUT OF THE BAY & PARKED IT TURNING OFF ENGINE. I GOT IN TO LEAVE & ENGINE CRANKED BUT WOULDN'T START. THIS HAPPENED BEFORE IN OUR DRIVEWAY BUT WE THOUGHT IT WAS A FLUKE. THE MECHANICS COULDN'T FIGURE IT OUT SO WE LEFT IT THERE FOR THEM TO WORK ON. WHEN STAFF WENT TO START THE CAR AN HOUR LATER IT RAN JUST FINE. ANOTHER TIME, MY FINGER SLIPPED WHILE TURNING THE IGNITION KEY SO I WENT TO TURN IT A SECOND TIME. THE CAR WOULD NOT START, OR IF IT DID IT WOULD STOP, AS IF CHOKING OUT & NOT GETTING GAS TO THE ENGINE. I TRIED SEVERAL TIMES THEN GAVE IT 30 MINUTES TO SIT & IT THEN STARTED. ANOTHER TIME WE PULLED UP TO A GAS PUMP, GOT GAS, GOT BACK IN, & THE SAME PROBLEM...HAD TO LET VEHICLE SIT WHERE IT WAS FOR 20 MINUTES WITHOUT CRANKING THE IGNITION THEN IT STARTED FINE. AGAIN: ON A WEEKEND WHILE SHOPPING, PULLED INTO A PARKING SPACE & CUT OFF THE ENGINE; REALIZED NEEDED TO GO TO THE BANK FIRST & WHEN ATTEMPTED TO RESTART THE CAR, IT KEPT SHUTTING OFF. NOW, FINALLY, I AM VERY LUCKY IF THIS CAR WILL START AT ALL. TOOK IT TO MY FRIENDLY GARAGE, THINKING IT NEEDED A NEW STARTER, & THEY CANNOT FIND THE PROBLEM. AM NOW ON MY WAY TO A LOCAL BUICK SERVICE CENTER, WHICH WILL NO DOUBT COST ME AN ARM & A LEG FOR SOMETHING IT SEEMS LIKE HAS BEEN PROBLEMATIC WITH THIS VEHICLE SINCE PURCHASE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141652November 3, 2005
AIR BAGS, SEAT BELTS:FRONT
FOLLOWING A HEAD-ON COLLISION AT APPROXIMATELY 20 MPH, THE FRONTAL AIRBAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT TIGHTEN INSTANTLY WHICH CAUSED SEVERE INJURY TO BOTH DRIVER (BROKEN SHOULDER) AND PASSENGER (INTERNAL CHEST INJURY). *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10140082October 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
INCIDENTS. MY 2002 BUICK RENDEZVOUS HAS HAD 3 TRANSMISSION PROBLEMS, THE LAST ONE THE TRANSMISSION EXPLODED. PER SERVICE TECH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139987October 17, 2005
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
WHILE DRIVING AT 60 MPH, WITH NO WARNING CAR STALLED, TOWED TO THE DEALER WHO REPLACED FAULTY THEFT DETERRENT UNIT AND SAID IT WAS FIXED. CAR THEN STALLED AGAIN WHILE DRIVING, TOWED TO DEALER, WHO SAID THEIR WAS A INTERNAL FAULT IN THE FUEL PUMP HARNESS AND CAR IS FIXED. CAR STALLED AGAIN AT 55 MPH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139651October 14, 2005
SUSPENSION:FRONT:WHEEL BEARING, FUEL SYSTEM, GASOLINE
BOUGHT A USED 2002 RENDEZVOUS IN DECEMBER OF LAST YEAR. FIRST MONTH OF OWNERSHIP, OIL LIGHT ON. TOOK TO PENNZOIL. OIL CHANGED. TWO WEEKS LATER, LOW OIL LIGHT ON. TOOK BACK. LOW ON OIL. TOOK TO GARAGE, SAYS IT'S LEAKING FROM AROUND THE TRASNSFER CASE (THEY THINK) AND CAN'T FIX IT. NOW BIG PROBLEM: TRAVELING TO AN APPOINTMENT. HAD JUST FILLED GAS TANK ABOUT 30 MILES BEFORE, LOW FUEL LIGHT CAME ON. FUEL GAUGE WENT TO EMPTY. STARTED SURGING AND IDLING SO FAST IT COULD DRIVE ITSELF. JUST QUIT AT 60 MILES AN HOUR IN THE MIDDLE OF THE ROAD. CAUSED A SLIGHT FENDER BENDER, BUT NO ONE WAS HURT. EVERYONE AGREED IT WAS OK NOT TO CALL THE POLICE FOR A REPORT. (MISTAKE) CALLED ONSTAR. THEY SAID SOMETHING ABOUT A RELAY GETTING TOO HOT, PROBABLY CAUSING PART OF THE PROBLEM, BUT NOT ALL OF IT. HAD IT CHECKED OUT BY A MECHANIC FRIEND. RELATED HE HAD NO IDEA WHAT IS CAUSING THE PROBLEM. HUSBAND TOOK IT OUT A FEW DAYS LATER TO SEE IF IT WAS ACTING ANY BETTER, DROVE JUST FINE AND THEN DID THE SAME THING. QUIT IN THE MIDDLE OF THE ROAD. WILL HAVE TO TAKE IT TO THE DEALERSHIP, BUT HAVE NO MONEY. STRETCHED OUR BUDGET TO BUY RELIABLE TRANSPORTATION FOR OUR FAMILY. WAS TOLD BUICK WAS A RELIABLE AUTOMOBILE. HAS TURNED OUT TO BE THE WORST WE'VE EVER OWNED. ALSO, HAVE HAD TO HAVE THE WHEEL BEARINGS CHANGED TWICE, AND WE'VE ONLY HAD IT SINCE DECEMBER. MECHANIC SAYS IT'S A CHRONIC PROBLEM WITH RENDEZVOUS. THE ONES WE GOT TO REPLACE THE BAD ONES WERE EVEN BAD. HAVE NO IDEA WHERE TO TURN. IT IS UNSAFE! I HAVE NO WAY TO TRANSPORT MY CHILDREN WITHOUT TAKING OUR TWO SMALLER CARS EVERYWHERE. I WOULD APPPRECIATE ANY ASSISTANCE YOU COULD PROVIDE. THANKS AND HAVE A BLESSED DAY! *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10140990October 12, 2005
ELECTRICAL SYSTEM
2002 BUICK RENDEZVOUS CONSUMER RETURNED FROM A TRIP AND FOUND BATTERY DEAD. NEXT MORNING CONSUMER GAUGES WERE NOT WORKING. *TS THE DEALER INSTALLED A MODULE TO CORRECT THE GAUGE PROBLEM. THE WARNING LIGHTS CAME ON AND THE DEALER INSTALLED ANOTHER MODULE TO CORRECT THE PROBLEM. THE NEXT PROBLEM WAS THE AIR CONDITION BLOWING HOT AIR, IT WAS SOON DISCOVERED THAT THE INCORRECT MODULE WAS INSTALLED. THE DEALER THEN NOTIFIED THE CONSUMER THAT THE RADIO KEPT THE AIR CONDITION FROM WORKING AND A NEW RADIO WAS NEEDED. THE CONSUMER STATED AFTER THE VEHICLE WAS JUMP STARTED DUE TO A DEAD BATTERY, HE BEGAN TO EXPERIENCE ALL TYPES OF PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139429October 12, 2005
AIR BAGS:FRONTAL
DT: 2003 BUICK RENDEZVOUS SUV. CONSUMER'S VEHICLE WAS INVOLVED IN AN ACCIDENT ON OCTOBER 3, 2005. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. TOOK VEHICLE TO DEALERSHIP AND CALLED MY MANUFACTURER, AND THEY ASKED QUESTIONS THAT DID NOT PERTAIN TO THIS VEHICLE. THE CONSUMER WANTED TO KNOW WHY THE AIRBAGS DID NOT DEPLOY. VEHICLE WAS BEING INSPECTED TO SEE IF IT COULD BE FIXED. THIS WAS THE FIRST ACCIDENT. THE CONSUMER SUSTAINED INJURIES. WAS KNOCKED ON CONSCIOUS, WHEN THE CONSUMER WOKE UP HE WAS IN THE AMBULANCE ON THE WAY TO THE HOSPITAL, AND THE DRIVER OF THE OTHER VEHICLE WAS ALSO INJURED AND TAKEN TO THE HOSPITAL. A POLICE REPORT WAS TAKEN. TOOK PICTURES OF THE VEHICLE. IT HAD ALL THE ORIGINAL PARTS. THE CONSUMER PURCHASED VEHICLE IN 2003. THE ONLY DAMAGE MADE WAS TO CONSUMER'S VEHICLE AND THE OTHER VEHICLE. THE CONSUMER WAS WEARING SEAT BELTS. THE ROAD CONDITIONS WERE CLEAR. THE CONSUMER WAS CONCERNED WHY AIRBAGS NOT DEPLOYING. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10138625October 5, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
SAFETY HAZARD: CRACKED FUEL TANK LEAKING GASOLINE/GASOLINE VAPORS ON 2002 BUICK RENDEZVOUS. THE CAR IS DRIVEN ON CITY/HIGHWAY PAVEMENT AND HAS NOT BEEN IN ANY CRASH OR DRIVEN ON ROUGH OR OFFROAD TERRAIN. NOTE THAT ON NOV. 10, 2003 BUICK ISSUED A RECALL ON 2004 RENDEZVOUS FOR CRACKED FUEL TANKS. SEE NHTSA RECALL ID NUMBER 03V454000. WE NOTICED STRONG GASOLINE ODORS IN OUR GARAGE BEGINNING IN MID-SEPTEMBER. ON SEPTEMBER 30, WE COULD NOT START THE CAR AND HAD A BUICK DEALER TOW THE CAR TO DEALERSHIP TO IDENTIFY THE REASON FOR THE NO START AND CHECK FOR GASOLINE FUMES. THE DEALERSHIP IDENTIFIED A BAD CELL IN THE CAR'S BATTERY, WORN FUEL LEVEL SENSORS AND A CRACKED FUEL TANK. THIS COMPLAINT ONLY DEALS WITH THE CRACKED FUEL TANK UNLESS NHTSA'S INVESTIGATION IDENTIFIES A LINK BETWEEN THE OTHERS. THE VEHICLE WAS PURCHASED FROM DON STEIN BUICK IN OVERLAND PARK, KS AND TOWED TO JOHN BAILEY BUICK IN BUFORD, GA. ON TODAY, OCT 5, 2005, I WILL BE PICKING UP THE VEHICLE FOLLOWING REPLACEMENT OF THE GAS TANK. I HAVE ASKED THE BAILEY DEALERSHIP TO MAKE THE CRACKED GAS TANK AVAILABLE FOR MY REVIEW AND TRANSPORT. I INTEND TO TAKE PICTURES OF THE TANK PRIOR TO ACCEPTING CUSTODY OF IT. THE NHTSA HOTLINE REPRESENTATIVE WAS UNABLE TO DETERMINE IF NHTSA HAS ANY CHAIN OF CUSTORY PROCEDURES FOR CONVEYING THE CRACKED TANK TO NHTSA CUSTODY. (NOTE: I DO NOT KNOW THE EXACT PURCHASE DATE BUT DO KNOW THE CAR WAS PURCHASED IN JULY 2002. I HAVE LISTED JULY 15, 2002 AS AN APPROX. DATE.). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137803September 27, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C CONDENSER FAILURE IN 2002 BUICK RENDEZVOUS. IN LATE JULY 2005, I NOTICED THAT THE AIR CONDITIONER WAS NOT BLOWING COLD AIR. IN AUGUST, THE CAR DEALER SERVICE DEPARTMENT LOOKED AT THE PROBLEM, AND DETERMINED THAT THE A/C CONDENSER FAILED, AND WOULD NEED TO BE REPLACED, AT AN ESTIMATED COST OF $1,000. I REFUSED SERVICE. THIS CAR IS ONLY 3 YEARS OLD, AND IS GARAGED AND DRIVEN IN PENNSYLVANIA. THE A/C IS USED FOR APPROXIMATELY 6 MONTHS OUT OF THE YEAR. WHY WOULD THIS PART FAIL AFTER 18 MONTHS OF USE? WHEN LOOKING AT THE NHTSA WEB SITE LISTING OF REPORTED PROBLEMS, I FOUND MANY INSTANCES OF THIS CONDENSER FAILURE IN THE 2002 RENDEZVOUS, PONTIAC AZTEK, AND THE CHEVY VENTURE VAN. ALL OF THESE CAR MODELS HAVE THE SAME CONDENSER PART INSTALLED. IS THERE ANY TECHNICAL SERVICE BULLETINS ISSUED FOR THIS PROBLEM? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137755September 16, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2002 BUICK RENDEZVOUS DEVELOPED PROBLEMS WITH THE BRAKE SYSTEM.***NO ANSWER REQUIRED***.*MR THE CONSUMER HEARD A GRINDING NOISE AND FELT A VIBRATION WHEN BRAKING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THE HE ALSO HEARD A SLIGHT NOISE IN FELT THE VIBRATION BUT THE COMPUTER DIDN'T DETECT A FAILURE. HE BELIEVES THE PROBLEM MAY BE A FAULTY ABS SENSOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Rendezvous