Buick LaCrosse Complaints (2005)

315 consumer complaints on file.

#10445884January 30, 2012
STEERING
THE STEERING IS BECOMING VERY STIFF. CHECKED POWER STEERING FLUID AND IT'S OK. IS THERE A HISTORY OF THIS? HAVE NOT GOTTEN ANY RECALL NOTICE OR SERVICE BULLETINS. STEERING COLUMN SEEMS TO BE TOO LOOSE AND RATTLES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441323December 27, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG LIGHT ILLUMINATED UPON STARTING THE VEHICLE WITH A PASSENGER SEATED IN THE FRONT SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT A MECHANISM WITHIN THE FRONT PASSENGER SEAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439859December 14, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT WAS DRIVING 45 MPH WITH THE HEADLIGHTS ACTIVATED WHEN THE HEADLIGHTS BEGAN TO FAIL INTERMITTENTLY. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439705December 13, 2011
STEERING
DATE OF REPAIR 02/16/2011 MILEAGES: 039610 REPLACED LEFT AND RIGHT OUTER TIE RODS, DISCOVERED WORN WHEN THEY BALANCED BOTH SIDES. THERE WAS ALWAYS A CLUCKING NOISE IN THE STEERING WHEN I TOOK IT IN FOR REPAIR. AFTER THE REPAIR IT STILL RETAIN THE CLUCKING NOISE AND SO DECIDED TO GO ON LINE AND MUCH TO MY SURPRISE THERE WERE MANY COMPLAINTS ABOUT THIS CLUCKING NOISE IN THE STEERING COLUMN. WHAT I WANT TO KNOW IS THERE SOMETHING BEING DONE ABOUT THIS DEFECTIVE AND IS IT LIFE THREADING. WILL THE GOVERNMENT FORCE A RECALL TO FIX THE PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401861May 13, 2011
STEERING
ON OR ABOUT MAY 8, 2011 AT APPROXIMATELY 3 PM MY SON AND HIS FRIEND WERE DRIVING IN THE BUICK. MY SON TRIED TO TURN THE CAR AT AN INTERSECTION AND THE POWER STEERING WAS GONE. BETWEEN THE TWO OF THEM THEY WERE ABLE TO GET THE CAR TURNED. THEY DROVE THE CAR TO MY HOUSE A FEW BLOCKS AWAY. I WENT OUT AND SAW A LARGE PUDDLE OF FLUID UNDERNEATH THE CAR. I DISCOVERED THAT IT WAS POWER STEERING FLUID. I DID HAVE THIS CAR TOWED TO MY MECHANIC. MY MECHANIC INFORMED ME THAT THE HOUSE FITTING ON THE POWER STEERING FAILED. HE STATED THIS IS A RE-ENGINEERED GM PART ONLY AVAILABLE VIA GM. HE STATED THAT THE RE-ENGINEERED DESIGN DID NOT ALLOW FOR A REPLACEMENT OF THE HOSE SINCE THE PUMP WOULD ALSO NEED TO BE REPLACED ACCORDING TO GM. HE QUOTED ME $650 PARTS AND LABOR. I DID CALL GM ON OR ABOUT MAY 10 2011 AND SPOKE WITH BRIONNA. SHE ASKED ME TO HAVE THE CAR TAKEN TO A GM DEALER AT MY EXPENSE AND I WOULD HAVE TO PAY A DIAGNOSTIC FEE. I DID PAY TO HAVE THIS CAR TOWED A 2ND TIME TO COMMUNITY MOTORS. SHE STATED THEY WOULD COMMUNICATE TO SEE IF THERE WAS ANY ASSISTANCE THEY COULD OFFER. I SPOKE WITH DENNIS FROM COMMUNITY ON MAY 11 2011 AND I WAS TOLD THERE WAS A P/S STEERING FAILURE AND THE HOSE AND PUMP WOULD NEED REPLACED. "AROUND $900." WAS WHAT I WAS QUOTED. I AGAIN SPOKE WITH BRIONNA ON MAY 11 AND SHE TOLD ME THAT SHE WOULD HAVE A DISTRICT REP IN CONTACT WITH ME ONCE HE COMPLETED HIS INVESTIGATION. I SPOKE WITH LARRY ON MAY 11 WHO ASKED SOME QUESTIONS AND TOLD ME THAT HE WOULD BE IN CONTACT WITH ME. THE ENTIRE TIME THE CAR SAT AT THE GM DEALER I RECEIVED 2 CALLS A DAY ASKING ME TO AUTHORIZE THE REPAIR. I STATED THAT GM WAS INVESTIGATING THIS ISSUE AND THEY SHOULD BE IN CONTACT WITH THEM. DENNIS SAID NO ONE FROM GM HAS TOLD US THEY WILL FIX THE CAR. AS SUCH ON 5/12/2011 I DID GO PICK THIS CAR UP. PLEASE NOTE I WAS ABLE TO DRIVE THIS CAR AWAY. THE FAILURE IS NOT A COMPLETED FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394191April 4, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE DRIVER DOOR WOULD NOT UNLATCH AND THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE CONTACT HAD TO EXIT THE VEHICLE THROUGH THE PASSENGER DOOR AS THE FAILURE RECURRED FOR APPROXIMATELY SIX WEEKS. IN ADDITION, THE CONTACT STATED THERE WAS OVERPOWERING GASOLINE FUMES IN THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER HAD ISSUED A VOLUNTARY RECALL BUT THE CONTACT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR MECHANIC FOR DIAGNOSIS OR REPAIRS. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 79,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389707March 10, 2011
POWER TRAIN, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE WOULD INTERMITTENTLY JERK WHEN CHANGING GEARS AND SPORADICALLY WOULD FAIL TO START. IN ADDITION, THE REAR DEFROSTER WOULD TAKE AN ABNORMALLY LONG TIME TO DEFROST THE WINDOW AND THE AIR CONDITIONING UNIT WOULD INDEPENDENTLY TURN OFF AND ON. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389128March 8, 2011
STEERING
MY VEHICLE WAS EXPERIENCING CLUNKING WHENEVER I TURNED THE STEERING WHEEL WHILE DRIVING WITH LESS THAN 35,000 MILES ON IT. IT HAD BECOME PROGRESSIVELY WORSE OVER THE PAST FEW MONTHS. THE STEERING ALSO FELT A BIT LOOSE. I CONTACTED GM FOR VEHICLE RECALLS AND THERE WAS ONE ON THE STEERING COLUMN BUT NOT FOR MY VEHICLE OR THE INTERMEDIATE SHAFT WHICH AS IT TURNS OUT WAS THE DEFECTIVE PART AND THE SHAFT WAS LOOSE INTERNALLY. GM INSISTED I GO TO A GM DEALER FOR SERVICE TO SEE IF I "MIGHT" BE ELIGIBLE FOR REPLACEMENT ASSISTANCE. I TOLD THEM I HAD A CERTIFIED MECHANIC WHO WAS CLOSER AND LESS EXPENSIVE. I OFFERED TO SEND THEM THE DEFECTIVE PART AND THEY WERE NOT INTERESTED. GM STATED WHEN I FILED MY COMPLAINT WITH THEM THAT THEY WILL NOT REVIEW ANY VEHICLE ISSUES UNLESS SERVICED BY A GM DEALER. THEY ALSO OFFERED NO OPINION WHEN I TOLD THEM GM HAS MULTIPLE SERVICE BULLETINS ON THE CLUNKING ISSUE AND THIS DEFECTIVE PART. I KNOW OF AT LEAST 15 SIMILAR COMPLAINTS FILED WITH THE NHTSA. APPARENTLY, GM WON'T TAKE OWNERSHIP OF DEFECTIVE PARTS UNLESS SOMEONE LOSES STEERING, DIES AND THEY ARE SUED. SO MUCH FOR CUSTOMER SERVICE. I AM CURIOUS HOW MANY OTHER INTERMEDIATE SHAFTS HAVE BEEN REPLACED BY GM OR OTHER MECHANICS - MAYBE HUNDREDS OR THOUSANDS. I ALSO HAD TO REPLACE TWO FRONT DEFECTIVE OUTER TIE ROD ENDS AT 30,000 MILES AND THIS IS WITH GENTLE DRIVING. LOOKS LIKE ANOTHER DEFECTIVE PART AND DANGEROUS TOO IF NOT CAUGHT IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386010March 1, 2011
STEERING
I HAVE HAD TO REPLACE THE POWER STEERING PUMP, AND STEERING INTERMEDIATE SHAFT, BOTH TIE ROD ENDS. THIS IS ALL STEERING RELATED ISSUES ON A BUICK LACROSSE 2005 THAT HAD ONLY 26,333 MILES. I FEEL THAT THIS AUTO SHOULD NOT HAVE HAD THESE PROBLEMS AT THIS MILEAGE. I SENT A COPY OF COMPLAINT TO GM THEY WILL DO NOTHING ABOUT ANY OF THESE PROBLEMS UNTIL THERE WOULD BE A RECALL. THIS IS A SAFETY ISSUE. *TR UPDATED 10/06/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383072February 17, 2011
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH AT NIGHT, THE CONTACT REALIZED HE COULD NOT SEE. THE HEADLIGHTS WERE AUTOMATIC AND HAD APPARENTLY TURNED OFF AFTER HE HAD BEEN DRIVING APPROXIMATELY THREE HOURS THAT NIGHT. THE CONTACT HAD TO USE THE HIGHBEAMS TO REACH HIS DESTINATION. THE CONTACT CALLED THE DEALER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE FAILURE HAD BEEN OCCURRING SINCE DECEMBER 2010. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375540January 11, 2011
EXTERIOR LIGHTING
3 TIMES IN PAST MONTH LOW BEAMS HEADLIGHTS WENT OFF FOR 1-2 MINUTES AND THEN CAME BACK ON. HIGH BEAMS WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372660December 28, 2010
STEERING
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE STEERING WHEEL EXHIBITED AN UNUSUAL CLICKING NOISE. IN ADDITION, WHEN APPLYING THE BRAKES THERE WAS A SLIGHT JERK FELT IN THE STEERING WHEEL AND BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT HE WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER FOR A SECOND OPINION WHERE THE TECHNICIAN STATED THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372045December 22, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE SPONTANEOUSLY FAILED ON SEVERAL OCCASIONS WHILE DRIVING. THE PROBLEM WASN'T FIRST NOTICED UNTIL LEAVING A WELL LIGHTED THOROUGHFARE ONTO AN UNLIGHTED SIDE STREET. HIGH BEAMS CONTINUED TO WORK, BUT LOW BEAMS COULD NOT BE TURNED BACK ON. THE NEXT DAY, LOW BEAMS SEEMED TO WORK WITHOUT ANY PROBLEM, BUT THEN WENT OFF UNEXPECTEDLY AGAIN FOR NO APPARENT REASON. HAD TO DRIVE HOME WITH HIGH BEAMS FOR THE DURATION OF THE TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367947November 27, 2010
STEERING
MY 2005 LACROSSE HAS 25,000 MILES AND I AM ABOUT TO TAKE IT IN FOR THE THIRD TIME FOR THE STEERING COLUMN GRINDING PROBLEM. GM BETTER FIGURE SOMETHING OUT BECAUSE FORDS ARE LOOKING BETTER THAN EVER. THE STEERING COLUMN HAS BEEN REPLACED TWICE IN THE PREVIOUS VISITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367945November 27, 2010
STEERING
MY 2005 LACROSSE HAS 25000 MILES AND I AM ABOUT TO TAKE IT IN FOR THE THIRD TIME FOR THE STEERING COLUMN GRINDING PROBLEM. GM BETTER FIGURE SOMETHING OUT BECAUSE FORDS ARE LOOKING BETTER THAN EVER. ALL THEY SEEM TO DO IS LUBE THE STEERING COLUMN AND EXPECT YOU BACK LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365856November 15, 2010
STEERING
I HAVE 53000 MILES ON THIS CAR AND IT'S BEEN CLUNKING EVERY TIME I TURN THE STEERING WHEEL LEFT OR RIGHT. I'M TOLD THIS IS A PROBLEM WITH THE INTERMEDIATE SHAFT. I'LL BE GETTING IT REPAIRED AS SOON AS POSSIBLE. SHAME ON GM. THAT SAID, I'LL GUESS IM GOING WITH TOYOTA OR HONDA!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363584November 1, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
MY WIFE AND I WERE DRIVING OUR NEW (TO US) 2005 BUICK LACROSSE WITH THE REAR WINDOW DEFROSTER ON IN SANFORD, NC. IT WAS ON FOR APPROXIMATELY 10 MINUTES. THE REAR WINDOW EXPLODED INTO THE VEHICLE WHILE WE WERE DRIVING WITH WHAT APPEARED TO BE AN 8 INCH HOLE IN THE MIDDLE. WE BOUGHT THE CAR APPROXIMATELY 3 WEEKS AGO USED WITH A 30 DAY WARRANTY FROM STEVE JONES HONDA IN ABERDEEN NC. WE HAVEN'T EVEN MADE THE FIRST PAYMENT AND WE STILL HAVE A TEMPORARY TAG ON THE VEHICLE. THE DEALERSHIP REFUSED TO ASSIST IN ANY WAY WITH THE VEHICLE REPAIR AND NOW WE HAVE SPENT OVER $300 ON A NEW REAR WINDOW FOR OUR NEW CAR. THE WIRES IN THE DEFROSTER WERE OBSERVED TO BE A DIFFERENT COLOR IN THE CENTER OF THE WINDOW - DARK ORANGE / RED. THIS INCIDENT WAS VERY FRIGHTENING AND APPEARED TO SIMPLY BE A RESULT OF A MALFUNCTIONING REAR WINDOW DEFROSTER. WE HAD THE SHOP NOT HOOK UP THE DEFROSTER TO THE NEW WINDOW TO AVOID ANOTHER OF THESE INCIDENTS. WE COULD FIND NO RECALL INFORMATION FOR THIS ISSUE WITH THIS VEHICLE. THOUGH WE DID FIND ONE OTHER INCIDENT ONLINE OF THE EXACT THING OCCURRING TO A MOTHER WHO HAD THEIR INFANT CHILD IN THE BACK OF THEIR 2006 LACROSSE WHEN THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362778October 28, 2010
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE LOW BEAM HEADLIGHTS WOULD TURN ON AND OFF; THE CONTACT HAD TO STOP THE VEHICLE AND TURN THE LIGHTS OFF AND BACK ON FOR THEM TO WORK. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 44,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360426October 14, 2010
AIR BAGS:FRONTAL
PASSENGER AIRBAG SENSOR MODULE FAILURE/INTERMITTENT IN 2005 BUICK LACROSSE CX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356823September 21, 2010
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. THE DRIVER WAS DRIVING 25 MPH WHEN OTHER DRIVERS BEGAN TO FLASH THEIR LIGHTS AT HER. THE VEHICLE WAS PULLED OVER AND THE DRIVER NOTICED THE HEADLIGHTS WERE NOT WORKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE RELAY WITHIN THE ELECTRICAL SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE HAS NOT RECURRED. THE FAILURE MILEAGE WAS 107,450 AND THE CURRENT MILEAGE WAS 107,650. UPDATED 01/06/11 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick LaCrosse