Buick LaCrosse Complaints (2016)

48 consumer complaints on file.

#11483622September 9, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At highway speeds with the Adaptive Cruise Control engaged, the brakes are heavily applied when other vehicles or obstructions are not observed. ACC engaged on controlled access highway no vehicles or obstructions and random hard braking takes place. Vehicle has been taken to the dealer numerous times for this condition and dealer reports no problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483748September 9, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Buick Lacrosse. The contact stated that when she started her vehicle, the automatic collision unavailable, and oil leak warning message illuminated. The contact stated the warning lights were then unilluminated. The contact stated that the following day while the vehicle was parked and turned on, the power steering warning light illuminated and the steering wheel seized. The contact stated she called a tow truck to tow the vehicle to the local dealer and while she waited she was able to steer the steering wheel; however, she did not feel safe driving the vehicle and it was then towed to a local dealer. The dealer informed the contact that the diagnosis was that the vehicle needed to update the power control module(PCM) software. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact the failure was not covered under the warranty. The failure mileage was 92,968.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472742July 7, 2022
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
Vogue Custom Built Radial VIII Tire size: 235/50/18 While driving on the Highway, I experienced a Tire blowout on my front passenger side of the vehicle that also led to vehicle damage. I have pictures of the tire post blowout with a gaping hole in the middle of the tire and the tread completely fallen off. This Incident put my life and others at risk as I was forced to pull my vehicle to the side border of the highway to avoid incoming traffic. This Incident occurred 7 months after I had my tires serviced at my local tire shop where they verified that 2 of the 4 tires were experiencing splitting on the sidewall and tread. I got those 2 tires replaced with the same vogue tires and they were moved to the back of the vehicle. The other 2 tires were ok to drive on. This background information highlights what I believe is a manufacturer's defect with the tendency that these Vogue tires have to split and deteriorate. I believe that the front passenger tire that blew out on the highway, likely experienced the same effects that required me to replace 2 of the tires just 7 months ago. These tires are dangerous for anyone to drive on due to this manufacturer's defect. They have less than 60,000 miles of mileage on them, they were properly inflated, and I did not receive any vehicle warning signs or see any indicators on the exterior of the tire. I am also a person that services their vehicle routinely. My hope is to help others avoid the risks that come with these tires which could have cost myself and others their lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463473May 5, 2022
SERVICE BRAKES, POWER TRAIN
When braking from 50 mph or 40 mph coming to a stop my car jerks and it’s very hard to stop it uncomfortable hesitation, Jerk, or lurch. Almost caused accident twice where I couldn’t stop the vehicle this is very unsafe for me and my family also transmission downshifts and up shifts are really hard in this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447131January 11, 2022
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2016 Buick Lacrosse. The contact stated that upon reversing, he noticed that the steering wheel had lost power steering functionality. The “Power Steering Failure” warning light was illuminated. The contact stated that he was able to forcefully steer the steering wheel and drove to his residence that was not too far away. The contact stated that the next day, he restarted the vehicle and he noticed that the vehicle had regained power steering functionality. The vehicle was towed to the dealer who diagnosed that the power steering control module had failed. The dealer reprogrammed the power steering control module. The contact drove the vehicle to his residence. The contact referenced NHTSA Campaign Number: 17V116000 (Steering) however, the vehicle year was not included. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435336October 4, 2021
UNKNOWN OR OTHER
The right side power mirror changes position by itself, it only seems to occur when starting vehicle. It will change even if the correct position is entered into the memory. It happens numerous times in a day or not at all. And I took it in for service, the dealer said there is nothing wrong, we cannot duplicate the issue. So they could not fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407860April 13, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE PASSENGER SIDE POWER MIRROR CHANGES POSITION BY ITSELF. ALSO WHEN I HIT A BAD BUMP OR POTHOLE THE DOORS UNLOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390026January 26, 2021
STEERING
SERVICE: POWER STEERING DRIVE WITH CARE AS I TURNED ON MY STREET. AS I TURNED TO PARK THE STEERING WHEEL WAS VERY HARD TO TURN. WENT TO CHECK POWER STEERING FLUID, NO POWER STEERING PUMP. THIS VEHICLE HAS ELECTRIC POWER STEERING, HOWEVER FUSE #23 IS A 10 AM FUSE BUT IT WAS GOOD. THERE IS NO 80 AMP FUSE ON THE BATTERY POST. THIS IS A HAZARD AND SHOULD BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385552December 30, 2020
POWER TRAIN
AT 25 - 30 MPH AND AT 45 - 50 MPH THE CAR SHAKES VIOLENTLY. I TOOK IT TO THE DEALERSHIP FOR A DIAGNOSTIC. THEY SAID THEY KNEW EXACTLY WHAT IT WAS. I NEED A NEW LOWER AND UPPER TRANSMISSION. THAT IS THE RECOMMENDED FIX. THAT IS SOMETHING THAT HAPPENS TO CHEVY TRANSMISSIONS AND THE COST IS $5400. IT SEEMS TO ME THAT IF THIS IS SOMETHING THAT GOES WRONG ALL THE TIME, THAT'S A PROBLEM THAT I DID NOT CREATE. MY VEHICLE IS WORTH LESS THAN THE COST OF THE FIX AND I STILL OWE MORE THAN TWICE THE COST OF THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342066July 29, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2016 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE CRASHED INTO A DEER. THE CONTACT MENTIONED THAT THE SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. IN ADDITION, THE CONTACT WAS CONCERNED WITH THE INTENSE EXCESSIVE EXPLOSION FROM THE AIR BAGS CAUSING THE PASSENGER OF THE VEHICLE TO GO DEAF IN WHICH MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A BODY SHOP. THE CONTACT CONTACTED GROWNEY MOTORS, INC (1160 MAIN ST, RED BLUFF, CA 96080 (530) 527-1034) OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. *BF *AS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11290066December 19, 2019
FUEL/PROPULSION SYSTEM
MY FUEL LINE RUBBED AGAINST A METAL BRACKET IN THE CAR TAKING AWAY THE INSULATION. THE ONLY WAY I FOUND OUT ABOUT THIS WAS BECAUSE I CHANGED THE SPARK PLUGS ON THE CAR. I HAVE ASKED BUICK TO REPLACE THE LINE HOWEVER THEY REFUSED BECAUSE OF HOW MANY MILES I HAVE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244409August 16, 2019
EXTERIOR LIGHTING
LOTS OF CONDENSATION IN RIGHT HEADLIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242729August 9, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT ATTEMPTED TO SHIFT INTO DRIVE, BUT THE VEHICLE FAILED TO MOVE FORWARD. IN ADDITION, WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO MOVE FORWARD. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE CHECK ENGINE WRENCH, TRACTION CONTROL, AND STABILITRAK. IN ADDITION, THE SPEEDOMETER AND TEMPERATURE INDICATORS WOULD GO TO ZERO. ALSO, WHEN DRIVING 50 MPH, THE RPMS WOULD GO UP AND DOWN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO TEXAN GMC BUICK (18225 EASTEX FWY, HUMBLE, TX 77338, (281) 973-3117) SIX TIMES WHERE IT WAS DIAGNOSED THAT MULTIPLE FAILURE CODES WERE FOUND AND THERE WAS A LOSS OF COMMUNICATION. THE DEALER PERFORMED A CALIBRATION AND CLEARED ALL THE CODES. THE VEHICLE WAS TEST DRIVEN AND ALL THE GAUGES WERE AT ZERO. THE FOLLOWING FAILURE CODES WERE FOUND: U0100-U2099-U0140-U0120 (STORED IN TRANS, BCM, PARK BRAKE, FUEL PUMP CONTROL MODULE, ENGINE CONTROL MODULE FAILING INTERMITTENTLY, REPLACE ENGINE CONTROL MODULE ASSEMBLY, PERFORMED PROGRAMMING AND MOBILIZER LEARN AND SETUP PROCEDURES, CLEAR FAULT, AND ROAD TEST). THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185313March 13, 2019
STEERING
2016 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155995December 4, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE DRIVING 3 MPH IN A PARKING LIGHT AND MAKING A SLIGHT TURN, THE VEHICLE ACCELERATED FORWARD. THE CONTACT STATED THAT THE FLOORMAT WAS NOT IN THE CORRECT POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ON STAR AND WAS INFORMED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 13,826.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150374November 9, 2018
AIR BAGS
I WAS DRIVING IN THE CITY INVOLVED IN A CAR ACCIDENT AND MY AIRBAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11133159October 3, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
ADAPTIVE CRUISE ENGAGES ANTILOCK BRAKES IN A RANDOM MANNER EVEN WHEN NO CAR IS IN FRONT OF YOU WHEN THE VEHICLE IS IN MOTION AT A VARIETY OF DIFFERENT SPEEDS. HAS HAPPENED MULTIPLE TIMES FOR SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119634August 13, 2018
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, THE VEHICLE SHOOK AND SWAYED TO THE LEFT AND RIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057440December 29, 2017
VEHICLE SPEED CONTROL
THIS IS TO AMEND COMPLAINT NUMBER 11051891. CAUSE OF UNINTENDED ACCELERATION WAS AFTERMARKET FLOOR MAT INSTALLED BY THE BUICK DEALER! FLOOR MAT HAS DIAGONAL GROOVES MOLDED INTO THE RUBBER IN EXACTLY THE WORST SPOT SUCH THAT THE CORNER OF ACCELERATOR PEDAL CATCHES IN THE GROOVE AND HOLDS THE THROTTLE WIDE OPEN. I GUESS THEY DIDN'T LEARN FROM THE TOYOTA / LEXUS DISASTERS AND DARN NEAR KILLED ME IN THE PROCESS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051900December 2, 2017
UNKNOWN OR OTHER
I HAD PARKED IN THE VISITORS PARKING SPACE AT THE NURSING HOME. I WANTED TO STRAIGHTEN MY CAR IN THE SPACE. WHEN I PUT IT IN REVERSE, MY CAR LUNGED FORWARD AT AN UNCONTROLLABLE FAST SPEED, WENT ACROSS THE SIDEWALK, HIT THE VISITORS PARKING SIGN, WENT ACROSS SOME GRASS, ACROSS THE MAIN SIDEWALK TO THE BUILDING, ACROSS SOME MORE GRASS, HIT THE VISITORS PARKING SIGN ON THE OTHER SIDE, AND ACROSS THE SIDEWALK. I FINALLY GOT IT STOPPED IN THE PARKING LOT BY APLYING THE BRAKE. SINCE MY WHEELS WERE TURNED TO PARK, THE CAR MADE A COMPLETE CIRCLE WITH THE WHEELS STILL TURNED. I BELIEVE THERE IS A DEFECT IN THIS VEHICLE WHICH COULD CAUSE A CRASH OR CAUSE A DEATH!. I WAS FORTUNATE THIS TIME! WHEN WILL IT HAPPEN AGAIN?. CONSEQUENTLY WE HAVE A CAR WHICH WE ARE AFRAID TO DRIVE. I BELIEVE THERE IS A DEFECT OF SOME KIND WHICH CAUSED MY ACCIDENT. THIS IS A BUICK LACROSSE 2016 WITH LESS THAT 5,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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