Buick LaCrosse Complaints (2015)

44 consumer complaints on file.

#11350626August 21, 2020
STEERING
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKING HER VEHICLE AT A LOW RATE OF SPEED, THE POWER STEERING DRIVE WITH CARE AND SERVICE BRAKE ASSIST WARNING MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT SINCE THE VEHICLE WAS AN ELECTRIC VEHICLE, THE VEHICLE WOULD HAVE TO BE SERVICED AT A DEALER. THE CONTACT SPOKE TO CLASSIC BUICK GMC ARLINGTON (1400 E INTERSTATE 20, ARLINGTON, TX 760180) WHERE SHE WAS INFORMED TO BRING THE VEHICLE IN FOR INSPECTION. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 79,150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342657August 1, 2020
EXTERIOR LIGHTING
WHILE DRIVING HOME ON A CITY STREET WE NOTICED THAT BOTH LOW AND HIGH BEAM LIGHTS WERE NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321746April 20, 2020
UNKNOWN OR OTHER
RADIO WON'T TURN ON AFTER I START CAR. HOWEVER IF I TURN ON RADIO BEFORE STARTING CAR AND THE DOOR IS OPEN IT WILL COME ON. IF I LEAVE THE RADIO ON AND SHUT CAR DOWN AND LEAVE CAR, WHEN I RETURN & BEFORE START THE CAR, THE RADIO WILL COME ON UPON START UP. SEEM LIKE THERE IS A RADIO CONTROL SWITCH IN THE DOOR AREA THAT IS TEMPERMENTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301958January 26, 2020
ELECTRICAL SYSTEM, STEERING, VISIBILITY/WIPER
MY HEADLIGHTS CONTINUE TO BLOW, MY WINDSHIELD WIPERS WILL NOT COME ON. MY RADIO GOES OUT AND ON. WHEN STARTING MY CAR USING PUSH START MY CAR STALL. HESITATE TO START BUT FINALLY STARTS AFTER SO MANY TRIES. I HAVE HAD TO JUMP START CAR AND RECENTLY HAD A BATTERY REPLACED. NOW THE POWER STEERING IS GONE OUT. I CAN BARELY TURN STEERING WHEEL., THIS HAPPENED WHILE DRIVING HOME FROM WORK. MY DASHBOARD IS VERY DIM. IT WENT COMPLETELY BLACK A COUPLE OF TIMES WHILE DRIVING WHEN CAME BACK IT'S BARELY LIT I CAN BARELY SEE GAS GAUGE, OR SPEED ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290147December 19, 2019
ELECTRICAL SYSTEM
I HAVE BEEN HAVING PROBLEMS WHERE MY CAR WONT START, WHEN TRYING LIGHTS RAPIDLY BLINK, SOMETIMES THE RADIO AND DIRECTIONALS WONT WORK, AND SOMETIMES IT CUTS OFF WHILE DRIVING. MY CAR IS A 2015 BUICK LACROSSE WITH 14K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277558November 1, 2019
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATE SPEED OF 65 MPH. OCCURRED WHILE DRIVING OPEN AREA AND NOTHING HIT THE VEHICLE. TEMPERATURE WAS APPROXIMATELY 41 DEGREES AT ABOUT 7:30PM WITH NO RAIN, SNOW, ETC. AT THE TIME OF INCIDENT. THERE WAS A VERY LOUD "BANG" SOUND WITH 5 PASSENGERS IN VEHICLE AT THE TIME. INSIDE TEMPERATURE OF VEHICLE SET AT 72 DEGREES. SOME VERY SMALL PIECES "SAND LIKE" OF GLASS WERE NOTICED ON CENTER CONSOLE, FRONT SEATS. NOT SURE WHERE ELSE. A NEW INSURANCE CLAIM HAS BEEN INITIATED. THE DEALERSHIP SERVICE TECH ISN'T GOING TO CONTACT GM TO ADVISE OF ANY POSSIBLE DEFECT SINCE HE BELIEVES THE SUNROOF MUST HAVE BEEN HIT BY SOME OBJECT ON THE OUTSIDE SINCE THE HOLE IS IN CENTER AND HE SAW NO CRACKS OR ANYTHING COMING FROM AN EDGE. ADDITIONALLY, HE NEVER HEARD OF ANY INSTANCES LIKE THIS WITH BUICK/GM EVEN THOUGH I BELIEVE THIS COULD BE A FIRST OF MANUFACTURING, SAFETY, RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230271July 9, 2019
INTERIOR LIGHTING
2015 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE INTERIOR LIGHTS. *LD THE CONSUER STATED THE ALL THE INTERIOR LIGHTS WOULD TURN OFF AND ON INDEPENDENTLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163532December 26, 2018
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENNESSY BUICK GMC (7261 JONESBORO RD, MORROW, GA 30260, (844) 240-2177) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141663October 21, 2018
STEERING
I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MILES AN HOUR WHEN MY POWER STEERING WENT OUT. WITH GREAT DIFFICULTY I WAS ABLE TO MOVE ACROSS LANES AND GET TO AN EXIT. I DROVE TO THE NEAREST BUICK DEALER WHO SAID THEY WERE TOO BACKED UP TO HELP. WHILE AT THE BUICK DEALER I TURNED THE ENGINE OFF. WHEN I TURNED THE ENGINE BACK ON, THE POWER STEERING WAS WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118910August 10, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE EQUIPPED WITH ADAPTIVE HEADLIGHTS. WHILE DRIVING DOWNHILL AT NIGHT, THE HEADLAMPS FAILED TO PROVIDE ADEQUATE ILLUMINATION. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHILE TRAVELING DOWNHILL. THE VEHICLE WAS TAKEN TO BURNWORTH-ZOLLARS CHEVROLET (350 US-6, LIGONIER, IN 46767, (260) 894-3127) TO BE DIAGNOSED. THE CONTACT STATED THAT THE HEADLAMPS WERE ADJUSTED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. **TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101373June 12, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
WHILE DRIVING AROUND 65 MPH ON A HIGHWAY. THE BATTERY LIGHT WENT ON. THEN SUDDENLY THE POWER STEERING AND BRAKES DIED. IT WAS VERY SCARY. A HUGH SAFETY ISSUE, THIS VERY EASILY COULD HAVE LEAD TO A SERIOUS ACCIDENT, CRASH OR DEATH. THE STEERING WAS VERY DIFFICULT TO TURN AND THE BRAKES HARD TO PUSH DOWN. BUT THE CAR WAS STILL RUNNING AND LUCKILY I WAS CLOSE TO A EXIT. I PULLED OFF THE HIGHWAY AND STOPPED IN STORE PARKING LOT. IT WOULD NOT START AFTER GETTING THERE. I HAD TO HAVE IT TAKEN TO A BUICK DEALERSHIP. IT WAS ALSO SHOWING A AIR BAG ERROR MESSAGE. THEY TOLD ME IT HAD TO DO WITH THE SEAT POSITION OR SOMETHING LIKE THAT. I HAVE HAD IT THERE 6 TIMES THIS YEAR WITH THE SAME ISSUE. ABOUT 3 WEEKS AGO FOR THE 7TH TIME OF TAKING IT THERE THEY FINALLY REPLACED THE HYBRID BATTERY STATING THAT WAS THE PROBLEM. HOWEVER IT WORKED FOR ONLY 9 DAYS. WHEN I WENT TO DRIVE IT ON THE NINTH DAY, THE BATTERY LIGHT WAS AGAIN ON AND HAD NO POWER STEERING OR BRAKES. I LEFT IT IN MY GARAGE, BUT ULTIMATELY HAD TO TAKE IT BACK TO THE COMPANY WHO HAS NOW HAD IT FOR 2 WEEKS STATING THAT THERE IS SOME TYPE OF PARASITIC DRAW ON THE BATTER AND IT WON'T HOLD A CHARGE. THEY ALSO CAN'T FIND THE ISSUE WITH WHAT'S WRONG WITH THE CAR. THIS CAR IS NOT SAFE AND SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088636April 17, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2015 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. BOTH DRIVERS SUSTAINED MAJOR INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000. *TT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11073578February 19, 2018
SERVICE BRAKES
POWER STEERING SERVICE SOON WARNING COMES ON AND POWER STEERING IS LOST. GENERAL MOTORS HAS BEEN NOTIFIED AND DEALER HAS RESET COMPUTER. CONTINUES TO FAIL. EXTREMELY DIFFICULT TO STEER WHEN THIS HAPPENS. HAPPENS AT SLOW SPEEDS ON CITY STREETS AND WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067211February 6, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE COMING FROM THE FUEL SYSTEM. THE VEHICLE WAS TAKEN TO ED NORSE SAWGRASS AUTO MALL DEALER (14401 WEST SUNRISE BLVD, SUNRISE, FL) BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980649February 5, 2018
EXTERIOR LIGHTING:HEADLIGHTS
2015 BUICK LACROSSE. CONSUMER WRITES REQUESTING REIMBURSEMENT FOR REPAIRS TO HEADLAMP MODULE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948575January 30, 2017
ELECTRICAL SYSTEM
VEHICLE PROBLEM STARTS WITH TIRE INFLATION WARNING, THEN SEAT BELT WARNING AND QUICKLY SPREADS TO ALL SYSTEMS SHOWN ON THE INSTRUMENT PANEL. ALL SYSTEMS STOP FUNCTIONING INCLUDING TURN SIGNALS, WITH ONLY STEERING, BRAKING, AND ACCELERATOR OPERABLE. INSTRUMENT PANEL MAY GO DARK, THEN RESUME WITH SAME FAILURE LIGHTING SEQUENCE. ONSTAR STOPS WORKING. VENTILATION SYSTEM MAY RUN MAX HEAT AND OR SWITCH TO MAX COLD, THEN SHUT DOWN (WHILE DRIVING). LAST SPRING VEHICLE WOULD NOT ALLOW ENTRY, TRANSMISSION LOCKED, AND WAS TOWED TO DEALER. EARLY NOVEMBER 2016 TIRE PRESSURE WARNING FIRED (PARKED). END OF JANUARY INSTRUMENT PANEL WENT FULL SEQUENCE OF WARNING LIGHTS, WENT DARK (WHILE DRIVING). JANUARY 26, 2016 (WHILE DRIVING FREEWAY SPEED) INSTRUMENT PANEL RAN THROUGH SEQUENCE OF WARNING LIGHTS, GAUGES FLUCTUATED WIDELY, PANEL WENT DARK, NO CONTROLS WORKED EXCEPT, BRAKES, STEERING, ACCELERATOR. TO SHUT OFF ENGINE (WHILE PARKED) TOOK THREE ATTEMPTS AND ONCE OFF INSTRUMENT PANEL CONTINUED TO DISPLACE WARNING LIGHTS. VEHICLE TOWED TO DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935449December 15, 2016
STEERING
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE WARNING CHIME SUDDENLY ACTIVATED AND THE POWER STEERING MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000. UPDATED 01/25/2017*CT UPDATED 02/15/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925777November 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35-40 MPH, A DEER STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE STEERING WHEEL AIR BAG DEPLOYED, BUT DID NOT FULLY INFLATE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT HAD A REPAIR APPOINTMENT AT A LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10920478November 1, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, "DON'T TAKE YOUR EYES OFF THE ROAD " BEGAN TO FLASH ON THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS INFORMED THAT THE MESSAGE WAS ONLY SUPPOSED TO DISPLAY DURING VEHICLE START UP. IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50. ...UPDATED 12/28/16 *BF UPDATED 01/03/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891813July 30, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL, THE ENGINE STALLED WHILE DRIVING THE CAR ESPECIALLY DURING TURNS. THE CAR CONTINUED TO HESITATE TO STALL IN TRAFFIC. THE CAR VIBRATED NEARBY THE STEERING COLUMN WHILE DRIVING IN TRAFFIC. THE CAR FLOOR APPEARED TO CAVE IN ON THE LEFT SIDE ON THE DRIVER'S SIDE. THE HEATER FAILED TO BLOW OUT HOT AIR. THE TELEPHONE CALLS WERE DISTORTED AS EVIDENCED BY BEING UNABLE TO HEAR THE CALLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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